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Sunwave Recensioner

4,5 (19)

Om Sunwave

Lösning för missbruksbehandling som inkluderar CRM, EMR, RCM-fakturering och HR. Det möjliggör hantering av alla verksamheter på en plattform.

Lär dig mer om Sunwave

Fördelar:

User friendly, EMR, CRM, I love how everything is in one system for our team.

Nackdelar:

The inability to do a general search for a name (like in Salesforce).

Betyg för Sunwave

Medelpoäng

Enkel användning
4,6
Kundservice
4,9
Funktioner
4,3
Valuta för pengarna
4,9

Sannolikhet att rekommendera

8,7/ 10

Sunwave har ett totalt betyg på 4,5 av 5 stjärnor baserat på 19 användarrecensioner på Capterra.

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Filtrera recensioner (19)

Kyara
Outpatient Clinician i USA
Psykisk vård, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Sunwave Systems are the Standard of Mental Health Care

5,0 för 8 månader sedan

Kommentarer: A migration of any size is a beast to tame and manage! The Sunwave team was there with us every step of the way...and you know you've struck gold when you ask repeat questions and you're met with patience and guidance.

Fördelar:

Reports are so dynamic! Repeat admission function to track journey ASAM criteria additions Software that meets all state standards AS WELL AS monitoring the humanistic side of mental health care such as alumni relations

Nackdelar:

There is no specific function that is a con or unlikeable, because whenever we reached a wall or dysfunctional section, we reached out to the team and they helped us work through it.

KAREN
Executive Director i USA
Sjukhus och hälsovård, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

My Opinion

5,0 för 4 år sedan

Kommentarer: I can do away with filing of paper records and poor tracking and following protocols. Sunwave makes this so much easier to do.

Fördelar:

Telehealth allows the agency to be proactive as we are currently dealing with the COVID-19 pandemic and all sense of normalcy is gone. This is the answer to telecommuting.

Nackdelar:

The product is so customizable - I am deeply impressed.

Sabrina
Physician i USA
Medicinsk praktik, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great system for Substance Abuse

3,0 för 4 år sedan

Fördelar:

Great dashboards and ease of use and good navigation

Nackdelar:

Has too many clicks but gets the job done

Tiah
Accounts Payable and General Ledger Associate i USA
Sjukhus och hälsovård, 201‒500 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Would definitely recommend!

4,0 för 4 månader sedan

Kommentarer: My overall experience using Sunwave was a positive one. Staff support was great throughout the process. They were very attentive and always seemed willing to help.

Fördelar:

It's very easy to use. Navigating the platform was simple without much hassle. Very comprehensive

Nackdelar:

Although it was easy to navigate, there seemed to be a few times where there were too many options to click through.

Samuel
Program Director i USA
Hälsa, välbefinnande och fitness, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Sunwave Review

5,0 för 4 år sedan

Kommentarer: Overall impressed with the team and product.

Fördelar:

Easy implementation. All the features needed to address our needs.

Nackdelar:

Unfamiliarity of a tabular software that holds data in that fashion.

Nina
Family Law Administrator i Australien
Finansiella tjänster, 10 000+ anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

SUNWAVERS recover

4,0 för 4 månader sedan

Kommentarer: Took a little while but progress was there in having help support

Fördelar:

Helpful tool for helping those with substance abuse recovery

Nackdelar:

Can take a while to seek ongoing continuous treatments when helping others

Cody
COO i USA
Psykisk vård, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa
Källa: SoftwareAdvice

Övervägda alternativ:

Love it, Love it, Love it

5,0 för 2 år sedan

Kommentarer: Sunwave has been great for us. the system is very user friendly, the support staff has been amazing. Any issues that we've ran into have addressed almost immediately.

Fördelar:

The features along with the customizations.

Nackdelar:

Some of the trainings were a little short but they were recorded which allowed us to go back and review.

Tabitha
Chief Clinical Officer i USA
Psykisk vård, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

You can't beat Sunwaves staff!

4,0 för 4 år sedan

Fördelar:

The biggest thing that I appreciate about Sunwave is their customer service. At initial set up, [SENSITIVE CONTENT HIDDEN] was always available via phone, email or even in person, and she thoroughly explained everyting to me. After sometime, [SENSITIVE CONTENT HIDDEN] became our Product Consultant and she is just as responsive. When we opened another facility, she came to visit and make sure we had everything needed to implement Sunwave into our additional facility. They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.

