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Detrack Recensioner

4,7 (84)

Om Detrack

En kostnadsfri men kraftfull lösning för leveransspårning i realtid och elektroniska leveransbevis som fungerar var som helst i världen.

Lär dig mer om Detrack

Fördelar:

Integrating into our WMS was also a fairly painless exercise by our external IT support team.

Nackdelar:

Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes.

Betyg för Detrack

Medelpoäng

Enkel användning
4,7
Kundservice
4,6
Funktioner
4,5
Valuta för pengarna
4,5

Sannolikhet att rekommendera

8,7/ 10

Detrack har ett totalt betyg på 4,7 av 5 stjärnor baserat på 84 användarrecensioner på Capterra.

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Filtrera recensioner (84)

Roland
CEO i Singapore
Verifierad LinkedIn-användare
Vin och sprit, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Excellent software built by smart team who knows their customers well

5,0 för 5 år sedan

Kommentarer: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Fördelar:

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Nackdelar:

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Svar för Detrack Systems

för 5 år sedan

Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Christopher
CEO i Filippinerna
Kemikalier, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Streamlining Logistics: A Solid Choice

5,0 för 5 månader sedan

Kommentarer: Overall, my experience with Detrack has been quite positive. The platform effectively streamlines our logistics operations, enhancing communication with customers and improving delivery efficiency. Despite some challenges with pricing increases and occasional app speed issues, the robust features and user-friendly interface have ultimately made it a valuable tool for our team. It’s helped us manage pickups and deliveries more effectively across Asia.

Fördelar:

What I love most about Detrack is how it simplifies our logistics operations across Asia. The real-time tracking feature allows us to keep our customers informed, which builds trust and improves satisfaction. The user-friendly interface makes it easy for our team to manage pickups and deliveries, even in high-pressure situations. Plus, the seamless integration with our existing systems helps us stay efficient and organized. It really feels like a tool designed with our needs in mind, making our operations smoother and more reliable

Nackdelar:

One of the downsides we've noticed with Detrack is the increase in pricing over time. While the features are valuable, the rising costs can strain our budget, especially for smaller operations. It’s essential to weigh the benefits against these increases, as they can impact our overall logistics strategy in a competitive market.

Svar för Detrack Systems

för 4 månader sedan

Thanks for sharing your feedback Christopher, we are pleased that you are experiencing benefits from using Detrack. We hear you regarding the pricing. We are working to ensure that any price increase is due to greater value being delivered via the app advancements and not just for the sake of an increase.

Brian
Owner i USA
Restauranger, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

about 3 months use

4,0 för 9 månader sedan

Kommentarer: customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.

Fördelar:

its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.

Nackdelar:

method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.

Svar för Detrack Systems

för 8 månader sedan

Thank you for taking the time to provide valuable feedback about our product. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further at https://www.detrack.com/get-in-touch-with-us/.

Jaen
CEO i Sydafrika
Datorhårdvara, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Detrack - CMF

4,0 för 4 månader sedan

Kommentarer: We have never had issues with our deliveries

Fördelar:

Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress

Nackdelar:

that you cannot do vehicle inspection reports and also map high-risk areas.

Svar för Detrack Systems

för 4 månader sedan

Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Will
Commercial Manager i Storbritannien
Verktyg, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Detrack use as a proof of collection review

4,0 för 5 månader sedan

Kommentarer: It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers.

Fördelar:

It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.

Nackdelar:

No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel.

Svar för Detrack Systems

för 5 månader sedan

Hi Will, thanks for taking the time to provide feedback. Glad to hear you find Detrack cost-effective. We have Xero integration in beta now and are looking forward to opening it up to our customer base soon. We have also released Advanced Reports in our Detrack Advanced plan, its available for you to try now at now extra cost. Loads more to follow!

Wilson
Operation Manager i Singapore
Mat och dryck, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

So far so good. but maybe not for long term use.

4,0 för 6 månader sedan

Kommentarer: does the job well. driver got accustomed to the app feature very quickly.

Fördelar:

Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.

Nackdelar:

- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse. but this problem is prevalent for a larger corporation. meaning it'll only get worse through time. - rising prices.

Svar för Detrack Systems

för 6 månader sedan

Thank you for taking the time to provide valuable feedback about Detrack. We apologize that your customer service experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at https://www.detrack.com/get-in-touch-with-us/ to discuss your experience further.

Calvin
Founder i USA
Logistik & Supply Chain, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Detrack TMS Solution

5,0 för 10 månader sedan

Kommentarer: It has simply been great for our current needs.

