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ServiceNow Recensioner

4,5 (246)

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Fördelar:

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

Nackdelar:

ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features sure, but finding what you need can be very difficult at times.

Betyg för ServiceNow

Medelpoäng

Enkel användning
4,2
Kundservice
4,3
Funktioner
4,4
Valuta för pengarna
4,2

Sannolikhet att rekommendera

8,4/10

ServiceNow har ett totalt betyg på 4,5 av 5 stjärnor baserat på 246 användarrecensioner på Capterra.

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Filtrera recensioner (246)

Brandon
Brandon
Press Assistant i USA
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 1 001‒5 000 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

I used ServiceNow in a Desktop Support Role

5,0 för 3 år sedan

Kommentarer: I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.

Fördelar:

ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

Nackdelar:

Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.

Terry
IT manager i Australien
Verktyg, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

ServiceNow is very advanced tool but very expensive.

5,0 för 6 månader sedan

Fördelar:

ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.

Nackdelar:

ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.

Philip
Application Administrative Developer i USA
Bank, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

A troubling world without Service Now

5,0 för 3 veckor sedan Nytt

Kommentarer: It’s been great. I love the ability to develop and admin the platform all at once. It’s a great learning tool for low code and other forms of development.

Fördelar:

Its ability to be completely customizable. With its only limit is your ability and imagination.

Nackdelar:

Sometimes it can be to customizable. It can be challenging to solve a solution when it has to be built from scratch if the system does not already include it.

Mihir
Information Security Intern i USA
Utbildningsförvaltning, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Övervägda alternativ:

Easy to setup but limited features

3,0 för 2 år sedan

Kommentarer: We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.

Fördelar:

It's easy to setup and has limited features without overwhelming the user

Nackdelar:

The features are limited and UI is very bad

Zain
Zain
Support Team Lead i Storbritannien
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 5 001‒10 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Using Service Now as a Team Lead

5,0 för 3 månader sedan

Kommentarer: Overall a great experince over the last year or so. My team have greatly loved this new tool and as a LM it has allowed me to focus alot more on metrics and making my team efficient.

Fördelar:

Dashboard and Reporting Ticket Management Customisation I am in the process of setting up automated ticket creations based on application alerts which will be fantastic.

Nackdelar:

It takes a little time to get your head around the reporting element if you have multiple status's. You have to play with the data to get it spot on, but its fairly easy and you will get the hang of it quickly.

Verifierad recensent
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 5 001‒10 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Övervägda alternativ:

as a Project lead we customize and use this Product extensevely.

4,0 för 2 år sedan

Kommentarer: I love this Tool because of its ease of use of the tool.
The way they develop the feature is great.
KB and Articles for support documents are good.
ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Fördelar:

all the Modules that we used are ease to use. Documentation is well maintained. Easy to implement. easy to track the changes for Admin Team. Reporting Module is Great for BIz team.

Nackdelar:

Cost and Product Support. Product road Map dates are not clear.

Lillian
Lillian
Human Resources Generalist i USA
Verifierad LinkedIn-användare
Sjukhus och hälsovård, 10 000+ anställda
Har använt programvaran för: 1 + år
Recensentens källa

ServiceNow helps us centralize our processes

4,0 för 9 månader sedan

Kommentarer: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.

Fördelar:

Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.

Nackdelar:

There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.

Rishabh
Rishabh
Director - Customer Success i Indien
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Övervägda alternativ:

A decent tool to manage enterprise operations

4,0 för 2 år sedan

Kommentarer: The overall experience with ServiceNow has been pretty neutral. While there is no denying that the tool serves its purpose, it must evolve on all fronts to stay in the competition. Support, Interface, Design, New features, everything.

Fördelar:

The pricing of the software, in comparison to JIRA, Zendesk, etc.

Nackdelar:

The interface of the software can be worked upon.

Manon
Associate software engineer i Australien
Datormjukvara, 10 000+ anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Revolutionizing IT Service Management

5,0 för 3 veckor sedan Nytt

Fördelar:

It automatically routed service requests to the right team, speeding up our response times significantly.

Nackdelar:

It took a while to navigate and find specific features, which slowed down my workflow initially.

Dipti
IT Recruiter i USA
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Great ITSM and Asset mgmt tool

5,0 förra månaden Nytt

Fördelar:

Change and Incident management are very user friendly and easy to enahance and mainti

Nackdelar:

Search functionality can be made more robust and accurate

Meenakshi
It project coordinator i Kanada
Detaljhandel, 1 001‒5 000 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

S-Now

5,0 för 2 år sedan

Kommentarer: New to the tool but very excited.

