LiveChat Recensioner

4,6 (1 454)

Om LiveChat

Premium Live Chat- och helpdesk-programvara som används av 30 000 företag. Prova LiveChat och förvandla ditt team till rockstjärnor för kundservice.

Lär dig mer om LiveChat

Fördelar:

Livechat allows rapid communication with customers and bypasses the need for long phone call wait times. Ubiquitous among major businesses and improves customer experience substantially.

Nackdelar:

The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.

Betyg för LiveChat

Medelpoäng

Enkel användning
4,7
Kundservice
4,6
Funktioner
4,5
Valuta för pengarna
4,5

Sannolikhet att rekommendera

8,6/10

LiveChat har ett totalt betyg på 4,6 av 5 stjärnor baserat på 1 454 användarrecensioner på Capterra.

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Filtrera recensioner (1 454)

Patrik
Patrik
CEO i Slovakien
Verifierad LinkedIn-användare
Internet, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

LiveChat review

5,0 för 5 månader sedan

Kommentarer: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Fördelar:

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Nackdelar:

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Alyssa
Alyssa
Human Resources Generalist i USA
Verifierad LinkedIn-användare
Sjukhus och hälsovård, 10 000+ anställda
Har använt programvaran för: 1 + år
Recensentens källa

I can quickly respond to consumer inquiries via LiveChat

4,0 för 2 veckor sedan Nytt

Kommentarer: We recently used Livechat's Twilio and Calendly integrations to send messages to consumers' mobile phones and organize sales appointments. Everything described up to this point can be executed without ever leaving the Livechat interface.

Fördelar:

Among the several software programs I've used, Livechat has the most robust integration features. By incorporating third-party apps into our regular Livechat sessions, we have been able to enrich our interactions with the service.

Nackdelar:

Because it goes above and beyond what I'd expect from helpdesk software, LiveChat has all the features I could want for my staff.

Gabriel
Sysadmin i Mexiko
Telekommunikation, 51-200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

LiveChat in your monitoring center

3,0 för 3 veckor sedan Nytt

Kommentarer: I feel that it has been regular, since I am not satisfied with the prices and some functionalities that do not work in a more stable and available way

Fördelar:

The features that I like the most is that it is easy to add to your website and you avoid having to develop your chat service, so in a few minutes you can have a chat running on your website. The administration panel is ready to use and you can integrate it very easily and quickly into your app.

Nackdelar:

Downtime can be adjusted very little.In mobile apps, it often happens that the chat is not available despite the fact that there are agents available to attend.The price seems quite expensive for what it offers

Laura
Laura
Human Resources Generalist i USA
Verifierad LinkedIn-användare
Sjukhus och hälsovård, 1 001-5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

It's simple and fast, so I can contact my teammates right away

4,0 för 2 veckor sedan Nytt

Kommentarer: Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.

Fördelar:

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Nackdelar:

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

Dan
Dan
Owner i USA
Verifierad LinkedIn-användare
Marknadsföring och reklam, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

Live chat is a feature that allows individuals to communicate with each other in real time

5,0 förra månaden Nytt

Kommentarer: Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.

Fördelar:

Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience

Nackdelar:

There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff.

Kathy
Kathy
Customer Experience Data Analyst i USA
Verifierad LinkedIn-användare
Försäkring, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Livechat is essential for our operations.

5,0 för 2 månader sedan

Kommentarer: Livechat provides us with a simplified and low-resource cost way to engage our customers enquiries across multiple sales channels. Livechat ensure that our sales team is always a click away from potential customers.

Fördelar:

Livechat daily data summary notifications are crucial to having a snapshot idea of the day to day performance of my team , as regards responding to customers enquiries across our product mobile applications and every social media platform where we use Livechat , as our helpdesk solution. The data summary sent by Livechat provides information like the total number of chats our agents attended to over the past 24 hour period, the number of missed chats , percentage of satisfied and dis-satisfied customers etc

Nackdelar:

There is no feature that I will like to see, that Livechat does not already provide. For myself and my team , I think we are happy with the quality that we have been able to extract from Livechat.

