Raklet Recensioner

4,8 (44)

Om Raklet

Raklet är en allt-i-ett-lösning för att bygga, engagera och utveckla din nätgemenskap. Moderna produkter för kontakter, meddelanden och betalningar.

Lär dig mer om Raklet

Fördelar:

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Nackdelar:

If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Betyg för Raklet

Medelpoäng

Enkel användning
4,7
Kundservice
4,8
Funktioner
4,7
Valuta för pengarna
4,8

Sannolikhet att rekommendera

9,1/10

Raklet har ett totalt betyg på 4,8 av 5 stjärnor baserat på 44 användarrecensioner på Capterra.

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Filtrera recensioner (44)

Fatih T.
Fatih T.
Genel Sekreter i Turkiet
Verifierad LinkedIn-användare
Har använt programvaran för: 1-5 månader
Recensentens källa

As we were about to spend thousands to develop membership software, we discovered Raklet and saved.

5,0 för 4 år sedan

Fördelar:

Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.

Nackdelar:

Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Svar för Raklet

förra månaden

Hi Fatih, It's of top priority for us that our platform is as affordable as it is functional and easy-to-use, so we are very happy to hear that you agree with us on this. We also hope that the whole customization process worked out well for you and you are content with the new features! Best, Raklet Team

Garrett J.
Director i Turkiet
Ideell organisationsledning, 1 001-5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Övervägda alternativ:

Great platform, highly recommended!

5,0 för 3 år sedan

Kommentarer: Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

Fördelar:

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Nackdelar:

Nothing in particular. It works like a charm.

Svar för Raklet

förra månaden

Hello Garret, We are very happy to hear that you found our service to your liking. Our customer support team works quite hard to give you, our precious customers the best experience possible. It's a pleasure to work with you! Best, Raklet Team

Terry W.
membership chair i USA
Medborgerlig-och social organisation, 2-10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Bad experience with this company

1,0 i fjol

Kommentarer: This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues.
Things would randomly go wrong - and no recourse was offered, much less apologies offered.

Fördelar:

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Nackdelar:

Not consistent. The updates seem to "break" processes that had been working fine.

Svar för Raklet

i fjol

I'm founder of Raklet and I want you to know more about what happened here. We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market. Our product is modern and easy to use. We offer free email/chat support and respond in less than 24 hours (usually within minutes). We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted). They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled. We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are...

Amando boncales B.
Amando boncales B.
CEO i USA
Verifierad LinkedIn-användare
Utbildningsförvaltning, 11-50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Membership & Continuing Technical Education Software

5,0 för 2 månader sedan

Fördelar:

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Nackdelar:

Feature limitations on artifact submission

Svar för Raklet

förra månaden

Hi Amando, Thank you so very much for taking the time to write us a review. As a team, we are doing our very best to make our platform user-friendly and customizable. It's also very important for us that our customers find a direct way to communicate with our team, so any suggestion or support request doesn't go overlooked. It's a pleasure to be of service. Best, Raklet Team

Elisabetta M.
Professor i Italien
1 001-5 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Evviva Raklet!

5,0 för 6 år sedan

Kommentarer: I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

Fördelar:

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Nackdelar:

At the moment - I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members. - Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites. - The graphic possibilities of Newsletters might be potentiated. - It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use. - It might be developped the use of Raklet as Social Network of Members. - It might be developped the use of SMS for the payment of the fees!

Svar för Raklet

förra månaden

Hi Elisabetta, Thank you so much for taking the time to leave such a thorough feedback, we really appreciate it! It's of utmost importance for us that our customers find us easy to reach and pleasant to communicate with. We do our best to be open for any suggestions being sent our way too. We now have an export feature where you can get a detailed list of all of your members with any information stated in their profiles. You can also find the guide on this in our help center. It's a delight to be of service. Best, Raklet Team

Christian A.
Secretary i Tyskland
Miljötjänster, 11-50 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Good option for starting your own organization

5,0 för 3 år sedan

Kommentarer: We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet.

Fördelar:

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Nackdelar:

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Svar för Raklet

för 3 år sedan

Thanks for your detailed feedback Christian. We're constantly improving our platform and we're glad to have you onboard!

