Freshchat Recensioner

Clean, Professional and Simple Set-up

Kommentarer: I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

Fördelar:

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

Nackdelar:

While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

A solid tool to provide top-notch customer support through live chat

Kommentarer: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Fördelar:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Nackdelar:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

I simply could not figure out how to use it

Fördelar:

Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.

Nackdelar:

I could not figure out how to use or optimize it for my business. Also, it wouldn't integrate with ConvertKit.

Freshchat is the Great Customer Support Software

Kommentarer: It was a good experience, but we always wanted an amazing experience.

Fördelar:

Freshchat is the nice customer support software to help customers with immediate response.

Nackdelar:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Great for front end customer service

Kommentarer: I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Fördelar:

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Nackdelar:

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

Didn't Stick with Freshdesk Messaging

Kommentarer: Overall I had a poor experience with Fresdesk Messaging. I would honestly not recommend it to others based on my short experience. Again, we only used it for a trial run but all of my team members were fine to move on to the next option.

Fördelar:

I was excited at the prospect of using Freshdesk. My company was looking to re-instate live chat on our site and wanted an app with a smaller footprint.

Nackdelar:

None of us could get the notifications to work. We had multiple people looking into it and it wouldn't work. It also felt overly complicated and not super user friendly. We tried a couple of bots during our trial period and they did not function how we indented.

Abysmal Support, Had to push hard to get our money back.

Kommentarer: They have a nice suite of products with a competitive feature set. However, after-sales support was terrible and we could not confidently continue doing business with them.

Fördelar:

The interface is simple and clean. Their products integrate well with each other, so if you like their software they conveniently talk to each other in some way.

Nackdelar:

Hopefully, they've sorted their billing issues. We set up our account through one of their representatives and it would bill us for more users than we had. They would proceed to process refunds as credits to their platform instead of back to the original payment method unless you pushed hard. Their support team needs to be replaced, one of the most unhelpful support teams I had to deal with.

Low code no code budget friendly chatbot platform

Kommentarer: It is overall good for development of simple chatbots like fact sheet chatbot.

Fördelar:

Adding another language translation, i can simply add it by downloading the Excel sheet of chat tree. & It works perfectly & simple UI of the platform.

Nackdelar:

Condition management for the chats is not that great. Like AND, OR conditions. In the same panel you can't have multiple conditions.

Best Omnichannel Chat Platform for Businesses

Kommentarer: Too good, I am still with them for one of my clients because they liked it very well. The UI does all the magic, it looks really fresh.

Fördelar:

Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,, easily integrate with whatsapp, best-in-class chatbots

Nackdelar:

Options to send SMS through Twilio which is costly for India where lot of cheap options are available. Option to add custom SMS Gateway would have been nice.

Excellent tool to provide superior customer experience

Kommentarer: Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat & Freshdesk to manage live chat and tickets.

Fördelar:

We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team.

Nackdelar:

I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats.

Easy chat

Fördelar:

It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall.

Nackdelar:

I haven't found any issues with the chat as of yet.

Excellent chatbot

Fördelar:

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Nackdelar:

It would be great to be able to program the bot through some API

Inexpensive chat bot for website

Kommentarer: I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.

Fördelar:

This is an inexpensive chatbot and has campaign feature which i use very often on my website

Nackdelar:

It's not very customisable and does not have features like lead generation.

Freshchat excellent tool for your business chat support team and customer service

Fördelar:

The interface is of exceptional quality. InteliAssign and Canned Responses are two of our favorite features. We have two types of customers: business-to-business and business-to-consumer. This feature allows us to automatically assign support staff based on their skills and line of business. Shortcuts for canned responses are also very useful. You can tailor these canned responses to match the tone of your business that you want to convey to your customers in chat.

Nackdelar:

When it automatically creates a Freshdesk ticket and you need to send a response, or it will affect your First response time in Freshdesk.

