I 18 år har vi hjälpt företag
välja bättre programvara

Om Hostaway

Jättebra programvara för kanalhantering för fastighetförvaltningsföretag. Anslut, lista och hantera fastigheter och team enkelt från en plats.

Lär dig mer om Hostaway

Fördelar:

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation.

Nackdelar:

Export function to Booking.com somewhat limited - can not create extra rooms via hostaway, bed setup not ideal for representing non-traditional bedding.

Betyg för Hostaway

Medelpoäng

Enkel användning
4,6
Kundservice
4,8
Funktioner
4,7
Valuta för pengarna
4,6

Sannolikhet att rekommendera

8,9/ 10

Hostaway har ett totalt betyg på 4,8 av 5 stjärnor baserat på 1 295 användarrecensioner på Capterra.

Har du använt Hostaway tidigare?

Dela din erfarenhet med andra programvaruköpare.

Filtrera recensioner (1 295)

Niels
Niels
CEO i Karibiska Nederländerna
Verifierad LinkedIn-användare
Kommersiella fastigheter, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Excellent service

5,0 förra månaden Nytt

Kommentarer: Very good. Excellent customer service. Friendly and technical knowledge is very good.

Fördelar:

The endless possibilities of setting in the website.

Nackdelar:

Quite a difficult setup procedure. Minimal website design for customer interface

Ivo
operational manager i Slovakien
Turistföretag, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

super cool product for STR

5,0 förra månaden Nytt

Kommentarer: fullfilling all my requirements, for my more than 35 listings,

Fördelar:

thank you for excelent support of [sensitive content hidden]

Nackdelar:

all is good , I like the product very much

Danny
Owner i USA
Turistföretag, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Tripled their fee after three months, DO NOT TRUST THEM.

1,0 för 2 månader sedan

Kommentarer: Bait and switch, plain and simple. Waste of 3 months and thousands of dollars.

Fördelar:

We did an exhaustive search of similar companies to manage our 22 nightly rental cabins in Alaska. Switched from Checkfront and Resnexus. Spent three months getting set up, countless hours learning and adapting, all while paying $600/month for the software. Finally got it all working right and thought we were set. BUT SEE CONS!

Nackdelar:

Without warning, Hostaway starting charging our guests a 2% "guest service fee," nearly tripling the cost of their service. It went from $600/month to $600/month + 2% of $600,000 gross. Assuming this was a mistake we called tech support, and got a million excuses. "Costs have gone up," "Other software systems also charge a fee," "the customer pays it," etc. We asked if we had agreed to it, and they claimed the license agreement says "prices may change without notice." I guess it does, but tripling the price without notice seems beyond excessive. We're now looking to start the whole process over again.

Ali
Managing Director i Storbritannien
Turistföretag, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

First class technology and support

5,0 för 3 månader sedan

Kommentarer: Brilliant, a lot to learn but great support and running 30+ single handedly

Fördelar:

The technology and functionality is brilliant but without the customer support, I would have struggled and [sensitive content hidden] has been amazing.

Nackdelar:

Living in a seasonal area, it’s necessary to snooze properties over the winter but you have to delete them or pay which is a problem as lose all the data

Övervägda alternativ: Smoobu och StayFi

Anledningar att välja Hostaway: PTK Connect, Pass the keys are a franchise who took a lot of money and had an over complicated system

Anledningar att byta till Hostaway: Best price with all the functionality I needed

Jaryn
Owner i USA
Fastighet, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

[sensitive content hidden] Onboarding

5,0 för 2 veckor sedan Nytt

Kommentarer: So far product has been game changing for my business.

Fördelar:

Customized onboarding support. [sensitive content hidden] my onboarding specialist new everything about the product and how to teach it from top to bottom. As he was really my only interaction with the company besides my sales rep, he really was 'hostaway' to me and did an incredible job setting me up for success with the software and also just helping to set the overall tone for hostaway as a company. Couldn't recommend him enough.

Nackdelar:

Haven't found a 'con' yet. Product is really top notch for managing multiple properties across multiple platforms.

Övervägda alternativ: Guesty och Hospitable.com

Anledningar att byta till Hostaway: My sales call was 1000% better with Hostaway. Price for onboarding as well as monthly was more competitive. Hostaway also had the best reviews on the web about the product.

Steven
Owner i Kanada
Turistföretag, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

First Onboarding Call

5,0 för 2 veckor sedan Nytt

Kommentarer: Ace Colonia was an awesome guide to show me the ropes of the platform and I can't wait for the rest of the onboarding sessions!

