Jackrabbit Gymnastics Recensioner

Easy to learn and adapt

Kommentarer: We use it for open class registration, online parents portal, event recording and registration, nand sales in the proshop. It's all good.

Fördelar:

Customer Service is always available and when we run into a problem it's easily resolved.

Nackdelar:

There are so many bells and whistles. Honestly, we don't use it to it's full capacity but, even so it's far and away better than the others in the market.

Jackrabbit Review

Kommentarer: I have been using Jackrabbit for over 10 yrs now, and would pick it over any other option!

Fördelar:

It's user friendly, and you're able to do it for multi different reasons.

Nackdelar:

Still working out the kins with the setup of individual lessons.

What a lovely team!

Kommentarer: Overall, I've enjoyed my interactions with the Jackrabbit Team; however, their advancements are not always what we need, or they are released too late and already antiquated.

Fördelar:

The Jackrabbit team is one of the friendliest teams out there.

Nackdelar:

Their advancements are slow and usually behind the times.

Love Jackrabbit

Kommentarer: I have had a very good overall experience with our Jackrabbit software

Fördelar:

Very friendly and helpful Customer Service. The product is pretty user friendly.

Nackdelar:

The cons I have had have been fixed at some point.

Not the most user friendly but has lots of pros once you figure it out!

Kommentarer: It takes some time clicking around to figure out the program but overall it does everything you need it to do.

Fördelar:

There are tons of reports, and tracking everything you do on each account is easy.

Nackdelar:

There are 101 ways to do the same thing. I think the transaction tab can be tricky. I wish you could edit kids' enrollment dates, etc., without having to drop them and start over. I also would like notes from deleted waitlists to be saved instead of having to go in and make a separate note.

Review of jackrabbit

Kommentarer: Overall experience is good, I wish there were more features around birthday parties, privates lessons, adding mass charges by adding rules- automatically add sibling discounts or multi class discounts.

Fördelar:

Ease of use. Jackrabbit makes an effort to make regular upgrades.

Nackdelar:

Parent view of charges, functionality on adding charges (review statement below)

Good class system - has areas for improvement

Fördelar:

Solid features, ease of use, good customer support.

Nackdelar:

Needed changes to the system are sometimes hard to come by. I don't always feel like the updates are for things that should have had a priority on being updated.

Jackrabbit is Awesome!

Kommentarer: My overall experience has been great. I especially like how they have webinars on how to use different parts of Jackrabbit such as running tuition, using the event calendar, recitals, etc. They also take peoples feedback/ideas and are constantly updating and making the program better.

Fördelar:

Jackrabbit is very easy to use and navigate. I also like the support and help center. They also have web/YouTube modules on how to use it. Its great starting part when we have new employees come in.

Nackdelar:

Sometimes it does glitch and goes down but the Jackrabbit Facebook page lets everyone know.

A very useful CRM tool with some limited reporting capabilities

Kommentarer: Jackrabbit has been a very useful tool. I find a lot of it's functionality may not be intuitive; however, with some exploring of features and review of posted webinars it's not too difficult to learn.

Fördelar:

Jackrabbit is a fantastic platform for CRM. It's easy to locate accounts through partial search criteria.

Nackdelar:

Report functionality is very limited. I often find myself exporting 2 (sometimes 3 or more) reports and using excel to cross reference and generate useful data. Some examples include reenrollment rates, drop rates, staff enrollments, class inventory by categories, specific attendance reporting for no show absences over a specific threshold with a custom date range.

JackRabbit Review

Kommentarer: My overall experience has been great. It is easy to use and navigate. They are always updating the system to make it even better. The only updates I do not like are the new dashboard and the new calendar. Other than that, I love it.

Fördelar:

Easy to learn and use! Plus, customer service/help team is very quick and helpful. I’ve never run into an issue that I wasn’t able to have fixed within an hour.

Nackdelar:

The new dashboard and the new class calendar. I really like the original and always find myself navigating back to it as things are easier to find and navigate.

Made everything so easy! Until they changed the waitlist

Kommentarer: Love it and am glad we found it for our business.

Fördelar:

Automatic billing makes managing hundreds of families a dream.

Nackdelar:

The new waitlist update is terrible. I do not enjoy the way it looks and it is much less user friendly. We use the notes section daily and now it is much more difficult to view our notes at a glance. I have talked to other Jackrabbit users who feel like this change is a huge negative. If the waitlist could go back to the old look with the added ability to change the order of the wait listers that would be absolutely ideal. Also, it would be great to see our income based on when the classes happen on the dashboard at a glance as opposed to when we collected it. It's more important to me to see how much our summer classes are making at a glance vs. how much we make during any given month. Lastly, we had an issue with the app and the earliest appointment with a Jackrabbit rep was two weeks out. If we are launching a new class we cannot wait two weeks to solve a problem.

Jackrabbit works very well for us.

