--- description: Få detaljerad information om Zendesk Suite, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.se/software/164283/zendesk Page: 1 / 164\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) > Zendesk erbjuder en riktigt bra kundservicelösning. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Zendesk Suite? Från nystartade företag till Fortune 500-företag förlitar sig över 200 000 kunder på Zendesk för sina kundsupportbehov. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.4/5** | 4079 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.2/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Startpris**: 39,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, danska, engelska, finska, franska, hebreiska, indonesiska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, norska, polska, portugisiska, ryska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska - **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Frankrike, Hongkong SAR, Indien, Irland, Italien, Japan, Kanada, Kina, Mexiko, Nederländerna, Nya Zeeland, Schweiz, Singapore, Spanien, Storbritannien and 5 more ## Funktioner - Aktivitetspanel - Aktivitetsspårning - Anpassningsbara formulär - Anpassningsbara mallar - Användningsspårning / Analytics - Automatiserad routing - Automatisk samtalsfördelning - Biljetthantering - Call Center-hantering - Call Scripting - Catalog Management - Chatt och meddelanden - Feedback-hantering - Flerkanalig datainsamling - För försäkringsindustrin - Hantering av undersökning / omröstning - Hälsopoäng - Incidentshantering - Innehållshantering - Inspelning - Inspelning av samtal - Integration av datatelefoni - Kommentarer / Anteckningar - Kontaktledning - Kundchatt i realtid - Kunddatabas - Kundengagemang - Kundhistorik - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Lead-hantering - Livechatt - Ombordstigning - Proaktiv chatt - Problemspårning - Releasehantering - Röstmeddelande - SMS-meddelanden - Samarbetsverktyg - Samtalsdirigering - Samtalsloggning - Samtalsövervakning - Självbetjäningsportal - Tillgångsspårning - Transkript/chatthistorik - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Övervakning av klagomål ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18784 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1785 reviews) 4. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioner ### "Zendesk hate customers" — 1.0/5 > **Mark** | *6 december 2024* | Byggnadsmaterial | Recommendation rating: 0.0/10 > > **Fördelar**: Some of the functionality works. I guess it does the job if you want to pay a premium for nothing. > > **Nackdelar**: The customer service is terrible. They don't care about bugs. If you intend to be an advanced user; building integrations etc then this just won't work out well. > > For a company that makes software focused around customer support it's amazing that their own customer support is so terrible. They don't listen, they don't answer and they don't care. All they want is for you to pay and shut up. ----- ### "The support tool with extra everything" — 4.0/5 > **Johan** | *21 augusti 2024* | Datormjukvara | Recommendation rating: 7.0/10 > > **Fördelar**: It's easy to use and have everything you need for your Customer Service > > **Nackdelar**: Nothing really bad about it, maybe the UI could be better sometimes. > > We have tried several support tools for best possible support to our customer. Zendesk Suite have everything bundled so you don't need to use diffrent tools ----- ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 mars 2026* | Försäkring | Recommendation rating: 9.0/10 > > **Fördelar**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Nackdelar**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 december 2025* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Nackdelar**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verifierad recensent** | *16 februari 2026* | Marknadsföring och reklam | Recommendation rating: 7.0/10 > > **Fördelar**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Nackdelar**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- Page: 1 / 164\ Nästa: [Next page](https://www.capterra.se/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data