Telnyx Suite Recensioner

I knew I was going to love the product, had no idea I'd love the support

Kommentarer: Overall I haven't used it long but am very impressed.

Fördelar:

How easy it was to implement and how similar it was in set up to others I had used.

Nackdelar:

I have some trouble with L2 verification but it really isn't a con because support helped me out, and it's great to know how secure they are.

Incredible customer support with comprehensive set of tools

Kommentarer: Customer support has been exceptional, best we've ever encountered from a business like this. It has made the process of integrating services very smooth for us. Response is very fast and the support techs know their product well.

Fördelar:

What I like most about Telnyx is the range of tools it offers, all in one platform. They provide integrations of voice, messaging, and other services making the service versatile for our needs. Additionally, their user interface and usage analytics provide valuable insights and easy management for our team. The value for the money is a big plus.

Nackdelar:

Lot of security and verification processes, but understandable as to why that needs to be done.

Awful customer service

Fördelar:

Their service and API design is well thought out.

Nackdelar:

Support is nonexistent. Their buggy know-your-customer flow locked me out of my two-year-old account, which had no suspicious activity whatsoever. Their phone line told me to email them, then hung up on me. They didn't respond to two emails after more than a week, and when I found a phone tree option that got me a person, they gave me wrong information. It took ten more emails to support, Cc:ing their [sensitive content hidden] each time, to get my numbers ported out - and they refused to waive their port out fees, which other providers rarely charge in the first place.

Understanding Telnyx Tech

Kommentarer: I'm very satisfied and can't wait to get my audio shows and podcast out to live with the help from Telnyx and Hiro.fm

Fördelar:

[sensitive content hidden] helped me understand that I was missing a link while setting up my messaging profile :) He was a HUGE help, because I'm not at ALL a tech kind of person - I can't wait to have my Podcast and Audio shows up and running

Nackdelar:

I couldn't find out HOW to get help from a person

AFFORDABLE AND EASY TO START

Kommentarer: Everything is a learning experience but I find out that the support team is there to help fix the issue

Fördelar:

I do not have to go through the A2P process which can take a day and that holds up the projects .

Nackdelar:

Sometimes there is to many questions is asked to get to a live agent .

The best system voip

Kommentarer: my experience its very cool, the team like use telnyx and the plataform its very nice

Fördelar:

About 3 years ago I started using Telnyx with an old boss, now in my own company after searching and trying more than 10 different VOIP systems I remembered how good Telnyx was and indeed the only thing it has done is improve since then, excellent service

Nackdelar:

Nothing, all ist very perfect and easy to use

Telnyx Suite one of the better communications packages.

Kommentarer: It is a comprehensive service and everything is self configured.

Fördelar:

The system is self configured and does not have delays waiting for activation and configurations to be enabled.

Nackdelar:

The Onfido identification plugin does not work with some android devices.

Telnyx > competition

Fördelar:

Telnyx covers all the possible scenarios you might have. It works like a charm and the support is actually good!

Nackdelar:

Telnyx's own transcription engine doesn't cover the full capability like the Google transcription engine.

Telnyx is a good carrier

Kommentarer: It has been very reliable. We used their API to integrate our platform into their carrier services including number porting.

Fördelar:

Their portal is good, their API is excellent, and their support is top-notch.

Nackdelar:

The way they handle their billing & credit isn't ideal for me.

New User for an existing client

Kommentarer: It seems great to have an alternative to Twilio, we may end up also providing clients an option for both services... only because of the well know use of Twilio and its brand recognition.

Fördelar:

We intend to replace a 3rd party service... hoping to cut to less than half the cost. By creating an in-house solution for the client. Who sends about 1700 Daily announcements to participants, regarding Non-Profit Fundraising Events...

Nackdelar:

So far it has taken a couple of week to establish high volume texting.. It seems will work for us at 50 messages per minute. But not at the initial testing of 10 messages per minute..

Review from non technical user

Kommentarer: So far I am very pleased with the service I have received

Fördelar:

It was very intuitive to use and easy to understand the functionality

Nackdelar:

Nothing really, any feature I used works as described.

Very nice product

Fördelar:

The functionality offered via API and the price.

Nackdelar:

Some documentation is not 100% clear and needs further details.

Great customer success

Fördelar:

Soooo much cheaper than Twilio and the API documents aren't trash, which is a great change

Nackdelar:

Nothing yet, but I need more characters so

Calls from mobile phones

Fördelar:

Telnyx helps me with calls from mobile number. I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it.

Nackdelar:

Nothing to say, all is perfect and all services function correctly.

HIGHLY RECOMMENDED

Kommentarer: I feel very comfortable with the Telnyx platform, it has everything to make my business work 100%

Fördelar:

very good service, best support, the best prices on the market, it has everything for my operation and the best, it has all the support available 24/7

Nackdelar:

I would like the support to be in multiple languages

Amazing Messaging API

Kommentarer: In my experience this is a top messaging platform that you cannot go wrong with. It beats out competitors in significant categories such as the price and customer service.

Fördelar:

The price per message is lower than many alternative within the SMS marketing sphere. Customer support was also quick to respond and helpful on every occasion that I contacted them.

Nackdelar:

I would have wished the billing details to be more in-depth. I can view my current balance and past money deposited but that’s about it. Other API services have detailed overviews of every message sent.

Superior Voice Quality

Fördelar:

The voice services offered by Telnyx are top-notch. We have experienced crystal-clear call quality with virtually no latency, which is crucial for our customer support and sales teams. Features like call recording and advanced call routing have further enhanced our ability to manage and optimize our voice communications.

Nackdelar:

There are no complains from Telnyx's service so far.

Great service with a very great customer service

Fördelar:

Quick deployment, easy refill, large choice of phone numbers, quick account verification

Nackdelar:

Nothing, my experience was better than i expected.

Great suite of services at a reasonable proce

Fördelar:

Great panel, suite of offerings, prompt and helpful support

Nackdelar:

Nothing really, verification took some time, but that was resolved quickly

Powerful SMS API provider

Kommentarer: I love the API integration docs and what they have in place. My results came out pretty amazing and the team was more than willing to help me through the process.

Fördelar:

Incredible support from the team. I have used others and the support is so slow. These guys have lots of features and data for those geeks looking to see what work and what doesn't. Just amazing.

Nackdelar:

Nothing specific I can think of. So it's all good.

telnnyx suite

Kommentarer: so far so good. no complaints yet. overall experience has been good.

Fördelar:

affordabilty, functions, support, to find all 3 within one suite is not common.

Nackdelar:

so far everything is good. will know more as i use i more

Good at everything that could be related of Virtual number

Fördelar:

It worth more than 5 stars If i can give them 100 stars i would They helped me lot they really took my work to another level With a very helpful team The audio is more then great Very very professional site Great SIP service

Nackdelar:

I can't pay with PayPal anymore .. i think it starts to be common problem

Great Company

Fördelar:

Nothing to say on prices and quality of the services .. very good.

Nackdelar:

Nothing yet but if i find one i'm sure they will fix it right away.

Great services

Fördelar:

Great services.. I hope they can stay on this quality always

Nackdelar:

Api is a bet hard to use and there some stuff is hard to understand

Telnyx suite for SMS service

Fördelar:

Telnyx suite have number of things.one of the most important part I feel just a few minutes for phone number.The customer support is also very friendly and they reply fast for our query.

Nackdelar:

Honestly nothing to tell .I don't have any issues with telnyx.