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SurveyMonkey Recensioner

4,6 (10 318)

Om SurveyMonkey

SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features.

Lär dig mer om SurveyMonkey

Fördelar:

Great company great customer service, lots of features. Afton Tickets and MyAfton LiveStream use SurveyMonkey to send surveys to our attendees, clients, and to the artists that we book.

Nackdelar:

The theme can seem boring and not add enough challenge or versatility for some which can lead to them becoming bored and not completing the surveys.

Betyg för SurveyMonkey

Medelpoäng

Enkel användning
4,6
Kundservice
4,3
Funktioner
4,5
Valuta för pengarna
4,4

Sannolikhet att rekommendera

8,6/ 10

SurveyMonkey har ett totalt betyg på 4,6 av 5 stjärnor baserat på 10 318 användarrecensioner på Capterra.

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Filtrera recensioner (10 318)

Lamia
Lamia
Managing Director i Storbritannien
Verifierad LinkedIn-användare
Fritid, resor och turism, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Good functionality

4,0 för 9 månader sedan

Kommentarer: Generally good, especially ease of use. But I feel they miss a trick by limiting the free trial with no data exports

Fördelar:

I like the usability and functions, and the ease of use is excellent

Nackdelar:

The free trial doesn't allow data export

David
Customer Service Representative i USA
Hälsa, välbefinnande och fitness, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

A feature rich survey platform.

5,0 förra månaden Nytt

Kommentarer: It helped me creating eye catchy survey and gather data for my research and it was good enough.

Fördelar:

Easy to create stunning and professional survey within a short time. I love it for creating large survey with less time.

Nackdelar:

Features are very limited in free version. Pricing is high for small user.

Kennedy
Business support i USA
Sjukhus och hälsovård, 5 001‒10 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Survey Monkey Review- Large Company

2,0 för 2 månader sedan Nytt

Kommentarer: Overall my experience was okay, I enjoyed having my employees'/coworkers' opinions on things efficiently. However, the functionality of the app is questionable.

Fördelar:

Something I like about Survey Monkey is the ability to create a personalized survey and easily distribute it to people.

Nackdelar:

The app is laggy on occasion and makes it hard to complete the survey, customer service isn't great, and the subscription system doesn't work very well.

Mohamed
Lecturer i Algeriet
Utbildningsförvaltning, 1 001‒5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

All that you need to conduct a survey or quizz at a low cost

4,0 för 3 månader sedan

Kommentarer: An affordable solution to collect data from different respondents at very low prices yet with amazing features that range from the unlimited number of questions and designs to data exportation and report analyses. SurveyMonkey still remains a free solution for students, teachers and researchers; the option other rivals offer at 250 USD, insanely expensive.

Fördelar:

The right if not the best platform to land to conduct surveys, create quizzes or simply collect data out of your respondents. SurveyMonkey proves to be an ideal survey solution for the amount of distinguishable features it claims to have, unlimited number of questions, baffling designs, charts and graphs allowing easy analyses, mainly various means to extract data in form of PDF, CSV or other file forms or extensions.

Nackdelar:

Though it is away from its rivals as Pinpoll, it is still expensive mainly for individuals and with limited features for free tiers. There should be additional tiers and balanced features that might grab researchers' attention.

Xiang
Director i USA
Informationstjänster, 1 001‒5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Good application of surveys and forms with Microsoft tools

4,0 för 2 månader sedan

Kommentarer: It is convenient to do the surveys and forms.

Fördelar:

We integrated SurveyMonkey with Microsoft tools (like the Power BI and Teams) to get feedback and automate workflows.

Nackdelar:

The integration of SurveyMonkey with Microsoft tools, the imitations exist in the data sharing. We also meet the issues on the access permission to some function of Microsoft tools.

Alexander
Found and CEO i Schweiz
Datornätverk, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Survey tools

5,0 för 2 månader sedan Nytt

Kommentarer: It is user-friendly interface and accessible to the users and easy to learn

Fördelar:

When we set for survey tools it has the best and its ability is good

Nackdelar:

I haven't got any challenges with this software

Ming
Chief scientific officer i USA
Bioteknologi, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

No more monkeying around

4,0 för 2 veckor sedan Nytt

Kommentarer: Relatively happy for simple infrequent surveying. Different plans have more powerful options, including enterprise capabilities for procurement to manage vendor relationships.

Fördelar:

It's easy to use and it's free. I've used it several times to help with customer discovery and I find it intuitive. I like how it notifies me when I get a new response. Also the paid version has much more features, including an ability to do procurement, which is what our firm was looking for.

Nackdelar:

Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile. However, for occasional use, it is viable.

