Bindo POS Recensioner

Great System with some Bad Updates with No Time Frame to be Resolved

Fördelar:

The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.

Nackdelar:

I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.

Mostly positive but have had a few issues.

Fördelar:

When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

Nackdelar:

It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

Do not get in business with Bindo

Kommentarer: It's Bad. I would not recommend getting into business with this company, especially not after covid. Unfortunately we have so much switching inventory that it would be impossible to make an easy switch to another POS system. Honestly if I could switch easily, I would. The customer service through Covid has been SO BAD. I have called 5 times in the last 3 weeks with various issues and have not had a single response. Their service button on the app has not worked since COVID started. Even before COVID, the customer service was really, really bad.

Fördelar:

Bindo, when it works is very easy to use. They have really improved the interface and any prominent issue probably has a work-around.

Nackdelar:

Where to start? Bindo's customer service is quite possibly the worst I have ever experienced in the tech industry. Since Covid started they have not answered their customer service line when I called. Not a single time. I have constant issues is different aspects of the app and they are not willing to even contact me back. On top of that, the question mark button that leads to customer service has said "Something went wrong" for 5 months now. I have gotten responses from their team like "You are not a big enough account for us to help" or when asking about bad reviews: "Haters gonna Hate" We have used Bindo for over 5 years and it has kept terrible track of our inventory. The quantities are all over the place, things that were sold 4 years ago show up as in stock, things that came in this week are listed as negative numbers. There is a big issue with credit card processing. Recently, at least once a day the software crashes while processing a credit card and it charges the card but reports in the POS app as unpaid. I also have tons of issues where transactions come up as partial payments for no reason at all. We have experienced the app crashing from so many little things. Whether its deleting a number when manually entering a credit card, charging our menu setup, just swiping a card, Bindo crashes all the time. Luckily they updated the software to save open tabs but before that was implemented we would lose 15-30 tabs every time Bindo crashed.

Very Good Low Cost Option

Kommentarer: For what we were doing, yes there were some limitations, but it enables us to run our store. Once you figure out what it can and can't do, you can run your store without any problems. We had a store front already set up on WooCommerce and Bindo enabled us to open our physical store front. If you were doing this backward thank how we did it, Bindo has even more integrations to help you run that. I am very pleased with the way it works. I do wish that you would be able to do everything from the PC or the app side for everything, but again once you figure that out you are great to go!

Fördelar:

I was mostly impressed with their customer service. Being a smaller operation, I was always able to hear from a couple of the individuals working there. If I have a question, I always hear back from them quickly. Running the POS is very easy after it is set up. Took it to a few shows that we did and had no problems at all!

Nackdelar:

I think the biggest issues relate to syncing with WooCommerce. Sometimes it wouldn't import the item correctly or if there were variations on an item it wouldn't handle it correctly. You could just call the support and they'd fix most things. I would also have some random products multiply themselves in the inventory if one of them sold. I would just delete those and verify the inventory quantity.

Our company has been using Bindo for a few years now and it has been a great tool.

Kommentarer: Easy to build/set up store, ui/ux is great, easy to pick up and cross train, system is well organized, fantastic customer support.

Fördelar:

Ability to place images to the register hot keys, flexible system to make price adjustments on the fly, great connectivity to other hardware elements (print tags, CC reader, scanner), matrix creation ui/ux, reporting tools are also helpful.

Nackdelar:

Initially, split payment was tricky, but once a work flow for that is created it's not bad at all. When creating a matrix of colors/size sometimes the images need individual reassignments or uploading for proper display to specific child products.

It's a love hate relationship, but for the most it's a good POS

Fördelar:

Our inventory management, product creation, category, allowing to input specifics. I love the loyalty reward program available. Helps us build a better connection with the customer as to what they like, prefer, may want.

