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Om Cloudbeds
Cloudbeds är en allt-i-ett-svit för hotellhantering som kombinerar alla verktyg du behöver för att hantera och utveckla din verksamhet.
It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue.
A few missing features in my opinion, such as a mobile app with cc processing for checking/out.
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Easy to use and cost effective property management system with a great list of features.
Kommentarer: I am very happy with the software
Fördelar:
Cloudebeds is a PMS you get with a channel manager and booking engine. All in one software. You could learn how to use it without any one help. It has learning videos for most of the functions. Now it has multi currency functions as well.
Nackdelar:
Easy to use and cost-effective invoicing solution with a great list of features.
Svar för Cloudbeds
för 2 år sedan
We are delighted to hear that you are very happy with our software. Thank you for all the kind words and we would like to personally show our gratitude for being a trusted business partner. We are happy that you find it easy to use Cloudbeds alongside all the great features showing a great impact on your property! About your suggestion on an Invoicing solution, please describe how you would like the function to perform and send it over to our team at [email protected]. We are looking forward to your input!
If you can get past deployment you will like the software.
Kommentarer: Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it.
Fördelar:
Google Hotels Integration was the primary reason for the move.
Nackdelar:
The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself. The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings. There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution. As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds. I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy. There is some very basic pricing manipulation missing, even with the PIE add-on.
Svar för Cloudbeds
för 2 år sedan
Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via [email protected] and reference this review. We would be glad to understand the situation further.
Cloudbeds not Ready for Prime Time
Kommentarer: Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor.
Fördelar:
On the surface their reports look modern, but when actually using their reporting it is limited.
Nackdelar:
I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a
Svar för Cloudbeds
för 2 år sedan
Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds
Great partnership!
Kommentarer:
The customer service of Cloudbeds is the cherry on the cake!
There responding time is extremely fast and they have their own representative "on the ground" which is extremely pleasant, so when necessary we can actually meet in person with our Account Manager.
Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think together with us and offering great relief solutions instead of creating problems.
Fördelar:
The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly. The reporting is easy to read and understand. The interface of the booking calendar is extremely straight forward and easy to use. Training with our staff and new coming staff go very fast. It is possible to have an external daily backup of your data on your server. There are several extra integration apps available to connect to the system like POS systems etc. It is very easy to move around bookings in the calendar instantly.
Nackdelar:
Maybe a mobile app would be nice to have, however I understand they are currently working on that. Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it...
Svar för Cloudbeds
för 2 år sedan
We appreciate greatly the effort and time it took for you to write this review. We are incredibly delighted to hear how enjoyable your experience is with us so far. We are also excited that you had the chance to put a positive recognition to our team. We are more than happy to provide any help we can to our friends who share the same walk of life. About your feedback on a mobile app, as you had mentioned too, we are currently developing a mobile app so you can use Cloudbeds on the go. About the Booking Engine, we will escalate this to our team so they can take further actions to improve this situation. In the meantime, please reach out to our team at [email protected] if you need any other assistance.
Help in Unprecedented Times
Kommentarer: Cloudbeds has been a great addition to our business, unfortunately we joined at the beginning of January 2020 so were only able to optimise the usage in the first 3 months, however the support that has been extended to us during the Covid Pandemic has been exceptional. Unfortunately our business has suffered terribly with a drop from 80% occupancy to barely 5% but Cloudbeds has been active with their training support and relief support. It is refreshing in this age of technology that customer service actually calls to speak to you. We really look forward to a continued relationship and a return to travel and more business in the future!
Fördelar:
I like the easy calendar use. Setting up promotions, loading rates, online training information
Nackdelar:
I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers.
Svar för Cloudbeds
för 2 år sedan
Thank you for your trust in Cloudbeds and for writing us such a nice review; we truly appreciate your feedback and that you are enjoying some of the core features. Regarding our booking engine, it is fully customizable through open HTML coding and we have some resources in our knowledge base that can help you re-design it into a suitable theme of your liking. Please reach out to us via [email protected] and we will be more than happy to help you.