Hakan Ç.
Board member i Turkiet
Informationstjänster, 201-500 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Quality

5,0 i fjol

Kommentarer: We have been using it for about 3 years, but we are very satisfied, but the prices are high due to the exchange rate difference. It may be more flexible for low-income organizations.

Fördelar:

Easy to use and straightforward. We are people with low vision, a more visible visuality can be used.

Nackdelar:

Coloring and themes can be chosen. We are people with low vision, a more visible visuality can be used.

Svar för Raklet

för 3 månader sedan

Hi Hakan, Thank you for taking the time to leave us a review. We're happy to hear that you enjoyed working with us. Your satisfaction is our priority, and as acclaimed by your review, we pride ourselves on our exceptional customer support. We love working with non-profits, and helping them grow, and for this reason, we offer a %50 discount on our Professional and Premium plans. Also, thank you for leaving your feedback on the platform's accessibility. We try to follow the standard rules on this and we make it a priority for us to make sure our platform is easy to use by users who are deaf or visually impaired. We know that we can always get our system to function better on this so if you have any suggestions, please don't hesitate to hit us at [email protected]

Elisabetta M.
Prof. Dr. i Italien
Scenkonst, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

I am satisfied

5,0 för 3 år sedan

Kommentarer: We are using Raklet from its birth and we have to recognise that it has helped very much our administration and communication so that our Association could be helped to increase

Fördelar:

- The possibility of managing the administration, organisation and communication of a big Association of thousands members - the possibility of solving problems quickly through chat or Skype call - the possibility of organising crowdfunding - the kindness of the staff

Nackdelar:

- some graphic limitation - as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

Svar för Raklet

förra månaden

Hi Elisabetta, Thank you so very much for your feedback. Hearing these beautiful words means so much to us, especially from one of our first customers! That is true, you can't send a Newsletter to people who aren't your members. But you can always add those people as contacts (they don't necessarily need to be subscribed to any membership plan) and send them Newsletters that way. Best, Raklet Team

Zeynep D.
Membership Management i Turkiet
Utbildningsförvaltning, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Amazing tool for association management

5,0 för 5 år sedan

Kommentarer: It makes our life really easy.
We've been reaching out to support team whenever we need a specific feature and it gets added to product roadmap. It gets implemented at their pace and if it's something urgent, we can get it built for our organization with custom development. So far so good.

Fördelar:

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters. Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

Svar för Raklet

förra månaden

Hi Zeynep, We are very happy to hear all these kind words from you, thank you so much! Your contentment is a priority for our support team, and we constantly work on improving our platform with our customers' feedback and suggestions. It's a pleasure to be working with you. Best, Raklet Team

Gilles G.
Webmaster i Frankrike
Ideell organisationsledning, 2-10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Good membership software

5,0 för 3 år sedan

Kommentarer: I really liked the support responsiveness. They are on the ball, listen to your comments and try to integrate if the comment can bring value to their product.

Fördelar:

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

Nackdelar:

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

Svar för Raklet

för 3 år sedan

Thanks Gilles! We're glad that you're happy with Raklet. We release new features every week so we'll make sure to address complex forms as well. Until then, this can be easily built with custom css/js we provide on the admin panel.

Ozlenen S.
Assistant of the Propeller Club i Turkiet
Ideell organisationsledning, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Great solution for club membership management

5,0 för 3 år sedan

Kommentarer: Highly recommended.

Fördelar:

It's easy to use and highly customizable. It comes with mobile applications that are great for our members. Raklet engineering team can build custom solutions. We've launched our GDPR feature thanks to their help.

Nackdelar:

Nothing in particular. It works smoothly.

Svar för Raklet

förra månaden

Hi Ozlenen, Thank you so much for your kind review. We thrive on giving our customers better, faster and more customized solutions! We appreciate having you as our customer. Best, Raklet Team

Callum C.
Executive Director i Portugal
Ideell organisationsledning, 2-10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Membership Solutions for a Small NGO

5,0 för 3 år sedan

Fördelar:

We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us.

Nackdelar:

The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money.

