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Om HelpCrunch
HelpCrunchs livechatt är en av de mest anpassningsbara chattlösningarna på marknaden och hjälper dig att öka försäljningen och förbättra kundsupporten.
Easy to integrate in my app. Mobile app so I can answer customers asap.
The Widget looks sort of hard on the edges when using it on pc.
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Filtrera recensioner (195)
Best platform for startups to unify customer experience
Kommentarer: HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.
Fördelar:
HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform
Nackdelar:
Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.
Good but app can be better
Kommentarer: I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.
Fördelar:
I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base.
Nackdelar:
I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)
Svar för HelpCrunch
för 5 år sedan
Hey there! Thanks for all the feedback. Our support team received your request regarding user data in mobile apps. We've already added this to our backlog and we'll see how soon it will be implemented :) We'll also look into the slow app loading on low internet speed. Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.
Good Live Chat and Knowledgebase Software with Affordable Pricing
Kommentarer: Nice UI and easy to use interface. Easy setup. Affordable pricing.
Fördelar:
Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.
Nackdelar:
Mobile app notifications are late or sometimes did not appear.
Intuitive Interface and Insightful
Fördelar:
Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management.
Nackdelar:
I didn't notice anything I wouldn't like
Övervägda alternativ:
Good chat client for customer support and feedback
Kommentarer: We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Fördelar:
- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support
Nackdelar:
- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Svar för HelpCrunch
för 4 år sedan
Thanks a lot, Grant!
Övervägda alternativ:
Excellent value-for-money Software for our SaaS business
Kommentarer: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !
Fördelar:
- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams
Nackdelar:
- No Drip email marketing implemented (well, not yet as of 12/2019)
Svar för HelpCrunch
för 5 år sedan
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.
Övervägda alternativ:
Sales Acquisition and Retention With HelpCrunch
Kommentarer:
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Fördelar:
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Nackdelar:
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
Svar för HelpCrunch
för 5 år sedan
Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers!
Very good software that drives customer interaction
Kommentarer: Very pleased. Nice people, good software and good value for money.
Fördelar:
I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication.
Nackdelar:
I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.
Svar för HelpCrunch
för 5 år sedan
Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business.
Excellent chat software for your Wordpress site!
Fördelar:
Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast.
Nackdelar:
I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people.
Svar för HelpCrunch
för 5 år sedan
Appreciate the kind words, Peter!
Övervägda alternativ:
Itegrated cost effective solution very suitable for SMB
Fördelar:
Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).
Nackdelar:
Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.
Övervägda alternativ:
The Bread and Butter for your digital support team.
Fördelar:
UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently.
Nackdelar:
More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome.
Svar för HelpCrunch
för 5 år sedan
Thank you for the review!
My experience with helpcrunch
Kommentarer: I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.
Fördelar:
The software is easy to use and have some great features you wont find in the others.
Nackdelar:
The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential
Svar för HelpCrunch
för 5 år sedan
Hi Tijan! Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw). Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done. See you inside HelpCrunch!
The rising star of customer support software
Kommentarer: I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.
Fördelar:
I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.
Nackdelar:
Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.
Svar för HelpCrunch
för 5 år sedan
Thanks a lot, Carsten. Your feature requests are definitely in our backlog, we should start working on those soon!
Helpcrunch is a very efficient tool to deal with my customers
Kommentarer: Assisting us to provide direct support to clients on site and simplifies FAQ articles creation.
Fördelar:
Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time!
Nackdelar:
It would be great to have even more AI features
Great live chat and email marketing software
Kommentarer: Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.
Fördelar:
- Having all the features we need in one platform - The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before. - Emailing our existing users and checking reports - Tracking performance of our agents is super easy - Pretty low pricing - Great support team
Nackdelar:
We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.
Svar för HelpCrunch
för 6 år sedan
Thanks for a detailed review!
A better (and cheaper) alternative to Intercom
Fördelar:
We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.
Nackdelar:
The limit of emails and auto-messages in our plan is a little upsetting
Run your business with Helpcrunch
Kommentarer: I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck.
Fördelar:
The search/filter function and the color coding of conversations.
Nackdelar:
I wish I could easily edit and remove uploads on chats.
Svar för HelpCrunch
för 5 år sedan
Appreciate all the love, Ana! In terms of removing uploads, you can easily delete them in chat just like you delete all other messages. What would you like to be able to edit in your uploads? Eager to learn more about your needs around this.
Best Intercom Alternative
Kommentarer: I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again!
Fördelar:
They have every function you need and are constantly adding more features
Nackdelar:
I wish the widget had more features to customize the view. Such as the company logo
Svar för HelpCrunch
för 5 år sedan
Thanks, Tyler! By the way, you can definitely put your company logo inside the chat widget. It's the first setting you will find in the widget customization options. In case of any questions, you can always reach out to our support team via chat.
Highly recommended, excellent support and easy to use
Kommentarer: Better customer engagement and ongoing customer relationship improvement.
Fördelar:
I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding. The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly. We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.
Nackdelar:
It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.
Svar för HelpCrunch
för 7 år sedan
James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!
Övervägda alternativ:
Truly the best software out there
Kommentarer: 11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click. Also, according to visitors, they had top notch thanks to HelpCrunch.
Fördelar:
I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥 While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :)
Nackdelar:
Everything is good, there’s truly nothing I dislike.
Svar för HelpCrunch
för 5 år sedan
Your review made our team's day! Thanks much, Lazar :)
10 on 10 design, Easy Integration, Competitive Pricing
Kommentarer: Satisfactory. although, I noticed that the conversation rate was very low if compared to the current service I am using.
Fördelar:
The Design and Flexibility the Customize your widget, Widget Integration, Registration.
Nackdelar:
Nothing Out of the box. Pricing is same as many companies, however they are into a very competitive field with multiple alternatives having way better features and even cheaper for multiple agents (Jivochat, Zendesk Chat). I did not find any API for easier integration. Free Version is not at all recommended, Better software are there if you need it free.
Svar för HelpCrunch
för 6 år sedan
Hi Pratik. Thanks a lot for your detailed review! As to your comment regarding our free live chat version, we've analyzed lots of alternatives prior to launching our free plan. From what we saw, it's hard to find any other free live chat solution that would allow to: - store that many free contacts in your customer base (up to 500) - create auto messages with lots of rules - talk to your users with in-app messenger and integrate your custom data. - customize your chat widget with such a decent number of options. If you have any other feedback regarding the free plan, please don't hesitate to contact our support and share your feedback. We always strive to improve our product for all categories of users from one-man bands to enterprises. The info about our APIs is easily accessible in our Knowledge base. Feel free to ask us any questions about the APIs anytime, we'll be happy to assist you with the integrations. Cheers! - Daniil
Nice pricing options and supports migration from previous tool
Fördelar:
It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.
Nackdelar:
No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.
Good priced chat platform with great support
Fördelar:
We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.
Nackdelar:
Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.
Svar för HelpCrunch
för 4 år sedan
Thank you for your report. We have a few new reports coming soon. Stay tuned!
Easy, but with a lot of options
Fördelar:
It's really easy to use, everything is logical. But if needed, you can use a lot of options given and make from it a complicated system of customer support.
Nackdelar:
Can't point out anything specific, everything suits our needs.
Svar för HelpCrunch
för 5 år sedan
Irina, thanks for the review! We're glad to have Fitlap as our customer.
Great tool for chats and emails
Kommentarer: It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication
Fördelar:
Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.
Nackdelar:
It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.