Övervägda alternativ:
Great reservation system for a small hotel
Kommentarer: Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them!
Fördelar:
Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
Nackdelar:
There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.
Svar för Cloudbeds
för 2 år sedan
We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud to hear how you have been well taken care of. And our partnership with Google also will increase your property exposure to a higher level and we love to utilize such a great platform in favor of our clients' businesses. About the suggestions, we will take a look and forward these messages to our team responsible so they can take further action. Meanwhile, please send a message to our team at [email protected] if you need any other assistance.
Övervägda alternativ:
Easy to use PMS with great booking channel manager
Kommentarer: Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.
Fördelar:
Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.
Nackdelar:
Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.
Svar för Cloudbeds
för 4 år sedan
Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!
Övervägda alternativ:
The easy to use PMS
Kommentarer: Cloudbeds increased our reservations in less than two 2 months using it - we have experience more bookings than before thanks to the Expertise that our Sales Manager gave us to increase the number of channels and also to use the right revenue strategy. Our entire staff is very thankful that they save a lot of time with our new PMS. All in all very happy we took the decision to change to an All in One Solution.
Fördelar:
- East to learn - Very intuitive - Quick on boarding - Great Channel Manager - Excellent support
Nackdelar:
- Not available in German Language - No Accounting integration - Invoicing format is not customizable
Svar för Cloudbeds
för 2 år sedan
Thank you for taking the time to write us this review. We are delighted to hear about the great impact it has brought to your business, and that it also promotes efficiency in your workplace. We have now launched our system in German, French, and Italian and I am sure you will love it! Regarding the integration with Accounting apps, we do partner with several Accounting apps such as Quickbooks, Xero, and a few others. If you need further assistance with integrations, please reach out to us via [email protected].
Customer Service
Kommentarer: Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be!
Fördelar:
Customer service was great when I signed up and it was great for about a year.
Nackdelar:
You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .
Svar för Cloudbeds
för 6 månader sedan
Hi Karin N, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more. Cloudbeds
Great at some things, missing many
Kommentarer: Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.
Fördelar:
Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.
Nackdelar:
NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us). No mobile app, meaning you need to use their site which is not mobile friendly. Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.
Disgusting customer service
Kommentarer: For 3 years I have persevered 😣 now I am done and do not recommend
Fördelar:
The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia
Nackdelar:
The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account
Svar för Cloudbeds
i fjol
Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds
Not Recommended
Kommentarer: Not happy at all, I will pay more this time but will look forward for something easier with reports
Fördelar:
Create a reservation and check out a guest
Nackdelar:
Reports and accounting. Balancing and occupancy reports
Svar för Cloudbeds
för 2 år sedan
Hi Gagandeep, thank you for sharing your feedback and we are truly sorry that your Cloudbeds experience did not meet expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to [email protected] referencing this review so that we can help you and discuss any further concerns or suggestions.
Deciding to change prices on their own....
Kommentarer: negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace.
Fördelar:
I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.
Nackdelar:
constant bugs. the support instead of helping you out they just send you articles uppon articles
Svar för Cloudbeds
för 2 år sedan
Dear Panagiotis, Thank you for taking time to post your review. Your feedback helps us do better. Over the past years, we have been building new solutions and making product improvements to help customers maximize revenue and increase occupancy. In order to continue providing customers with a world-class platform, prices had to be adjusted accordingly. Please note that prior to applying any pricing changes, we sent a 30-day notice to customers. The same email notification was sent to your billing email on November 15, 2022. Thank you for your feedback, and please do not hesitate to us at [email protected] if any concerns remain.
Happy with cloudbeds since we started 8 years ago
Kommentarer: We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual owners like me.
