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Egencia Recensioner

3,8 (53)

Om Egencia

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Fördelar:

Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors.

Nackdelar:

That meant layovers/connecting flights were often cheapest and there was no way to override and book a flight costing higher over the minimum priced flight.

Betyg för Egencia

Medelpoäng

Enkel användning
4,0
Kundservice
3,7
Funktioner
3,9
Valuta för pengarna
3,6

Sannolikhet att rekommendera

6,8/ 10

Egencia har ett totalt betyg på 3,8 av 5 stjärnor baserat på 53 användarrecensioner på Capterra.

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Filtrera recensioner (53)

Jahangir
Jahangir
Administrative Support Executive i Bangladesh
Verifierad LinkedIn-användare
Datormjukvara, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Most convenient apps to maintain corporate travel solution

5,0 för 6 år sedan

Kommentarer: There are a number of travel management apps/tools available in the market but this is the best as per my 3 years of experience using this platform.
This is the sister concern of Expedia which are the largest travel management website. As a result, you will find all most all the continent flights, hotels, and car rental services through their platform. Most important you can sync other corporate accounts with them like National Car, AVIS etc so that your employees can book through a single platform which is really amazing. Also, website design and tools are very easy to use and pretty simple to track your emplyees booking details withour asking their login info if you have admin account like I had.

Fördelar:

1. Control your travel management with a single platform 2. You can create approval level, hold your booking and book even for 24hrs without any charges 3. Flight, hotel and car rental management for your company without multiple accounts 4. create your itinerary one by one or a single itinerary 5. Get all the report or one by one the way you want 6. A single payment options or you can customise your payemnt method if you want.

Nackdelar:

1. If your corporate card is out to limit, they will hold your booking and no exemption 2. Sometimes some flights are not showing in this platform 3. Hotel prices are showing little higher than regular price sometimes 4. Extra charges if you take assistance from customer service agent. that's wired 5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements. 6. During rush our, its very dificult to reach their customer service agent.

Svar för Egencia

för 6 år sedan

Hi Jahangir. Thank you so much for your review, we are so happy to read your recommendation.

Miranda
Miranda
Account Executive i USA
Verifierad LinkedIn-användare
Marknadsföring och reklam, 1 001‒5 000 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Invaluable Now That We Travel Again

5,0 för 2 år sedan

Fördelar:

Egencia has a plethora of features for our team regarding business travel, but my personal favorite are the savings we have access to when booking. Flights have not been the cheapest this year, but with Egencia, we're able to book group business travel efficiently with great deals.

Nackdelar:

Oddly, our team has experienced some bugs with the app, which one would think would be seamless, as the app is used the most while traveling.

Nicole
Sr. Manager i USA
Jordbruk, 5 001‒10 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Great for everyday travellers

3,0 förra månaden Nytt

Kommentarer: Overall as a frequent traveller myself, I liked it. However, for executive travel, I do not like it.

Fördelar:

Easy to learn and use and great for the masses.

Nackdelar:

Not catered to high volume or executive travel.

Maddison
Maddison
Client Support Engineer i USA
Verifierad LinkedIn-användare
Juridiska tjänster, 201‒500 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Great features; confusing interface

4,0 för 5 år sedan

Kommentarer: Overall I really enjoy using Egencia and once I read the help sections and ask questions with customer support it's great. Just needs to be more intuitive.

Fördelar:

That all of my trip details were in one place and my rewards systems could be used.

Nackdelar:

It was not intuitive booking hotels within your company's policies. I booked the wrong room type multiple times and it was very frustrating.

Verifierad recensent
Verifierad LinkedIn-användare
Fastighet, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Okay travel management

3,0 i fjol

Fördelar:

The portal is easy to use, reporting is straightforward and it has good uptake among our users

Nackdelar:

We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes

Maral
Manager i USA
Bil, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Extremely poor customer service and added value

1,0 för 8 månader sedan

Fördelar:

Able to see overview of full trip and in the app

Nackdelar:

Customer service, competency of people , waiting times

Scott
Scott
EVP of Sales i USA
Verifierad LinkedIn-användare
Bil, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Limited Functionality

3,0 för 6 år sedan

Kommentarer: Mediocre; it need better app functionality to compete in today's environment.

Fördelar:

the desktop site has intuitive abilities & links receipts for you; it works just fine.

Nackdelar:

In today's day & age, you need an app that is easy to use, fast & has all of the functions the desktop site has. This does not.

Svar för Egencia

för 6 år sedan

Thank you for taking the time to share this feedback, Scott. We value the opinions of our customers, and invite you to also share specific details about additional mobile features you'd like to see on the "Feedback" tab when you are logged into your Egencia home page.