Leena
Leena
Product Lifecycle Management Specialist i Australien
Verifierad LinkedIn-användare
Finansiella tjänster, 1 001-5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Livechat contributes to our mission of making our customers happier.

5,0 för 2 månader sedan Nytt

Kommentarer: Livechat makes us as a company, more accessible to our customers. By integrating Livechat with platforms like Whatsapp and Facebook, our customers are provided with different options, with which they can reach out to us.

Fördelar:

Livechat is intuitive on all platforms and has fantastic integrations with video conferencing , sms automation and file storage tools used in my company. The feature I like the most about Livechat though is the sneak peek feature, which allows us to see everything being typed by the customer on the chat bar, before they click send. Being able to see a customer as they type, allows better anticipation of the question and also provides more time to craft a response.

Nackdelar:

Livechat is among the very few tools I use at work, of which I have got no complaints about. It provides more than we need to engage customers through chatting.

Yige
Yige
Customer Acquisition Analyst i USA
Verifierad LinkedIn-användare
Finansiella tjänster, 201-500 anställda
Har använt programvaran för: 1 + år
Recensentens källa

We will struggle without Livechat,..

5,0 för 2 månader sedan Nytt

Kommentarer: Livechat extends the number of channels through which customers can reach out to us for enquiries . Asides the standard availability on our mobile applications , we can now chat with customers via Livechat on platforms like Whatsapp, Facebook and Instgram.

Fördelar:

I love how we are able to initiate chat conversations with customers on our product website and applications, directly from the Livechat mobile application. The ability to engage with customers on the go , from the comfort of my mobile phone, I think has made my entire team a lot more productive, as far as customer engagement through Livechat is concerned.

Nackdelar:

There is no way to address customer tickets directly from the Livechat mobile applications. While I do understand that there are limitations on mobile devices, I like to see the Livechat mobile application include more functionalities, to make it as close in quality to the Livechat and web application variants as possible.

Ryan Samuel
Ryan Samuel
Nurse II i Filippinerna
Verifierad LinkedIn-användare
Sjukhus och hälsovård, 11-50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

My LiveChat Review

5,0 för 2 månader sedan

Fördelar:

They have an exceptionally intuitive client care segment. The very truth that they are easy to understand makes them much more novel. It shows point by point data about the individual and the opposite end. This is particularly useful when you have a place with any sort of business bunch and can offer your assistance concerning the administrations accessible in that particular spot. Likewise, the component wherein on the off chance that the individual isn't online at the opposite end you may as yet leave a message so it very well may be looked up some other time, is great. Also, since consequently created good tidings are available, every one of the manual introductory good tidings need not be told once more to every one of the contact.

Nackdelar:

So far I don't have any negative feedback to them so far because all of my experiences with them are so incredible. I haven't encountered negative experience with them yet.

Deepu
Deepu
Teacher i Maldiverna
Verifierad LinkedIn-användare
Utbildningsförvaltning, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Best application to use to deal with customer queries and interaction.

5,0 för 2 månader sedan Nytt

Fördelar:

The best user interface and the design is also good.Integrating and working with the Zoho desk is an advantage for me.Theme and color customization is a superb functionality.

Nackdelar:

It shows a delay while dealing with more customers at the same time.20$ per month is a little high amount for a small-scale user.For autocorrection, I am using Grammarly, since it misses the function as built-in.

Christiane
Christiane
Customer Support Team Lead i Brasilien
Verifierad LinkedIn-användare
Finansiella tjänster, 501-1 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Easy to use and also offers ticket system

4,0 för 2 år sedan

Kommentarer: Livechat is good, and user interface is very intuitive. They also have ticket system, canned responses, and apps that we can add to their system, free or paid. Price is good, however it needs to increase the speed, response for loading pages/features.

Fördelar:

Livechat is a good option, they also offer ticket system, apps as Knowledge Base that can have internal or public knowledge base that can be shared with clients. User interface is really easy to use, no need for training, very intuitive.

