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Om Open Loyalty

Open Loyalty är ett lojalitetsprogram för utveckling av dedikerade lojalitetsapplikationer, förberedda för storskaliga projekt och bestyrkt av samarbetspartner.

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Fördelar:

We are also pleased with the fast and responsive customer service.

Nackdelar:

It is a little limited in terms of reporting functionality via the admin console or API.

Betyg för Open Loyalty

Medelpoäng

Enkel användning
4,5
Kundservice
4,7
Funktioner
4,5
Valuta för pengarna
4,7

Sannolikhet att rekommendera

9,1/ 10

Open Loyalty har ett totalt betyg på 4,8 av 5 stjärnor baserat på 15 användarrecensioner på Capterra.

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Filtrera recensioner (15)

Mark
Mark
Business Analyst i Sydafrika
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Open Loyalty rewards

4,0 för 3 år sedan

Kommentarer: The software has been easy to use and understand. The API documentation is kept up to date and is easy to consume. The team at Open Loyalty are great, they consistently provide good service and are willing to help if required.

Fördelar:

The software was easy to install and use. There are a few key configurations needed but nothing a mid-senior developer cannot manage. The ability of the software to easily create reward campaigns, load bulk vouchers and issue out is quick and painless. Open Loyalty is free to use which is great for testing out the platform and helping to define how your business way want to use it.

Nackdelar:

It is a little limited in terms of reporting functionality via the admin console or API.

Anna
Product Manager i Tyskland
Finansiella tjänster, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

OpenLoyalty allowed us a quick market entry

4,0 för 2 år sedan

Fördelar:

- The frontend is super easy to handle and settings allow realizing most our requirements out of the box. - Quick and helpful customer support in case of any problems

Nackdelar:

- From a product manager perspective it would be great to customize reports according to my needs. - Requesting new functionalities takes a time until prioritization on OpenLoyalty side. - Overall great documentation but versioning could be a bit better in terms of what has changed exactly.

Darío
CTO i Mexiko
Datormjukvara, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

The best solution for loyalty program implementations

5,0 för 5 år sedan

Kommentarer: The application is very responsive at all times and has been designed for scalability, which we've never have had the need to do since the default configuration is more than enough for our customers' user base. We've implemented this solution with several clients and it's been a really quick and easy solution that has kept our customers happy.

Fördelar:

This is an ideal solution for companies that seek to complement their current e-business / CRM / ERP with a loyalty program without breaking nor the bank nor their current functionality. Every possible scenario has been thought out: campaigns with a set range of dates, rewards that depend on the client's loyalty level, segmentation of clients based on their number of points, rewards exchanged, number of transactions, etc. It's really easy to integrate with existing front-end solutions and has an admin panel that helps defining and dynamically changing levels, client segments, points-reward conversion rates, and also look at each client's transaction history, solve attribution problems, etc, effectively treating the loyalty program as an external module of their main software.

Nackdelar:

There have been two main misunderstandings about Open Loyalty so far: that it's free (because of the "Open" part) and that it's an out-of-the-box solution. The development version is indeed free and serves the purpose of allowing the construction of a quick proof of concept of the implementation, when the online demo is not enough for an evaluation of the product. The idea that this product would be a solution that could be configured and just published to the world is a little off. This product serves all purposes and can be easily integrated (through JSON requests) with any existing front-end that can be extended, be it the front-end for the acquisition of points or the one for exchanging them.

Anupam
Engineering Manager i Indien
Finansiella tjänster, 501‒1 000 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Open Loyalty Review

5,0 för 2 år sedan

Fördelar:

The best part of the platform is ease of use and great documentation

Nackdelar:

There are no api's for bulk update of members

Joris
Head of Marketing i Indonesien
Informationsteknologi och tjänster, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Robust system with lots of features out of the box

4,0 för 3 år sedan

Fördelar:

We liked that it's customizable, scalable and we get full access to the source code. On the campaign configuration side, we appreciate the different types of programs we can create that can improve user engagement and keep them happy. We are also pleased with the fast and responsive customer service.

Nackdelar:

We experienced some issues during the initial setup as our tech team was not familiar with all of the tech stacks used, some of our requirements are not supported, and our tech team experiences some challenges in customizing it. Other problems are attributed to the language barrier and different time zones.

