--- description: Få detaljerad information om ManageEngine ServiceDesk Plus MSP, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus MSP: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [ITSM-verktyg](/directory/30676/itsm/software) > [ManageEngine ServiceDesk Plus MSP](/software/169180/servicedesk-plus-msp) # ManageEngine ServiceDesk Plus MSP Canonical: https://www.capterra.se/software/169180/servicedesk-plus-msp > ServiceDesk Plus MSP är en ITIL-redo hjälpdesk för funktionstjänstleverantörer med funktioner som bygger på bästa praxis inom ITSM. > > Verdict: Rated **4.0/5** by 5 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder ManageEngine ServiceDesk Plus MSP? ServiceDesk Plus MSP erbjuder en omfattande hjälpdesk till funktionstjänstleverantörer som är lätt att använda för små och medelstora företag och som har kraftfulla funktioner för att stärka verksamheterna. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.0/5** | 5 Recensioner | | Enkel användning | 4.0/5 | Based on overall reviews | | Kundtjänst | 4.0/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: ManageEngine - **Location**: The Octagon, USA - **Founded**: 1996 ## Commercial Context - **Startpris**: 1 445,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Windows (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska - **Available Countries**: Japan, USA ## Funktioner - Analyser - Anpassningsbar branding - CMDB - Fakturering - Fjärråtkomst / kontroll - Godkännande arbetsflöde - IT-kapitalförvaltning - Incidentshantering - Instrumentbräda - Konfigurationshantering - Kontrakt / Licenshantering - Kontroll och hantering remote - Kundtjänst - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Licenshantering - Patchhantering - Planeringsändring - Portföljhantering - Problemhantering - Problemhantering - Projektledning - Rapportering och analys - Rapportering och statistik - Schemaläggning - Självbetjäningsportal - Säkerhetskopiering och återställning - Tid och kostnadsspårning - Tillgångsspårning - Ändringshantering ## Integrations (7 total) - ManageEngine Analytics Plus - ManageEngine Endpoint Central MSP - ManageEngine OpManager - Microsoft Teams - Zoho Books - Zoho CRM - Zoho Invoice ## Support Options - 24/7 (Live-support) - Chatt ## Category - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) ## Relaterade kategorier - [ITSM-verktyg](https://www.capterra.se/directory/30676/itsm/software) - [Programvara för Managed Service Providers (MSP)](https://www.capterra.se/directory/30921/msp/software) - [PSA-system](https://www.capterra.se/directory/16/professional-services-automation/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) ## Alternativ 1. [Atera](https://www.capterra.se/software/144309/atera) — 4.5/5 (446 reviews) 2. [Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (764 reviews) 4. [Canfigure](https://www.capterra.se/software/184941/canfigure) — 4.7/5 (22 reviews) 5. [HaloITSM](https://www.capterra.se/software/200140/haloitsm) — 4.7/5 (44 reviews) ## Recensioner ### "Exceptional for Call centers" — 5.0/5 > **Gerson** | *14 februari 2018* | Recommendation rating: 10.0/10 > > **Fördelar**: One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console. > > **Nackdelar**: Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning. > > Multi client software is hard to find. This is perfect for a call center, ----- ### "The software to manage requests" — 4.0/5 > **Verifierad recensent** | *31 oktober 2018* | Dator- och nätverkssäkerhet | Recommendation rating: 8.0/10 > > **Fördelar**: It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets > > **Nackdelar**: Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent > > The facility to manage Customer Requests for internal an external of them is a goof option to take this software ----- ### "Old and clunky" — 3.0/5 > **Jean-Louis** | *19 april 2018* | Recommendation rating: 3.0/10 > > **Fördelar**: ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop. > > **Nackdelar**: They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless. ----- ### "Best Helpdesk Ticketing and Inventory tool" — 4.0/5 > **Ajit** | *16 juli 2022* | Olja och energi | Recommendation rating: 9.0/10 > > **Fördelar**: nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options" > > **Nackdelar**: To many vulnerabilities found in a month due to that need to upgrade the version frequently. ----- ### "Manage your IT Department with ease" — 4.0/5 > **fazal** | *22 januari 2021* | Informationsteknologi och tjänster | Recommendation rating: 7.0/10 > > **Fördelar**: I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents. > > **Nackdelar**: it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex ## Links - [View on Capterra](https://www.capterra.se/software/169180/servicedesk-plus-msp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data