A nice chat tool for your website, but could be better. Better when bought with the suite

Fördelar:

A great range of integrations available for the third party applications. Full of features like creating workflow bot, triaging chats accordingly, reporting, labelling etc.

Nackdelar:

Setup of logical functions isn't that easy and needs a lot of iterations and help. Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require.

The best way to handle and satisfy your customers

Kommentarer: Lovely experience and very useful for my role.

Fördelar:

First, it's a great platform to receive customers' issues, second, I like that I can track any previous chat to update any progress, and last I love the offline tickets and how easily I can manage them remotely.

Nackdelar:

I have to press the mouse anywhere blank to keep myself online, otherwise, the product will turn me offline.

No notifications to admin or agent when inbox is not open

Fördelar:

Cheap and affordable pricing Design is good

Nackdelar:

Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often. They have this feature for visitors called "never miss a response by turning on notifications" but not for admins. I've contacted their support and they tell me that i only get notifications if i keep the inbox open

Modern customer support tool

Kommentarer: cost effective and being online for our customers 24/7

Fördelar:

Switching to Freshchat for the customer support in our foundation proved to be a successful decision. Unlike competitors like Zendes our agents won't need to be online all the time. A customer asks something, the bot gathers relevant information such as name, phone and e-mail and once one of our agents is online they reply to the chat. The customer will be notified by e-mail or pushnotification. The customer can even leave our website due to this e-mail notification. As we work with volunteers we can never guarantee to be online all day but now with Freshchat we won't miss a chat anymore!

Nackdelar:

We would like a feature to export a conversation into a Freshdesk ticket for future follow up or to convert them into a KB item

Fresh chat good chat

Kommentarer: Is good but change to Chatwoot because freschat is more expensive

Fördelar:

Easy to deploy and integration to website.

Nackdelar:

Need more integration directly to the chat example with messenger whatapp and other tool.

Good tool but needs some improvement

Kommentarer: Overall has been good but the notification issue is the big problem for me.

Fördelar:

Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.

Nackdelar:

My biggest gripe is that the notification is not up to standard. Unless your on one of the Fresh suite the popup does not appear when a new chat comes in. This means that unless you are regularly checking it makes the responses late and therefore not feel like a live chat. It would be good to have a pop out or desktop version so that if you are working on something else an icon will appear to notify you.

Freshchat

Fördelar:

Really enjoyed deploying this onto our help desk. Customer support is absolutely amazing and go above and beyond to help. UI is great and the ability to create the live chat into fresh desk calls allows for nothing to be missed. We use this for first line support and anything more complex we use it for extra details.

Nackdelar:

This used to be included in the fresh desk plan but is now an additional purchase.

In a world of chat and bot solutions, Freshchat wins for me

Kommentarer: It helps us connect with our customers on a professional level across multiple platforms.

Fördelar:

- Professional (why do so many chat apps look so childish?) - Free tier (that is actually useful and doesn't impose ridiculous limits) - Amazing support (even on the free tier, the team go above and beyond)

Nackdelar:

I haven't found fault with Freshworks' chat solution, which is why I always recommend it to clients starting new projects.

easy to set up and integrate with our Freshdesk

Fördelar:

Easy to set up and add extra users and rules. Where I can add office hours that forward to email, allows me to leave it on all day. The email sending with the threaded conversation and forwarding a ticket to freshdesk is a plus

Great for Mobile Apps!

Fördelar:

So far we use Freshchat for our Mobile App. It's integrated inside, so everybody who uses the chat can get in touch with us. .. and they do... and we respond from the very friendly and easy dashboard for us. also it have free version, which fits our needs for now, which is great !

Nackdelar:

Would be better if their cust.support was answering faster.

Great chat software for your website

Fördelar:

Recently switched to Freshchat and can definitely recommend it. The tool is simple and does the job the way you want it to do ! The automations are decent.

Nackdelar:

It lacks integrations with other tools but they will get there.