--- description: Få detaljerad information om Ada, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ada: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Samtalsbaserad AI-plattform](/directory/31596/conversational-ai-platform/software) > [Ada](/software/164470/ada-support) # Ada Canonical: https://www.capterra.se/software/164470/ada-support Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/164470/ada-support?page=2) > Ada är en lättanvänd plattform för kundtjänstautomatisering. > > Verdict: Rated **4.7/5** by 15 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Ada? Företag som vill automatisera sin nivå 1-support och samtidigt kontrollera hur deras varumärke representeras för kunderna. Passar ofta mycket bra för företag med hög supportvolym. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.7/5** | 15 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.3/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Ada - **Location**: Toronto, Kanada - **Founded**: 2016 ## Commercial Context - **Startpris**: 60 000,00 US$ - **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: arabiska, bulgariska, danska, engelska, estniska, finska, franska, grekiska, hebreiska, hindi, indonesiska, iriska, isländska, italienska, japanska, katalanska, kazakiska, kinesiska, koreanska, kroatiska, lettiska, litauiska, malajiska, nederländska, norska, polska, portugisiska, rumänska, ryska, serbiska, serbiska, slovakiska, slovenska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska, vietnamesiska - **Available Countries**: Afghanistan, Algeriet, Angola, Argentina, Armenien, Australien, Azerbajdzjan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brasilien, Brunei, Burkina Faso, Burundi, Centralafrikanska republiken, Chile, Colombia and 103 more ## Funktioner - AI / maskininlärning - AI Copilot - Alerts/Escalation - Anpassning - Anpassningsbar branding - Automatiserad routing - Automatisering av affärsprocesser - Automatisk respons - Avsiktligt erkännande - Call Center-hantering - Chatbot - E-posthantering - Flera kommunikationskanaler - Flerspråkig - Frågeförslag - Fördefinierad bot - IVR - Inkorghantering - Integration av datatelefoni - Kodfri utveckling - Kontextuell vägledning - Kunddatabas - Kundtjänst - Kunskapsbashantering - Köhantering - Lead-kvalificering - Livechatt - Naturlig språkbehandling - Rapportering och analys - Rapportering och statistik - Samtalsdirigering - Sentimentanalys - Språkavkänning - Taligenkänning - Undersökningar och feedback - Utökad analys - Överföringar / dirigering ## Integrations (30 total) - Aircall - Amazon Connect - Breeze - Calendly - Coconut Software - Contentful - Convey - Dixa - Facebook Apps and Tabs - Genesys - Genesys Cloud CX - GitHub - Gladly - Gorgias - Help Scout ... and 15 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Samtalsbaserad AI-plattform](https://www.capterra.se/directory/31596/conversational-ai-platform/software) ## Relaterade kategorier - [Samtalsbaserad AI-plattform](https://www.capterra.se/directory/31596/conversational-ai-platform/software) - [Programvara för kundtjänst](https://www.capterra.se/directory/32315/customer-support/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [Programvara för generativ AI](https://www.capterra.se/directory/34155/generative-ai/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Very happy with Ada" — 5.0/5 > **Evelina** | *20 februari 2025* | Konsumtionsvaror | Recommendation rating: 8.0/10 > > **Fördelar**: I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly\! > > **Nackdelar**: I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot. > > Great and fast support from Ada when needed\! ----- ### "Easiest Chat Platform" — 5.0/5 > **Chris** | *16 november 2018* | Ideell organisationsledning | Recommendation rating: 8.0/10 > > **Fördelar**: Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal. > > **Nackdelar**: In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience. > > The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful. ----- ### "Two of the products I use started using this and the experience was shitty both times" — 1.0/5 > **Pavel** | *23 augusti 2022* | Utbildningsförvaltning | Recommendation rating: 0.0/10 > > **Fördelar**: It looks fine and the landing is okay. I guess it's cheaper as well. > > **Nackdelar**: It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user. ----- ### "Innovative customer support software solution" — 5.0/5 > **Anna** | *30 oktober 2024* | Transport / lastbil / järnväg | Recommendation rating: 9.0/10 > > **Fördelar**: I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good. > > **Nackdelar**: The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages. > > Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs. ----- ### "Ada a real Partner" — 5.0/5 > **Tiago** | *30 oktober 2024* | Underhållning | Recommendation rating: 10.0/10 > > **Fördelar**: Super user friendly, team amazing in helping out > > **Nackdelar**: New features can take sometime to appear > > Working with Ada since 2021 and has been amazing. The product helped decrease the number of agents needed and help thousands of clients. The experience could not have been more positive. ----- Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/164470/ada-support?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/164470/ada-support) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data