Nackdelar:

Too slow, if your demand is high, and you have more than 200 clients waiting on queue the system can get stuck, if you have less clients it should be ok to use.

Verifierad recensent
Administradora i Brasilien
Verifierad LinkedIn-användare
Vd-kontor, 501-1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

LiveChat mudou minha empresa

5,0 för 3 år sedan

Kommentarer: Our company started using LiveChat because we were losing a lot of customers due to the lack of support that was able to solve problems quickly. Before we started using the software, we used e-mail and this generated very slow communication with our customers. We implemented LiveChat just over two years ago and improved the level of our service. Since then, we have increased the efficiency of our work, reduced costs and mainly improved our relationship with the client.

Fördelar:

LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time.

Nackdelar:

Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies.

Alexandre
Owner i Brasilien
Fritid, resor och turism, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Perfect tool for Tupiniquim Hostel's Live Support

5,0 för 4 år sedan

Kommentarer: We use LiveChat as a reservation / general information channel for our hostel. Because of this we're able to provide a more humane support and convert these people into actual reservations. Before using LiveChat we tried like 3-4 different tools which weren't (not even by a long shot) as reliable and effective as LiveChat is. My partner did not want to sign up for LiveChat because it was like 300 % more expensive than the ones that we've being using but the cost/benefit is totally worth it. We've had an increase of 400-500 % of actual reservations because of this tool.

Fördelar:

It's packed with powerful features, details about customers that let us deal with them in a better way. The integration with Facebook Messenger is pretty cool (even though it should allow us to click on the person and be taken to his profile). Archiving, tagging and searching couldn't be simpler. Super powerful features for international sites (we use 6 translations). There is no software like this on the market.

Nackdelar:

My only complain is that there is no tool for a supervisor or sysadmin to check LiveChat without being logged as a user. There was a plan to do that (I even replied the form) but apparently they shelved. Ohh, and that the app (for iOS) just deals with chats, not with tickets. I use heavily both features.

Svar för LiveChat Software

för 4 år sedan

Hi Alexandre, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

Jennifer
Dispatch i USA
Internet, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

The most convenient way to provide customer service

5,0 för 4 år sedan

Kommentarer: We love LiveChat here. It keeps our call volume and abandoned call volume down, but also allows us to complete every function that we can on a phone call. We can set up a service call, take a message for a supervisor, turn service on and off, etc. We can literally do everything that we do on the phone but add the convenience for our customers.

Fördelar:

This allows customers to reach out and discuss issues that they are having with their service, or to set up new service, without calling in. It helps our company to keep the abandoned calls down, while still providing quality service to our customers. It's also convenient for those customers that need to have a conversation with us but can not be on the phone because they are at work. It provides all of the functionality of calling into our call center in a more convenient package.

Nackdelar:

If the customer has an internet hiccup during a conversation, it will drop the conversation - though it does save the history so that they are able to come back without having to repeat everything. I would not call this a major drawback. If a customer calls in, there is a chance that they will have bad cell service and drop the call as well, without the benefit of the chat history. This is not a flaw with the product itself, but more the platform that it draws from and I would say that the flaw is equal to that of phone calls without the added drawback of abandoned calls.

Douglas
President i USA
Professionell träning och coaching, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

LiveChat Review

5,0 för 4 år sedan

Kommentarer: It's been positive overall, aside from dealing with privacy concerns for GDPR, such as IP address collection and lack of admin controls for this feature. While many visitors do not use chat, some do, and those that have used it have found it very helpful, and it has resulted in some additional conversions that may have not occurred otherwise.

Fördelar:

- Ease of setup - Reliable operation - User-friendly operational/agent interface - Ability to customize pre-questions to gain consent for personal info collection, etc.

