Remote Support Recensioner

4,6 (1 931)

Om Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.

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Fördelar:

I like that we can integrate with out O365 SSO instead of having to have a separate login for the software.

Nackdelar:

It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.

Betyg för Remote Support

Medelpoäng

Enkel användning
4,5
Kundservice
4,5
Funktioner
4,5
Valuta för pengarna
4,4

Sannolikhet att rekommendera

8,5/10

Remote Support har ett totalt betyg på 4,6 av 5 stjärnor baserat på 1 931 användarrecensioner på Capterra.

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Filtrera recensioner (1 931)

Ivan
Ivan
Technical Services i Argentina
Verifierad LinkedIn-användare
Datormjukvara, 11-50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Övervägda alternativ:

Support software done right

5,0 för 3 år sedan

Kommentarer: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Fördelar:

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Nackdelar:

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

Stefanos
Customer Service Manager i Grekland
Detaljhandel, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Excellent Remote Support Experience

5,0 för 2 veckor sedan Nytt

Kommentarer: Overall, my experience with Remote Support was positive. They were able to quickly and effectively diagnose and solve my problem without any hassle.

Fördelar:

Remote Support provided fast and reliable help with my computer issues. The staff was friendly and knowledgeable, and they were able to quickly diagnose and solve the problem.

Nackdelar:

Remote Support could be improved by offering more detailed instructions in their online help documents.

Verifierad recensent
Online Marketer i USA
Verifierad LinkedIn-användare
E-lärande, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

Reviewing Zoho- A Remote Access Software

3,0 förra månaden Nytt

Kommentarer: Overall ZOHO is ok, but I have used better.

Fördelar:

The software integrated nicely with what we were already using.

Nackdelar:

Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help.

Alain Mukanuna
ICT Consultant i Burkina Faso
Internationell handel och utveckling, 5 001-10 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Excellent Remote Support Experience

5,0 förra veckan Nytt

Kommentarer: Overall, my experience with Remote Support was positive. They provided helpful assistance in a friendly and timely manner, and I was able to get the help I needed.

Fördelar:

Remote Support provided quick, efficient and reliable assistance when I needed it most. The customer service was friendly and helpful in addressing my needs.

Nackdelar:

The response time for Remote Support was a bit slow at times, making it difficult to get the help I needed in a timely manner.

Rahul
Production i Indien
Verifierad LinkedIn-användare
Maskineri, 51-200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

"Remote Support Done Right: An In-depth Look at the Best Tools on the Market”

5,0 för 2 veckor sedan Nytt

Kommentarer: Remote support software is a type of software that enables technicians to remotely access and control a computer or device to provide technical assistance or troubleshoot issues. This can be done through a variety of methods, such as remote desktop access, remote control, and remote access to the command line. Remote support software can be useful for both personal and professional use, as it allows technicians to quickly and easily provide support to customers, regardless of their location. It can help to increase efficiency, reduce costs, and improve customer service. However, it also relies on a stable internet connection and may pose security risks, compatibility issues and privacy concerns.

Fördelar:

There are several advantages of using remote support software. Some of the main benefits include:Increased efficiency: Remote support software allows technicians to quickly and easily access and control remote computers and devices, which can save time and increase efficiency when providing technical support or troubleshooting issues.Reduced costs: Remote support software can help to reduce costs by enabling remote support, avoiding the need for on-site technicians. This can also save on travel and lodging expenses.Increased flexibility: Remote support software allows users to access and control remote computers and devices from anywhere with an internet connection, which can increase flexibility and enable remote work.Improved customer service: Remote support software can help to improve customer service by allowing technicians to quickly and easily provide support to customers, regardless of their location.Enhanced security: Remote support software can enhance security by allowing technicians to access and control remote computers and devices with multiple layers of authentication and encryption.Recording and session transfer: Remote support software also allows session recording and session transfer which can be beneficial for training, compliance, and quality assurance purposes.

Nackdelar:

While remote support software can offer many benefits, there are also some potential drawbacks to consider:Internet connection dependency: Remote support software relies on a stable internet connection to function properly. If the internet connection is poor or unreliable, it can cause issues with the remote support session.Security risks: Remote support software can also pose security risks, such as unauthorized access to remote computers and devices, and data breaches. It’s important to choose a software that has strong security features and to follow best practices for securing remote support sessions.Compatibility issues: Remote support software may not be compatible with all types of computers and devices, or may have limited functionality on certain operating systems. This can make it difficult to provide support to customers with incompatible systems.Privacy concerns: Some people may be concerned about privacy when allowing remote access to their computer or device. It’s important to make sure that the software has a clear privacy policy, and that it’s explained to the user before providing remote support.Cost: Some remote support software can be costly, especially for businesses that need multiple licenses or advanced features.Technical limitations: Remote support software may have limitations in terms of features and functionalities, and may not be able to solve certain technical issues.

