--- description: Få detaljerad information om Trengo, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trengo: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Trengo](/software/177967/trengo) # Trengo Canonical: https://www.capterra.se/software/177967/trengo Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/177967/trengo?page=2) > Tillhandahåller en inkorg där företag kan kommunicera effektivt med sina kunder via olika kommunikationskanaler på ett centralt ställe. > > Verdict: Rated **4.1/5** by 26 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Trengo? Trengo passar alla företag, nystartade eller etablerade företag som vill arbeta och kommunicera effektivt med leads, kunder, team och kollegor. Trengo är lätt att använda och förstå. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.1/5** | 26 Recensioner | | Enkel användning | 4.1/5 | Based on overall reviews | | Kundtjänst | 3.9/5 | Based on overall reviews | | Valuta för pengarna | 4.0/5 | Based on overall reviews | | Funktioner | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Trengo - **Location**: Utrecht, Nederländerna - **Founded**: 2015 ## Commercial Context - **Startpris**: 125,00 € - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, engelska, franska, indonesiska, italienska, nederländska, ryska, spanska, tyska - **Available Countries**: Argentina, Australien, Belgien, Brasilien, Chile, Colombia, Costa Rica, Danmark, Dominikanska republiken, Ecuador, Estland, Finland, Frankrike, Förenade Arabemiraten, Grekland, Grönland, Hongkong SAR, Irland, Island, Israel and 29 more ## Funktioner - Alerts/Escalation - Anpassning - Anpassningsbar branding - Arbetsflödeshantering - Automatiserad routing - Autoresponders - CRM - Call Center-hantering - Chatt och meddelanden - E-posthantering - Flera kommunikationskanaler - Flerspråkig - Hantering av servicenivåavtal (SLA) - Inkorghantering - Kommunikationshantering - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kunskapsbashantering - Livechatt - Makron / mallade svar - Mobilåtkomst - Offline-formulär - Proaktiv chatt - Rapportering och analys - Rapportering och statistik - Samarbetsverktyg - Självbetjäningsportal - Third-Party Integrations - Transkript/chatthistorik - Undersökningar och feedback - Varningar / Meddelanden - Videochatt - Videokonferense - Överföringar / dirigering ## Integrations (14 total) - Asana - Gmail - HubSpot CRM - Instagram - Mailchimp - Microsoft Outlook - Pipedrive - Shopify - Slack - Telegram - Trello - Twitter/X - WooCommerce - Zapier ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - Chatt ## Category - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) ## Relaterade kategorier - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [Programvara för kundframgång](https://www.capterra.se/directory/30961/customer-success/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [Intercom](https://www.capterra.se/software/134347/intercom) — 4.5/5 (1132 reviews) ## Recensioner ### "Very nice messaging app" — 5.0/5 > **Frits** | *27 januari 2020* | Bil | Recommendation rating: 9.0/10 > > **Fördelar**: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram. > > **Nackdelar**: They changed their pricing plan, with a half year for existing customers. > > Our clients are helped through various channels, served by Trengo ----- ### "Useful tool in organisations" — 4.0/5 > **Christ** | *21 april 2020* | Grossist | Recommendation rating: 9.0/10 > > **Fördelar**: Integration of several communication channels > > **Nackdelar**: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet > > Good, good support. ----- ### "Lots of potential but needs work" — 3.0/5 > **Josey** | *28 februari 2025* | Turistföretag | Recommendation rating: 3.0/10 > > **Fördelar**: Having all communications in one place (emails, Instagram messages, phone calls) > > **Nackdelar**: That you can not have "draft" messages saved, that the calls sometimes drop > > Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. ----- ### "Great feature richt and easy to use software that saves time" — 5.0/5 > **Tim** | *22 april 2020* | Bil | Recommendation rating: 9.0/10 > > **Fördelar**: Everthing in one place with an interface that works like a charm and looks good too. > > **Nackdelar**: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer. > > Trengo saves us time, brings us closer to our customer and shortens response times. ----- ### "Was not a bad service" — 4.0/5 > **Ericka** | *19 maj 2025* | Medicinsk praktik | Recommendation rating: 10.0/10 > > **Fördelar**: It is very interesting because it is AI but also does have humans (US) using it for verification purposes. > > **Nackdelar**: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. > > We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. ----- Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/177967/trengo?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/177967/trengo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data