Svar för Raklet

förra månaden

Hi Callum, Thank you for your kind review, hearing that we were able to meet the needs of a customer of ours always makes us very happy! We are also a growing platform, so any suggestion or feedback from you lets us build something better! Best, Raklet Team

Ozan K.
President i Turkiet
Har använt programvaran för: 2 + år
Recensentens källa

A great tool for associati ns, foundations and any other social network

5,0 för 6 år sedan

Kommentarer: As a president of an alumni organization, I can easily say that Raklet made our job easier and dramatically increased our efficiency. All we need is in one package; sending sms or e-mails to our members, creating donation campaigns, getting regular donations, creating ticket sale campaigns, messaging among members, creating different e-mail and sms groups, we can do it all with using onlu Raklet

Svar för Raklet

för 6 år sedan

Thanks so much for your feedback! We're always here to help and make Raklet even more efficient for our organizations.

Fahri cetin C.
President, Board Member i Turkiet
Politisk organisation, 11-50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Amazing platform for Associations

5,0 för 3 år sedan

Kommentarer: Totally amazed!

Fördelar:

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Nackdelar:

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Svar för Raklet

för 3 år sedan

Thanks!

Jimena A.
Musician i Spanien
Musik, 2-10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Useful software for any kind of Society or Company

5,0 för 3 år sedan

Kommentarer: Completely recommendable!

Fördelar:

Raklet has been a really helpful tool in the Administration of our society since the moment we started using it. Very easy to use and it really had made our life easier. Support team is working so good as well.

Nackdelar:

It would be useful for promotion to be able to send Newstletter also to contacts out of the Society members

Svar för Raklet

förra månaden

Hi Jimena, Thank you for your kind comments. Our priority is to make sure that our customers find our system easy to navigate and don't get lost among details. We'll make sure to add your suggestion to our roadmap and will let you know once it is live. Best, Raklet Team

Can Y.
Board Member i Turkiet
Ideell organisationsledning, 11-50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

user-friendly, easy to use

5,0 för 6 år sedan

Kommentarer: very simple and useful application which help us to manage communication between the members of our association, also which let us to keep updated our member database.

Fördelar:

one of the best thing about raklet is that they keep updating their application continuously.

Svar för Raklet

för 6 år sedan

Thanks so much Can! We love working with you as well!

Kaan İ.
Software Developer i Turkiet
Ideell organisationsledning, 5 001-10 000 anställda
Har använt programvaran för: 1 + år
Recensentens källa

I really like the application

5,0 för 3 år sedan

Fördelar:

We are using Raklet in one of our association. We collected membership fees using mail and sms services. We easily announce events and sell tickets via Raklet. It solved many of our daily problems. I recommend it!

Nackdelar:

Filtering could be a bit better. It is easy to use though.

Svar för Raklet

för 3 år sedan

Thanks for your feedback! We'll make sure to improve our filtering options.

Coskun H.
Lecturer i Turkiet
Har använt programvaran för: 1 + år
Recensentens källa

skillfully designed, features are good and It's a worthy choice

5,0 för 4 år sedan

Fördelar:

Raklet is a point solution for our donation system. It is designed for effective collaboration and social networking and managing our complex deals with members and donors. It is also useful and nice tools for small to midsized civil societies and NGOs.

Nackdelar:

Some menus and forms are a little bit confusing. Workflow and knowlgedge management are not flexible enough.

Svar för Raklet

förra månaden

Hi Cokun, Thank you a lot for your nice review, we are very happy to see that you feel content with what we have to offer. We take pride in our well-rounded platform and always aim higher to be of better service to you. We've been working on the clarity of navigation of our system, and we hope you'll like the new updates! Best, Raklet Team

Salih T.
Coordinator, Instructor i Turkiet
Högre utbildning, 1 001-5 000 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

exactly corresponds to our needs

5,0 för 3 år sedan

Fördelar:

We can filter members on any title and we can add extra tags. Than could send sms and emails via the same platform easily. It is also great that members can source and communicate with each other. So the system works like yellow pages.

Nackdelar:

The customization features could be more

Svar för Raklet

för 3 år sedan

Thanks for your review! We're constantly improving our platform so stay tuned for our upcoming releases.

David N.
Director i Storbritannien
Ideell organisationsledning, 2-10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great Product

5,0 för 2 år sedan

Fördelar:

The system is very easy to use and even for people link myself who's not a technical person is able to easily use it as everything is self explanatory and easily accessible. The Customer service is wonderful and at hand to support you through whatever your concerns are. Great Product and highly recommended!

