Atera Recensioner

Atera is the clear winner in the IT management space

Kommentarer: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Fördelar:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Nackdelar:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Övervägda alternativ: N-sight, Kaseya VSA och NinjaOne

Anledningar att byta till Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Essential tools for onsite and remote IT

Kommentarer: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Fördelar:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Nackdelar:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

The Best Thing for RMM And Must have for MSP's!

Kommentarer: My overall experience is just Awesome , they are the best in the market for Resource Management and so far i am really happy with them .
Its a must have for RMM and Also Atera Copilot AI function is amazing! It can help you to solve an issue and also help create a knowledge base for the issue to reference in future problems saving so much time!

Fördelar:

The best thing about Atera is the Licensing Model Which is very fairly priced and Valuable to the end user I have been a user for 3 years now and iam truly satisfied with the Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus.

Nackdelar:

There is no cons for me atleast, i really enjoyed the services.

Excellent RMM and MSP software

Kommentarer: During the software deployment is becomes easy to integrate the software in all the systems at once.

Fördelar:

1. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access

Nackdelar:

1. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions.

Best RMM for The Money

Kommentarer: I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features.

Fördelar:

Ease of use, customer service is very responsive, always implementing new features. Per tech pricing.

Nackdelar:

The advanced reporting is behind a paywall, and some of those reports are included in other RMMs.

Great, Especially for a 1-person IT Department

Kommentarer: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Fördelar:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Nackdelar:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Övervägda alternativ: NinjaOne

Anledningar att byta till Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

I am fascinated with the management of it thanks to atera

Kommentarer: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Fördelar:

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Nackdelar:

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Makes IT management easier at a great price

Kommentarer: Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations.

Fördelar:

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Nackdelar:

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

A user-friendly RMM solution

Kommentarer: Atera is a promising platform for businesses looking for a cloud-based RMM tool. It comes with extensive features and a transparent pricing structure. Overall, I had a smooth experience with Atera, which made my work easy and manageable.

Fördelar:

Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management.

Nackdelar:

Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time.

"Great all-in-one RMM tool"

Kommentarer: It’s the perfect solution for managing everything in one place without overcomplicating things.

Fördelar:

Atera is super easy to use and doesn’t take long to set up.

Nackdelar:

The reports could use more customization options.

Amazing RMM and PSA All-In-One!

Kommentarer: We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier.

Fördelar:

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Nackdelar:

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

Övervägda alternativ: NinjaOne

Anledningar att byta till Atera: Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it.

Atera Review

Kommentarer: Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT service department.

Fördelar:

The per technician pricing format was the top reason

Nackdelar:

Nothing yet at this point stands out as a con

Övervägda alternativ: Salesforce Sales Cloud, NinjaOne och MSP Manager

Anledningar att byta till Atera: Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations.

Great overall MSP platform with excellent support

Kommentarer: Excellent. They are responsive and keep adding new features.

Fördelar:

I can chose vendors for AV, backup, etc. and I appreciate their pricing structure

Nackdelar:

Nothing really. They have been great in all regards.

Best ITSM tool!

Kommentarer: Superb! I will recommend it to all small-medium-sized companies.

Fördelar:

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Nackdelar:

I cannot think of anything. This is the best ITSM tool so far.

Övervägda alternativ: ServiceNow

Anledningar att byta till Atera: It is cheaper compared to other ITSM tools like ServiceNow, JIRA, etc. Features are complete and the support team are always reachable and helpful.

Remote Monitoring and Management Program of 2024

Kommentarer: IT management on my end has been so seamless with the help of Atera.

Fördelar:

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly.

Nackdelar:

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Atera provides efficient and streamlined IT management

Kommentarer: Our experience with Atera has been quite excellent. It has altered our IT management procedures by providing a comprehensive solution that streamlines operations and increases efficiency. Atera's user-friendly UI and intuitive design have simplified task navigation for our staff.

Fördelar:

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Nackdelar:

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Robustious Online Ticketing 🎫 Management Program

Kommentarer: Real time monitoring and IT ticketing management are the crucial benefits which I relish.

Fördelar:

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Nackdelar:

There has never been any daunting aspect on this program.

Atera is a great RMM solution for small MSP's

Kommentarer: After trying several other RMM solutions, I decided that Atera was a good fit for my company and provided the best value. I use the product every day and will continue to subscribe

Fördelar:

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Nackdelar:

I would like to see more features regarding 3rd party software patching

Övervägda alternativ: NinjaOne och Pulseway

Anledningar att byta till Atera: Best pricing and value, rich feature set

An intuitive, powerful system.

Kommentarer: I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features.

Fördelar:

The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.

Nackdelar:

The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.

Cost Effective Product for IT Management

Kommentarer: We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction.

Fördelar:

Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.

Nackdelar:

While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.

Atera is the heart of our msp business

Kommentarer: Overall we have a good experience with Atera.
We like the program and we see a lot of potential.

Fördelar:

Easy to setup and to understand reliable patch management Integrated third party apps deployment and patching Solid scripting features Deploying software via MSI files Easy remote access to clients

Nackdelar:

Certain basic features are behind paywalls Some times remote connections don't work Sometimes it is a bit slow SNMP monitoring needs attention

Our Damned and Ostentatious IT Monitoring system.

Kommentarer: We love the fact that With the toolwe can monitor more than one devices at no any extra costs.

Fördelar:

Efficient server monitoring. It helps us attend to our network issues so quickly. We can monitor more than one device simultaneously at no extra costs. The interface is easy to use.

Nackdelar:

So far so good ,it has not given us a reason to dislike.

The Thorough and Ponderable Remote monitoring Tool.

Kommentarer: The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly and easy to configure.

Fördelar:

It is easy to exchange files with the software. We can monitor more than one devices simultaneously. It has an easy to use interface. The customer service is the best.

Nackdelar:

It has been well so far and no problems experienced with the software.

"Recommended tool for all."

Kommentarer: Perfect tool that fits perfectly in today's regime. What a system Atera is.

Fördelar:

Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn.

Nackdelar:

Am having a great experience so far. I easily keep track on every ongoing process.

Useful Server Management and Effective Help Desk Platform.

Kommentarer: Remote project data management product and the access control options are impressive and easy reports preparation and sharing.

Fördelar:

The monitoring functions and the easy permissions management and the data accessibility via the product is nice and even on remote services management the options are powerful. Through the tool it can be easy sharing screens and collaborate remotely with other team members.

Nackdelar:

Easy platform with plenty and stable features and the customization is also easy process and nothing to report as an issue.