Fördelar:

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

Nackdelar:

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

Svar för Detrack Systems

för 10 månader sedan

Thanks Calvin for the review! Yes, routing will be rolled out to all users soon. Appreciate your feedback and continued support for our product! Detrack team

Craig
Manager i Kanada
Transport / lastbil / järnväg, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Good Transportation Management

4,0 för 8 månader sedan

Kommentarer: I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!

Fördelar:

The ability to upload and change information provided to a drivers handheld in almost real time.

Nackdelar:

May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.

Svar för Detrack Systems

för 7 månader sedan

Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Mike
IT Manager i Nya Zeeland
Grossist, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Excellent for delivery

5,0 för 5 månader sedan

Kommentarer: It's pretty good and meets our business needs well. We especially like the live tracking and tracing features.

Fördelar:

live tracking and tracing. can cover delivery and collection.

Nackdelar:

In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.

Svar för Detrack Systems

för 4 månader sedan

Thank you, Mike, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Tony
Founder and CEO i Kanada
Mat och dryck, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Great Product, easy to use and great price

5,0 för 5 månader sedan

Kommentarer: Great service, they reply to any question very quickly.

Fördelar:

Easy to use, very intuitive, extremely easy to train a new driver.

Nackdelar:

When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.

Svar för Detrack Systems

för 4 månader sedan

Thank you, Tony, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for assistance on the pre-delivery text at https://www.detrack.com/get-in-touch-with-us/.

Yen-Lyng
Marketing and Biz Dev i Singapore
Miljötjänster, 2‒10 anställda
Har använt programvaran för: Gratis provperiod
Recensentens källa

Good but needs some improvements

4,0 för 7 månader sedan

Kommentarer: For the price it's good. Love the help on onboarding so far.

Fördelar:

Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.

Nackdelar:

Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.

Svar för Detrack Systems

för 6 månader sedan

Thank you for your review, Yen-Lyng. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Karen
Manager i Nya Zeeland
Logistik & Supply Chain, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

EPOD function

4,0 för 8 månader sedan

Kommentarer: Good product that helps our business look more professional.

Fördelar:

Easy to use and implement basic functions.

Nackdelar:

Harder to setup clients being able to access ePOD.

Svar för Detrack Systems

för 8 månader sedan

Thank you for your review, Karen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Thelma
director i Mauritius
Detaljhandel, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Recommendation

4,0 för 5 månader sedan

Kommentarer: satisfied. can use it to work on excel and create report

Fördelar:

no paper work. Can forced fields for driver to fill in

Nackdelar:

in mauritius, clients do not give pin location to put on detrack

Svar för Detrack Systems

för 4 månader sedan

Thank you for your review, Thelma. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

Mike
Logistics specialist i Kanada
Tryck, 51‒200 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Detrack top of my must have shipping/tracking software list

5,0 för 7 månader sedan

Kommentarer: It has been terrific, love the simplicity and capability. Its functionality leaves very little to be desired in the way of tracking and use.

Fördelar:

simple easy to use interface, with interchangeable information fields. Drivers app is simple to use and simple to learn.

Nackdelar:

Needs the ability to upload files directly to the drivers device without having to first upload to a url link.

Svar för Detrack Systems

för 7 månader sedan

Hi Mike, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack.

Simarjit
Director i Australien
Paket / Fraktleverans, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Love using Detrack

5,0 för 8 månader sedan

Fördelar:

We like the Tracking system and POD are very efficient

Nackdelar:

Messaging system is very short and customer don't get enough details

Svar för Detrack Systems

för 8 månader sedan

Thank you for your review, Simarjit! We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

David
Sales Manager i USA
Datorhårdvara, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

So far so good

4,0 för 7 månader sedan

Fördelar:

We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.

Nackdelar:

It does not save addresses very easily.

Svar för Detrack Systems

för 7 månader sedan

Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

sinit
Manager i Storbritannien
Grossist, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

fantanstic

5,0 för 6 månader sedan

Kommentarer: Overall i am very happy. Unabel to track how long driver take a stop at one delivery.

Fördelar:

Its amazing software. Tracking and inputing is very easy

Nackdelar:

Unabel to track how long driver take a stop at one delivery.

Svar för Detrack Systems

för 6 månader sedan

Thank you so much, Sinit, for your five-star review. We are delighted that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.

Ben
Parts mgr i USA
Bil, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great value

5,0 för 9 månader sedan

Fördelar:

Love the ability to see where my driver is and let my customer know too

Nackdelar:

No con’s at this time that I can think of.