Fördelar:

Tool is very in demand and resources do not need much training. Easy to setup as many companies offer the setup packages.

Nackdelar:

Integrating various things is tough as it need the requirements from customer.

John
Helpdesk agent i Spanien
Informationsteknologi och tjänster, 5 001‒10 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Main ticketing tool for a company present in over 60 countries

5,0 i fjol

Kommentarer: From perspective of a Service Desk Agent, Service Now is a solid ticketing tool with lots of customization and integration options, and decent monitoring capabilities. With regard to reporting - it is no match for an Excel spreadsheet, but the option "Export to Excel" is available in any report table :)

Fördelar:

Customization options and integration with with other tools (Nagios) as well as separate instances of Snow. As an example: one of our customers is running their own instance of Service Now. Their users interact with their own instance of Snow: log incidents, create service requests, receive and respond to mail communication. Snow objects from customer instance are then bridged (synced) into our instance of Snow, where they are actioned by fulfillers. User communication, ticket status etc. are then bridged (synced) back into customer instance of snow and reach final users.

Nackdelar:

There is a learning curve for agents coming from other ticketing tools as well as for new joiners - which is expected. A lot of user guide/process information is openly available, however not all the options described (especially reporting) are available in the version currently deployed by the company, which leads to some areas of tribal knowledge.

Verifierad recensent
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 10 000+ anställda
Har använt programvaran för: 1 + år
Recensentens källa

Övervägda alternativ:

A wonderful and probably the best ticket and change management tool

4,0 för 2 år sedan

Fördelar:

Search feature is very powerful and easy to use as it is globalized search. Allows me to see the ticket distribution across my teammates. Supports customization of the change management process.

Nackdelar:

The frontend design looks a bit old and not much attractive to me personally. Also it is little bit costly. Apart from these 2 things, everything else seems great about ServiceNow.

Dakshina Singh
Software Engineer i Indien
Informationsteknologi och tjänster, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Review by DB - ServiceNow

5,0 för 2 år sedan

Fördelar:

This feature is very very impactful in day-to-day IT business. From incident management to customer engagement, it provides end-to-end solutions. You have multiple options to display your data in graphical or list formats. It gives multiple filters to generate effective reports. It provides a very easy and feasible way to onboard the users and manage the customer accounts and their cases. Our IT department uses ServiceNow helpdesk services to manage the employee data. The support features from ServiceNow makes it easy.

Nackdelar:

I do have a few things in mind that ServiceNow can upgrade: 1. They should give the option to edit the comments we make on cases/incidents/changes etc. 2. They should provide the option to perform the search specifically on comments and it should be optimised. 3. There should be option for grid view instead of list view, such that user can go to the next case or incident and update them side-by-side. Currently if we filter out 10 cases, we have to open them all in separate tab to work on it. It should be managiable using same tab only.

Ryan
Analyst Developer i Kanada
Telekommunikation, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

As Flexible as it is Functional

4,0 för 3 år sedan

Kommentarer: We've been using ServiceNow for 5+ years and it has really transformed our Service Desk and Customer Service teams ability to work with the customer.

Fördelar:

ServiceNow is such a user friendly product. Their out of the box modules require very little customization to get you up and running using a wide suite of available modules, there's not a lot ServiceNow can't do.

Nackdelar:

Over-customization can make upgrading time consuming but there are plenty of guides to assist you with this process.

Gajendra
Gajendra
IT Specialist i Luxemburg
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Service Now Review

5,0 för 3 år sedan

Kommentarer: For me it very good, specially the change.very easy to create change and follow up with the different parties.

Fördelar:

Amazing tool for change incident and CMDB management. I am using this tool for change and incident and I found it best among the tools I used. Design the too the way you want. Very simple user interface and make process very easy. With any experience user can use this tool

Nackdelar:

Nothing as I am aware of as for me this is best and the way service now is improving , I have nothing what I can this as an improvement.

Hamzat
Application Support Analayst i Nigeria
Informationsteknologi och tjänster, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Best ITSM tool

5,0 för 3 år sedan

Fördelar:

Service now makes integrating workflow automation easy. I am able to carry out multiple IT Service management activities, ranging from incident management to Change management. it helps to aid accountability, you are able to view the work effort of each employee and the time it takes for incidents to be resolved in line with SLA. With Service now, I am able to view all task and incidents raised to my team at every particular point in time, assign them to appropriate team for resolution and also follow up on resolution. It also provides a platform where i am able to identify trends and recurring issues. The dashboard allows me to view all related activities at a glance, for me it is the best ITSM tool .