Tiffany
Tiffany
Cultural Marketing Manager i Frankrike
Verifierad LinkedIn-användare
Finansiella tjänster, 201‒500 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Terrible experience with egencia

1,0 för 3 år sedan

Kommentarer: Very bad customer support. Group reservation requested two months ago and never happened. No hotel verification done when it was asked.

Fördelar:

ease of use of the searching page + negotiated prices with hotel

Nackdelar:

not enough indications on the payment + missing a page for group reservation

G. Keenan
G. Keenan
Product Education Lead i USA
Verifierad LinkedIn-användare
Internet, 201‒500 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Frustrating performance, clunky experience

2,0 för 7 år sedan

Fördelar:

Hotels, Cars, Air all in one place. Easy to identify what falls in or out of my company's travel policies as I am booking. All online. Don't need to call and talk to anyone.

Nackdelar:

The only consistent thing about Egencia is how slow it is. It constantly crashes or tells me it's run into an error. Searches can take forever to complete, with no guarantee that it'll succeed. One time it took me literally over two hours to just book a hotel for a last minute work trip. It's a disaster.

Svar för Egencia

för 7 år sedan

Thank you for your review. Your Account Manager will reach out and see if we can help make improvements to your online booking process.

Lauren
Lauren
Project Coordinator i USA
Verifierad LinkedIn-användare
Bil, 1 001‒5 000 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Review

3,0 för 5 år sedan

Fördelar:

Ease of use and friendliness and helpfulness of staff

Nackdelar:

Too many scheduling conflicts or booking conflicts

Paul
Analyst i USA
Fastighet, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

Generally Strong Travel Booking + Support Platform

4,0 för 2 år sedan

Fördelar:

Egencia generally is easy to use, helps me parse through lots of travel options quickly, and has solid support (note exception below)

Nackdelar:

I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights.

Verifierad recensent
Verifierad LinkedIn-användare
Arkitektur och planering, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Very user friendly tool with great reporting

5,0 för 7 år sedan

Fördelar:

The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options. As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency. Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors. We have been very pleased with the Egencia platform and the professional account reps and travel agents.

Nackdelar:

When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences.

Svar för Egencia

för 7 år sedan

Thank you so much for your positive review and constructive feedback! Brgds Nina

Verifierad recensent
Verifierad LinkedIn-användare
Finansiella tjänster, 5 001‒10 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Egencia Is Like Having A Full Time Dedicated Travel Support Staff

5,0 för 6 år sedan

Kommentarer: Overall, Extremely happy with Egencia, It takes a significant amount of leg work out of travel process.

Fördelar:

Egencia is a fantastic service. The tool itself really separates itself from other services in two ways. First, the tool is tightly interconnected with other tools/providers. The intergration with Outlook is seamless and the flow of information into reporting and expense tools makes that process very easy. Second, Egencia has world class customer service, in a situation where you need to have an issue resolved, their agents take ownership and quickly resolve the issues on your behalf.

Nackdelar:

The tool shines in the desktop environment but is somewhat limited through mobile. Improvements in that functionality would go along way.

Svar för Egencia

för 6 år sedan

We appreciate you taking the time to leave this review and are glad to hear it helps streamline your travel program!

Kliff
Workforce Solution Consultant i USA
Datormjukvara, 10 000+ anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Egencia makes travel EASY!

5,0 för 3 år sedan

Kommentarer: Easy to use. Took no time to figure out what I needed to do!

Fördelar:

I like how user friendly the software is. I don't get confused about where I'm going for each trip, since it's laid out so well.

Nackdelar:

The UI could use some updating. It looks a little old. Other than that, nothing!

Samuel
Director i USA
Kosmetika, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Egencia is fine, but Concur is better

3,0 för 3 år sedan

Kommentarer: Overall it is a fine software for booking travel, but much prefer Concur for tracking expense reports.

Fördelar:

Easy to see flights options when booking.

Nackdelar:

Difficult to track expenses and see what has already been submitted.

Holly
Director of Human Resources i USA
Har använt programvaran för: 1 + år
Recensentens källa

Saves so much time!

4,0 för 7 år sedan

Kommentarer: HUGE time saver when it comes to booking hotels or flights.

Fördelar:

The great thing about Egencia is it allows me to set up guidelines for groups of employees, allowing them to book their own travel. It saves me so much time personally, by not having to speak to the employees that are traveling out of state with all of the specifics regarding flights and hotels. Just going back and forth alone trying to book a flight--- is worth it. Especially if there are flight issues, it's nice that the employee can call Egencia directly and get things resolved.