Fördelar:

All the tools and integrations seem very straightforward and streamlined once you know how to navigate the platform. Additionally, making your own website was literally just the click of a button

Nackdelar:

Wouldn't say its a dislike there is just a ton of pages and tabs I need to familiarize myself with and it will probably take some time.

Flora
CEO Founder i Grekland
Fritid, resor och turism, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Hostaway Appreciation

5,0 för 2 veckor sedan Nytt

Kommentarer: Hostaway works well with us. The process is smooth although we are new to this platform, it provides us with many tools.

Fördelar:

Our hostaway boarding was with [sensitive content hidden]. He was extremely kind and patient with all our questions. He went above and beyond to answer all our questions and concerns. From Blend In Blue we rate [sensitive content hidden] with a 5star. He made our onboarding a pleasant experience. We greatly appreciate [sensitive content hidden].

Nackdelar:

We find difficulties in contacting support and receiving replies that solve our issue.

Emma
Executive Assistant i USA
Turistföretag, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Thank you, [sensitive content hidden]

5,0 för 3 veckor sedan Nytt

Kommentarer: Great service, fast and very knowledgable!

Fördelar:

I had the pleasure of working with [sensitive content hidden] when I called Hostaway support! [sensitive content hidden] was patient, knowledgable, and walked me through my problem step-by-step. Highly recommend!

Nackdelar:

I am new to the platform, so some of the features aren't that intuitive to me yet.

Chad
owner i USA
Fastighet, Egenföretagare
Har använt programvaran för: 1 + år
Recensentens källa

NICE for the most part !!

5,0 för 4 veckor sedan Nytt

Fördelar:

Hostaway is a nice program to use for the most part. Some things could be better.

Nackdelar:

When they are adding things or changing things , Hostaway must think everyone is in IT Development and can move around the system rapidly. They need to " dumb down somethings " to make it more user friendly and remember , some of us users are only here couple times a month and NOT using it every day , so we forget some things. Most times I can not reach anyone via phone for a quick question.

Ken
Owner i USA
Turistföretag, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Customer support like no other PMS

5,0 för 3 veckor sedan Nytt

Fördelar:

Excellent support for any questions. The on-boarding process was super helpful. Our on-boarding specialist was FABULOUS!! Very knowledgeable and able to help us with all of our questions as we got going.

Nackdelar:

The app needs more development as it is not as robust as it could be. Needs to include more of the features found on the desktop browser.

Oren
Admin i USA
Turistföretag, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Better than all 3 that we tried (Guesty, Eviivo, Lodgify).

5,0 för 7 månader sedan

Kommentarer: Friendly staff, easy and professional onboarding.

Fördelar:

After having nightmares with Guesty and the very expensive Eviivo (Lodigfy doesn't even deserve my attention--sorry:(

Nackdelar:

So far nothing---I like it a lot. Easy to work with, friendly, and PHONE SUPPORT that actually helpful. Guesty's phone support (if you're to get it), is useless. Their agents are not trained well. They will simply create a ticket which you could have done from the email---It was very annoying.

Marcelo
Manager i USA
Turistföretag, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

[sensitive content hidden] is 5-stars

5,0 för 3 månader sedan

Fördelar:

The software works well so far. Although I am pretty techy, it does require some patience and playing around to understand. The kick-off course gives good insight but it's still some work. The best thing about Hostaway is [sensitive content hidden]. I have been about to throw in the towel a couple of times and he's a game changer.

Nackdelar:

A bit complex for the basic user. For example, I was struggling to add a new formula to an owner's report and it wasn't showing up. It was a simple "refresh" that had to be clicked. The "refresh" is hidden in the "more" button. I don't see a reason why a refresh would be required - the system should automatically refresh itself once you add a new formula. This is just an example of how I think Hostaway is very good but could be better.

Sarah
Broker Owner i USA
Fastighet, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

[sensitive content hidden] (Support Specialist) deserves a Gold Star

5,0 för 6 månader sedan

Kommentarer: Recently I needed help fixing a situation I created on the platform. I had the best Customer Service experience of any company when [sensitive content hidden], a Hostaway Support Specialist, helped me through the issue resolving my problems completely. During the session, she also taught me some new techniques for managing my listings. [sensitive content hidden] was a heaven-sent for the moment! Thank you!

Fördelar:

The ease of use of the software and its integration capabilities along with automated messaging.

Nackdelar:

I'm a small-time Property Manager and Hostaway has so many features it's hard for me to keep up with all I need to be trained to do.

