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Zoho Desk Recensioner

4,5 (2 192)

Om Zoho Desk

Zoho Desk är en effektiv programvara för problemspårning som säkerställer processautomatisering, felfri spårning och gör kundservice enklare

Lär dig mer om Zoho Desk

Fördelar:

The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets.

Nackdelar:

No alerts to end user when the ticket is passed from one agent to the next.

Betyg för Zoho Desk

Medelpoäng

Enkel användning
4,4
Kundservice
4,3
Funktioner
4,5
Valuta för pengarna
4,5

Sannolikhet att rekommendera

8,5/ 10

Zoho Desk har ett totalt betyg på 4,5 av 5 stjärnor baserat på 2 192 användarrecensioner på Capterra.

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Filtrera recensioner (2 192)

Emily
Emily
Human Resources Specialist i USA
Verifierad LinkedIn-användare
Sjukhus och hälsovård, 5 001‒10 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

For managing tickets and tasks, Zoho Desk provides all I need

4,0 för 2 år sedan

Kommentarer: Maintain the things we offer by attending to the routine upkeep tasks that clients email us about. Provide a formal record of the work completed, and check to see that our employees are following through.

Fördelar:

Setup and use are breezes. Whenever a new customer is added, a ticket is created and an email is sent to our staff. To stay on top of things at work, a dashboard is invaluable.

Nackdelar:

Zoho Desk can do the job, but it lacks the sophistication of other Service Desk software. The SaaS model requires you to take into account that the product's degree of customizability can be limiting at times.

Lisa
Recruiting and Employer Branding Specialist i Österrike
Finansiella tjänster, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Creates an organized and collaborative teams for easy ticket resolution

4,0 för 8 månader sedan

Kommentarer: Experience an automated support, self-service management and professional customization.

Fördelar:

Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure.

Nackdelar:

The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another.

Tiffany
Owner CEO i USA
Detaljhandel, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

4 Affordable Pricing Plans To Choose From

4,0 för 2 månader sedan

Kommentarer: I feel like Zoho Desk is ideal for small to medium sized businesses, like mine. It has been suitable for my business for automation and reporting. But if you're using this software i advise to upgrade to the advanced features. If you're seeking for software like this that is affordable, then this is a great choice for you're business. They provide 4 different pricing plans that are affordable.

Fördelar:

The pros of Zoho Desk are.... User friendly interface Omnichannel support Automation Reporting and analytics Integration Affordable Mobile apps

Nackdelar:

The cons of Zoho Desk are... Limited advanced features Steep learning curve Limited customization Dependance on Zoho Ecosystem

Alberto
Administrative Supervisor i Spanien
Bil, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Zoho Desk has been a game-changer for managing customer support requests efficiently.

3,0 i fjol

Fördelar:

The ticketing system is user-friendly and the automation features save tons of time.

Nackdelar:

Integration with other Zoho products could be smoother, and the reporting features could be more robust.

John
Finance Officer i USA
Ideell organisationsledning, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

What I Know about Zoho Desk

4,0 för 3 veckor sedan Nytt

Fördelar:

Zoho Desk makes it super easy to deliver customer experiences via real-time live chat and audio calls.

Nackdelar:

Zoho Desk is cloud-based and it is only premium, thus it has no free version.

Peter
Consultant i Danmark
Förnybara energikällor och miljö, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Offers multiple options to help customers get their issues resolved quickly

5,0 för 9 månader sedan

Kommentarer: Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them.

Fördelar:

In the period I have used Zoho Desk, I have experienced huge internal and external support systems improvement while reducing the cost. It is easy to manage many requests from multiple sources quickly and seamlessly increasing productivity. Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk. It is affordable and easy to use.

Nackdelar:

Zoho Desk gives maximum scalability and return on investment. I have nothing to complain about so far.

Liam
CMO i Storbritannien
Bil, 51‒200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Keep your customers happy

5,0 för 9 månader sedan

Kommentarer: Zoho Desk is very responsive and fast, is packed with useful features and easy to use for everybody.

Fördelar:

In my line of business the returning customers is very important and that why is important to keep them happy and respond to their issues as fast as we can. Zoho Desk integrates with ease with other Zoho Apps and make it a great deal, all the data about the customers can be acceded easily. The system is simple and intuitive and all my colleagues use it with ease, even the older non tech ones.

Nackdelar:

We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection).

