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Om 3CX
3CX är ett IP-PBX-system med öppna standarder som inkluderar videokonferenser, livechatt och mobilappar. Passar alla företagsstorlekar och branscher
Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.
Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.
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Your phone - everywhere
Fördelar:
Working from anywhere or from any device, seamlessly integrated with our Microsoft 365 system.
Nackdelar:
Occasional issue after upgrade (missed note under release for some feature change).
Svar för 3CX
i fjol
Hi Mario, thank you for your positive review on 3CX! We are glad to hear that 3CX has helped you easily manage your work-related needs. Our primary focus is to provide seamless features for your convenience! For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: [email protected]
Great communication tool.
Kommentarer: Great experience, easy of use and configure.
Fördelar:
Licensed for simultaneous calls, not per extension. All the integrations.
Nackdelar:
Limited WhatsApp integration. Needs to work a little more on that.
Svar för 3CX
för 3 månader sedan
Hi Juan! Thank you for your detailed review! We're glad to hear you appreciate the licensing model and ease of use. It’s great to know 3CX has provided a more convenient and supported solution for your needs. Thank you for choosing us!
3CX from Version 20: Best to Avoid
Kommentarer: seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications.
Fördelar:
The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes.
Nackdelar:
However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.
Svar för 3CX
för 5 månader sedan
Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18. 3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business.
A fantastic system
Kommentarer: I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)
Fördelar:
3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.
Nackdelar:
3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.
Svar för 3CX
för 4 månader sedan
Hello Craig. Thank you for your detailed review! It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs. We're glad to see that the self-hosted setup worked well for you as well! Thanks for choosing 3CX as your communications system!
A Perfect Phone System
Kommentarer: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.
Fördelar:
3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems
Nackdelar:
3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.
Svar för 3CX
i fjol
Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow.
User friendly
Fördelar:
This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.
Nackdelar:
The call recording is not accessable until 2 hours have past.
Svar för 3CX
i fjol
Hey Tialee, Thank you for your feedback on 3CX. It's good to hear you find the software user-friendly and more cost-effective solution for you compared to Five9, especially in a large employment setting!
Not the best choice for Security!
Fördelar:
Cost is unbeatable and 3CX can be self-hosted
Nackdelar:
Lack of professional support and security updates
Svar för 3CX
för 4 månader sedan
Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update. As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help. If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system.
Reliable Call Center Program: 3CX
Fördelar:
Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting.
Nackdelar:
I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls.
Svar för 3CX
för 4 månader sedan
Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting. Thank you for sharing your experience!
3CX is a Great Investment
Kommentarer: Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system.
Fördelar:
There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay.
Nackdelar:
The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently.
Svar för 3CX
för 4 månader sedan
Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service. Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly. It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback!
Not the best
Kommentarer: Overall, not a fan. Would use other apps or my cell phone to call people half the time.
Fördelar:
It has a mobile app, web app, and desktop app.
Nackdelar:
We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed.
Svar för 3CX
för 4 månader sedan
Hi Chris, We’re sorry to hear about the difficulties you’ve experienced with call handling. These issues might be best addressed by your internal IT team or the team that installed 3CX to ensure everything is fully optimized. As for the desktop app vulnerability, it was resolved, and with recent updates - especially with V20 - 3CX is more secure than ever. We recommend checking our 3CX Blogs for the latest improvements since the vulnerability was addressed. We appreciate your input and thank you for sharing your feedback.
3cX for your call center and VoIP needs
Kommentarer: Overall, I have no complaints on 3CX as we are very satisfied.
Fördelar:
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.
Nackdelar:
The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.
Svar för 3CX
för 3 år sedan
Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!
Call me.......The best phone system
Kommentarer: The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.
Fördelar:
The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.
Nackdelar:
One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.
Svar för 3CX
för 2 år sedan
Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed.
3CX - The only way to manage voice calls
Kommentarer: I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces.
Fördelar:
Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end.
Nackdelar:
Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it.
Svar för 3CX
i fjol
Hello Andrew. Thank you for your review. :) It's good to hear you find 3CX user-friendly and effective and that it meets your needs in a fast-paced workplace. We note your point about occasional sign-outs and are glad the solution is simple!
3cx for small business
Kommentarer: even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18
Fördelar:
easiest configuration and setup from IT perspective
Nackdelar:
integration to other tools like an ERP or chat/IA tools
Svar för 3CX
för 4 månader sedan
Hey David, thank you for your review! We're happy to hear the setup has been easy from an IT perspective. We appreciate your feedback! Just a heads-up, version 18 is nearing its end of life, and the latest version, V20, comes with many more features. If you haven’t upgraded yet, we highly recommend making the switch!
My opinion
Kommentarer: It helps make my work day easier. It provides excellent connectivity and support if any issue arises
Fördelar:
3CX is very easy to use. Installation and maintenance is simple.
Nackdelar:
3CX often needs to restart. Also, as it is a call through Internet it will need a good internet service.
Svar för 3CX
i fjol
Hello Lana! We're glad to hear you find 3CX easy to use, with simple installation and maintenance. It's great to know that 3CX helps make your workday easier and provides reliable connectivity and support. Thanks for using 3CX! :)

