bsport Recensioner

Bsport, nice in many points

Fördelar:

The integration with my former plateform was nicely done and i'm very satisfied

Nackdelar:

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

A premium product which runs rings around the competition!

Kommentarer: Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that!

Fördelar:

The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it!

Nackdelar:

No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform

Övervägda alternativ: Mindbody

Anledningar att välja bsport: They had no customer service. The day I signed my contract I had no one on one contact. The help site is quite confusing and didn’t offer any personal solutions - most thi be s I had to figure out myself.

Anledningar att byta till bsport: The personal experience of having everything completely customisable - plus my one-on-one account manager. Jeremy has been incredible!

10/10 review

Kommentarer: Incredible as we’ve been with so many different platforms over the 15 years and this is growing to be a very good platform

Fördelar:

We find the platform is ever developing from when we first started where we are now and they’re always reaching out to find out how they could better the performance and the platform itself. We have an amazing coach we work with [sensitive content hidden] who will support us when we send an email out and will be responded straight away.

Nackdelar:

It’s every developing, so at the moment it’s getting better and better

Extremely negative experience with Bsport

Kommentarer: We regret having made the decision to change to Bsport and we have received a lot of negative feedback and complaints from our students and teachers alike about the solution. The solution has a lot of potential but the team at Bsport overpromised and did not act on our feedback - even after 8 months and even as regarded legal compliance issues. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the contract.

Fördelar:

The advantage of Bsport, from our studio's perspective, is that it is one of the very few solutions on the market that has APIs with both Urban Sports Club and ClassPass. The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour. From our experience, this is about it when it comes to the advantages of this solution.

Nackdelar:

Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. We have been customers of Bsport since January 2024 and have now exercised our special right of cancellation. Some key issues with the solution include: - Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves. - Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken. - We were told we could generate payrolls in one click with our former system of offering different payouts depending on the source of the student booking. This was a flatout lie. You can only apply one payroll rule per teacher. We had to change our entire studio payment system because of this. - Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work). - Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl. the Terms and Conditions). We flagged this for 8 months now and no solution has been offered to us other than: Your student needs to sign up via laptop using Chrome. - We have personally found the system extremely complex to use and highly error prone.

Software with many features

Kommentarer: I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it.

Fördelar:

software itself has great features and is user friendly.

Nackdelar:

Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself.

Friendly software & team

Kommentarer: Overall our clients are happy with the software and we’re not getting any complaints. The system is fairly intuitive and easy to use from our end otherwise the tutorials are short and sweet and the team is ready to answer our queries

Fördelar:

The team is very helpful, they allow feedback and they use it to develop the software. We like that it’s a startup who accepts our advice. It’s easy to use and intuitive as a software

Nackdelar:

The reporting is a little confusing, I don’t like the tabs - would rather see a list only with more filters as to categorize my revenue streams. Would also love if the PoS is less clicks, as it takes time to go through a sale and finally connect to the card reader

Visibility of the whole studio in one place

Kommentarer: The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done.
I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.

Fördelar:

Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.

Nackdelar:

I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.

Excellent, would recommend to any gym/client based facility.

Kommentarer: Brilliant. The team are friendly and great at setting you up and are quick to get back to you with any issues.

Fördelar:

Fantastic customer service and easy to use.

Nackdelar:

Reporting function could be clearer and a little simpler. If another app could you made for the back office mobile user that would be the final touch to make it perfect.

BSport Feedback

Kommentarer: I feel like I'm still learning if it works for me! So far, so good though (:

Fördelar:

All of the features are easy to use and the backend looks really friendly! I love that I can have an App Store App, integrate Zoom for easy stream of classes, and also the virtual video library.

Nackdelar:

My App icon doesn't look good and it still hasn't been changed after months. Sometimes the software glitches but that's not a big deal.

Management System

Kommentarer: Up to now good and the online support by [sensitive content hidden] has been amazing.

Fördelar:

We like the fact that we have our own branded app and that the platform is personalised to the user.

Nackdelar:

We would like the booking app to have the management tools in it so that we do not have to go into the back office to work them.

Changed software to bsport

Fördelar:

Integration was simple and the onboarding team were very helpful during this process.

Nackdelar:

Once you get your head around navigating the system it becomes pretty straight forward.

