Yokoy Recensioner

Great product, bad support

Fördelar:

Having worked with several other tools in the past, Yokoy is so far the only solution that makes expense management rather easy. Frequent travellers can easily upload things during a trip, organize expenses nicely and don't loose time with manual input. As a company, we really like the credit card feed, which helps to make sure that all receipts have been added. Generally, it an easy to use solution.

Nackdelar:

As a small business (22 active Yokoy users), we have the impression that we get literally ignored by customer support. We have a major issue since several months (credit card feed not working for UBS cards), and nobody from support ever replied to the issue. Every time we follow up, we get a note that someone will follow-up with us shortly, but nothing happens. This is rather frustrating! Implementation was not up to our expectations. Yokoy doesn't allow a "self implementation" so you need to go through one of their partners. We have been assigned a near-shore partner (this was not mentioned during the sales process), but paid consulting prices like it was a local Swiss partner. The quality was acceptable but many things could have been done by ourselves and we left with the feeling that we paid a lot of money for limited value.

Practical, simple and reliable

Kommentarer: The cooperation with Yokoy directly turns out to be very pleasant, on eye level and customer-oriented. Yokoy is open to the needs and inputs of the customer. Even if not everything can be realized.

Fördelar:

The simplicity of adding expense receiptsThe recognition of the data from the receipts is excellentGood clarity

Nackdelar:

Customization of the SAP interface is somewhat complex and depends on the implementation partner

Good product but requires improvements

Kommentarer: I like the tool, UI is friendly, API is easy to use but has missing some command to help manage better the user status. We constantly need support from yokoy with some user accounts that have issues with expenses with wrong status, or account blocked and user cannot login (new user or not)

Fördelar:

Yokoy is very easy to understand and to setup. There are some improvements that are important to do so the tool run smoothly.

Nackdelar:

Reporting needs improvements as noted before. and user management is very difficult to manage as there we had issues with accounts that are active with same email address per example.

Yokoy is a great tool for companies to track employee expenses

Kommentarer: Overall positive experience, never experienced any bugs or problems

Fördelar:

- Ease of use - Auto reading of receipts - Simple to navigate UI

Nackdelar:

- Mobile app looks a bit dated - Analytics dashboard could use some nicer graphs

Overall a good experience!

Fördelar:

It is simple to use. Especially with pictures of receipts.

Nackdelar:

I have been using it for two years. So fare there are no Cons.

Okay application - still room for improvement

Kommentarer: It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.

Fördelar:

It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.

Nackdelar:

Customer service is rather poor. I am currently waiting for a response and it has been weeks :/

Clear recommendation

Kommentarer: Yokoy simplified a lot our internal processes of expense management and supplier invoices.

Fördelar:

Easy handling of expenses and supplier invoices

Nackdelar:

Some hurdles to fully integrate Datev which still is the leading system for our tax advisor

First time caller

Fördelar:

How easy it is to use on mobile. Quick and easy way to "store" receipts and upload expenses.

Nackdelar:

Web version is not as intuitive as the mobile version.

Expense claiming made simple

Fördelar:

I like how easy it is to claim expenses back. Especially, the feature to upload a receipt and Yokoy pre-fills all the fields. This is a real time saver.

Nackdelar:

If I had to nit-pick, I would say the receipt import is not perfect when dealing with different currencies. I review the imported data before submitting anyway so is not a biggie.

Review of Yokoy as a user

Fördelar:

Easy of uploading receipts, AI for matching them to expenses, seamless integration with the credit card

Nackdelar:

The expenses types are in German only for me

Bewertung

Kommentarer: gut

Fördelar:

Einfach, benutzerfreundlich, gute Projektbetreuung

Nackdelar:

lange Antwort auf Anfragen Support, tickets seit 3 Wochen offen

Beurteilen von yokoy

Kommentarer: Wie gesagt, ich bin zufrieden und es passt. Finde keinen Grund mich zu beschweren.

Fördelar:

Es geht gut und ich bin zufrieden. Und bin der Meinung, dass ich es kann.

Nackdelar:

Alles in Ordnung, ich denke, ich komme zurecht.

Gestione Spese reso facile

Kommentarer: Ottimale, anche la collaborazione con il reparto di amministrazione

Fördelar:

L’efficienza nella gestione, l’utilizzo in tempo reale e facile inserimento degli cedolini

Nackdelar:

All good, I have no additional Feedback

Sicuro per pagamenti online

Fördelar:

Ho utilizzato poco questo software, ma posso dire che è buono per i pagamenti online sicuri

Nackdelar:

alcune spese non vengono gestiste facilmente ad un cliente

Mit der Yokoy Lösung haben wir eine Alternative zu den langwierigen UBS Kreditkarten gefunden.

Fördelar:

Schnell und unkompliziert. Wir sind eine leidenschaftliche, erfolgreiche Beauty2Go Klinikgruppe aus der Schönheitsbranche, die in der ganzen Schweiz verteilt ist und wo unsere hoch spezialisierten Ärzte rund um das Thema Beauty und Ästhetik die besten Resultate zu fairen Preisen bieten. Die Gruppe expandiert schnell und da wir in neue Projekte und Technologien investieren, ist es für uns von grösster Bedeutung, dass die Mitarbeiter schnell und unkompliziert ihre Spesen, Rechnungen begleichen können. Mit Yokoy wurden diese Erwartungen vollkommen erfüllt. Die verschiedenen Unternehmen verfügen über yokoy Kreditkarten mit einer digitalen Datenbank im Hintergrund. Wir schätzen insbesondere die Zuverlässigkeit und die enge Kooperation mit [sensibler Inhalt ausgeblendet] sehr. Auch der Aspekt, neben dem automatischen Import der Belastungen ins Bexio, auch die Auswertung der Daten mit AI möglich ist. Wir sind dankbar und stolz, mit so einem innovativen Tech Startups zusammen arbeiten zu können.

