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EmailOctopus Recensioner

4,7 (401)

Om EmailOctopus

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Fördelar:

Integration was easy, the software is easy to use overall. Easy to manage your contact lists for ab testing.

Nackdelar:

Lack of functionalities as for automation and possibility of team work.

Betyg för EmailOctopus

Medelpoäng

Enkel användning
4,7
Kundservice
4,8
Funktioner
4,5
Valuta för pengarna
4,8

Sannolikhet att rekommendera

9,3/10

EmailOctopus har ett totalt betyg på 4,7 av 5 stjärnor baserat på 401 användarrecensioner på Capterra.

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Filtrera recensioner (401)

Andre
Andre
Founder i USA
Verifierad LinkedIn-användare
Musik, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

Email Octopus is Worth It

5,0 för 9 månader sedan

Kommentarer: Overall, my experience with Email Octopus has been great. I’m able to easily send emails and build my list.

Fördelar:

I have only been using an email newsletter for 6 months, so I’m new to email marketing. Email Octopus has a straightforward list management tool that I find easy to use. I like that my dashboard gives me my recent campaign stats. For someone like myself who is just starting to build a list, the price is great and the functionality is simple and easy to understand and execute.

Nackdelar:

Now that I’m 6 months in with Email Octopus, I wish they had some deeper engagement tracking per subscriber - i.e. location, time of open. Some deeper engagement tracking would help in understanding how, when, and where subscribers are interacting with the campaign.

Övervägda alternativ: Campaign Monitor by Marigold

Anledningar att byta till EmailOctopus: Price was the determining factor. The ability to build a list inexpensively was a the deciding factor.

Mandy
Education Programme Co-ordinator i Storbritannien
Religiösa institutioner, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

EmailOctopus is great!

5,0 för 4 veckor sedan Nytt

Fördelar:

Easy to set up - great & timely help from the EmailOctopus team when needed They give discounts for charities

Nackdelar:

One thing - It would be useful to be able to delete certain dates in Recurring Events without having to delete each event individually. There's nothing else I can think of!

Rachel
Volunteer i USA
Ideell organisationsledning, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Not Impressed due to lack of deliverabilaty and one poor customer service rep

1,0 förra månaden Nytt

Kommentarer: Yuck. I am bummed, but the customer service was lacking, regardless of a free account or not. As a small, volunteer-run nonprofit, we are frugal, and apparently not paying equates to a not good experience.

Fördelar:

The initial customer service was just fine, but when inquiring about bounce-back rate, the individual responding was simply "icky".

Nackdelar:

We experienced an extremely high deliver-ability issue, when we had zero with the previous platform. When inquiring about the drastic swing between the two platforms, I was met with extreme disrespect by the customer service agent, [sensitive content hidden], who proved that he is simply not a good person. While I had positive experiences with other reps, he proved to not be one of them. Any organization would be curious about why there was such a large swing in numbers, in post-actively reading reviews, lack of deliver-ability was a constant.

Svar för EmailOctopus

för 2 veckor sedan

Hi there, Thank you for taking the time to feedback. At the time we reviewed the bounce rates and we confirmed, via email, that these were hard bounces as a result of importing "Cleaned" contacts from your previous provider, Mailchimp. Cleaned contacts are contacts who have previously hard bounced or marked your emails as spam. As a result, you had a high hard bounce rate (but otherwise strong open rates). I appreciate poor results are frustrating and we are happy to help where we can. However in some instances we need to limit the support we can offer, particularly on our free plans, where our repeated recommendations and guidance aren't followed. Wish you the best with your new platform.

Marisa
Business Relationship Manager i USA
E-lärande, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Wish I found EmailOctopus Sooner!

5,0 förra veckan Nytt

Kommentarer: It has been easy, simple, and amazing! If you're looking for a simplified and more user friendly experience, EmailOctopus checks all the boxes and more!

Fördelar:

Easy to use: I love how easy it is to navigate! Our company works really hard to make our own solutions easy to use and intuitive to our clients, so we appreciate other companies/tools that value the same thing. Support: The knowledge base is great, but the support emails are quick and personal. Again that is something our company strives for is personal customer support without going through 'robots' and I like that EmailOctopus has a dedicated support team that is super helpful if you have questions.

Nackdelar:

I don't dislike anything, though I wish for campaigns there were more video options supported like Loom. But I can easily get around that with some coding. Not enough to deter me at all.

Bikas
Bikas
Assistant Marketing Manager i Nepal
Verifierad LinkedIn-användare
Informationsteknologi och tjänster, 51‒200 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

A Fantastic Email Tool | Good Value for Money for starting Email Marketing

4,0 för 8 månader sedan

Kommentarer: The support team was fantastic, I didn't expect such prompt response of my tickets. They're very understanding and put great efforts to make it work for you.