Nackdelar:

In previously used alternative software products, I was able to create & edit forms. Although, I don't necessarily like spending time developing & editing forms/software, it was nice to be able to make changes right away instead of submitting a ticket and waiting for the changes to be made.

Heidi
Director of Billing i USA
Sjukhus och hälsovård, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

I highly recommend this Software

5,0 för 4 år sedan

Kommentarer: Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring. They have made multiple improvements over the past few years as well which have been beneficial for our every day use.

Fördelar:

This software is very user friendly. All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well. Billing in general is less time consuming.

Nackdelar:

Just the initial change, learning a new system. That is never fun.

Vicki
Therapist i USA
Psykisk vård, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Great software

5,0 för 3 år sedan

Kommentarer: I am super happy with it.

Fördelar:

I like it has a super convenient program. It allows a new user to be easily comfortable using the software. Compared to many other softwares it is much more user friendly. I also like that it saves everything so even if I step away from the pic I don’t have to worry about losing my info.

Nackdelar:

I don’t really have any cons when it comes to this software.

Lauren
Director of Quality Assurance i USA
Sjukhus och hälsovård, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Great program

4,0 för 4 år sedan

Kommentarer: I have had a really great experience, our rep [SENSITIVE CONTENT HIDDEN] has been actually amazing. She is wonderful to work with, always helpful and always friendly!

Fördelar:

I really like the reporting capabilities and the ability to move forms and clients through programs and different admissions

Nackdelar:

While I love the reporting I wish some of it could be a little more customized

Christopher
Director of Admissions i USA
Sjukhus och hälsovård, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

SUNWAVE IS THE BEST!

5,0 för 4 år sedan

Fördelar:

Sunwave is very user friendly, Everything you need in one system! I like everything about this software from the billing, reports that can be customized and the customer service!

Nackdelar:

I don't have any negative to say about sunwave.

Carly
Owner i USA
Psykisk vård, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Silver Linings review

5,0 för 4 år sedan

Kommentarer: Sunwave is user friendly and Our Rep [SENSITIVE CONTENT HIDDEN] is always available to help when needed.

Fördelar:

User friendly, EMR, CRM, I love how everything is in one system for our team

Nackdelar:

I didn’t like how our alumni portal was only paper attachments at first untill we upgraded to the alumni portal which has been great

Clint
Director of Admissions i USA
Psykisk vård, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Excellent Customer Service

4,0 för 4 år sedan

Fördelar:

The ability to run reports -- despite the fact that I've encountered my fair share of user errors in that dept ;)

Nackdelar:

The inability to do a general search for a name (like in Salesforce). Having to bounce around between opportunities and accounts to search names there seems like an extra step that could be eliminated.

Grant
IT/Facilities Manager i USA
Hälsa, välbefinnande och fitness, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Good EMR with a lot of potential

4,0 för 4 år sedan

Fördelar:

This platform is easy to use and to train others on. it is also easy to setup. The SunWave Admin support staff is very knowledgeable anf is always eager to help.

Nackdelar:

The platform is not as feature rich as a lot of other platforms. Sometimes developing new features takes a good amount of time.

Tanya
Counselor/Hypnotherapist i USA
Psykisk vård, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Sunwave

5,0 för 4 år sedan

Kommentarer: Great service. Francese is always available to help, very knowledgeable, clear and patient.

Fördelar:

Good program to write reports , easy to use.

Nackdelar:

All aspects of the program are easy to use

Michael
Case Manager i USA
Psykisk vård, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

VRC- Sunwave Review

4,0 för 4 år sedan

Kommentarer: [SENSITIVE CONTENT HIDDEN] was incredible working with us. She was prompt in addressing our concerns and gave of several opportunities to collectively collaborate.

Fördelar:

I enjoy the customizations and accessibility. Once you got a hang of the platform, it has a pretty good flow to it.

Nackdelar:

Our company has many employees who are not tech savvy. With this said, the platform can be a lot to look at the first few times to get the hang of it.

Laura
Therapist i USA
Psykisk vård, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Review

5,0 för 4 år sedan

Kommentarer: good

Fördelar:

The software is easy to use and very simple to learn

Nackdelar:

Some concerns with ADA compliance for vision-impaired users

jason
Project Manager i USA
Hälsa, välbefinnande och fitness, 201‒500 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great Platform

4,0 för 7 år sedan

Kommentarer: Great group of folks

Fördelar:

I like that we were able to automate a lot of our processes and eliminate a lot of human error

Nackdelar:

implementing was challenging, but change is always hard in the beginning