Froged Recensioner

Great for tracking and understanding users, leads and website visitors

Kommentarer: I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Fördelar:

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Nackdelar:

Native mobile app is not yet where it needs to be, but they are working on a new version.

Like Intercom, but better

Fördelar:

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Nackdelar:

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Cons at best.

Kommentarer: horrible, overall.

Fördelar:

I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.

Nackdelar:

I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.

Software to support my clients thats I can’t do without

Kommentarer: Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Fördelar:

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up.

Nackdelar:

I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Very Effective Tool to Understand Your Traffic & Leads

Kommentarer: So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests.

Fördelar:

I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.

Nackdelar:

They don't allow removing their branding from the live chat and emails.

Excellent Customer Service to cover a not so mature product

Kommentarer: I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool.

Fördelar:

The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too!

Nackdelar:

The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users.

Great Functionalities Better For Deep Integrations

Kommentarer: The experience so far is great. They are constantly improving the tools and have great support.

Fördelar:

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Nackdelar:

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Froged is an impressive Behavioral Messaging Platform like Intercom

Kommentarer: Impressed! Excellent software and easy to use.

Fördelar:

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

Nackdelar:

I would like to see an android and iPhone app, this is on the roadmap.

Great addition to our tools arsenal for tracking and engaging users

Fördelar:

The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better.

Nackdelar:

UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me)

An all round solid product

Fördelar:

The product was easy to use and set up. It's very powerful. It has an auto-message feature, a knowledge base and most importantly triggers based on the client behaviour. The fee is also reasonable

Nackdelar:

The product isn't white label. Having "Powered by frogged" just isn't professional.

Very great product and a great platform

Fördelar:

It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too. Their team is very responsive when you need help from them.

Nackdelar:

It takes some time to setup that platform and that's it. Not too much negative about Froged, for now.

A great new comer in the Customer Education and KB game!

Kommentarer: Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with.

Fördelar:

The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.Very cute product and easy to implement & use.

Nackdelar:

Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options.

Un cambio radical en la gestion

Kommentarer: Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion de las mejoras en nuestra plataforma.

Fördelar:

Todo el acompañamiento por el equipo de CS. La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes.

Nackdelar:

Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente

Essential tool for customer success and onboarding process

Fördelar:

The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.

Nackdelar:

At the moment I don't find any noteworthy negative aspects.

Fundamental para un software SaaS

Fördelar:

La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte.

Nackdelar:

Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación.

Froged is a great tool for user conversion and upsells

Kommentarer: Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Fördelar:

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

Nackdelar:

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Froged never stops surprising us!

Kommentarer: We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-)  Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time.

Fördelar:

We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened.

Nackdelar:

Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot

Experiencia a Usuarios

Kommentarer: su funcionalidad en tiempo de respues es excelente

Fördelar:

Es muy intuitivo y me permite obtener estadisticas

Nackdelar:

Es muy amigable , facil de interactuar con los usuarios

Really easy communication with my clients

Kommentarer: Forged is the main way we give support to our users. It is easy to integrate, provide help, see what users like and read and it is intuitive for them as well, so there is no learning curve.

Fördelar:

Integration is very easy and the experience for the users is very familiar so it's easy to provide support. The knowledgebase and update sections also help users to feel more connected to us and answer their own questions. Froged team is very responsive and quick to support and solve bugs.

Nackdelar:

Mobile support. I can't support users from mobile, but I do see the notification in the email so I can go to a computer.

Muy buen producto con gran potencial

Kommentarer: Buena

Fördelar:

El potencial y la flexibilidad que tiene

Nackdelar:

A veces complica pasos, pero nada grave.

Es un buen producto

Kommentarer: Es buena, como todo sistema hay cosas por mejorar.

Fördelar:

El chat y las opciones para configurarlo

Nackdelar:

Hemos tenido inconvenientes con las asignaciones de chats basados en reglas.

un buen producto producto pero muy caro

Fördelar:

las funciones de implementación que ofrece para recabar datos y el chat.

Nackdelar:

el precio es demasiado elevado para lo que ofrece.

All in one support and engage marketing platform

Kommentarer: Their team is fast and easy going, they helped since the beginning with the setup and gave us tips related with the use.

Fördelar:

Before to start working with Froged our team was using different tools such as Active Campaign and HelpCrunch. Nowadays we can do the same in just one tool, saving times and costs.

Nackdelar:

There is nothing we miss at the moment, maybe because the tool is still quite new in our company

Live Chat For your website

Kommentarer: Overall, great customer service and a great product that works reliably.
They keep on making improvements which is also a sign of a company on the way up!

Fördelar:

I like the Quote feature & the fact that you can save customer info

Nackdelar:

I wish they had a stronger integration with Shopify stores. Right now you can use the chat, but you can't carry over customer info & sales data into Froged from Shopify

Opinión Froged

Fördelar:

De muy facíl uso, muy amigable y sobre todo con las herramientas necesarias para realizar el trabajo dia a día.

Nackdelar:

Me gustaria ver cuando un cliente te responde sobre un mismo mensaje en las conversaciones.