---
description: Få detaljerad information om Mint Service Desk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Mint Service Desk: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Programvaran för servicedeskServicedesk-program](/directory/31027/service-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk)

# Mint Service Desk

Canonical: https://www.capterra.se/software/187044/mint-service-desk

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> Extremt flexibel hjälpdesk och resurshanteringsplattform med ett användarvänligt sätt att chatta med potentiella kunder.
> 
> Verdict: Rated **4.8/5** by 22 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder Mint Service Desk?

Förberedd för företag som letar efter en lösning som kan installeras på sin egen infrastruktur (t.ex. privat moln).

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.8/5** | 22 Recensioner |
| Enkel användning | 4.9/5 | Based on overall reviews |
| Kundtjänst | 4.9/5 | Based on overall reviews |
| Valuta för pengarna | 4.9/5 | Based on overall reviews |
| Funktioner | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: OPGK RZESZOW
- **Location**: Rzeszów, Polen
- **Founded**: 2011

## Commercial Context

- **Startpris**: 5,00 US$
- **Pricing model**:  (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (på platsl), Linux (på plats)
- **Supported Languages**: engelska, malajiska, polska, spanska, tyska
- **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belgien, Belize and 208 more

## Funktioner

- Agentgränssnitt
- Aktivitetspanel
- Alerts/Escalation
- Analyser
- Anpassningsbar branding
- Automatiserad routing
- Barcode/Ticket Scanning
- Biljetthantering
- CMDB
- Flera kommunikationskanaler
- Hantering av servicenivåavtal (SLA)
- IT-kapitalförvaltning
- Incidentshantering
- Incidentsrapportering
- Interaktionsspårning
- Konfigurationshantering
- Kontrakt / Licenshantering
- Kunddatabas
- Kundtjänst
- Kunskapsbashantering
- Köhantering
- Lagerhantering
- Makron / mallade svar
- Prioritering
- Problemhantering
- Rapportering och analys
- Rapportering och statistik
- Självbetjäningsportal
- Statusspårning
- Stöd för biljetthantering
- Sök / filtrera
- Third-Party Integrations
- Tillgångskategorisering
- Tillgångsspårning
- Undersökningar och feedback
- Uppgiftshantering
- Utredningshantering
- Varningar / Meddelanden
- Ändringshantering

## Integrations (5 total)

- Lansweeper
- Microsoft Azure
- Microsoft Exchange
- OAuth
- baramundi Management Suite

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software)

## Relaterade kategorier

- [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software)
- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software)
- [Program för digital tillgångshantering](https://www.capterra.se/directory/30203/digital-asset-management/software)
- [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software)

## Alternativ

1. [Atera](https://www.capterra.se/software/144309/atera) — 4.5/5 (446 reviews)
2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews)
3. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (689 reviews)
4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews)
5. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (764 reviews)

## Recensioner

### "Flexible, easy to use, a host of features at a reasonable implementation price" — 5.0/5

> **J F** | *27 oktober 2020* | Datorhårdvara | Recommendation rating: 10.0/10
> 
> **Fördelar**: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
> 
> **Nackdelar**: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point\!
> 
> I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

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### "ITSM Software that doesn't kill your budget and time" — 5.0/5

> **Piotr** | *30 september 2021* | Datormjukvara | Recommendation rating: 10.0/10
> 
> **Fördelar**: - flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)
> 
> **Nackdelar**: - some UX improvements 
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

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### "Very good Asset Management tool" — 5.0/5

> **Verifierad recensent** | *9 oktober 2020* | Finansiella tjänster | Recommendation rating: 7.0/10
> 
> **Fördelar**: I like that it has its own ticketing system integrated with it.
> 
> **Nackdelar**: I wish they improve and modernize the user interface.

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### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5

> **Tomasz** | *30 juli 2025* | Verktyg | Recommendation rating: 10.0/10
> 
> **Fördelar**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter.
> 
> **Nackdelar**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process.
> 
> We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed).

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### "Easy to Use and Very Reliable" — 5.0/5

> **Frank** | *26 augusti 2025* | Konstruktion | Recommendation rating: 10.0/10
> 
> **Fördelar**: What I like most about Mint Service Desk is how intuitive and user-friendly it is. The interface is clean, well-organized, and easy to navigate, which makes onboarding new users very smooth. It’s robust and a stable platform, so we rarely encounter issues or downtime.
> 
> **Nackdelar**: None for the moment. You need to spend the proper time on the design and implementation in order to have a stable system.
> 
> Overall, my experience has been great. It’s simple, reliable, and does exactly what I need without complications.

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## Links

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