NinjaOne Recensioner

Best RMM in the business

Kommentarer: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Fördelar:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Nackdelar:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

A solid, simple, modern RMM solution

Kommentarer: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Fördelar:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Nackdelar:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Övervägda alternativ: N-central

Anledningar att välja NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Anledningar att byta till NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!

Fördelar:

Seamless task management and intuitive interface make it a go-to for staying on track.

Nackdelar:

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Good With Caveats

Fördelar:

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Nackdelar:

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Favorite RMM to use and manage

Kommentarer: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Fördelar:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Nackdelar:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Övervägda alternativ: Atera

Anledningar att byta till NinjaOne: Ease of use and very robust and smooth patch management experience.

NinjaOne - Great potential

Fördelar:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Nackdelar:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Övervägda alternativ: ManageEngine ServiceDesk Plus

Anledningar att välja NinjaOne: Helpdesk ticketing is very basic & does not offer any extra features or remote support tools

Great company to help with all management needs

Kommentarer: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Fördelar:

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Nackdelar:

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Great RMM and Ticketing System

Kommentarer: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Fördelar:

Ease of use, scripting that just works, and the dojo community for help

Nackdelar:

It is a little too basic. The document feature is not the best so we use a different product.

Övervägda alternativ: ManageEngine ServiceDesk Plus och Atera

Anledningar att byta till NinjaOne: Price point, ease of use, and nothing overly complicated.

NinjaOne is great

Kommentarer: NinjaOne was very easy to setup and has been great so far.

Fördelar:

So far, NinjaOne has been a fantastic product for our company.

Nackdelar:

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Configure, Deploy & Enjoy

Kommentarer: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Fördelar:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Nackdelar:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Ninja saves the day

Kommentarer: Improve overall management of endpoints, centrally patch and deploy software within the same platform.

Fördelar:

ease of use and support is responsive and prompt

Nackdelar:

there is anything that i can think of!!!

Övervägda alternativ: ManageEngine Patch Manager Plus

Anledningar att byta till NinjaOne: having a trial on both product and the alternative product just could cut it, Ninja One is way better in terms of feature and ease of use.

Great RMM with additional capabilities continuously added - Great price!

Fördelar:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Nackdelar:

Nothing - usually there is something, but I have no cons.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Kommentarer: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Fördelar:

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Nackdelar:

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Software per MSP

Kommentarer: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Fördelar:

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Nackdelar:

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Övervägda alternativ: SolarWinds Service Desk

Anledningar att välja NinjaOne: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Anledningar att byta till NinjaOne: Price, simplicity, functionality and product offer

Best-in-class RMM for internal IT Departments

Kommentarer: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Fördelar:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Nackdelar:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Övervägda alternativ: N-central

Anledningar att byta till NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

The Best RMM pour IT

Kommentarer: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Fördelar:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Nackdelar:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Great improvement with the Ninja implementation

Fördelar:

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Nackdelar:

At the moment there are few disadvantages, since the tool is updated with new improvements.

Lewis M Ninja review

Fördelar:

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Nackdelar:

Setting up was difficult, also difficult to remove and reinstall.

Ninja Remote

Kommentarer: Very happy with the product, Will continue Using.

Fördelar:

Ease of deployment,and ability to Remote in

Nackdelar:

Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's

Take your skills to the next level

Kommentarer: It allows me to stay on top of any device performance issues or anomalies, so I can take quick action to fix them before they affect users.Also, the customer service is exceptional.

Fördelar:

I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

Nackdelar:

If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.

Reliable remote management

Kommentarer: Our experience with NinjaOne has been a positive one, the staff are all friendly and will ben over backwards in trying to help you.

Fördelar:

NinjaOne's patch mangement is reliable and allowed us to streamline our software updates in a hybrid working environment.

Nackdelar:

The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot until they do so)

IT professionals love it.

Fördelar:

Offers a variety of features.Has a sleek modern UI.It enables your IT team to resolve tickets efficiently.Best suited for managed service providers and small IT departments.

Nackdelar:

No pricing listed on the website.The functionality needs to be improved.

ninjaRMM slices through the RMM competition

Kommentarer: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Fördelar:

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Nackdelar:

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

An Excellent Solution for Start-Up MSPs

Kommentarer: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Fördelar:

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Nackdelar:

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Good RMM with a Great interface and Amazing Support

Kommentarer: Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face.

Fördelar:

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently. As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

Nackdelar:

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.