Fördelar:

Its pretty easy to use and makes campaign & list management very easy. The integration with wordpress is great as well. The tracking & analytics are fantastic so far showing detailed engagement for each recepient of our emails.

Nackdelar:

More templates could be added and made better, the forms could have a bit more customization to them both visually and condition wise.

Övervägda alternativ: Mailjet

Anledningar att byta till EmailOctopus: Cost effective, Ease of use, Compatibility with our own Amazon SES account

Vivian
Author i USA
Skriva och redigera, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Works for all my needs

5,0 förra månaden Nytt

Kommentarer: I've had no issues at all. Everything goes smoothly. I'm happy with the cost per product.

Fördelar:

I really like how I can set up campaigns and send them out without much issue.

Nackdelar:

I really don't like the visuals? If that makes sense? I don't think my email looks as pretty as I want it to. It's also not as easy to design what I want how I want it.

Bruna
Head of E-commerce and Digital Marketing i Portugal
Detaljhandel, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

I highly recommend it!

5,0 för 3 veckor sedan Nytt

Fördelar:

Very easy to use. Very attentive support team. Excellent price!

Nackdelar:

Don't have countdown (we would like use it to "last chance" communications. Big space between images (is't possible to put two imagens pasted).

Si
Indie author i Storbritannien
Publicering, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

I migrated from MailerLite to EmailOctopus … and I'm not going back

5,0 för 2 månader sedan Nytt

Kommentarer: When I first signed up to EmailOctopus, it was pretty light on features and eventually I moved to MailerLite. EO has always been better than ML when it comes to customer service and price, but at the time, EO lacked a lot of features. A year later, I looked again, and found EO had made enormous strides to closing that gap.

Fördelar:

Customer service and price (extra characters to get to the minimum)

Nackdelar:

EO is catching up to its competitors on features, but it's not there yet

Michel
Business and Marketing Change Manager i Storbritannien
Bioteknologi, 11‒50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Strongly recommended

5,0 för 2 månader sedan

Kommentarer: My overall experience with Email Octopus has been exceptionally positive. The affordability of their service made it an attractive choice for our budget-conscious team. The user-friendly interface allowed us to seamlessly navigate through the platform, creating and managing email campaigns with ease.

Fördelar:

Affordability, User-Friendly Interface, Automation Features, and High Customer Service.

Nackdelar:

Limited Advanced Features and Template Customization

Justin
Justin
Owner Operator i USA
Verifierad LinkedIn-användare
Underhållning, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Very user friendly to use and cheap compared to competitors.

5,0 förra månaden Nytt

Fördelar:

They support team replies very fast and helped me with all my concerns before i made my purchase.

Nackdelar:

Quite literally i dont think there is anything i could think of.

Josh
CEO i Sydafrika
Fastighet, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Probably one of the best & most cost-effective ESP's out there!

5,0 för 3 år sedan

Kommentarer: Truly outstanding customer service. Quick response times and always willing to go out their way to ensure that you are properly looked after. This too is one of the key reasons why we are still with EO and have no intention of leaving. Solid company and staff all round!

Fördelar:

The thing we love most, is that when you link your Amazon SES account with Email Octopus, you can get a real bargain, esp. when compared to other ESPs out there. The user interface is very intuitive and simple to use, yet, it comes with very advanced email marketing features. All in all, we can recommend EO to anyone looking for an advanced email marketing system that doesn't break the bank.

Nackdelar:

In terms of advanced segmentation, the current version is still somewhat limited, but I've been in touch with their support team who have ensured us that it's on it's way. But other than that, no complaints whatsoever.

Donald
Owner i USA
Marknadsföring och reklam, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

A good inexpensive way to get your email business rolling

5,0 i fjol

Kommentarer: Overall EmailOctpus has done a good job handling what I throw at them and they fit my budget pretty well. Service has been better here than in the other more well know places tried in the past. They seem to be more service-orientated and willing to go the extra mile to help if needed. I'd say I have been pretty happy with most of what they have to offer.

Fördelar:

The 2500 price point is a great help for those starting out gives them a bit more time to learn and start making some money with their list and to make the payment easier too. Most of the help tutors are easy to understand and if you have trouble the support has been outstanding. Even though it is a chat and I usually don't care for that but theirs has been top-notch. They have good knowledgeable people working the chat and that really a big plus.