Verifierad recensent
Verifierad LinkedIn-användare
Transport / lastbil / järnväg, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa
Källa: GetApp

Zoho Desk Best Customer Support

5,0 för 9 månader sedan

Kommentarer: Great support solution for tickets and addressing customer needs

Fördelar:

Easy features and smooth access to shortcut

Nackdelar:

Log in process is cumbersome and not intuitive

Houyamne
Houyamne
UI Designer i Kamerun
Verifierad LinkedIn-användare
Marknadsföring och reklam, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

our all-in-one client-success management tool

5,0 för 2 år sedan

Kommentarer: This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it.

Fördelar:

Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally

Nackdelar:

Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.

Peter N
Cyber Security Engineer i Kanada
Dator- och nätverkssäkerhet, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Elevate your customers experience with Zoho Desk, a ten over ten software.

5,0 för 2 veckor sedan Nytt

Kommentarer: Incredible experience like no other. My all-time partner.

Fördelar:

Make communication proactive with Zoho Desk. It has a very easy to use user interface, very easy to use. Ticket management and real time alerts and notification makes Zoho Desk our top priority. A game changer you ought to try.

Nackdelar:

Let's learn to focus on the positive side, Zoho Desk can never let anyone down.

Stefano
Marketing manager i Italien
Affärsmaterial och utrustning, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

A valid platform to group tickets from different sources

4,0 för 3 månader sedan

Kommentarer: My experience with Zoho Desk has shown that it’s a very flexible and reliable platform which can group tickets from different sources into the same place. Like any tool it comes with some room for improvement, especially in the mobile version. Sometimes slowdowns may occur if you have a lot of data in your reports.

Fördelar:

Easy and well-organized user interface, simple navigation. I can group tickets from email, social media and chat into the same platform.

Nackdelar:

The mobile app is useful but it's not as good and complete as the desktop version. When handling large data sets in reports, sometimes I noticed some lags.

Scott
President i Kanada
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Reliable Solution for Customer Support and Organizing

5,0 för 2 månader sedan

Kommentarer: Using Zoho Desk has been a largely positive experience. Using Zoho Desk has been a largely positive experience.

Fördelar:

The layout is intuitive easy to navigate, even for beginners. I could set up my help desk quickly, and training my team to use the platform. Everything is organized neatly, from tickets to customer profiles, making it simple to stay on top of tasks.

Nackdelar:

The basic and mid-tier plans have limited customization options compared to the higher-priced plans.

Andrew
Customer Service Manager i Kenya
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Excellent and awe-inspiring Help Desk Solution.

5,0 för 11 månader sedan

Kommentarer: I'm happy because Zoho Desk delivers great customer services.

Fördelar:

It enables seamless communication and engagement with our customers via live chat in multiple communication channels.Zoho Desk integrates better with many applications that I already use in our organization.It is possible for our web visitors to ask and receive responses quickly with Zoho Desk.It increases customer satisfaction.

Nackdelar:

I'm yet to encounter anything unpleasant with Zoho Desk as it streamlines customer service operations.

Laide
Chief Executive Officer i Australien
Ledningsrådgivare, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Intuitive ticketing system for a consulting company

5,0 för 5 månader sedan

Fördelar:

Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time.Additionally it is very easy to use and has a very user-friendly UI.

Nackdelar:

Some occasional system slowdowns can affect productivity.

Rachel
Rachel
Junior Project Manager i Tjeckien
Verifierad LinkedIn-användare
Miljötjänster, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

An easy-to-use tool with great built-in features for a good quality customer service

5,0 i fjol

Kommentarer: Compared to other customer support tools, it is cheaper. I use it every day and still discover new possibilities of use!

Fördelar:

Once you learn how to navigate in the settings, you can access so many advanced features - you can set your own rules for the entire ticketing system, create automatic replies and message templates, create surveys, etc.

Nackdelar:

It is easy and intuitive to learn to use it for the basic ticketing system, however, it takes some time if you want to dive into its more advanced features for the rules creation.

Verifierad recensent
Verifierad LinkedIn-användare
Hälsa, välbefinnande och fitness, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa
Källa: GetApp

Zoho Desk is pretty Good

5,0 för 12 månader sedan

Kommentarer: Very good to use and easy to maanage, reports have to be better structured.

Fördelar:

Easy to use and comfortable user interface.

Nackdelar:

Limited in free version and i needed to test its features.