Nackdelar:

Okay, I'll try not to be too harsh but I want to be specific. The glitching, software update or any updates not to be reserved for Friday's and Saturday when it's busy. Customer want to view the items they purchased, but not with the cost price... would really appreciate is we can select by dates see the items and have no other specific information, many times customer feel the need to see all the items but this way it will show cost price the only way is selecting transaction per transaction which you may understand becames tedious. Transaction with Swipping EMV and manual imput, can really pinpoint what's the incongruency but each of our iPads 3 run differently some don't swipe other just EMV so far we just deal with it but it's annoying, last mindful thing... the printer for over a year we were promised all iPads can print receipts after installing a new 300 printer and new modem,,. Yet still only one iPad has the availability to print... anyway overall we appreciate Bindo and thank you for taking the time to ask us our opinion.

Decent software but still needs work

Kommentarer: As a user there are no direct benefits for me but it does make sales easier especially when we are busy and I am trying to get people paid up and out the door as quickly as possible.

Fördelar:

I like the look and layout of the menu screens and the settings menu. It's easy to understand and easy to use.

Nackdelar:

The app crashes more than I would have thought it would. Also there is some difficulty with merging sales data if an item is accidentally entered into the system twice.

it's been a learning process, but they've been great with adding features and fixing issues.

Kommentarer: moving all of our systems to an iPad. better for when the store is busy and we need multiple users signed in.

Fördelar:

the customer support for any issues is great. if there is an idea that we have, they are great at making it happen.

Nackdelar:

certain things take a work around making the overall process take longer than it should. it seems like in the long run we will work those things out.

Somewhat large learning curve but once you get it, it is worth it

Kommentarer: Streamlined POS for easy training and use

Fördelar:

Easily useable, and stream lines very well. Using the tabs to create quick menus and being able to move between them very quickly and setting up pictures for training.

Nackdelar:

Large Learning curve, Just knowing how to use everything, but the customer service is great at getting back to you quickly

Customer service is always helpful, easy to navigate and many functions are very useful.

Fördelar:

I like the invoice/quote feature the best. We often set up bills for local agencys-emailing the quote/invoice is very helpful.

Nackdelar:

The invoice feature. Sometimes its difficult to edit pricing, fulfillment, and quote conversion. In addition to not being able to read the quote/invoice in email because the text is too small.

Choose Any POS but Bindo

Fördelar:

There is nothing to recommend about this product or this vendor.

Nackdelar:

We used bindo POS for about 10 months. Initially, the program was stable and seemed to offer quite a lot of back-end features (the reports seemed relatively robust). As time went on, we began to experience more and more instability. The entire system would stop working for hours at a time, which meant that we could not process any transactions whatsoever. Our cash counts in bindo would be completely erratic and would often start us over at $0 a few times throughout the course of a business day. Often times, transactions would simply stall and would never be completed so we would have to cancel the transaction and begin again as customers waited. Bindo also incorrectly set-up our accounts so for months at a time, we were not receiving any deposits from AmEx transactions (this happened twice). Bindo's customer service and tech support was awful in dealing with these issues. At one point, they asked if the cash count was actually necessary to us. There were so many other issues. Perhaps the worst aspect to them is the duplicitous way in which they set-up accounts. I was told repeatedly by the salesman what the system would cost for 2 registers. I purchased equipment and signed an agreement. When bindo's extensive problems really began to adversely affect my business, I discovered that I was actually in a lease agreement with a company for the equipment that I had already purchased and that I was being held to it for the remainder of the contract term. So, I've switched to another company that is actually reliable and I will have to potentially continue to pay for equipment that I've already purchased and for software from bindo that I know longer use.

Awful pos provider

Kommentarer: Been with bindo for two years and will be leaving. Prices are ridiculous compared to industry average. Will bump up your price drastically afterwards.

Fördelar:

Ease of use when system is not down. Not much positive remarks about this company. They will make many promises but fail to deliver.

Nackdelar:

Customer service is awful! Very arrogant and they do not care. Constant updates that mess up the system for days. I have had to close the store because system did not work. One of the updates included gift card reprogramming. As a result all outstanding gift cards became invalid. So many other problems.

Bindo - Looks great but lacks in back-end necessities.