Nackdelar:

The reporting has changed a bit within the past year. It would be much easier if I could see ALL flights that are booked instead of having to search for something specific like South West or other airlines that may not automatically come up. A transaction code might be easier so I could better track when charges are applied. (this comes into play with hotels)

Svar för Egencia

för 7 år sedan

Hi Holly. Thank you so much for your review and feedback.

Verifierad recensent
Verifierad LinkedIn-användare
Mediaproduktion, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

So fantastic

5,0 för 3 år sedan

Kommentarer: Overall it is great, I have never had a company that uses it before and honestly it is an absolute game changer.

Fördelar:

I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future.

Nackdelar:

I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult.

Verifierad recensent
Verifierad LinkedIn-användare
Datormjukvara, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Want To Miss a Meeting or Lose a Deal? Use Egencia - They Can Help You Miss Meetings and Lose Deals!

1,0 för 5 år sedan

Kommentarer: Horrible experience! Egencia is the worst business travel software on the market and they refuse to meet their customer's needs.

Fördelar:

*Egencia is very easy to use from a user interface perspective. *Egencia is available on desktop and mobile application.

Nackdelar:

*Egencia is the WORST business travel booking system on the market. *Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity.

Abby
Executive Assistant i USA
Försäkring, 1 001‒5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Horrible Product

2,0 för 6 år sedan

Kommentarer: horrible

Fördelar:

NOthing. It is cheap so therefore you get what you pay for.

Nackdelar:

This is one of the worst companies I have worked with, online and through customer service. There is constantly a glitch in their system and therefore the customer support team only respond with "its a glitch, try it again". Nothing is consistent. Sometimes​ flights book automatically, other times they don't and then someone needs to go back and book it but if you are not quick enough then that flight is gone. It is not streamlined​. The pages that you use to books cars, hotels, planes could be simplified and much quicker/easier.

Svar för Egencia

för 6 år sedan

Hi Abby, I am sorry to hear of your negative experience with Egencia. If you would please send your contact information used to book your trip(s) to [email protected], we would appreciate the opportunity to try to investigate.

kathleen
AE i USA
Har använt programvaran för: 1 + år
Recensentens källa

Don't subject your employees to this service

1,0 för 7 år sedan

Kommentarer: None!

Fördelar:

Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone.

Nackdelar:

Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options.

Svar för Egencia

för 7 år sedan

Hi Kathleen. We are sorry to hear about your negative experience, and would like to dig deeper into this feedback to make improvements for you. If you are open to discussing this further, please send us your contact information to [email protected].

Ross
Product Manager i USA
Datormjukvara, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Dependable tool to book travel, good support generally and in emergencies

5,0 för 4 år sedan

Kommentarer: Having traveled every week, I depended on Egencia for bookings. It has plenty of great filters to find the best options and can finalize bookings quite quickly.

Fördelar:

I can count on it to work and find good options. Got stuck in Minneapolis late at night where hotels were full, got great help from Egencia emergency support.

Nackdelar:

I would say it works as expected. No major cons for me.

Verifierad recensent
Verifierad LinkedIn-användare
Internet, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

egencia Honest Review

5,0 för 6 år sedan

Fördelar:

I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices!

Nackdelar:

very busy look interface. something a little more user friendly and simply would be great!

Svar för Egencia

för 6 år sedan

Thank you for this great review!

Whitney
AVP i USA
Högre utbildning, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Easy to learn and use

5,0 för 4 år sedan

Fördelar:

Egencia is a straightforward product that I found to be intuitive and simple to navigate.

Nackdelar:

It seems like some flight options that are available through the "open market" aren't accessible via Egencia, and I'm not sure why. otherwise, it's great.

Michael
Network Administrator II i USA
Telekommunikation, 10 000+ anställda
Har använt programvaran för: 1 + år
Recensentens källa

Business trips made easy

4,0 för 7 år sedan

Kommentarer: I am able to book my business trips and the app and program keeps track of everything for me worry free. I get email updates for any changes, and texts before an event.

Fördelar:

There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip.

Nackdelar:

There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this.

Svar för Egencia

för 7 år sedan

Hi Michael. Thank you for your feedback. We are happy to hear that you like Egencia's mobile app and are satisfied with our customer service.

Michael
Senior Account Executive i USA
Internet, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Best way to plan / expense business travel

5,0 för 5 år sedan

Kommentarer: Travel made easy - simple as that.

Fördelar:

Egencia is a breeze to use - even with traveling a few times a week, submitting expenses takes minutes. Very simple to fit into an already busy day.

Nackdelar:

None that I can think of right now. Very simple.