ServiceNow Recensioner

ServiceNow helps us centralize our processes

Kommentarer: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.

Fördelar:

Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.

Nackdelar:

There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.

Industry Standard for ITSM

Kommentarer: I've used it at a previous company and my current employer. As long as it's built correctly, You'll enjoy it.

Fördelar:

The flexibility to customize and automate processes.

Nackdelar:

There is nothing I Don't not like about ServiceNow

Great workflow communication tool

Fördelar:

Service now is a great communication tool.

Nackdelar:

Training curve for new employees can be a pain.

Some clutter to sort through, but a versatile product for incident tracking

Kommentarer: Overall this is a competent tool, with enough customization options to provide versatility to accomplish wide-ranging use cases.

Fördelar:

Versatile platform that can easily integrate into existing workflows/processes, including incoming email messages, to seamlessly launch incidents.

Nackdelar:

There can tend to be a lot of "clutter" to sort through with the default version of the incident ticket creation, which can make it difficult for ticket creators/users to filter through the traffic to find relevant updates.

Streamlined workflow management with some minor gaps

Kommentarer: ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows. However, the cost and learning curve are not ideal for smaller teams and early-stage startups. For large enterprises, this is almost a go-to tool for any support-related team.

Fördelar:

ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue creation till issue resolution and closure. This saves time and improves productivity.

Nackdelar:

While it is a robust solution, it also has a steep learning curve, especially for someone new to IT. This requires separate training sessions for new joiners.

Great Ticketing Tool

Kommentarer: Over it is a great ticketing tool where a number of reports are easy to create and allows for some customizations.

Fördelar:

I really liked how it cam integration with other applications and systems. The reports and dashboards really gives good insights to what is going on. It is a brilliant ITSM tool as well as the licensing mechanism.

Nackdelar:

So of the out of box examples do not really match up to any of the organization needs. Integration with risk management could have been simpler to show the mapping of business to technical risks.

ServiceNow is very advanced tool but very expensive.

Fördelar:

ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.

Nackdelar:

ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.

ServiceNow GRC Tool

Fördelar:

I most like the search and filter functions of the ServiceNow GRC tool.

Nackdelar:

I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer.

Unified IT service management tool

Kommentarer: I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped.

Fördelar:

Unified IT service management tool with support for customizations and scalability. Used since more than 5 years for Incident management and lifecycle of incidents.

Nackdelar:

ServiceNow is bit expensive for smaller organizations or those with limited budgets. Also customizing for specific enterprises is bit time consuming.

IT ticket management

Fördelar:

It helps to manage all the IT infractions and also very user friendly for users

Nackdelar:

Everything is good in this application and easy to track tickets

Assessing the analytical aspect of ServiceNow

Kommentarer: Using ServiceNow to manage incidents and requests raised by service desk or by people in the company. Mostly working on the reporting side, by creating custom reports to measure certain KPIs. Also, trying to create more advanced reports, using views and the analytical capabilities of ServiceNow.

Fördelar:

Allowing customizations, allowing storing different types of data, multi-purpose. Easy creation of reports

Nackdelar:

When accessing related fields, the creation of reports is sometimes slow. Combining data from multiple tables/sources is not straightforward.

ServiceNow platform experience

Kommentarer: Ticket tool is very helpful and just perfect to create and manage every kind of ticket. Automated features are just perfect.

Fördelar:

Automated ticket creation with perfect dashboard and report creation customization. Highly integrable product with multiple APIs

Nackdelar:

Cost is not suitable for small businesses. Interface is old and laggy.

Positive feedback

Kommentarer: My overall experience with ServiceNow is positive, I enjoy working with it.

Fördelar:

The most I like about ServiceNow, is that it is easy to use and easy to understand

Nackdelar:

The least I like about ServiceNow is that sometimes it takes more time to load, but I guess that is because of my PC

Small Restaurant Bar, big return

Kommentarer: IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Fördelar:

For our industry, keeping the lights on is important. Using service now as a front door to operations management was a big improvement over spreadsheets and loose paper. Taking an approach of automation and routing first to improve our customer Service improved stakeholder relationships dramatically.

Nackdelar:

Cost, it is not equitable for small businesses. It is cost prohibative at times but we are trying to make it work.

IT Ticket management at it best

Kommentarer: my overall experience using service now has been fair enough generally

Fördelar:

Easy to use and integration with other app is seamless

Nackdelar:

The ability to integrate it with PagerDuty to send out Priority One alerts as they are raised by the customer is amazing.

ServiceNow, an excellent solution

Fördelar:

The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.

Nackdelar:

Some of the features seem to be a bit redundant and I'd prefer that the base software roughly stay the same instead of any unnecessary layering.

Feature packed but need some learning curve to pick up

Fördelar:

The software can be extended to many use cases. So you can future proof the solution with a view to add more modules to be integrated among those modules.

Nackdelar:

User interface is not the most intuitive. You cannot get it to work exactly how you want it. In fact my company has to develop a comprehensive user guide to teach us how to use it. There is a known learning curve and you need time to get used to the software.

Revolutionizing IT Service Management

Fördelar:

It automatically routed service requests to the right team, speeding up our response times significantly.

Nackdelar:

It took a while to navigate and find specific features, which slowed down my workflow initially.

IT Support Streamlined

Fördelar:

It is easy to navigate the system as an end user requesting IT support

Nackdelar:

Sometimes it is hard to find the category I am looking for support with, but that likely has to do with our build

Great platform for tracking issues

Fördelar:

ServiceNow makes submitting tickets for issues across teams extremely easy and comprehensive. This platform allows detailed handoffs, easy timeline tracking, and simple commenting/chats between teams.

Nackdelar:

There was a slight learning curve with this platform and initially figuring out how to use all of the features but after that it's easy to use.

Time Saving

Kommentarer: Using Customer service management module and the solid platform has the biggest value.

Fördelar:

The activity dashboards that can be used to track the activities saves great time for users. Being cloud based let the whole diverse team work at the same time without losing any data.

Nackdelar:

It needs to integrate with every other product that have been using by the company.

ServiceNow quick and simple Ticketing and so much more

Fördelar:

Ease of setup and then all the different 3rd party vendors it can integrate into. Makes this an easy sell to any company.

Nackdelar:

Have not found anything not to like yet.

Great ITSM and Asset mgmt tool

Fördelar:

Change and Incident management are very user friendly and easy to enahance and mainti

Nackdelar:

Search functionality can be made more robust and accurate

ServiceNow as a help desk

Kommentarer: Overall, it is an easy to use software, with many functions that supports efficient work.

Fördelar:

The transparent and clean UI experience.

Nackdelar:

A bit slow loading speed when there are multiple tabs open

ServiceNow Feedback

Fördelar:

It is easy to use, and you can custom your views

Nackdelar:

Sometimes it is really slow when you click on a link