--- description: Få detaljerad information om XM for Customer Experience, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för kundengagemang](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.se/software/152924/customer-frontlines Page: 1 / 11\ Nästa: [Next page](https://www.capterra.se/software/152924/customer-frontlines?page=2) > Qualtrics CustomerXM gör det enkelt för företag att övervaka, svara på och förbättra varje viktigt steg under kundresan. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder XM for Customer Experience? Kundupplevelseledare inom alla industrier som är ute efter en robust, lättanvänd lösning för att hantera hela kundupplevelsen. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.6/5** | 255 Recensioner | | Enkel användning | 4.4/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Qualtrics - **Location**: Palo Alto, USA - **Founded**: 2013 ## Commercial Context - **Startpris**: 1 500,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, finska, franska, iriska, italienska, japanska, kinesiska, koreanska, nederländska, spanska, traditionell kinesiska, tyska - **Available Countries**: Argentina, Australien, Belgien, Brasilien, Chile, Colombia, Costa Rica, Frankrike, Förenade Arabemiraten, Indien, Irland, Italien, Japan, Kanada, Kina, Mexiko, Nederländerna, Puerto Rico, Schweiz, Spanien and 5 more ## Funktioner - API - Agentgränssnitt - Aktivitetspanel - Aktivitetsspårning - Analyser - Anonym feedback - Anpassningsbara formulär - Anpassningsbara frågor - Automatiserad routing - Belöningshantering - Beteendeanalys - CES Enkätstruktur - CRM - Chatbot - Employee Coaching Tools - Engagemangsspårning - Feedback-hantering - Flerkanalig datainsamling - Granskningsförfrågan - Granskningsmeddelande - Hantering av kunddata - Hantering av negativ feedback - Hantering av undersökning / omröstning - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - KPI-övervakning - Kommunikationshantering - Kontrollera recensioner - Kundengagemang - Kundhistorik - Kundprofiler - Kundsegmentering - Kundupplevelseshantering - Kvalitetshantering - Lojalitetsprogram - Nyckelordsspårning - Prestandamätningar - Problemspårning - Process / arbetsflödesautomatisering - SMS-meddelanden - Samarbetsverktyg - Spårning av kundaktivitet - Spårning av källskatt - Svarshantering - Tredjepartsintegration - Undersökningar och feedback - Undersökningsstruktur CSAT - Undersökningsstruktur NPS - Visuell analys ... and 35 more features ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) ## Relaterade kategorier - [Programvara för kundengagemang](https://www.capterra.se/directory/30906/customer-engagement/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [Program för kundnöjdhet](https://www.capterra.se/directory/30541/customer-satisfaction/software) - [Mätprogram](https://www.capterra.se/directory/30092/survey/software) - [System för kundomdömen](https://www.capterra.se/directory/31024/review-management/software) ## Alternativ 1. [SurveyLegend](https://www.capterra.se/software/156752/surveylegend) — 4.6/5 (965 reviews) 2. [SurveyMonkey](https://www.capterra.se/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 3. [Jotform](https://www.capterra.se/software/158456/jotform-4-0) — 4.7/5 (2889 reviews) 4. [SurveySparrow](https://www.capterra.se/software/168823/surveysparrow) — 4.4/5 (121 reviews) 5. [Survicate](https://www.capterra.se/software/132914/survicate) — 4.6/5 (99 reviews) ## Recensioner ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6 september 2024* | Marknadsundersökning | Recommendation rating: 9.0/10 > > **Fördelar**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Nackdelar**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Qualtrics - the best for surveys\!" — 5.0/5 > **Hannah** | *8 februari 2020* | Utbildningsförvaltning | Recommendation rating: 10.0/10 > > **Fördelar**: Qualtrics can be customized in basically an infinite amount of ways. My institution uses qualtrics for everything from very short to very long surveys, research studies, and more. Also, users can customize it so that it has their businesses logo/color. It can be 100% personalized. > > **Nackdelar**: I have not found anything I dislike about qualities. It works perfectly for me as both a survey-taker and a creator. > > Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **Verifierad recensent** | *20 maj 2018* > > **Fördelar**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **Nackdelar**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *1 oktober 2025* | Telekommunikation | Recommendation rating: 8.0/10 > > **Fördelar**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *12 september 2020* | Telekommunikation | Recommendation rating: 9.0/10 > > **Fördelar**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **Nackdelar**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- Page: 1 / 11\ Nästa: [Next page](https://www.capterra.se/software/152924/customer-frontlines?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/152924/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data