Svar för Detrack Systems

för 8 månader sedan

Thank you for taking the time to give us a review, Ben. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us at https://www.detrack.com/get-in-touch-with-us/ so we can rectify this issue.

Kyle
President i Kanada
Transport / lastbil / järnväg, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Amazing product

5,0 för 9 månader sedan

Fördelar:

Very easy to keep track of my deliveries

Nackdelar:

Absolutely nothing it has been a very easy program to learn

Svar för Detrack Systems

för 8 månader sedan

Thank you for your review, Kyle! We’re glad to hear that you were satisfied with your experience and we'll continue to serve the best for our customers.

James
Rental Manager i Storbritannien
Evenemangstjänster, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Perfect for Entertainment Logistics Management

5,0 för 4 år sedan

Kommentarer: Detrack has everything you could need for logistics management. Simple driver management, easily schedule multiple deliveries & collections between multiple drivers. Update schedules and driving routes whilst drivers are out in the field. Accurate ETAs and much more. It's hard to find any fault with this app, especially based on it's pricing model too.

Fördelar:

The interface across both desktop and mobile is easy to use. It's helped us to simplify and streamline our logistics management within our business. Being able to update our drivers with information whilst they're out on the go from one centralised platform is brilliant. It's also helped us to continue with our digital first scheme to reduce delivery paperwork and overall printing.

Nackdelar:

It would be great to have the ability to allow drivers to view tomorrow's schedule the day before, but this by no means detracts from the outstanding feature set and development that has already been put into this application.

Svar för Detrack Systems

för 4 år sedan

Hey James, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our interface across both desktop and mobile easy to use. We are also pleased to hear that Detrack has helped you simplify and streamline our logistics management within your business. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, James.

Neil
3PL Manager i Australien
Logistik & Supply Chain, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Easy and Efficient Migration from Paper Based

5,0 för 5 år sedan

Kommentarer: My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!

Fördelar:

We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.

Nackdelar:

Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?

Svar för Detrack Systems

för 5 år sedan

Hey, Neil! Thank you much for your kind, encouraging words. We're delighted to hear that you're saving time on preparing dispatch data, and how you're easily finding past PODs to satisfy your customer delivery enquiries. Detrack is designed to make it easy for users to onboard and get started, so we're glad you find our solution user-friendly and able to navigate it without much fuss. As always, our support team is at hand at all times to solve any issue our users are facing. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Neil, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

David
Store Keeper Lead i USA
Paket / Fraktleverans, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Value exceeds Cost

5,0 för 4 år sedan

Fördelar:

The user interface is easy to navigate. The ability to not only capture signatures and photos but to be able to set those as a requirement to complete the delivery is VERY useful.

Nackdelar:

I cannot think of anything I don't like.

Svar för Detrack Systems

för 4 år sedan

Hey David, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to navigate. We're also pleased to hear that you find the ability to not only capture signatures and photos, but to be able to set those as a requirement to complete the delivery a very useful feature. Thank you once again for the kind review, David.

Jasmine
Sales Director i Singapore
Logistik & Supply Chain, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

So far so good.

4,0 för 4 år sedan

Kommentarer: So far so good.

Fördelar:

Effective software with simple functions available that allows all users to understand and use easily.

Nackdelar:

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Svar för Detrack Systems

för 4 år sedan

Hey Jasmine, Thank you so much for your review. As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Jasmine.

Chris
CEO i Australien
Transport / lastbil / järnväg, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Detrack helps Tomax deliver on our promises

5,0 för 4 år sedan

Fördelar:

The Detrack features are very easy to use, and configure to match our requirements. The whole system makes the life of our driver management team very easy!

Nackdelar:

Nothing to complain about at all regarding the Detrack system.

Svar för Detrack Systems

för 4 år sedan

Hey Chris, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our features easy to use, and configure to match your requirements. We're also pleased to hear that our whole system makes the life of your Driver Management team very easy. Thank you once again for the kind review, Chris.

Scott-Leonard
Office Manager i Australien
Lyxvaror och smycken, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Efficient and cost effective

5,0 för 3 år sedan

Fördelar:

Easy to set up and use, well priced, integrates well with Zapier

Nackdelar:

Nothing particularly comes to mind - we've rarely had any issue

Svar för Detrack Systems

för 8 månader sedan

Thank you, Scott, for the positive review! We’re glad to hear that you were satisfied with your experience at Detrack and we'll continue to serve the best for our customers.