Subba Rao
Manager Operations i Indien
Ledningsrådgivare, 5 001-10 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

A geniuine feedback about remote support

4,0 för 2 månader sedan Nytt

Fördelar:

On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep.

Nackdelar:

1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency.

Angelica
Ads Assessor i Italien
Datornätverk, 10 000+ anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

A very pleasant discovery

5,0 förra månaden Nytt

Kommentarer: Very positive. She has really made my work remotely at home, very often taking away the difficulty of physically reaching the workplace!

Fördelar:

I have been using this software for a long time to manage my work from home but still have access to my computer at work. Especially during the COVID, in fact, my employer he advised me to use it to manage all the programs and archives on the device present at work, but from the comfort of home. Appreciate that there is a code you need to enter to enable access on the other computer, but then there is the possibility of saving the connection between devices to speed up access. Also the program is fast, intuitive and quick and up to now, it has never bugged or crashed. Truly an outstanding find

Nackdelar:

Very often the connection can be lost, due to wifi or router shortages, so it is essential to have a stable connection to have a smooth use of the program. I would like the possibility to remove the cursor of the other device, to have a cleaner view.

Mathew
Mathew
Area Manager - Africa i Kenya
Verifierad LinkedIn-användare
Finansiella tjänster, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Support your team with Remote Support.

5,0 för 2 månader sedan Nytt

Fördelar:

1. Screen sharing - works well in training or online meetings2. Instant message 3. Allow easy access, actually you’ll not need to be trained how to use, it’s self educational 4. Easy for even clients to understand on their own 5. Remote access is my best feature, I can be able to remote access my colleagues laptop/ desktop when we’re not even together as long as there’s internet access6. Customer service is excellent, very responsive 7. It’s pocket friendly, not overpriced 8. The mobile app really comes in handy, you don’t have to work from office or home or even carry with you laptop, a smartphone is enough9. Remote Support offers a wide variety of tools10. Configurations are simple

Nackdelar:

None that I can tell, I like it and can’t wait to see more developments and upgrades in future

David
Senior System Analyst i USA
Sjukhus och hälsovård, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Remote support

5,0 för 2 veckor sedan Nytt

Kommentarer: I have loved using this software to assist people. It's easy to use, easy to access, and gives me the ability to help anyone anywhere!

Fördelar:

I love that I can connect to anyone that has internet access. If Parents are having trouble using our image transfer software, I can remote in and assist them in getting imaging to the hospital.

Nackdelar:

I really can't say there is anything that I don't like about this software. Maybe one issue would be to allow elevated privileges automatically when the user is an administrator of the system.

Verifierad recensent
Project Manager i Storbritannien
Verifierad LinkedIn-användare
Konsumtionsvaror, 11-50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Best Remote Support Software

4,0 för 3 veckor sedan Nytt

Kommentarer: It has make my remote working life to be lots more easier.

Fördelar:

It is simple to use and deploy, and it is an amazing screen sharing tool.

Nackdelar:

It is a fantastic piece of software to utilise

Marat
System Administrator i Nederländerna
Informationsteknologi och tjänster, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

BeyondTrust Remote Support review

5,0 för 2 år sedan

Kommentarer: Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us.

Fördelar:

BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.

Nackdelar:

Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.

Jason
CEO i USA
Informationsteknologi och tjänster, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

Solid Product for the last 4 years

5,0 för 3 år sedan

Kommentarer: Beyond Trust Remote Support is the most used tool in our companies arsenal. We are able to support our clients with little to no interaction on the customers end.

Fördelar:

Simply put, it works. We have used multiple products in the past and the Beyond Trust Platform can not be beat. With the correct programming our technicians have access to the most used scripts to support our customers at the click of a mouse. The integrated presentation mode has been a huge asset for customer training.

Nackdelar:

Prior versions of the Jump clients leave unnecessary leftovers on the client computer. Occasionally we will have to uninstall the Jump Client to clean up the customers system and reinstall.