Great for call center management
Kommentarer: Overall this is a great software program for any company that gets a high volume of calls
Fördelar:
I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.
Nackdelar:
I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.
Svar för 3CX
i fjol
Hi Jessica! Thank you for your positive feedback on 3CX! We are glad to hear that 3CX has helped you effectively manage your call center. Regarding training, 3CX offers a Certification Program that equips you with all the tools and knowledge necessary for deploying and managing a 3CX Communications System. Also, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at [email protected].

One-stop Solution for BIM and Team Collaboration
Kommentarer: File sharing.Team collaboration.Business instant messaging.Call routing and monitoring.
Fördelar:
3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.
Nackdelar:
I do not face any drawback when using this program and I use it on a daily basis.
Svar för 3CX
för 2 år sedan
Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features!
Good voice communication system
Kommentarer: I have just started using it but finding it difficult to dial the number as despite adding zero or + before the number, it still says invalid.So, not sure what's wrong.
Fördelar:
Ease of calling and customer support services
Nackdelar:
Nothing notes till date.Software seems good to use.
Svar för 3CX
för 6 månader sedan
Hello Preeti. Thank you for your feedback. We're glad you're finding the 3CX software good overall. Regarding the dialing issue, we suggest reaching out to a local 3CX Partner who has expertise with 3CX. They can identify the root cause of the problem and assist you in resolving it. You can find the list of 3CX Partners here: https://www.3cx.com/ordering/find-reseller/
Easy to Use PBX for Small to Medium Businesses
Kommentarer: Best Cloud PBX Used with Good Quality Service and easy to use.
Fördelar:
3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems
Nackdelar:
SBCs - Session Border Controller are one thing that sometimes causes an Issues.
Svar för 3CX
i fjol
Hi Falak. Thank you very much for naming 3CX the Best Cloud PBX Used with Good Quality Service and easy to use. We couldn't be happier seeing customers being so satisfied. Also, super glad that 3CX has been an easy-to-use tool for your Small to Medium Business.
Tried and dropped
Kommentarer: Not happy. Wasted my time testing this
Fördelar:
Not much to say in the pro feature, unless you stay in America and can use the voip provided by 3CX to make and recieve calls there
Nackdelar:
Doesnt work well for South Africa. Expensive to use for own voip provider. Portal access issues. Customer support lacks.
Svar för 3CX
i fjol
Hi Michael. Thank you for taking the time to review 3CX. We're sorry to hear that our product did not meet your needs. We aim to offer competitive pricing and even provide a free edition for small companies. We understand the importance of finding the right fit for your requirements and hope you find a system that suits your needs better.
3CX Softphone great solution for our call centre.
Fördelar:
We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical hard phones .
Nackdelar:
we did not experience any issues with the system so im happy to recommend it.
Svar för 3CX
för 2 år sedan
Hi Nicholas! Thank you for taking the time to share your review here on Capterra. We are so happy to hear that 3CX has been a great solution for your call centre! Thank you for being part of the 3CX family.

3CX Review
Fördelar:
Easily integrate with existing business process and customers. Cost savings and mobility.
Nackdelar:
Sometimes errors trying to open the platform and it can be slow.
Svar för 3CX
för 2 år sedan
Thank you for taking the time to share your positive feedback about 3CX. We're thrilled to hear that you've had a positive experience with our system and appreciate you highlighting 3CX's ability to easily integrate with existing business processes and customers.
Great platform
Fördelar:
This software is very easy to use. This allows track of call logged éither missed or dialled. Also allows the call recording to be attached very quickly.
Nackdelar:
The fact that when you log break calls still come to your line plus the chat feature makes a sound even if you're on a call.
Svar för 3CX
för 2 år sedan
Hi Tialee! Thank you for sharing your positive feedback with 3CX! We are really glad to hear that you enjoy the ease of use.
Good PBX
Fördelar:
Easy to manage names and extension numbers.
Nackdelar:
Some difficulties integrating a new phone and with setting up call routing.
Svar för 3CX
i fjol
Hi Sam. Thank you for your review. We're glad to hear that managing names and extension numbers with 3CX is easy for you. For the difficulties you're experiencing with integrating new phones and setting up call routing, we recommend reaching out to one of our certified 3CX partners. They have the expertise to assist with these specific challenges. You can find a 3CX partner near you here: https://www.3cx.com/ordering/find-reseller/.

3CX offers everything you need for low budget
Kommentarer: well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.
Fördelar:
3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.
Nackdelar:
There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.
Svar för 3CX
för 3 år sedan
Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.