Deneen
Human Resources Coordinator i USA
Verktyg, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Quick and efficient

5,0 förra månaden Nytt

Kommentarer: Overall, SurveyMonkey addresses our quick, simple surveys in the most efficient manner. I would recommend them. I think it serves its purpose in an efficient capacity.

Fördelar:

As someone in HR, SurveyMonkey is the easiest way to quickly get the opinions of my employees before moving forward with a decision. Their input is important to me, so SurveyMonkey makes it easy on me to sort through all of that data.

Nackdelar:

This software type works best for simple surveys. There have been times that we have had to use other software to create more complex and integrated surveys.

William
Account Executive i USA
Marknadsföring och reklam, 1 001‒5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Survey Monkey does what it should do

5,0 för 2 månader sedan Nytt

Kommentarer: Solid. Never had any issues with survey monkey. It is simple and straight forward

Fördelar:

Very simple survey technology. I like that it doesn't have unnecessary fluff

Nackdelar:

Looks a little dated. Could have a more modern UI

Amy
Owner i USA
Sjukhus och hälsovård, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Survey Monkey is bomb

5,0 för 2 månader sedan Nytt

Kommentarer: I use this with every single survey I fill out

Fördelar:

The different surveys and experiences that you can complete

Nackdelar:

There is almost too many surveys.. but it's alright

TERILYN
Customer Care i USA
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

Survey Monkey still the best

5,0 för 6 månader sedan

Fördelar:

Great question bank, grades your survey for best results, able to send matrix questions.

Nackdelar:

It is more expensive than other options but worth it .

John
General Manager i Storbritannien
Fiske, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Övervägda alternativ:

Can't think of a better software for our forms and surveys

5,0 i fjol

Kommentarer: SurveyMonkey has been very very handy for our form and survey needs. We mainly use it to manage the registrations and attendee feedback for our events. We used to use Google Forms but it was nowhere near as advanced as SM. It's easy to set up, has lots of advanced form fields like hidden fields and conditional fields, and has better reporting features. Great tool to have overall

Fördelar:

Th etemplate library has dozens of ready-made event-related forms and surveys. It's saved us time from having to design them ourselves, and it's given us new ideas for different fields and question types. The interface also looks smooth and is easy to use for our respondents.

Nackdelar:

The lower-tier limits are a bit too low in my opinion. We had to upgrade before we could become 100% confident about using it.

Andy
Lead consultant i USA
Datormjukvara, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

SurveyMonkey is a Powerful Survey Tool with a Few Drawbacks

5,0 för 4 månader sedan

Kommentarer: The overall experience with SurveyMonkey is generally positive, especially for those who want a reliable and easy-to-use tool for creating surveys and gathering data. However, like most platforms, it has its strengths and weaknesses depending on the user’s needs and the plan they choose. Overall, the features are good and the price is worth it for the capabilities.

Fördelar:

The best parts of SurveyMonkey are its ease of you, customizable templates, ability to use logic or advanced question types, data analytics, and integration to other platforms.

Nackdelar:

Although SurveyMonkey offers survey logic for questions, creating complex skip patterns or advanced logic can be difficult to set up. SurveyMonkey does not have built-in A/B testing, which would allow users to test different versions of a survey or compare different questions to see which performs better.

Elyse
Administrative Assistant i USA
Personalavdelning, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Survey Monkey Useful for Internal and External Surveys

5,0 för 6 månader sedan

Kommentarer: Overall this has been a good experience. It has been primarily customizable. We loved that we could add our logo. Not having a "not applicable" option was frustrating for some customers. Overall our customers and internal staff enjoyed the user experience.

Fördelar:

The enterprise has added security and so I felt safe sharing this with my team. I also loved that I could remove surveymonkey.com and customize it for my clients.

Nackdelar:

There were customer complaints if they couldn't skip a question that didn't apply to them.

Esther
Business Planning Analyst i Kanada
Statsförvaltningen, 201‒500 anställda
Har använt programvaran för: Gratis provperiod
Recensentens källa

SurveyMonkey Enterprise Review

4,0 för 6 månader sedan

Kommentarer: SurveyMonkey Enterprise is nonetheless a powerful tool for large organizations that often time engage in market research and surveys and are looking for secured platforms to roll out their surveys. In addition, being able to integrate this platform with other platforms (Power BI etc.) makes it a great option to explore!

Fördelar:

I find SurveyMonkey Enterprise as a cutting-edge tool for designing, delivering and analyzing surveys with the snap of a finger. With this tool I'm able to customize surveys with our organizations branding, ensure real-time collaboration with other team members as well as utilize its powerful reporting tools that provide deep insights, cross-tabulation etc. Good a thing we can now integrate this with Power BI platform which we use to build our dashboards.