Cristóbal
Shareholder i Spanien
Informationsteknologi och tjänster, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Rapid deployment and flexibility of integration

5,0 för 3 år sedan

Kommentarer: It was a successful project with great support from the supplier. In a very short time, our client was able to launch a loyalty program with personalized strategies and a portal for their clients.

Fördelar:

The best thing was, that we had the opportunity to give our clients a solution in a very fast way and adapted to their needs, integrating it with their POS systems in an agile way using the API's

Nackdelar:

In some moments it was difficult to interact with the database since everything has to be done via API's and in some moments it can complicate the resolution of an incident.

Tai
CTO i Vietnam
Informationsteknologi och tjänster, 201‒500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Highly recommended loyalty solution

5,0 för 2 år sedan

Fördelar:

The full capacity of loyalty features and flexibility on both on-prem and cloud.

Nackdelar:

Need a better user-friendly BackOffice and Reporting capability.

Faustina
Product Owner i Polen
Informationsteknologi och tjänster, 201‒500 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Very professional project/product planning and support

5,0 för 2 år sedan

Kommentarer: OpenLoyalty is a very professional company and has helped us a lot with the implementation of the whole Loyalty experience we are implementing.
The devs team finds for every problem a good and pragmatic solution and customizes their product based on our needs with good quality and releases on a regular basis.
We get in a very quick time very good support from OpenLoyalty to any of our questions

Fördelar:

The software is very customizable and covers a lot of use cases. Customization and also support works very good

Nackdelar:

I have no cons to report. We have a very good experience with OpenLoyalty

Dejan
QA i Serbien
Datormjukvara, 10 000+ anställda
Har använt programvaran för: 1 + år
Recensentens källa

One year user

5,0 för 3 år sedan

Kommentarer: Super!

Fördelar:

Easy to use, simple. Vendor responded to our feature request. Good communication.

Nackdelar:

Proper API Versioning is must for this software.

Burak
Burak
AP Analyst i Storbritannien
Verifierad LinkedIn-användare
Telekommunikation, 501‒1 000 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Nice for engaging Customers

5,0 för 4 år sedan

Kommentarer: Has a fast and reliable and knowledgeable customer service.

Fördelar:

Has a feature of setting rules and acting with the behaviors so not open for mistakes. Campaigns and promotions can be created and has a very friendly user interface that can be adapted easily.

Nackdelar:

Only web based at the moment and needs an app for mobiles.

Eric
Program Manager i Vietnam
Datormjukvara, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Morden / Safe / Customizable Loyalty system

5,0 för 6 år sedan

Fördelar:

Open source Easy to use Great community New features are updated frequently Cost effective

Nackdelar:

Your tech team need to have a big experience with PHP and Docker

Daniel
Product Owner i USA
Sport, 201‒500 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Great Way to Connect

5,0 för 2 år sedan

Kommentarer: Our users have loved the loyalty program so far and finding new ways to earn points.

Fördelar:

Our Loyalty Program is a huge part of how we connect with our users and it would not be possible without Open Loyalty. I like how you have the option to create a variety of earning rules which allows us to engage with users in many ways.

Nackdelar:

Having a closer integration with our marketing app would make messaging our users much easier and likely give us more creative options.

Pranesh
Director i Indien
Marknadsföring och reklam, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Open Loyalty is Great!

5,0 för 5 år sedan

Fördelar:

Easy to scale and customise. Very good support Easy to integrate the technology

Nackdelar:

Could have a larger range of generic features

Pedro Pablo
Software developer i Polen
Konsumtionsvaror, 51‒200 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Open Loyalty Review

5,0 för 2 år sedan

Fördelar:

Easy of use, quick changes for customization, flexibility

Nackdelar:

API docs could be organized better, as it is a bit confusing sometimes to find a specific endpoint

Nicole
Product Manager i USA
Sport, 51‒200 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Product Manager Review

5,0 för 2 år sedan

Fördelar:

I like the usability of the software. It's pretty easy to learn how to use and navigate around the softwar.

Nackdelar:

The lack of ability to generate custom reports