Övervägda alternativ: Guesty Lite

Anledningar att byta till Hostaway: Reviews from the industry and training features

jonathan
Owner i USA
Fastighet, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

So happy i chose hostaway for my short term rental business

5,0 för 2 månader sedan

Kommentarer: 100% satisfied. best customer service that i have ever dealt with

Fördelar:

very professional and if i ever need anything they answer right away

Nackdelar:

the only thing that they have no control over is the transfer of info to different platforms, some info goes and some you have to do manually. but that is controlled by the other platforms.

Övervägda alternativ: Guesty Lite

Anledningar att byta till Hostaway: Great intro in the demo meeting, as well as great price for product

Margarita
COO i Grekland
Turistföretag, 11‒50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Exceptional Support and Comprehensive Features

5,0 för 3 månader sedan

Kommentarer: I highly recommend Hostaway for anyone looking for a reliable and feature-packed property management solution.

Fördelar:

The platform is user-friendly, integrates seamlessly with various channels, and offers excellent automation features, which save a lot of time. What stands out is the customer support. Billy, in particular, with his professionalism and deep knowledge made a significant difference in my experience.

Nackdelar:

Some features feel a bit outdated, and the mobile app could be more intuitive. Additionally, there were minor glitches during peak usage periods, but the whole team was quick to provide solutions.

Övervägda alternativ: Smoobu och Avantio

Anledningar att byta till Hostaway: Hostaway provides a modern, intuitive platform that simplifies property management tasks. The other platforms are outdated and difficult to navigate, making them less efficient for daily operations.

Cinda
President and CEO i USA
Fritid, resor och turism, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

[sensitive content hidden] is a ROCKSTAR at Hostaway!

5,0 för 3 månader sedan

Kommentarer: Fantastic~! Love it overall! thank you

Fördelar:

I have been thoroughly impressed with the ease and functionality of Hostaway. The platform is intuitive, well-designed, and incredibly user-friendly. What has truly stood out to me, however, is the exceptional onboarding experience with [sensitive content hidden]. [sensitive content hidden] has been patient, kind, and incredibly knowledgeable, making the transition seamless and enjoyable. I am deeply grateful for [sensitive content hidden] support and for the outstanding service provided by Hostaway. Thank you!

Nackdelar:

so far there is nothing that I would change!

Övervägda alternativ: Hostfully Property Management Platform

Anledningar att välja Hostaway: I didn't feel like Uplisting was doing a great job with making sure I didn't get double bookings and I also didn't love their lack of customer service

Tidigare programvara: Uplisting

Anledningar att byta till Hostaway: customer service reviews and great product offering

Brian
Owner i USA
Turistföretag, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Best channel management software

5,0 för 8 månader sedan

Kommentarer: Very satisfied. I couldn’t manage my three properties across three channels without this software.

Fördelar:

The best thing they do is assist with the onboarding. All the other software tools don’t do much to help you get it setup. They stayed with me until I was fully setup. The support team is the bomb!

Nackdelar:

Probably just how not all channels integrate the same way but not sure anything can be done about that.

Övervägda alternativ: Guesty Lite

Anledningar att välja Hostaway: They did not help me set it up and it wasn’t working correctly under the trial. It was causing more issues than it was fixing.

Tidigare programvara: Guesty Lite

Anledningar att byta till Hostaway: Same as above, wasn’t working correctly and had zero setup help.

aleck
Property Manager i Australien
Fastighet, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Hostaway is a great channel manager

5,0 för 3 månader sedan

Kommentarer: I think the onboarding is a great feature and to know that i have a point of contact at Hostaway, rather than just random support people, is great. This is one of the main reasons i would recommend Hostaway.

Fördelar:

The control over rates and being able to manage across multiple platforms, we especially like the easy use direct website.

Nackdelar:

the speed of messages. airbnb message come through a lot quicker but booking.com i find easier to use on their website than Hostaway. We would like some features automated, like financial reporting and even a way to link to something like Pocksmith or Xero would be amazing.

Jacob
OWNER i USA
Turistföretag, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Good, but...

4,0 för 3 månader sedan

Kommentarer: Overall it has been good, but it has changed a lot since we first started with Hostaway. We are becoming less pleased with our experience.

Fördelar:

Has many functional features that help with operations.

Nackdelar:

Hostaway is more focused on adding additional services to sell versus improving the product they already have.

Övervägda alternativ: Guesty Lite och Hospitable.com

Anledningar att byta till Hostaway: It was an all-in-one product and integration with our own website.