Nackdelar:

Wish it could be embedded in my website rather than members going off the site the Raklet site and then back.

Svar för Raklet

för 2 år sedan

That's for your review David. We're happy to hear that you like our platform and highly recommend it to others. We offer custom domain support with our Premium plans so that you can keep your members on your domain at all times. We're also considering offering embed widgets and we'll definitely let you know once it's released.

Joseph Z.
Programs Manager i Zimbabwe
Ideell organisationsledning, 11-50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa
Källa: SoftwareAdvice

review of raklet

4,0 för 2 år sedan

Kommentarer: really enjoying the experience of using this software especially because of the social media management and the events management sections

Fördelar:

-includes social media management -also has alumni management -has an event management which makes life easier for my department

Nackdelar:

it does not have a pc or mac support making it difficult or rather impossible to use when the internet is not available

Svar för Raklet

förra månaden

Hi Joseph, Thank you for your review! We are happy to hear that you enjoyed our platform so far with all its features. Raklet works on your browsers on Macs and PCs. We plan to launch our desktop applications soon. We are constantly working to improve our platform so your feedback is highly appreciated. Best, Raklet Team

Neslihan K.
General Secretary i Rumänien
Grundskola
Har använt programvaran för: 6-12 månader
Recensentens källa
Källa: SoftwareAdvice

The most sophisticated way to communicate with alumni

5,0 för 6 år sedan

Fördelar:

I love this alumni management system. It is very easy to use. It gives the opportunity to communicate with alumni in a more sophisticated way by creating categories in database.

Nackdelar:

We'd like to store all of our accounting in the software but Raklet focuses more on revenue generation and growing community.

Svar för Raklet

förra månaden

Hi Neslihan, We really appreciate your kind review. It's great that you found our platform easy to use and do categorization in. We'll make sure to add storing accounting data in the platform to our roadmap. Any compliment we hear from you makes us embrace our job even more enthusiastically and every feedback you provide us with helps us surpass our limits! Best, Raklet Team

Margo S.
Margo S.
Co-President i USA
Verifierad LinkedIn-användare
Juridiska tjänster, 2-10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great customer service

5,0 för 5 månader sedan

Fördelar:

We had many very specific needs, and the Raklet team was super responsive to assist us in meeting those. Our organization is entirely volunteer-run, and we needed things to be pretty simple. We also needed our members to have a lot of control over what information gets posted publicly and what is available only to site administrators.

Nackdelar:

It would be nice if there was a little bit more of a way to explain the various built-in member fields to our members, so they know what information is sought.

Svar för Raklet

förra månaden

Hi Margo, Thank you so much for the wonderful review you left for us. In Raklet, it's one of our top priorities to make our platform as customizable as possible for our customers for the best experience. We'll be adding your suggestion to increase the visible details about custom fields for members as well! Best, Raklet Team

Ufuk M.
Member i Turkiet
Har använt programvaran för: 1-5 månader
Recensentens källa

The system has too much impact on revenue increase..

5,0 för 4 år sedan

Fördelar:

SMS and mailing processes have a very easy workflow. The results can monitor very effectively and you can extract the reports.

Nackdelar:

Some forms and automation functions are not user-friendly. And the special fields that you are defined during upload cannot link to the forms or new user application screen.

Svar för Raklet

förra månaden

Hi Ufuk, Thank you for the time you took to leave us a review. It's important for us that our features save you time in your operations and provide your business with positive results. We are also constantly working to improve the automation features of our product, hope you like our new updates even better! Best, Raklet Team

Gonzalo D.
Partner i Panama
Försäkring, 2-10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Excellent support

5,0 för 2 år sedan

Kommentarer: Raklet gives us the "turnkey" platform we needed to create a meaningful Network. One on One contact between members.

Fördelar:

Easy to configure to your specific needs with all the tools provided.

Nackdelar:

All my questions have been answer successfully up to now. No complaints at all.

Svar för Raklet

för 3 månader sedan

Hello Gonzalo, We're thrilled to hear you enjoyed your time with us. Your positive feedback brightened our day! Our entire team works extremely hard to ensure that our clients are satisfied. Thank you once again.