My high hopes for Bsport were totally crushed

Kommentarer: the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund.

Fördelar:

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

Nackdelar:

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund.

Bsport review

Kommentarer: Good - the onboarding process was great and [sensitive content hidden] was thorough and attentive. The system works well overall both for me and customers. It has ended up costing more than I initially budgeted for so I'm not sure I could continue to justify in this market, however it's as good as anything else I have tried on the market including MindBody and Glofox.

Fördelar:

The video database, online booking, database management and integrationMarketing capabilities are really good - takes a bit of time setting up but worth it

Nackdelar:

Some clients have had trouble adding payment details and had to try more than a couple of times. Occasionally the translations into English are a little unclear and can cause confusion.It's very expensive. Some customers have had trouble booking - although most seem to manage ok. No waiting list for workshops and events.

Great

Kommentarer: Extremely good

Fördelar:

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

Nackdelar:

It takes a while to set up everything because it’s you that does it from the scratch

Övervägda alternativ: Mindbody

Anledningar att byta till bsport: Tried Mindbody and it was too complicated and to expensive

Great help to get started !

Kommentarer: Still new with it, but I am already seeing how it will make my life easier, especially for communication with my folks.

Fördelar:

We are very well supported as we start using bsport. Generosity, smiles, disponibility, it's great.

Nackdelar:

I started using it as I was on break which is awesome to learn yet, I have yet to use it on the daily to really be spontaneous with it. I'm not worried though, they are an email away if we need help.

Bsport Review

Fördelar:

VALUABLE help from Bsport team ([sensitive content hidden] ).

Nackdelar:

Consumer portal can be a little tricky to use and payment unclear.

MLN review

Kommentarer: Easy & perfect for fitness world . Many details than other app don’t have .
Perfect to link customers / calendar / teachers / group / private & ACCOUNTING

Fördelar:

My feedback & my customer service with my only one interlocutor : [sensitive content hidden] . Awesome guy .

Nackdelar:

The time for the payment on our account

Pompadour Lda

Fördelar:

It´s very helpfull to manage the studio. The beginning was not easy, we had a lot of mistakes with billing but now everything is working well.

Nackdelar:

All the mistakes on the billing department, it happened 3 months in a row.

ADVHQ takes on bsport

Kommentarer: Still new to the platform but loving it [sensitive content hidden] in particular is AMAZING

Fördelar:

Ease of useSimple branding Help and support of onboarding team

Nackdelar:

Migration process always a little tricky!

Very happy using Bsport platform.

Fördelar:

Easy to use, reliable. And we are really happy using this platform.

Nackdelar:

It is mainly for our school. We need the option to put the two teachers' names on the timetable!

My Customer Support has been unparralelled

Kommentarer: Really Great, [sensitive content hidden]- my go to customer support member has been invaluble in helping me get the absolute most of out of the system.

Fördelar:

I like most that I can manage my entire Yoga studio from my iPhone in some cases. I like the dedicated App.

Nackdelar:

Sometimes things have more steps than feels really nessasary. Sometimes the translations form french havent been done. Pausing memberships isnt that clear.

I'm so excited that we've switched to bsport!

Fördelar:

I needed a booking software that was modern and easy to use. The bsport team is young, fun, and super responsive.

Nackdelar:

Because they are European there are a couple of vocabulary/ train of thought spots that are different from what we're used to. Once we got used to those it's been a breeze.

Switch from Wodify to bsport

Fördelar:

The class management part where we can confirm presence / absence, bill member for the products they want, see if members have unpaid invoices The ability to create relationship and split membership between members of the family

Nackdelar:

The payement method is really not easy to be added and has to be added for each members

Good vibes

Kommentarer: I needed training one hour 8 week long.
To be formed is the most important to use 100 % of the software

Fördelar:

The simplicity and efficacité of use and support and help desk and chat

Nackdelar:

Useful and complete and understandable. I feel confident

Great Software

Kommentarer: Bsport offers everything I need to run my studio. The reporting functions give me a great insight and I can see the difference already. Before I was drowning in admin and couldn’t focus on teaching. Now we are so much more flexible and saving time across the business

Fördelar:

- reporting - the support team are great and responsive - migration process was fantastic

Nackdelar:

- as with any software, there were initially some bugs. However, Bsport’s team fixed them quickly and were super communicative