Nackdelar:

Pros: They are reasonably priced and offer excellent support. Easy to learn and use with a low learning curve in most areas. They also have more advanced options for integration into many of the more well-known platforms for controlling larger businesses. You also have a knowledge base you can go to when Chat is offline at night that which is very helpful for people like me that do a lot at night.Cons: My biggest pet peeve with them is not being able to use HTML templates made by others you are kinda stuck using theirs and some of them are not too professional looking or fit the needs to might have. Yeah, I'm old school but I can make them work the way I need easier to install on some websites I have custom software and I have to create workarounds to get things working sometimes.

Mikey
Author i Storbritannien
Underhållning, Egenföretagare
Har använt programvaran för: 6-12 månader
Recensentens källa

Reliable and cost-effective

5,0 för 4 år sedan

Kommentarer: Overall I've been very pleased. I have tried several other providers and found that this service is excellent and compares well with other providers who charge a lot more for similar features.

Fördelar:

EmailOctopus offers a reliable platform at an excellent price, and the level of customer support is particularly good. Questions are answered promptly and efficiently. The platform is easy to use and has a good range of features.

Nackdelar:

I'd like to see the drag and drop email editor improved. It works well enough and the emails look good, but it is not as slick as other editors I've used.

Kat
Author i USA
Skriva och redigera, Egenföretagare
Har använt programvaran för: 1 + år
Recensentens källa

Can't beat the features for the price

5,0 för 3 år sedan

Kommentarer: My overall experience has been positive. I'm comfortable with tech, so setting this up with AWS wasn't difficult. I like the user interface and I think deliverability is at least moderate. I've been able to save 10-20 month using EmailOctopus over the more mainstream and pricey email providers, so I'm happy.

Fördelar:

I like that I have 90% of the functionality as with the more expensive options, like MailerLite. This allows me to build my newsletter list without the hefty price tag.

Nackdelar:

I wish there were more analysis-type features, like being able to tell me at a glance which subscribers haven't opened an email in six months, and then a mechanism to pull that group out and cull them from my list. Right now the process is manual and time-consuming.

Jeff
Online Lead Generator i USA
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

Great "out of the box" features!

5,0 i fjol

Kommentarer: I have been able to build an email list because of ease of integration into my

Fördelar:

Started out using the free version. It has all of the features of the paid version which you can't say that about their competitors. Can immediately have more than one list as well as use automations. Gave me a great idea. how the program works and now I'm paying and a huge fan.

Nackdelar:

I am able to integrate Email Octopus pretty much everywhere I want. But, occasionally I need to use a third party software to do so. Which isn't a huge deal, but I'm sure that will start seeing email octopus in more and more native integrations.

Sonja
Writer i USA
Publicering, Egenföretagare
Har använt programvaran för: 2 + år
Recensentens källa

Great and Easy

5,0 för 11 månader sedan

Kommentarer: I am using Email Octopus for email marketing for my publishing business. It's a very low-cost and effective way to gather my readers in one place and hold them there.

Fördelar:

Email Octopus is extremely straight-forward. The way you use it and the pricing are easy to unserstand and make sense.

Nackdelar:

Nothing to add. I like it, and can't think of anything I dislike. Customer service was prompt at answering my inquiries.

Matt
CEO i USA
Marknadsföring och reklam, 2‒10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Email Octopus Is A Top Notch Service Provider

5,0 för 2 år sedan

Kommentarer: Good overall and I will continue to be a client as long as I can be.

Fördelar:

From the ease of signing up, uploading my leads, and creating my first campaign I have really enjoyed using this service. Their support staff is very personal and they work one-on-one with me in a prompt and polite manner. They listen to my issues or concerns and take the time to explain the answers to me. It has been a pleasure working with Email Octopus and I plan to continue to do so for many years to come.

Nackdelar:

When configuring the lead capture form I could not figure out how to set the width of the form fields, or design the form to fit the area on my page for it. I had to instead remove a paragraph on necessary information from the page and design my page around their form.

Terry
CEO i USA
Hälsa, välbefinnande och fitness, 2‒10 anställda
Har använt programvaran för: Gratis provperiod
Recensentens källa

This Octopus Has Tenticles

5,0 för 9 månader sedan

Kommentarer: As of right now I'm excited to get started. If the information you provide from here on is as good as the information I have received so far I think this will be a long term relationship.

Fördelar:

I'm new to Email Octopus but from the beginning I can see that they address all the areas that other email providers don't. They give segmentation ideas that I would have never thought about. I can see where this email service is different and cares about the success of their clients. I'm excited!

Nackdelar:

I wish that they would have asked all of these questions after I have had a chance to use the Octopus. Then i could have been more subjective in answering these great questions.