Fördelar:
Easy to use and the connetion provide with defferent booking channel
Nackdelar:
I really like everything maybe the price for the othere service integration
Svar för Cloudbeds
för 2 år sedan
Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is saving you time with a centralized platform. We look forward to providing you with the best service for many more years to come. Thank you for being a part of our journey as a loyal customer for this many years - Cheers to more reservations and happier guests!
User-Friendly, Constantly Improving & the Best Bang for our buck!
Kommentarer: We have loved using Cloudbeds! It's helped us increase bookings, made email marketing super easy and
Fördelar:
The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable!
Nackdelar:
The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful!
Svar för Cloudbeds
för 2 år sedan
Thanks, Sydney! We appreciate your review and product feedback and are delighted to hear about the great impact it has brought on your property. About your suggestions on the Groups function, we will forward this to the responsible team so they can review again the pricing and also make the feature accessible to everyone. Please don't hesitate to send us more suggestions or ideas via [email protected] or at https://ideas.cloudbeds.com/ideas/new.
Övervägda alternativ:
Cloudbeds has gone downhill. I wouldn't recommend them.
Kommentarer: Terrible. Looking for new options.
Fördelar:
Multi channel integration options are pretty good.
Nackdelar:
Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.
Svar för Cloudbeds
i fjol
Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
Nice features and pricing, but needs better support.
Kommentarer: Some aspects are really nice. Managing the channel reservations has become much easier, and managing reservations from our website has become easier. Cloudbeds is working to improve response time for support requests. If your company is already acquainted with a cloud based reservation and property management system, then Cloudbeds is worth considering. If you are making the change from an older, server based reservation system, find a software partner that provides comprehensive training and provides live support accessible by telephone. It is worth paying the extra money.
Fördelar:
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Nackdelar:
We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance.
Svar för Cloudbeds
för 4 år sedan
Thank you for this review, Laura. We are glad that the product is delivering value, and we are sorry that there were times when the service wasn't adequate for your needs. We are improving our Onboarding services and on-demand support in response to feedback just like this. We want to provide services that match the needs of our customers. Thank you again for the feedback.
Incredible software for the world of hotel reservations.
Kommentarer:
Using the CloudBeds system, it allows to have a better control of the reservations made in the establishment. Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.
The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the reservations area as they are not difficult to read.
The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,
Translated with www.DeepL.com/Translator (free version)
Fördelar:
The best software we have found has worked for the organization of our reservations. Regardless of the fact that its operation is almost intuitive, it is very easy to learn how to use. Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.
Nackdelar:
The only thing I don't like is that it is not compatible with older versions of ios and android.
Svar för Cloudbeds
för 2 år sedan
Thank you for sharing your amazing feedback with us, Yoselin. We are thrilled to hear that you're finding our system productive and useful for the business. You can run Cloudbeds on any mobile device using native browsers. If you require any assistance please feel free to reach out via [email protected].
They did not give what they offer- Misleading staff and ads
Kommentarer: Very bad. I wouldnt recommend it to noone. There plenty of better options. Also sometimes connection cuts with booking so it doesnt send the price change.
Fördelar:
Nothing is good. We did not like anything.
Nackdelar:
We wanted to use this softare to manage our small hostel with 28 beds. We talked about the features that we will have with the plan that we were buying on the phone before buying. They told us we will have 3 apps for free and shared inventory funcion is included. After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free. So We are informed in the begining wrong. We were thinking of two software to use, cloudbeds or Counter app. Counter app is half the price and comes these features with premium plan all included. We wanted to cancel the membership, but look what they say, we can cancel but we do not refund. So you cancel but take the money. Interesting. I never had this kind of issue in nowhere. We are using just to save our money then we will cancel it for sure.
Svar för Cloudbeds
för 2 år sedan
Hi Engin, We appreciate your feedback, and we apologize for any frustration you may have experienced. Thank you for speaking with a member of our hospitality Consultant Team to resolve this issue. If you need additional assistance, please reach out to the team at [email protected] Warm regards, The Cloudbeds Team
Best Channel Management.
Kommentarer: Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people.
