--- description: Få detaljerad information om Custify, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för kundframgång](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.se/software/190125/custify Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/190125/custify?page=2) > Custifys är utformad för B2B SaaS-företag och gör det möjligt för dem att minska sina kundbortfall och öka kundernas livstidsvärde. > > Verdict: Rated **4.9/5** by 122 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Custify? B2B SaaS-företag ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.9/5** | 122 Recensioner | | Enkel användning | 4.8/5 | Based on overall reviews | | Kundtjänst | 5.0/5 | Based on overall reviews | | Valuta för pengarna | 4.9/5 | Based on overall reviews | | Funktioner | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Custify - **Location**: Bucurest, Rumänien - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara formulär - Anpassningsbara mallar - Användningsspårning / Analytics - E-posthantering - Engagemangsspårning - Feedback-hantering - Flera kommunikationskanaler - Hantering av kunddata - Hantering av undersökning / omröstning - Hälsopoäng - Inkomsthantering - Kartläggning av kundresan - Kontoaviseringar - Kontohantering - Kundengagemang - Kundsegmentering - Kundupplevelseshantering - Kyrkohantering - NPS av kunder - Ombordstigning - Prestandamätningar - Process / arbetsflödesautomatisering - Rapportering och analys - Samarbetsverktyg - Sentimentanalys - Trendanalyser - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Uppgiftshantering - Visuell analys ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) ## Relaterade kategorier - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) - [Programvara för kundlojalitet](https://www.capterra.se/directory/34255/customer-retention/software) ## Alternativ 1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [monday CRM](https://www.capterra.se/software/1024614/monday-crm) — 4.7/5 (458 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Gainsight CS](https://www.capterra.se/software/148980/gainsight) — 4.4/5 (48 reviews) 5. [Product Fruits](https://www.capterra.se/software/1011214/product-fruits) — 4.7/5 (89 reviews) ## Recensioner ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 februari 2026* | Personal & rekrytering | Recommendation rating: 9.0/10 > > **Fördelar**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Nackdelar**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 december 2024* | E-lärande | Recommendation rating: 7.0/10 > > **Fördelar**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Nackdelar**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 juni 2023* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: NPS collection feature. Customer Support. > > **Nackdelar**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 november 2024* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: Lots of great features such as health scores and playbooks to save time > > **Nackdelar**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- ### "Great tool to streamline CS processes and measure customer health" — 4.0/5 > **Elena** | *25 juli 2024* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from \[sensitive content hidden\] and the team\! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements\! > > **Nackdelar**: Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. > > Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have\! ----- Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data