Brian
HEAD HONCHO i USA
Fastighet, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Seasoned host 5 years plus

4,0 för 8 månader sedan

Kommentarer: Turn times for response is 24 hours or more. The chat option has AI directory but sometimes you need a person to explain or problem-solve an issue which sometimes is 24 hrs

Fördelar:

The ability to control my listings with a minimum night stay, changing pictures, titles etc

Nackdelar:

Not so user-friendly. The mobile app limits what you can do. Many times I have to wait to get back in front of a PC to handle a simple task.

Jarl
Retired Captain Paramedic i USA
Allmän säkerhet, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Hostaway and [sensitive content hidden]

5,0 för 10 månader sedan

Kommentarer: Positive! Product is good, call takers need a bit more training!

Fördelar:

I have very few issues! Usually if I have an issue, it is fixed quickly!

Nackdelar:

When I have an issue it can be very difficult to find someone who knows how to fix it! [sensitive content hidden] has saved me with several issues recently and in the past. He is exceptional as far as customer service and knowledge go!

Barbara
General Manager i Australien
Turistföretag, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Amazing tool for property managers!

5,0 för 4 månader sedan

Kommentarer: It has been a great experience! Love the webinars and response from the support team!

Fördelar:

It has make my job lot easier and organized

Nackdelar:

Pricing, Booking engine it’s not easy for someone not used on coding or those skills… should have a price and some specialist to assist on designing the booking engines, and that there are still some things that may need to add in order to be perfect hehe

Karen
Managing Partner i USA
Turistföretag, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Hats off to Hostaway for providing exceptional teachers for onboarding

5,0 för 7 månader sedan

Kommentarer: My overall experience with Hostaway has been positive, primarily because of the trainer we were assigned. Not only was he patient but he was also flexible when I needed to make last-minute meeting changes. He never became impatient and patiently reanswered the same quesetion if needed. Also, none of my questions stumped him.

Fördelar:

I appreciated having six training sessions led by the same expert Hostaway representative. I quickly became comfortable asking questions, and the rep adapted to my learning pace. Every question I asked was answered and I was guided through new skills with hands-on experience.

Nackdelar:

I find Hostaway challenging to learn. It is more sophisticated than I probably need with only two properties. If I were starting over, I might choose management software with fewer functions and, therefore, a less overwhelming interface.

Catherine
Owners i Kanada
Kommersiella fastigheter, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Stellar Assistance with Hostaway Onboarding

5,0 för 8 månader sedan

Kommentarer: I wanted to take a moment to express my heartfelt gratitude for the incredible support [sensitive content hidden] provided during my onboarding process with Hostaway. Her assistance was nothing short of exceptional, and I am truly grateful for the time and effort she dedicated to ensuring everything went smoothly. From the outset, [sensitive content hidden] professionalism and expertise were evident. She guided me through each step with clarity and patience, making what could have been a complex and overwhelming experience feel seamless and manageable. Her prompt responses and thorough explanations were invaluable, and I felt reassured knowing I had her support. [sensitive content hidden] dedication to helping me understand the platform and its features was remarkable. She went above and beyond to address all my questions and concerns, and her insights were instrumental in helping me get up to speed quickly. Thanks to [sensitive content hidden] outstanding support, I am now confidently using Hostaway and already seeing the benefits of this powerful tool. I cannot thank her enough for her exceptional service and the positive impact it has had on my business.

Fördelar:

What I appreciated the most was the help from the entire team and the automation of managing tasks. This gives me the confidence to attend to other matters, knowing that Hostaway is taking care of the rest.

Nackdelar:

The integration with Verbo. But it's not your fault!

Övervägda alternativ: Guesty Lite

Patrick
Owner and operator i USA
Fastighet, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Hostaway review

5,0 för 7 månader sedan

Kommentarer: It’s been good overall. Just some things I hope will update or change in the future like I mentioned above. Billy has been one of the main guys who answer my support questions and he is great! 5 stars to him

Fördelar:

Constantly trying to improve the platform with new things and fixing old issues

Nackdelar:

1) Not able to set different cancellation policies with VRBO. VRBO allows you to have a cancellation policy for short term stays and a different one for long term stays. HostWay doesn’t have a connection currently to link correctly with them to do that. 2) Wish users would be able to create different minimum day stays and maximum day stays on different OTAs. 3) If you all had a CRM that would be awesome too 4) If a manual payment like a check is entered. Have it a way to delete it without clicking “refund”. Gives me anxiety thinking they’ll be refunded on a CC charge