Nackdelar:

SurveyMonkey Enterprise can take some practicing to master, thus elongating the learning curve. Besides, its a bit more expensive when compared to the standard SurveyMonkey plans.

Posh
US IT LEAD i USA
Försäkring, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Some limitations in results but a bargain at the price when you consider the integration options.

4,0 för 4 månader sedan

Kommentarer: A great low-cost tool that provides seamless integration and clear concise results with little administrative configuration.

Fördelar:

The ability to integrate the applications with multiple applications. This really helped us ensure that we maximized the response to our polls. Especially grateful to be able to integrate into Salesforce where most of our users perform the bulk of their job duties.

Nackdelar:

I would have preferred that there be increased flexibility in the method and manner of the reports/results from the surveys. For the most part the results are comprehensive and clear. But there are have been a few surveys that included a less conventional responses and the application struggled with the output.

Verifierad recensent
Verifierad LinkedIn-användare
Kundservice, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Easy vs not so easy

5,0 för 5 månader sedan

Fördelar:

The easiest way to get a survey to those that use your company.

Nackdelar:

Nothing negative comes to mind when using this app

Eric
Senior Manufacturing Technician i USA
Läkemedel, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Great survey platform for the majority of applications

5,0 för 3 månader sedan

Kommentarer: Excellent for continuous improvement, employee feedback, and customer feedback. Enhanced metrics and data may be more difficult to set up but are still possible.

Fördelar:

SurveyMonkey makes it easy to create and send surveys to your target audience. Data is compiled and presented in an easy to understand format and makes for effective application.

Nackdelar:

Customization of survey questions can be problematic. If you want more detail in your responses, it can be difficult to figure out how to set up the survey.

Art
Art
Inventory Control i USA
Verifierad LinkedIn-användare
Bil, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Survey creation

5,0 för 5 månader sedan

Kommentarer: It was very effective in creating helpful surveys.

Fördelar:

It was easy to use and it was clear in its creation of a survey.

Nackdelar:

I amount of survey that can be created needs to be increased.

Lorren
Coding Consultant i USA
Försäkring, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

SurveyMonkey is a hit with consumers!

5,0 för 2 månader sedan

Kommentarer: We use this product to rate processes that our customers go through for participation in our programs. Overall, SurveyMonkey yielded results that informed our group of changes that needed to be made and processes that were liked by the customers.

Fördelar:

The tool was very easy to use and has friendly set-up and feedback. It is also more "fun" and engages the customers. One commented that she had a "blast".

Nackdelar:

Some categories were a bit generic, but we still were able to make them work for our product review.

Kelly
Customer Service Specialist i USA
Hälsa, välbefinnande och fitness, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Survey Monkey Seasoned User

5,0 för 3 månader sedan

Kommentarer: Overall, I love it and would recommend using this over other survey tools. Also, the monkey is cute too. :)

Fördelar:

I like the ability that you have to tailor this program to suit your need. It allows you to conduct a companywide poll to get feedback from your staff quickly and effectively so that everyone can feel like their ideas were heard. I also love the anonymity it offers.

Nackdelar:

Sometimes it can still be difficult to speak your mind freely, because the company can ask questions in a certain way that if you were honest, they would know who the person was answering, which makes the survey not as anonymous as one would hope.

John
Manager i USA
Telekommunikation, 201‒500 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Monkey see, SurveyMonkey does

4,0 för 9 månader sedan

Kommentarer: A good overall survey solution product that can still improve.

Fördelar:

SurveyMonkey does everything that you will need and with little effort on your part. The surveys that we have all answered and liked in the past can easily be replicated with SurveyMonkey.

Nackdelar:

The name of the brand is hard to take serious when sending to C-Level execs.

Thorsten
Chief of office of Airworthiness i Schweiz
Flygbolag/flyg, 51‒200 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Easy to make research with SurveyMonkey.

3,0 för 2 månader sedan

Fördelar:

It's easy to learn how to use while creating surveys and forms. It's easy to implement and use in collecting/researching information.

Nackdelar:

It's a little bit costly and has limited features.

Guru Raj
Guru Raj
Md i Indien
Verifierad LinkedIn-användare
Animation, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Best digital product

5,0 i fjol

Fördelar:

Easy to use the survey monkey digital product

Nackdelar:

Most friendly digital product and i recommend to everyone

Takeisha
IT Specialist i USA
Informationsteknologi och tjänster, 5 001‒10 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

It's ok, but there are better

2,0 för 3 månader sedan

Kommentarer: It is ok, but there are some out there that are more cost effective that give more in their product and have more connectivity to other programs than this one.

Fördelar:

It is easy to use and even teenagers can get the hang of it. They even have a free edition that lets you do enough questions for a small survey without charging you.

Nackdelar:

For anything more robust you have to pay.