Fördelar:
Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.
Nackdelar:
Like least in this thing means there are no any software better than this software for hotel management.
Svar för Cloudbeds
för 2 år sedan
Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests!
Great all in one
Kommentarer: Cloudbeds has been very accommodating during these tough times for our business. I am definitely thankful for that
Fördelar:
Everything is available in 1 place, we have our entire bookings and reservation overview and easily keep track of agents
Nackdelar:
I wish there was the option to make invoices for outside guests/house account guests
Svar för Cloudbeds
för 3 år sedan
Thank you for taking the time to give us an amazing review, we appreciate your comments and kind words and are delighted to hear that Cloudbeds is helping you manage your property smoothly. Regarding your feedback on house accounts, may I suggest the print option for house accounts which may serve as a light invoice? However, please do not hesitate to leave us your ideas on our ideas board via https://ideas.cloudbeds.com/ideas/new. "Cheers to more reservations and happier guests!"
Brilliant and easy to use
Kommentarer: your customer service is really the best ever experienced
Fördelar:
real time synchronization connect all OTA's Credit card view function email templates reporting possibilities
Nackdelar:
There is nothing i don't like about the software.
Svar för Cloudbeds
för 2 år sedan
Thank you for leaving us an awesome review, we are happy to hear that our system has helped you streamline many tasks, and our support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We look forward to continuing working with you and supporting you for many years to come. Cheers to more reservations and happier guests!
Good system
Kommentarer: Good data for our business. Good communication to our customers. Happy to have the seamless connection with OTAs.
Fördelar:
Mostly it's good: (1) Appearance and use of the Calendar. (2) Set up to Channel connections. (2) Payment processing - the info is easy to access and it's all gone like clock work. (3) Email templates and schedules. (4) Notes on reservations. Easy to track email records. (5) Their support has been amazing.
Nackdelar:
(1) Have to manually apply balance owing payment. Wish this happened automatically. (2) the filters for searches is a bit cumbersome. You have to "submit" and then "apply" and even the look of the calendar drop downs took some getting used to.
Svar för Cloudbeds
för 2 år sedan
Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you run your property with a centralized platform and that our core features along with the support efforts are meeting expectations. Regarding your concerns, would you be able to let us know more via [email protected] so that our team can assist you better?
Not all its cracked up to be
Kommentarer: I'm not usually one to write a review, but it was based on the many positive reviews on Capterra that I decided to go with this software in order to make my life easier. It doesn't do this and I'm confused why so many people rate this software 5 stars! I therefore feel obliged to add some balance and reality with this review. There are so many things wrong with this software that it's not possible to list them all here, so I'll just list a few. One main problem is the fact that Cloudbeds doesn't send rate package information to OTAs. This means that all discounts/specials need to be managed separately within each channel - very time consuming. With AirBnB you can't apply short-term price changes/discounts AT ALL on that channel because of this limitation. Second major limitation is the fact that the website is almost completely useless on a mobile app. They'll tell you that they don't need a mobile app because the platform is mobile friendly. This simply isn't true. My third major gripe comes from feedback from clients that the booking engine is clunky and not appealing or easy for them to use and I agree. To get an idea of all the other minor issues scroll through the 151 pages of feature requests.
Fördelar:
Stripe integration. Custom email templates.
Nackdelar:
Doesn't send rate package information to OTAs. Lack of a mobile app - the website is NOT mobile friendly. Difficult to get long-term visual overview on a calendar. Reports lack functionality/customisation. Booking engine has a poor layout for the customer. Price overrides are not straightforward.
Great for large businesses
Kommentarer: Friendly team and the program itself is very good, however, if you are not technically minded, we found cloud beds to be very complicated and help is difficult to get and this was very frustrating.
Fördelar:
Had a lot of different features and functions that were very useful and some simple to use
Nackdelar:
The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress!
Svar för Cloudbeds
för 8 månader sedan
Hi Kerry, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