Nackdelar:

From NON -IT user perspective, it is difficult to work around the platform, it needs etxra training to educate users on how to use it. Asides that it is a great ITSM tool.

Edrick
Process Associate i Filippinerna
Personalavdelning, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Great Ticketing Tool!

5,0 för 3 år sedan

Kommentarer: Overall, this is a great software to organize and manage requests and concerns in mid to large businesses.

Fördelar:

This software have extensive features which allow us users to work more efficiently. Managing request and concerns of our employees has been easier because they can create raise it through chat or ticket/case in this software anytime. Communication by users and administrators have been easy because they can follow-up through the software or even via email. Dashboard also can be customized depending on the user's needs. It also has a Knowledge Base Management attached to it which allow administrators to clarify or countercheck their responses/resolutions to the tickets/cases.

Nackdelar:

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

Verifierad recensent
Verifierad LinkedIn-användare
Sjukhus och hälsovård, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

SaaS based enterprise ticketing, change management, and configuration management

5,0 för 3 år sedan

Kommentarer: We use ServiceNow for managing support requests coming in to IT, for IT change management, and application configuration management. It has proven to be stable and reliable.

Fördelar:

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

Nackdelar:

This is a little more complicated for things like configuration management and opening a support request (from a support provider perspective). There are just a lot of steps and a lot of information to fill out. I would recommend having a couple of ServiceNow experts who can help standardize workflows and provide training for these more complicated tasks. Also, the dashboard can get too cluttered if you let it.

Faith
Customer Service Specialists i Kenya
Jordbruk, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

We all like timely results, try ServiceNow. It gives exactly that.

5,0 för 10 månader sedan

Kommentarer: Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.

Fördelar:

Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.

Nackdelar:

ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.

Troy
Software Engineer i USA
Sjukhus och hälsovård, 10 000+ anställda
Har använt programvaran för: 1 + år
Recensentens källa

Lots of Features But Not Easy to Use

5,0 för 3 år sedan

Kommentarer: My overall experience with ServiceNow skews negatively because it's not easy to find what I want, the only somewhat saving grace is the built-in favorites you can save for commonly used areas.

Fördelar:

ServiceNow has a lot of features that are all in one place. This includes tracking incidents, requests, change controls, paging, timesheets and more. It's also quite customizable because you can create your own dashboards with whatever information you want.

Nackdelar:

ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features sure, but finding what you need can be very difficult at times. If I know exactly what I'm looking for, it can be easy, but if I don't remember if something was an 'Incident', Request, change, or something else, it can be very difficult for me to find. I don't see an easy way to just view everything that's assigned to me, regardless of what it is.

Verifierad recensent
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 10 000+ anställda
Har använt programvaran för: 2 + år
Recensentens källa

Excellent Incident tracking Tool

5,0 för 2 år sedan

Kommentarer: Excellent tool and request & Incident tracking and reporting purposes

Fördelar:

Ease of use, User friendly and good User Interface.

Nackdelar:

Having autorouting feature will greatly help manual assignment

Colin
PM i USA
Underhållning, 501‒1 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Review of SNOW

4,0 för 10 månader sedan

Kommentarer: Overall is good. It has most features that I need.

Fördelar:

ITSM. Ticket management and dashboard.

Nackdelar:

UI not intuitive enough. Sometimes it's not easy to find the button

Evgeni
Evgeni
ServiceNow Developer i Polen
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa
Källa: GetApp

Best-in-class ITSM platform

5,0 för 7 månader sedan

Fördelar:

All-in-one product for the organization's digital transformation. ServiceNow offers a variety of solutions for ITSM, ITAM, ITOM, CMDB, HR, etc.

Nackdelar:

ServiceNow doesn't provide a free trial period. The license cost may seem expensive as well as annual fee for developers/administrators/architects to keep their certification valid.

Verifierad recensent
Verifierad LinkedIn-användare
Finansiella tjänster, 1 001‒5 000 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Perfect IT service management application

5,0 för 3 år sedan

Kommentarer: Servicenow is being used to manage tickets and incidents in the firm, making it easy to trace,monitor and have an overall knowledge of the incidents.

Fördelar:

The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours. the ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.

Nackdelar:

The web portal is quite heavy and needs a very strong bandwidth. Optimizing the web portal so it can work even in low bandwidth conditions