Freshsales Recensioner

Reliable and cost effective platform

Kommentarer: Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities.

Fördelar:

I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product.

Nackdelar:

To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here.

Freshsales has gained the insights of food retail managers.

Kommentarer: Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.

Fördelar:

As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful. The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort. Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth.

Nackdelar:

However, the complexity of the reporting and analysis tools was a significant drawback. Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills. This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.

Freshsales Review

Fördelar:

It is a great first CRM when you are a small company just starting your business and growing your database. I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and quite intuitive. Would definitely recommend for a small budget and small startup.

Nackdelar:

Some of the features were very tricky, the layout is not very intuitive and it is quite hard to see all your information. Once again, if you try to scale or actually do forecast/sales pipeline review, I'm not sure it is the best tool

Freshsales - CRM for the startup of tomorrow

Kommentarer: Overall Freshsales is a great CRM tool for a new startup to base its sales department.

Fördelar:

It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform.

Nackdelar:

The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present.

Meyann Fresh sales review

Kommentarer: My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process

Fördelar:

Pricing, it's affordable and convient for buyers

Nackdelar:

My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer

Professional experience on working with freshsales

Kommentarer: I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool

Fördelar:

Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it

Nackdelar:

After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper

A new innovative tool for your CRM needs

Fördelar:

1. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team

Nackdelar:

1. A bit expensive 2. Not mobile friendly

A Game-Changer for Sales Teams

Fördelar:

Freshsales offers several features that stand out positively: 1. **User-Friendly Interface**: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. **Lead Management**: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process.

Nackdelar:

Affordable Pricing**: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses.

Easy Automation

Kommentarer: Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more.

Fördelar:

The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine.

Nackdelar:

The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster.

manage your leads to get best results

Fördelar:

very easy to add new leads and update them. This software was part of our onboarding and i was blown away seeing all features. Very intuitive!!!

Nackdelar:

the FAQs have limited answers but still their support team was able to clarify

all most all the competing CRM providers cannot match the price and features that Freas sales proved

Kommentarer: Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM

Fördelar:

the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.

Nackdelar:

I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.

Freshsales review by Nick Chambers

Kommentarer: Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.

Fördelar:

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Nackdelar:

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

FreshSales: An extensive CRM for all your needs

Kommentarer: I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.

Fördelar:

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.

Nackdelar:

Notifications although automated can sometimes be delayed.

Buggy product and horrible customer service

Kommentarer: I wouldnt recommend it to anyone and regret paying for the product

Fördelar:

Not much. The product is OK but the support is just mind-numbing

Nackdelar:

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

Good sales and marketing CRM

Kommentarer: It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Fördelar:

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Nackdelar:

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Freshsales suite fulfills our needs

Kommentarer: Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.

Fördelar:

This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...

Nackdelar:

I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.

Review for Freshsales

Kommentarer: Too complicated for user. Not enough automation for sales activity. Need more features to ease productivity data and a lot of manual work is needed. Will need to improvise on how we are going to measure sales owner strength (sales visits, calls and revenue) to make it simpler to be measure. But other than that, it was good in terms of amending settings and agent that are very supportive to take up any issue and problem arise.

Fördelar:

-Analytics-Pipeline movement-Fields Tracking-Admin settings

Nackdelar:

-Modules arrangement-API problem-Analytic issue

Great Product with the ability to manage your business

Kommentarer: Freshsales has been a blessing for our organization. I am sure if I was using it more frequently, I would not have any concerns. Most of my concerns or difficulties come from lack of use. I would encourage you to give Freshsales a try!

Fördelar:

Everything about this CRM is easy to use. Customer Support has been exceptional! Zoom style support calls have been instrumental in the use of Freshsales. Customer Chat and support email chains are managed quite well and timely.

Nackdelar:

Perhaps I need more training however, I find certain fields difficult to create.

Best CRM! Easy to use

Kommentarer: Its the best solution that we can use. We have all our operations integrated in Freshworks ecosystems.

Fördelar:

I like a lot, becausa you can implement, deploy and use the software in few days. The interface its very confortable and its too easy to use. All the types of users can use it.

Nackdelar:

Nothing at the moment. We hace all cover with freshsales.

Freshsales CRM Review

Fördelar:

Freshsales has lots of good features, and the price is reasonable compared to others in the market. The customer service and support desk is stellar; they are always available to chat and assist within minutes.

Nackdelar:

The product is difficult to navigate and at times feels unintuitive. Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app. However, they are always growing and sending out updates, so I know they're working on this. If you're willing to learn the interface and deal with some of its quirks, then you'll be rewarded with creative features and excellent customer service. If you want a simple, easy to navigate and use CRM, I would look elsewhere.

Review for Freshsales

Fördelar:

The feature of Marketing Automation & Sales sequences are very good. I can modify it according to my convenience. I can create many journeys that can run simultaneously.

Nackdelar:

Sometimes, customer support takes a lot of time to solve the queries.

2 Weeks of Use and It Is OK....

Fördelar:

Been using it for about two weeks so far and the layout is very nice. Still need to get used to the interface but it is easier to use than HubSpot.

Nackdelar:

With quite an extensive database, I feel like HubSpot loads everything faster than Freshsales.

A very good and easy to use platform

Fördelar:

It's easy to set up and use and it's self explanatory, rarely we have to contact your support team.

Nackdelar:

There is not a particular thing I've disliked so far.

Great for everyday tracking

Fördelar:

Overall functionalities that allows you to do a lot of sales and marketing actions

Nackdelar:

Finding and exporting data could be hard. Especially when you don’t the process. Marketing automation quite hatd

Best Freshsales review by top user

Kommentarer: It is my first CRM which i helped integrating and bringing forward and there hasn´t been any day in the time I have used it that I thought I neede another one.

Fördelar:

Freshsales is always aiming for the best user experience. The support is very fast and eager to understand and solve problems.

Nackdelar:

What makes it good is the main fault for me as well: The software changes so much that a lot of times wrong translations come with it as well as not every single update only contains senseful stuff.