NinjaOne Recensioner

Best RMM in the business

Kommentarer: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Fördelar:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Nackdelar:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

NinjaOne is the tool you have been missing

Kommentarer: I trialed Ninja about 6 years ago and our team became dependent on it because it's that helpful of a tool. It was such an important tool even to me that when I started a new job, I knew immediately that ninja was a must have tool. You can't compare it to many other tools. I plan on always using Ninja as a tool because it really is a great resource to all sorts of IT admins.

Fördelar:

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Nackdelar:

Honestly the reporting but that has gotten much better with the latest releases this past year.

NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!

Fördelar:

Seamless task management and intuitive interface make it a go-to for staying on track.

Nackdelar:

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Configure, Deploy & Enjoy

Kommentarer: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Fördelar:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Nackdelar:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

A solid, simple, modern RMM solution

Kommentarer: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Fördelar:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Nackdelar:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Övervägda alternativ: N-central

Anledningar att välja NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Anledningar att byta till NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Favorite RMM to use and manage

Kommentarer: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Fördelar:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Nackdelar:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Övervägda alternativ: Atera

Anledningar att byta till NinjaOne: Ease of use and very robust and smooth patch management experience.

NinjaOne - Great potential

Fördelar:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Nackdelar:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Övervägda alternativ: ManageEngine ServiceDesk Plus

Anledningar att välja NinjaOne: Helpdesk ticketing is very basic & does not offer any extra features or remote support tools

Great RMM and Ticketing System

Kommentarer: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Fördelar:

Ease of use, scripting that just works, and the dojo community for help

Nackdelar:

It is a little too basic. The document feature is not the best so we use a different product.

Övervägda alternativ: ManageEngine ServiceDesk Plus och Atera

Anledningar att byta till NinjaOne: Price point, ease of use, and nothing overly complicated.

Great company to help with all management needs

Kommentarer: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Fördelar:

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Nackdelar:

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

NinjaOne Usage

Kommentarer: NinjaOne has been great tool for us to use. Especially, it works seamlessly when we remote control the devices.

Fördelar:

Easy to use and automation of tasks. It's been great to use this product.

Nackdelar:

Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops.

Great RMM with additional capabilities continuously added - Great price!

Fördelar:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Nackdelar:

Nothing - usually there is something, but I have no cons.

A very affordable RMM solution.

Kommentarer: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Fördelar:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Nackdelar:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Övervägda alternativ: Zoho Desk

Anledningar att välja NinjaOne: The pricing was more attractive.

Tidigare programvara: Zendesk Suite

Anledningar att byta till NinjaOne: Pricing and the features which it offers. The different products which we could integrate was also an attraction.

Excellent RMM software, highly recommended.

Kommentarer: Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Fördelar:

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Nackdelar:

Nothing, the platform works so much better than the RMM software we replaced.

Övervägda alternativ: Atera och Kaseya VSA

Anledningar att välja NinjaOne: Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.

Anledningar att byta till NinjaOne: The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.

Ninja One changed our business

Kommentarer: Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Fördelar:

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Nackdelar:

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Övervägda alternativ: N-central

Anledningar att välja NinjaOne: Needed a more mature and capable product

Tidigare programvara: Atera

Anledningar att byta till NinjaOne: Better functionality, better ease of use, better value, and better people to work with.

Best RMM tool on the market

Kommentarer: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Fördelar:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Nackdelar:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Övervägda alternativ: Atera och Kaseya VSA

Anledningar att välja NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Anledningar att byta till NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Highly recommend

Kommentarer: I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Fördelar:

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away. Ninja are constantly devloping new features for the product, that are introduced seemlessly. Setting up the alerting was very simple and encompasses everything we require for our customers. They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Nackdelar:

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Övervägda alternativ: Pulseway

Anledningar att byta till NinjaOne: Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.

Powerful and cost effective RMM tool backed by an efficient support

Kommentarer: We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Fördelar:

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

Nackdelar:

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great

Övervägda alternativ: N-sight och SolarWinds Service Desk

Anledningar att byta till NinjaOne: Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use

Great product

Kommentarer: again great, lightweight, and working product

Fördelar:

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Nackdelar:

Nothing really to report here, everything (fortunately! XD) works

Great improvement with the Ninja implementation

Fördelar:

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Nackdelar:

At the moment there are few disadvantages, since the tool is updated with new improvements.

NinjaOne Review

Kommentarer: Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

Fördelar:

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Nackdelar:

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

More Then You Think

Fördelar:

Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard!

Nackdelar:

Some settings are difficult to find if you do not use them regularly.

NinjaOne has been a lifesaver for keeping track of my team's tasks and deadlines. It's user-friendly and has definitely increased our productivity.

Fördelar:

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Nackdelar:

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Take your skills to the next level

Kommentarer: It allows me to stay on top of any device performance issues or anomalies, so I can take quick action to fix them before they affect users.Also, the customer service is exceptional.

Fördelar:

I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

Nackdelar:

If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.

A complete and easy-to-use solution for endpoint management

Kommentarer: I love how easy it is to use and how comprehensive it is for managing servers, workstations, laptops, virtual machines, and network devices.

Fördelar:

I like how easy it is to use and how complete it is for endpoint management and With its automation feature, I have full visibility and control over servers

Nackdelar:

Up to this point I haven't found anything I don't like and this tool is accurate, easy to use and feature rich.

Ninja RMM Review

Kommentarer: Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.

Fördelar:

Easy to setup and configure. Easy to install and quick setup on servers and workstations

Nackdelar:

Lack of built in scripting. Has custom scripting capability but a small script database.