Abdullah
IT Support Technician i Storbritannien
Personal & rekrytering, 501-1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

Does what it says on the tin

5,0 för 3 år sedan

Fördelar:

Great for both Internal and external remote support Remote Scripting Screen sharing GDPR Jump Items

Nackdelar:

None so far as using it for more than 3 years

Beecher
Owner i USA
Informationstjänster, Egenföretagare
Har använt programvaran för: 1 + år
Recensentens källa

Bomgar/BeyondTrust Remote Support is perfect for mid to large companies

5,0 för 3 år sedan

Kommentarer: Having moved from a less-featured remote support software, Bomgar was a huge step forward. The old system required administrative rights on the endpoint for EVERY user that connected and there were no permissions to assign. Although it can be pricey, once it's up and running, Bomgar is the solution I'd recommend for remote support.

Fördelar:

It's fast remote support software that just works. It has plenty of features to make remote support of end users a breeze. Permissions are granular and you can limit access by need.

Nackdelar:

The initial configuration can be a bit daunting. Some words/descriptions may not be simplest to understand in the admin sections. It's the only downside to having a product that has so many features available.

Matthew
Network Coordinator i USA
Maskin- eller industriteknik, 1 001-5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Övervägda alternativ:

Powerful and Easy to Use Remote Support Software

5,0 för 2 år sedan

Kommentarer: By far the best remote support software for help desk administrators. Easy for both the end users and technicians to use.

Fördelar:

Love how easy it is to share a link with users to remote into their computers. Also like that it hooks in with VNC and other help desk support programs.

Nackdelar:

Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer.

Michael
RSC Engineer 1 i USA
Informationsteknologi och tjänster, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Bomgar Review

5,0 för 2 år sedan

Kommentarer: Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.

Fördelar:

Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again

Nackdelar:

I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.

Verifierad recensent
Technology Support Specialist II i USA
Verifierad LinkedIn-användare
Högre utbildning, 1 001-5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Easy remote support while maintaining a controlled environment

4,0 för 4 år sedan

Kommentarer: Staff will always have hesitation when allowing IT to remote into their computers. This can cause resolution and deployment times to skyrocket. But Bomgar Remote Support features a full suite of tools that allows the company and its users to feel confident in letting IT remote into their machine because of its many features and customization options.

Fördelar:

Bomgar Remote Support is easy to install and manage for your staff and IT support. You can deploy a shortcut to computers and set it up to start remote sessions immediately, or allow a support rep to give a session key to start the session. So there are lots of options to customize how you want to manage support sessions. Once you're remoted in, a range of options for controlling the computer are available to the rep, allowing the sessions to go faster like control panel shortcuts, screen shot options, and an easy to use file share interface. The customer can see everything happening and chat with the rep in a chat box, which also displays helpful information like what commands the rep is running in the background. There is a lot of transparency when running Bomgar so everyone can feel safe and comfortable sharing their computer with an IT rep. Bomgar also integrates with other software like Service Now.

Nackdelar:

Bomgar Remote Support does take a lot of planning to set up properly and get running efficiently. A lot of the security and transparency features will require a lot of app administration. If you're a one-man or smaller shop, you will have a longer time getting many of its features up and running.

Alan
IT Analyst i Storbritannien
Har använt programvaran för: 2 + år
Recensentens källa

It's not Marmite, everybody loves it!

5,0 för 5 år sedan

Fördelar:

I love the way it brings a lot of remote support tools into one console so you don't need to know some of the more advanced techniques to deliver support (e.g. opening remote session within registry editor, using admin$ etc) but what I think is even better is the canned scripts. I can create a canned script to run routine but advanced tasks on remote system but then make it available to the service desk enabling a semi-skilled SDA to complete tasks that would normally be passed back to 2nd and 3rd line support. Not only does this increase the first fix rating, it also (as I've been told by the SDM) adds to the moral of the SD team as they feel trusted and empowered. One thing that really does raise Bomgar above the competition is their excellent customer service, which I have not even seen matched let alone bettered!

Nackdelar:

Well, I have to say I'm struggling with this part. Maybe I'd like to see the individual licence fee come down a bit, not that it isn't value for money, it's just we have a limited budget so cannot afford as many as we'd like. It's worth noting here though that Bomgar have supported us (a non-profit university) in this area but giving a generous discount and 'loaned' us an extra couple of licences (for free) when we really needed them for a short time but simply didn't have the money to buy them...

Verifierad recensent
Bomgar review i USA
Verifierad LinkedIn-användare
Hälsa, välbefinnande och fitness, 201-500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

Bomgar review

4,0 för 3 år sedan

Kommentarer: Overall it works as advertised. It also integrates with a couple Service desk tools on the market which allow you to launch a remote session from within an external Service desk system.

Fördelar:

Bomgar is an excellent program for remote control over computers and servers. We use it extensively on the Helpdesk when helping customers remotely. Its easy to use and doesn't require alot of skills to initiate a session.