Nackdelar:

Die Mitarbeiter scheinen manchmal überfordert und überarbeitet zu sein, da Wartezeiten sind zwischendurch unerträglich lang. Ich habe versucht, den Kundensupport einmal zu kontaktieren und darüber zu sprechen, aber niemand hat Telefon abgenommen....

Yokoy expense management for midsize scale up company

Fördelar:

Yokoy is very positively rated by our employees (end users). The Yokoy staff is very friendly and supportive. They always try to find a tailored solution for your company's needs. Yokoy is still developing and changing. They implement new features to the tool every month.

Nackdelar:

The Yokoy Visa cards are limited to the European market. The delivery time for the physical cards is unacceptably long and they are delivering cards to a limited amount of countries. Also, the matching process for expense to card transactions is not intuitive for the end users, and they have serious problems the credit note management.

Good Tool for Expense Tracking and Reimbursement

Kommentarer: Overall it is a great tool for companies to track, approve and reimburse expenses from employees

Fördelar:

Ease of use, integration into our existing HR and Finance systems

Nackdelar:

Yokoy Support is not up to par with the product, i.e. support responsiveness and duration to fix needs to be improved

Great app for company expenses!

Fördelar:

Its easy to manage travel budget and company related expenses between me and finance department.

Nackdelar:

So far so good. I think it can always improve when it comes ro ease of use, but the app works great.

Wenn Arbeit Spass macht

Kommentarer: Wir möchten es nicht mehr hergeben.

Fördelar:

Von der ersten Präsentation über die Einführung bis zur dauerhaften Nutzung: Es macht Spass, mit den Mitarbeitern von Yokoy neue Wege zu gehen. Vor allem die schnelle Einführung und enge Zusammenarbeit bei mit den Entwicklern bleibt in positiver Erinnerung. Die Software selbst hat bisher gehalten, was versprochen wurde: Eine hohe Quote bei der Belegerkennung, einfache Belegerfassung mit dem Mobiltelefon, ein deutlicher Rückgang administrativer Tätigkeiten im Genehmigungsprozess und in der Buchhaltung.

Nackdelar:

Die Prüfung von Ausgaben, die mit einer Firmenkreditkarte bezahlt wurde, ist noch verbesserungswürdig: Vor der Genehmigung durch den Vorgesetzten sollten alle Belege "gematcht" sein oder bei einer Korrektur nicht nochmals durch den Vorgesetzten freigegeben werden müssen. Ausserdem fehlt bei der Yokoykarte eine Abrechnung pro Karte, was die Prüfung in der Buchhaltung extrem erschwert.

Top Spesen und Lieferantenrechnungstool

Fördelar:

Das Tool ist einfach in der Bedienungs für die Anwender, Spesenbelege werden mittels Scan meist richtig erkannt. Tool ist für unsere Standorte in CH, DE und USA einsetzbar, Kreditkarten können angebunden werden und unser Spesenreglement damit digitalisiert werden. Hat unsere Prozesse vereinfacht.

Nackdelar:

Die Implementierung war aufwändiger und langsamer als gedacht. Das Tool ist einfach in der Anwendung aber es können viele Parameter individuell eingestellt werden. Dafür braucht es aber Hilfe eine Implementierungspartners mit viel Know-how. Das hat anfangs nicht so gut geklappt.

Best App

Fördelar:

Easiness of use, fast upload , great overview.

Nackdelar:

There is nothing that I don’t like about this great application.

Yokoy collaboration

Kommentarer: The main benefit has been the automation of some processes. Now, our employees have a tool to report their expenses, easy to use and the approvals are granted quickly. The finance team also have a great help and all the information flow is one single system.

Fördelar:

Yokoy is easy to use and intuitive. With a simple photo of the receipt your expenses are reported. Also, the integration of the SW in our organisation was easy, well planned and the team behind it is supportive, they are the best part of the project! I would like to do a especial mention [sensitive content hidden], she is awesome: Professional, empathetic and try her best always.

Nackdelar:

There are some aspects in the product that we wanted to be customized. Even if we understand that the product is offered for a wide range of customers, the feedback reported to the Product department should be studied and replied.

Feedback yokoy

Kommentarer: Wir werden alle Spesenabwicklungen von Mitarbeiter:innen über yokoy abbilden.

Fördelar:

Ausgabenmanagement funktioniert sehr gut und für die Nutzer:innen ist das Handling sehr einfach. Die Integration in unser Rewe System war nicht einfach, hat aber letzten Endes funktioniert.

Nackdelar:

Das UI für das Finance-Team ist nicht optimal.

Yokoy

Kommentarer: Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.

Fördelar:

Uploading receipts with one click or one picture is very helpful, be it with the mobile phone or with the web browser. Approval workflow is quick and settlement is easy.

Nackdelar:

As it is cloud based, country/company specific adjustments are not so easily done.

Feedback on Yokoy Expense Management

Kommentarer: Overall the experience is very positive. The expense management tool is intuitive and easy to use and the mobile app makes it easy to record expenses via a simple capture of a receipt

Fördelar:

User friendly interfaceEasy to use mobile applicationYokoy team is always very supportive Integration with SAP works well and flexible to adapt

Nackdelar:

Analytics and Reporting can be enriched (we have been informed that this is already part of the product roadmap)