--- description: Få detaljerad information om ManageEngine SupportCenter Plus, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine SupportCenter Plus: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kundtjänstsystem](/directory/22/customer-service/software) > [ManageEngine SupportCenter Plus](/software/162095/manageengine-supportcenter-plus) # ManageEngine SupportCenter Plus Canonical: https://www.capterra.se/software/162095/manageengine-supportcenter-plus Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/162095/manageengine-supportcenter-plus?page=2) > Ge supportavdelningen en rejäl och visuell omvandling. Prova Support Center Plus. Ta det första steget mot kundtjänst i världsklass > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder ManageEngine SupportCenter Plus? SupportCenter Plus är ett webbaserat kundtjänstprogram som gör det möjligt för organisationer att effektivt hantera kundärenden, deras konton och kontaktinformation samt serviceavtal. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.3/5** | 14 Recensioner | | Enkel användning | 4.3/5 | Based on overall reviews | | Kundtjänst | 4.2/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: ManageEngine - **Location**: The Octagon, USA - **Founded**: 1996 ## Commercial Context - **Startpris**: 495,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (Desktop), Linux (Desktop), Android (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, nederländska, polska, portugisiska, ryska, spanska, svenska, tyska - **Available Countries**: Afghanistan, Albanien, Algeriet, Amerikanska Jungfruöarna, Amerikanska Samoa, Andorra, Angola, Anguilla, Antigua och Barbuda, Argentina, Armenien, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien and 209 more ## Funktioner - Aktivitetspanel - CRM - Feedback-hantering - Flera kommunikationskanaler - Flerspråkig - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Kundchatt i realtid - Kunddatabas - Kunskapsbashantering - Kunskapshantering - Livechatt - Mobilåtkomst - Rapportering och analys - Rapportering och statistik - Självbetjäningsportal - Third-Party Integrations - Undersökningar och feedback - Övervakning av klagomål ## Integrations (5 total) - Jira - ManageEngine Analytics Plus - ManageEngine ServiceDesk Plus - Zoho Analytics - Zoho CRM ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) ## Category - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) - [Programvara för kundtjänst](https://www.capterra.se/directory/32315/customer-support/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Tidio](https://www.capterra.se/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [TeamSupport](https://www.capterra.se/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Recensioner ### "Lots of features" — 5.0/5 > **Gerson** | *14 februari 2018* | Recommendation rating: 10.0/10 > > **Fördelar**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, > > Notification screen reminds me a social network message. That's good. ----- ### "A good helpdesk tool but not perfect" — 4.0/5 > **Burim** | *16 november 2023* | Informationsteknologi och tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. > > **Nackdelar**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. > > Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. ----- ### "Manage Engine Ticketing System" — 3.0/5 > **Verifierad recensent** | *15 januari 2019* | Läkemedel | Recommendation rating: 6.0/10 > > **Fördelar**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems > > **Nackdelar**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... ----- ### "Good but can be improved." — 4.0/5 > **Aria** | *13 maj 2018* | Kläder och mode | Recommendation rating: 7.0/10 > > **Fördelar**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. > > **Nackdelar**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. ----- ### "Super product for enterprise customer" — 5.0/5 > **Arvind** | *24 november 2021* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. > > **Nackdelar**: Mobile notification should be added for ticket status, those whom who are traveling most. > > It experience was good after I understand before that I was pretty confused ----- Page: 1 / 2\ Nästa: [Next page](https://www.capterra.se/software/162095/manageengine-supportcenter-plus?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/162095/manageengine-supportcenter-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data