Nackdelar:

I would like to see it have a less chatty agent on systems. The agent communicates with the main server quite a bit. I would also like to see it not have an agent for every remote session. This requires updating the agent on every machine when an update comes available.

Sergey
Sergey
Manager, Technology Infrastructure and Compliance i USA
Verifierad LinkedIn-användare
Turistföretag, 1 001-5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Providing remote support to every user - priceless!

5,0 för 5 år sedan

Kommentarer: All-inclusive remote support solution at your fingertips. Nothing like helping remotely an executive, who is traveling and urgently needs IT assistance.

Fördelar:

Powerful solution for every IT Administrator. Not only you can remotely assist virtually every user on your network, you can also invite external representatives, should there be a need. Another feature that I like specifically is being able to present, where a remote user can see your screen. This can be used for training purposes. Recording can always be benefitial. Seamless AD integration and policy assignment helps with user administration. Pretty much set it and forget it service. While there are many competitors out there, I would always go with Bomgar.

Nackdelar:

Cost! This product is expensive. I mean, it's worth every penny for what it does, but getting such solution for your company may be a challenge. Another problem that I noticed is the Bomgar console for Mac users. While a Mac user can connect to the workstations and servers, that already have the jum client installed, an ability to "jump" to any workstation is not there. For such instances, I have to use my Bomgar cosole on the PC.

Verifierad recensent
Sr. Information Security Analayst i USA
Verifierad LinkedIn-användare
Bioteknologi, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

You can forget about regular RDP with this revolutionary product

4,0 för 4 år sedan

Kommentarer: Our organization is spread across the globe and have been acquiring more companies. Bomgar has helped us to continue site services task during the time of mergers and acquisitions and in case the network tunnel is down

Fördelar:

Where to start from, first and foremost you dont have to be on network to have an RDP session with a user. During my 3 years of experience as a security analyst, I have had trouble multiple times for not being able to reach user or have a session when the user is off network. I used to work with skype in these cases, but from last 1 year, skype is going really fast towards its end. Plus, if you are an admin, you can straight away hop onto a machine with bomgar client installed without user's approval. If the user does not have a client installed, a bomgar session can also take place via browser.

Nackdelar:

It is a client based system. I have had trouble setting up bomgar sessions via browser. Apart from that, I have had absolutely no trouble using bomgar

Verifierad recensent
System Engineer i Indien
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

A Reliable Remote access tool

5,0 för 2 år sedan

Kommentarer: This tool is very reliable and works like a breeze you can resolve issue and many short cuts by just 1 click

Fördelar:

Ease of access and taking screenshots with one click and very reliable tool to work in remote session

Nackdelar:

It's logo is a bit bright not apart from that everything is good. in very few cases it logsoff automatically probably that should be fixed in upcoming updates

Richard
Business Analyst / Tester i USA
Informationstjänster, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Remote Support made easy

5,0 för 3 år sedan

Kommentarer: Supporting users throughout the United States makes this very easy. I use this for software support and also for training as I am an admin for multiple applications and support the Accounting, Tax, Budgeting and Forecasting teams. I use this to do training for new users that will become the SME in those remote areas and can deliver hands on training. I can also easily do remote support by logging onto another users computer

Fördelar:

This is an easy application to use and makes logging into a remote user very easy No learning curve for support Working at company headquarters, I support over 2,000 users for a few different applications. Using Bomgar, I was able to log onto a remote users computer to support and teach different applications. It was very easy to also install software updates (Java and SAP Business Objects)

Nackdelar:

We have a limited number of licenses so sometimes I need to wait for someone else to stop using this application

Keerthana
Coordinator i Kanada
Ideell organisationsledning, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Remote Support

5,0 för 2 år sedan

Kommentarer: Easy with all kind of organization
Very user friendly

Fördelar:

Easy to configured easy to access from users end easy to access and whilisted from servers very light weight tool easy to transfer or add another one

Nackdelar:

Some times connection respond take some times License allocation risky Some times taking more bandwidth for usage

Verifierad recensent
Applicaitons Analyst i USA
Verifierad LinkedIn-användare
Juridiska tjänster, 1 001-5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Great ealy connections

4,0 för 3 år sedan

Kommentarer: Overall a great experience. Connects quickly with just one prompt if you have the jump client installed. Easy to use same product for manual connection as well.

Fördelar:

Allows for easy connections to other computers. Can use a jump client that will allow computers with it installed to be access from outside your network with just an internet connection.

Nackdelar:

There is no copy and paste support. The general queue in the representative console is hard to manage and requires to many manipulations.