Veeresh
Snr Manager i Indien
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa
Källa: SoftwareAdvice

Good Tool to use

4,0 för 3 månader sedan

Fördelar:

its easy to use and work allocation would be easy

Nackdelar:

Less support to explore and implement all the modules

Ashley
Receptionist i USA
Kläder och mode, 201‒500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Zoho + Communication = Happy Customers

5,0 i fjol

Kommentarer: With this software, our company is able to assist over thousands of customers on a daily basis with they equipment.

Fördelar:

The most important features for myself as the front face of the company, is having the ability to find a customers support ticket in the queue and being able to get a message to the correct technician that can assist the customer. Very efficient and helpful

Nackdelar:

One feature that I would like to see or maybe shown how to use is the ability to merge duplicate customers when they are in the system

Yanyu
Senior Data Scientist i USA
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Improve customer satisfaction and the efficiency of your services

5,0 i fjol

Kommentarer: The efficiency and competence with which this initiative has been launched is commensurate with the degree of support we had hoped to achieve. Our customers benefit immensely from its ease of use and practicality, notably in contact management, allowing us to answer their questions and handle their issues. If you want to invest in your infrastructure, use this program. The deployment of this system has been crucial in cutting down on costs connected with providing support to customers. Thanks to its handy features, you'll be able to respond to any concerns that arise from customers.

Fördelar:

The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys. Increased client satisfaction is a result of these additions. Zoho Desk is often recognized as the best option for efficiently meeting customers' requirements.

Nackdelar:

This one's UI could be more polished than other applications in your specialty.

Frida
Founder i Kenya
Professionell träning och coaching, 11‒50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Why Zoho Desk is a hack to skyrocket seamless and healthier business environment.

5,0 i fjol

Kommentarer: Hot deals. Zoho Desk gives exactly dazzling results. It has built the best for my clients.

Fördelar:

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

Nackdelar:

Always moving a step each day is my goal as a founder and I embrace Zoho Desk for smarter and progressively growing customers experience.

Alexander
Project Manager i USA
Juristbyrå, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Overall, a solid ticket management and blueprint system

4,0 för 12 månader sedan

Fördelar:

Admin system is solid, but not the easiest to learn. Great features once you get it

Nackdelar:

Difficult permissions management and it takes a long time to get off the ground with understanding how to customize

Beatriz
CUSTOMER SUPPORT SPECIALIST i USA
Verifierad LinkedIn-användare
Transport / lastbil / järnväg, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Zoho desk is a go!

4,0 för 2 år sedan

Fördelar:

Email management, this was the whole reason the company I work for got Zoho desk. We have been using just a normal email provider and it made it hard for us to maintain accountability if a colleague did not sign the email with their name. Zoho desk made it easy to make sure the workload was evenly assigned and provided us with the ability to maintain accountability when errors were made with customer responses. When new emails came in it would assign it to whoever was working emails for that time being, if the person who got assigned the emails wasn't able to respond with or know the answer to the question the customer was asking it would be easy for them to reassign the emails to somebody else that would be able to respond correctly. The integration of Zoho desk was easy it didn't take us long to get the hang of it.

Nackdelar:

The one thing I least like about the whole task was the ability to merge tickets. We weren't able to really merge them as quickly and easily as we thought we would be able to, even though this might have been due to our Administration disabling the ability for us to do so, it would be nice if that option was just kept open.

Enrico
Customer Service Manager i USA
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

My Experience With Zoho Desk

5,0 för 12 månader sedan

Fördelar:

I like the knowledge management features It comes with amazing help desk support features

Nackdelar:

Zoho Desk has been great and no issues yet.

Himanshu
Himanshu
Operations Manager i Indien
Verifierad LinkedIn-användare
Logistik & Supply Chain, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Best CRM for your business!!

5,0 i fjol

Kommentarer: A very reliable and trustworthy dashboard and with cloud support, we can access it from anywhere.

Fördelar:

Zoho Desk has an easy to use interface. It incorporates so many new functionalities on the dashboard.

Nackdelar:

Some of the icons difficult to understand. More work needs to be done on it.

Carine Sylvie
Carine Sylvie
Remote administrative assistant i Benin
Verifierad LinkedIn-användare
Kundservice, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

All in one customer support

5,0 i fjol

Kommentarer: Zoho makes it possible to set up and automate customer support. It also integrates multiple applications

Fördelar:

It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask.

Nackdelar:

I can't really think of anything negative to say about this platform. The functionalities are impressive.