Nackdelar:

- Support for options to increase privacy protection of site visitors (ie, for EU GDPR compliance) could be better. For example, disabling IP address collection requires a special support request and then it is entirely removed. It would be much better if IP address enable/disable was an admin-controlled setting that, if enabled, would only remove the last octet of the IP address (like Google Analytics does for IP anonymization) so that geo info could still be collected but without the precision that would create a personal info privacy concern. - Blocking of bot-crawlers from the customer/visitor list is desperately needed, as they present a nuisance to agent operations. - The clearing of the customer list info seems to occur at random/unpredictable points in time -- this should be explained and there should be a button to allow manual clearing of the list by the agent. - The customer/visitor view options should include an "all current visitors" option so that all current visitors , whether invited or browsing, can be seen in one view. - Filters should be expanded to work for all fields, and should be persistent and be able to be saved so that switching views or restarting the application does not cause filter setups to be lost. - There should be a master enable/disable setting to deactivate LiveChat when desired, without the need to go into Wordpress and disable the plugin. -

Shannon
CSR i USA
Telekommunikation, 201-500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Live Chat for Instant Results

5,0 för 3 år sedan

Kommentarer: LiveChat is something we use to communicate with our online customers daily. It allows us to aid them without having to speak on the phone. Overall it is a fantastic product that aids in our daily productivity.

Fördelar:

I love how simple it is to keep in communications with our customers. It is an easy software to use and has some features that make things much easier for customer service representatives. My favorite part is the canned responses or snippets. It makes things easier when keeping up with company expectations of what is expected in a call.

Nackdelar:

Some of the manager options could be a little easier to use. When monitoring a chat that someone else is taking occasionally there is a delay.

Basiirat
Basiirat
Customer Support Analyst i Nigeria
Verifierad LinkedIn-användare
Underhållning, 51-200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Livechat is magical.

5,0 för 4 år sedan

Kommentarer: Our customers regularly inform us that they get a faster response to their questions,when they communicate with my organizations customer care team via our website ,as against when they put a call across to our support telephone line. Livechat enable our agents communicate faster with customers than they do via the telephone ; therefore it has made the customer care team work faster,efficiently.

Fördelar:

I have used Livechat for over eighteen months and I get impressed by the sheer quality of this program. From the interface,which is among the most intuitive of any software solution I use as work ,to its customer support which is available to resolve our needs within seconds of getting on their website. Livechat also has a broad array of features which will improve any customer service department. Among these large library of feature on Livechat ,I particularly love the sneak-peek feature.The sneak-peek feature let me see what a web visitor is typing even before it is sent and I have had a few visitors try to ask me how I seem to know what they are typing; I tell them it is Magic.

Nackdelar:

Livechat needs to broaden the functionality of its mobile app. At the moment,it only allows for it to be used to chat with web visitors and nothing more.

Imran
Imran
Team Coordinator i Bangladesh
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 51-200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Övervägda alternativ:

One stop solution for customer service portal and helpdesk

4,0 för 7 månader sedan

Kommentarer: Best customer help desk portal out there. It's been a delight using live chat

Fördelar:

You can maintain anything from general query of a customer via live chat to managing a dashboard with all kinds of matrix

Nackdelar:

None that i can think of right now, they're pretty good at solving a problems

Jeremy
Owner i Kanada
Hälsa, välbefinnande och fitness, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

One of the best if not the best

4,0 för 4 år sedan

Kommentarer: Very good and couldn’t run our business without it, look forward to future improvements.

Fördelar:

Excellent feature set and customization especially on the desktop app. Works great with woocommerce.

Nackdelar:

Mobile app support has been a little flaky with login issues for almost a year. Seems latest update to the iOS app has mostly fixed this but still some lingering issues. So many more features could be added to the app as well. Also don’t like that you have to be on upper tiers to have a simple feature like hours available. We often forget to close the app down and have customers trying to reach us off hours.

Svar för LiveChat Software

för 4 år sedan

Hi Jeremy, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

Emilia
Technical Support Lead i USA
Verifierad LinkedIn-användare
Finansiella tjänster, 201-500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

The most feature packed support solution.