Kommentarer: It has been a pleasure tom work with Jackrabbit. I have received ongoing support and always got my issues resolved quickly. I love this program.

Fördelar:

I like how easy it is to log into the software and access information.

Nackdelar:

Not sure. Maybe the calendar could be applied to classes separately.

Good for starting businesses but not likely to be your last stop

Kommentarer: - Great for the basics
- Costumer service supports the direct offerings of JR

Fördelar:

- attendance - skills tracking - great customer service

Nackdelar:

- Not able to schedule privates - Does not support referenced 3rd party vendors that they recommend for features they do not offer - Additional cost for everything except the basics - customer service cannot support third party concerns

Great product

Kommentarer: With I have been with Jack rabbit since it’s inception, and I have no complaints.

Fördelar:

Ease of set up. Outstanding support. The [sensitive content hidden] reached out and talk to me about the product personally and it really set well with me.

Nackdelar:

It used to be the constant changes, but I understand.

Jackrabbit- takes a lot off our plate!

Kommentarer: Amazing customer service, feels simple to use once you understand it. Quick processing. Customer friendly for our clients!

Fördelar:

It can do so much all in one place! ease of use for staff & our admin team.

Nackdelar:

Sometimes feels like simple features take a long time to be added despite a high volume of requests.

Everything you need

Kommentarer: I love the features and the immediate response and support that we get when there is a concern. I love the frequent updates, which shows how dedicated Jackrabbit is to their customer service.

Fördelar:

Jackrabbit allows us to keep all the information with in a push of a button. The ability to make spread sheets to manage budgets, billing and enrollments. Everything in one tool

Nackdelar:

Hard to make or have trouble making group or grouping for email purposes, can only do it with a class or family.

Jackrabbit

Kommentarer: Mostly positive. Any time I hear about an update I worry, because they roll them out too quickly and there have been many issues with updates not making our businesss easier- but rather harder.

Fördelar:

Its pretty good with many features & myself and my staff are comfortable using it. The customer service is great.

Nackdelar:

There have been many significant rollouts/updates over the last few years that come too fast/too many close together, and that have been released before glitches were found. There have been times when these "updates" have cost my buisness money. I also do not like that they ask for ideas or feedback, but do not incorporate them. The attendance feature has needed an update for years!

Jackrabbit Review

Fördelar:

I like how easy it is to schedule/set up new classes, and I like how easy it is to manage both employees and customers.

Nackdelar:

The fact that you can only automatically apply credit card fees if you use JackRabbit Pay.

THE BEST~ The most features and great customer service!

Kommentarer: Wonderful customer service and always innovative.

Fördelar:

Jackrabbit has SO MANY features - and amazing customer service. I probably don't use all of the features they offer but very exceptional product. Been using them for over 10 years!

Nackdelar:

Not the least expensive but you get what you pay for!

MGC Kids jackrabbit user review

Kommentarer: We love the people who work for jackrabbit. Jackrabbit works really well overall for our business.

Fördelar:

We love all of the user-friendly features in jackrabbit. It makes it easy for us to help our customers and for them to take control of their own accounts in many ways.

Nackdelar:

We are really struggling with the current options to integrate texting. Twilio has been a nightmare to work with although the jackrabbit team has been wonderful in assisting us through the process.

Office staff

Kommentarer: Overall it is a great experience. The program is easy to access once you get the hang of it.

Fördelar:

How easily accessible it is. I like that you have multiple ways to search for a client. Not just by their name but their number and students name as well.

Nackdelar:

That you have a limit of clients when you get charged more money and you have to archive them so you do not get charged.

Jackrabbit has made our business run so smoothly!

Fördelar:

I love that the jackrabbit program does everything for you. Setup is a little tedious but so worth it. Once everything is set up, the program basically runs everything for us!

Nackdelar:

The setup is a little tedious. There are a few features that don’t exist so you have to find a work around to tailor it to your specific needs.

Great Management System

Fördelar:

Overall Jackrabbit seems to be a good class management system. Customers can be billed and charged easily, attendance can be taken and employee hours can be track with a few clicks of a button.

Nackdelar:

I have to admit I do not have a lot of experience using different systems to compare Jackrabbit to. Some of the categories in the system are unnecessary for what I use the system for, and some tabs do not lead me to what I think they should.

JackRabbit Review

Fördelar:

The ease of it! It's very easy to find what you're looking for and the customer service is great

Nackdelar:

We utilize check-ins for our customers for classes but unfortunately, we don't have that option for events

Gymnastics Unlimited Jackrabbit Review

Fördelar:

JR helps with almost all of our customer management from enrollment, absence and makeup management, customer communication and of course almost all of our tuition collection.

Nackdelar:

Occasionally we look for a feature within the software that we wish existed to help sync how JR relates to both the running of our gym and how we operate with customers. When this isn't something that exists we need to adapt how we want to do things.