Daniela
CEO i Österrike
Marknadsföring och reklam, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Beautifully Simple

5,0 i fjol

Fördelar:

It has focus. If you want to write a simple and nice e-mail newsletter to stay in contact with your list it is the best software I found. They have a Texteditor that is easy to use (like writing an Email), you need little steps to send an email and the software works on a mobile device. The integration of forms to wordpress are super simple as well. The Platform is intuitive and easy to understand, you don't need a master in Marketing to use it.

Nackdelar:

It would be nice if it had an app for Android. But at least the web-app is mobile friendly so you can even use it on mobile phone to write email without an app.

Amit
Community Manager i Portugal
Fritid, resor och turism, 11‒50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

EmailOctopus Review - A Community Manager at an Impact NGO

5,0 i fjol

Kommentarer: I think EmailOctopus is a simplified version of something like Mailchimp; really impressed by the way it simplifies the entire process.

Fördelar:

The ease of use (any day). Really easy to import/export the contacts; the analytics are accurate and easily digestable.

Nackdelar:

Certain glitches when it comes to drafting the email (like changing the image size or highlighting some text as bold). Rest all is great!

Nessma
Manager i Oman
Verifierad LinkedIn-användare
Publicering, 2‒10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

A good option if you're starting out

4,0 för 2 år sedan

Kommentarer: It's a nice provider is you're starting up and don't have many subscribers; less than 2500. The templates are very convenient and attractive to use. Tagging and segmentation got better better over the time. However, opening rate is still concerning due to inefficient CAN Spam that leads to identifying emails sent from EmailOctopus as spam instead of landing in the receiver's inbox folder.

Fördelar:

When I started using EmailOctopus, the first feature that attracted me to their service was their templates. There is a good variety to choose from. The designs are nice and not boring like most of the presets that come with mailers. It was easy to use to send weekly newsletters.

Nackdelar:

I faced two problems when I used EmailOctopus. One, the open rate was dismal compared to other mailing services due to spam complaints. Most of the emails were either sent to spam or blocked. It caused delivery issues that eventually made me use a different mailer. Two, list management. I wasn't able to import subscribers easily, segment or segregate or have a lead page to gather subscribers.

Svar för EmailOctopus

för 2 år sedan

Hi Nessma, Thanks for taking the time to review. I'm glad to say EmailOctopus does completely support imports of subscribers, along with segmentation and segregation. We also have a range of landing pages within EmailOctopus so you can grow your list, for free, easier than ever. We'd love you to have a go at using these, so please reach out to our Support team who will gladly point you in the right direction to start.

George
Marketing Admin i Bulgarien
Kundservice, 51‒200 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Very happy

5,0 för 7 månader sedan

Kommentarer: great! Their customer service is also very responsive.

Fördelar:

I love that Email Octopus is easy to use and navigate. Has a lot of automation options that are very flexible.

Nackdelar:

I would really love if they implemented a search bar for campaigns and exporting of reports.

Övervägda alternativ: Mailjet

Anledningar att välja EmailOctopus: We've been having issues using Mailjet as our primary email marketing provider so we switched to Email Octopus and use Mailjet as a secondary service.

Steven
Director i USA
Religiösa institutioner, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

E-mail Octopus is a great platform

5,0 för 4 år sedan

Kommentarer: Overall, our experience has been great. Any time I've had a question or a problem the support center is very responsive, even factoring in the time lag because I'm in the United States and they are in Great Britain.

Fördelar:

E-mail Octopus is very easy to use. It is an intuitive program. Over the past three years that we have been using it it has been nearly flawless. But the best thing about it is it's affordability and flexibility.

Nackdelar:

If I had to pick just one thing about the program that I would change would be on the reporting side. It gives good data about the number of opens, numbers who unsubscribe and bounces. However when they report clicks the base it not just on the number of opens but also factor in even the number who never opened the e-mail. To me, that doesn't make sense. How can you report data on someone who never even opens the e-mail.The realistic number of click throughs should be based on the actual number of the people who have opened the e-mail. That is the most accurate data a user like myself can benefit from.

Gavin
CEO i Storbritannien
Datormjukvara, 2‒10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

EmailOctopus are very good

5,0 i fjol

Kommentarer: Very good.

Fördelar:

Easy to use and plenty of analytics. Works well.

Nackdelar:

The ability to search all of your email lists for emails instead of having to search each list individually.

Gareth
Managing Director i Storbritannien
Ledningsrådgivare, Egenföretagare
Har använt programvaran för: 1-5 månader
Recensentens källa

Excellent value for money with brilliant support

4,0 i fjol

Kommentarer: So far so good, we're just starting out but the support has been great and the tips sent through on email have also been useful.

Fördelar:

Very good value for money - <25% the cost of similar software we've used.Easy to use.Quick and helpful support.

Nackdelar:

It's clear functionality is still being built, but for most email campaigns it'll do a cost-effective job.