Cloudbeds Recensioner

Overall recommended but hope you can make some improvements

Fördelar:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Nackdelar:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Choosing Cloudbeds as the HMS to migrate from our old HMS

Kommentarer: I think i have already given that in my first feedback.

Fördelar:

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device.

Nackdelar:

Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Issues hidden beneath the surface.

Kommentarer: In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition.

Fördelar:

Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.

Nackdelar:

The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.

Cloudbeds, easy to use, very functional.

Kommentarer: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Fördelar:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Nackdelar:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Versatile all in One PMS

Kommentarer: The overall experience has been positive. I have been operating three small properties proven to be a great solution.

Fördelar:

The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

Nackdelar:

It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

Disgusting customer service

Kommentarer: For 3 years I have persevered 😣 now I am done and do not recommend

Fördelar:

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia

Nackdelar:

The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account

Great Choice for Independent Hotelier

Kommentarer: Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size.

Fördelar:

Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great.

Nackdelar:

The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.

We are happy to use Cloudbeds

Fördelar:

Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.

Nackdelar:

Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.

Thieves

Fördelar:

They are not reputable and allow others to transfer your account with authorizing

Nackdelar:

THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it.

Cloudbeds has gone downhill. I wouldn't recommend them.

Kommentarer: Terrible. Looking for new options.

Fördelar:

Multi channel integration options are pretty good.

Nackdelar:

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

Help in Unprecedented Times

Kommentarer: Cloudbeds has been a great addition to our business, unfortunately we joined at the beginning of January 2020 so were only able to optimise the usage in the first 3 months, however the support that has been extended to us during the Covid Pandemic has been exceptional. Unfortunately our business has suffered terribly with a drop from 80% occupancy to barely 5% but Cloudbeds has been active with their training support and relief support. It is refreshing in this age of technology that customer service actually calls to speak to you. We really look forward to a continued relationship and a return to travel and more business in the future!

Fördelar:

I like the easy calendar use. Setting up promotions, loading rates, online training information

Nackdelar:

I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers.

Bait and Switch

Kommentarer: Very flustered on what [sensitive content hidden] and the Cloudbeds gang stand behind???

Fördelar:

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

Nackdelar:

We were sold/told that VRBO and ABNB were able to be synced up with Cloudbeds when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless

Rock on

Kommentarer: Doubl booking ad staff planing

Fördelar:

Overview and control of channels and many functions

Nackdelar:

Not overviewing the actual customer price.

Cloudbeds not Ready for Prime Time

Kommentarer: Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor.

Fördelar:

On the surface their reports look modern, but when actually using their reporting it is limited.

Nackdelar:

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

Good product, bad service

Kommentarer: Had I known about the lack of personal service, I would not have subscribed to the product.

Fördelar:

The product is generating bookings which is the main goal.

Nackdelar:

Poor customer service. I am trying to open and manage a new hotel. We have encountered several problems with the integration between Cloudbeds and Expedia and Booking.com. This is causing guest cancelations and frustration. However, I can't get any personal help from Cloudbeds. I am simply referred to their training library which does not address my specific problems.

Very Good

Kommentarer: For small properties it is a really good system, very complete and with many resources that will help to manage and achieve awesome results, due to a variety of tools and options of revenue and marketing strategies.

Fördelar:

If you look for an efficient and Complete PMS, and you have a small property, this is a really good system. It is very easy to use and to implement, and there are very tools for management of sales, channels and rates that really makes difference.

Nackdelar:

The problem with the accuracy of inventory when you add or remove a room really impact the reports and overall management of the properties, and if this volatility is a reality, it will cause problems.

Highly recommended product!

Kommentarer: Cloudbeds have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and resource management as most manual functions can be managed and information available in Cloudbeds.

Fördelar:

The team and information on Cloudbeds University is very resourceful. The follow up is impeccable. Very proactive support. It offers a one stop shop for your visibility through the website service, right through to the booking process. It has allowed for efficiency of resources through the ease of implementation and usage. It is very competitively priced and you truly get beyond value for money. Furthermore, there is constant updates and evolution with new features and thus opportunities, adding worth to the business without necessarily costing more to the client.

Nackdelar:

Would be great if a basic form of registration card could be available for the basic package.

Only useful if you are willing to buy 100 other programs too.

Kommentarer: Buy a different software.

Fördelar:

The system is fairly simple to learn, in spite of its MANY faults, and it's nice that it partially integrates with third party platforms like Airbnb.

Nackdelar:

Even the smallest task takes an incredible number of steps. The system is slow, which is a nightmare since everything takes so many steps. A check in takes quite literally three times as long as it did with my previous software. They devoted time and energy in development to things that do not matter (like number of languages you can email in) and completely disregarded the most basic of PMS functionality. The simplest processes like cancellations or purchases of items and services can ONLY be done manually, tediously, inefficiently, or with the additional purchase of supplemental programs.

Best Software to manage your property in hospitality.

Fördelar:

Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across. Customer Service we rate at 15/10. It's functionality - it can do everything your property might require. If are you a small AirBnB owner or managing a big property this is the the best software you can get. Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors. We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS. Thank you CloudBeds.

Nackdelar:

Nothing to dislike. Everything is perfect.

Great at some things, missing many

Kommentarer: Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.

Fördelar:

Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

Nackdelar:

NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us). No mobile app, meaning you need to use their site which is not mobile friendly. Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.

The best software in the market!

Kommentarer: The problem that it resolve us was connecting to all the platforms and be able to compete with other hotels. Also making our guests book more easy, quick and safe.

Fördelar:

What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales.

Nackdelar:

The software can improve their mobile site and the currency transactions.

Cloudbeds is an essential tool for our business

Kommentarer: overall cloudbeds has been great, the staff support and ease of use has been a very pleasant surprise.

Fördelar:

The program is both easy to use and teach to employees. It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our business especially when comparing to other businesses who do not use cloudbeds and have suffered because of it.

Nackdelar:

I would like more integrations with Point of Sale software programs

Only suitable for very small businesses without revenue management goals

Kommentarer: Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable.

Fördelar:

Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible.

Nackdelar:

Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely).

highly recommended

Kommentarer: Nice and human.

Fördelar:

Is very intuitive and safe for the owners

Nackdelar:

All the features should be included. Should have an app for ios and android.

Great PMS and always improving

Kommentarer: I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities.
If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time.

Fördelar:

Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Nackdelar:

Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time