4,0 för 5 år sedan

Fördelar:

Setting up Livechat is as simple as copying the Livechat html code provided to new users during the signup process and pasting into the html section of your website code and you are good to go. Livechat is the most feature packed helpdesk support solution out there .It integrates with the most popular CRM solutions out there like Salesforce and Microsoft dynamics. I like how every chat conversation between support agents and web visitors are archived for future referencing. The sneak peek feature puts support agents one step ahead of website visitors ,by letting them see real life what a visitor is typing ; even before it is sent.

Nackdelar:

I dislike how basic the Livechat mobile app. is ,only allowing chat conversations between agents and website visitors. Also we are unable to delete message archives ,except we contact Livechat and they delete it from their end.

Artur
Marketing Specialist i Polen
Detaljhandel, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

The most convenient tool for instant messaging on page

5,0 i fjol

Kommentarer: The best tool for handling instant communication with the client.

Fördelar:

The two biggest advantages of LiveChat, distinguishing it from the competition, are: integration with a Facebook messenger and a plugin integrating with Google Analytics.

Nackdelar:

In fact LiveChat no defects, meets all, copes well with all tasks.

Verifierad recensent
Senior Solutions Architect i Trinidad och Tobago
Verifierad LinkedIn-användare
Telekommunikation, 501-1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Great App!

5,0 för 8 månader sedan

Fördelar:

As a Senior Solutions Architect, I am sometimes tasked with solving problems for clients. For instance: I am currently wrapping up an SD-WAN project for a major financial institution. We are currently in the optimization phase and LiveChat has been instrumental in assisting us ironing out unexpected kinks. I absolutely love that we can offer real time support to affected users and engage in dialogue to help rectify the problem in the most efficient manner. It has a great built-in ticket monitoring system, which helps us effectively manage a huge list of issues. It's extremely secure, simple to use and allows us to provide round the clock technical support and instant feedback to our customers.

Nackdelar:

It may be costly for the smaller businesses.

Verifierad recensent
VP Marketing i Danmark
Verifierad LinkedIn-användare
Datormjukvara, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

Best chat on the market

5,0 för 3 år sedan

Kommentarer: Pleasant onboarding and professional help customizing our setup. Overall just a pleasant experience working with the tool.

Fördelar:

Having tried several (10+) chat software to find the right fit this is the easiest, most customizable, and affordable solution on the market.

Nackdelar:

Can't really put anything to the product. Perhaps a bit better Pardot/SF integration.

Emin
Emin
Sales and Customer Relations assistant i Tyskland
Verifierad LinkedIn-användare
Marknadsföring och reklam, 2-10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

A good software for all sizes of companies for customer relations activities

4,0 för 3 år sedan

Kommentarer: Via the Livechat, we communicated with all departments such as operations, accounting which saves our time with very useful features and options. You can enjoy different shades of customisation, professional interface and robust reporting features by using it with different kids of devices.

Fördelar:

1) The daily chat summary function helps you to review the statistic performance of Sales department 2) Possible accessibility to LiveChat with all kinds of electronic devices. Especially, there are not any technical problem when you connect with your smartphone 3) Via LiveChat, you can provide fast, reliable 24hours customer service without any breaking point in connection 4) Daily notifications about the performance of the work teams help you analyze the work procedures analytically in daily basis

Nackdelar:

1) There are lacking information for customers concerned with location, page visiting, and browser 2) In the case of internet disconnection, the software doesn't inform you about the issue. 3) Despite the fact that 30 free trials are very advantageous, the price of advanced version could be expensive for small based companies with less budget

Tedd
Client Service Coordinator i USA
Transport / lastbil / järnväg, 11-50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Works so well we don't notice it

5,0 för 2 år sedan

Kommentarer: Livechat has, simply put, been the best chat software our company has ever used.

Fördelar:

Talkdesk allows us to configure every aspect of our chat presence, from how often chat boxes pop up to what messages are displayed. Its ticketing system is convenient, powerful, and easy to use. Cloud access has allowed easy continued use through COVID-19

Nackdelar:

It's tough to think of something our users don't like about LiveChat. We haven't need to contact support, so I'm not sure how robust it is.