Kommentarer: The Bindo POS, like many other cloud-based POS systems, is equipped with the basics. Inventory management, time-clock, multiple store capabilities, and inventory transfers. To add to that list, they also have an incorporated CRM. Unfortunately, our experience with Bindo POS was not the best. If you're in any way serious about running a business, Bindo POS does not supply the data necessary to make informed decisions on reordering and managing inventory. Their interface is beautiful and very easy to use, however you're limited once you hit the desktop. Bindo POS is optimized for tablet use. Simple functions like exporting reports and managing inventory are not easily done on a desktop. We also encountered many errors in inventory tracking, which is a NIGHTMARE. Transfers, Purchase Orders, and Sales sometimes did not log or disappeared. We purchased an iPad just to use in the office. Bindo POS has the framework and design to be one of the best retail POS software programs around.

Fördelar:

- UX - Ease of Use (Tablet Only)

Nackdelar:

- Not Desktop Friendly - Support (Seems like they're contracted and don't actually work for Bindo POS) - Inadequate Reporting - Bare-Essentials CRM - Iffy Inventory Management (Buggy and not always reliable)

Big Thumbs down

Kommentarer: Do your research. Not like me

Fördelar:

They anwer you quickly BUT thats it. Very easy to get out of a contract with. Easy to speak with.

Nackdelar:

Problems with POS will not be addressed in a timely manner. When apple updates software Bindo doesn’t seem to be ready in time.

Great system but there's always a problem created when a problem is fixed with an update

Fördelar:

It's iPad compatible and Bluetooth scanner which makes it easy to take around the store especially when busy.

Nackdelar:

There's ALWAYS a problem and after learning the new things you have to figure out the new procedures shortly after cause of an update. Very inconsistent. And when pos system has an issue, which is often,you have to use offline version which isn't the same.

Bindo - Beautiful UX but lacks in execution.

Fördelar:

Bindo is beautiful to work on.. that's about it. It's a great UI (iPad based). Native app that runs smooth.

Nackdelar:

Bindo isn't good at business. Inventory? Good luck keeping accurate counts. Want to work on a desktop? When I used Bindo, they did not support the desktop dashboard work. They promised for months, but never delivered.

Bindo POS

Kommentarer: Overall Bindo is a relatively easy application to use. Most of the tabs are pretty self-explanatory. If for some reason you have a question about how to do something in regards to the application, they have how-to videos and explanations. You can also contact customer support. They're normally on the ball, they've come a long way from when we first started using the application. Much faster response times.

Fördelar:

Ease of use, relatively fast, if there is down time they fix things pretty quick!

Nackdelar:

Longer customer support hours, being a business we are open later than customer service. That's when things will normally go wrong. Murphy's Law Not a huge fan of the change done to the Sales Summary Report, when I export it, the currency fields are now number fields. Try to format back to currency and have to go into each cell and fix it to become currency again.

A lot of issues with the dashboard and updates.

Kommentarer: It works better than our last system did, but I don't feel like we got any particular benefits.

Fördelar:

Payment options are smooth and process well. Bulk uploads are nice. The register can be set up well.

Nackdelar:

There is very little customization, the online dashboard does not work well, reports are not as customizable as I would like.

Software works for me - few issues / but all software does - there's no perfect solutions

Fördelar:

It's pretty intuitive after the initial set up. Like the inventory tracking and purchase modules a lot. The register is getting better as new releases come out

Nackdelar:

I wanted to use the store capabilities- but at the time I tried it wasn't fully functional and just didn't work; would love direct interface to square readers

Bindo POS Review

Fördelar:

It is very intuitive and ease of use is excellent.

Nackdelar:

There are some over complications with certain subroutines.

I've worked with this software at conventions as a portable POS system for ~2 years.

Fördelar:

Really use to use overall, love that we can associate product photos. In general, I feel like the product does what it's supposed to do and does it well.

Nackdelar:

Wish there were an easier way to upload all of the photos at once and associate them quickly, and I wish it automatically did not allow duplicate products

Great for small businesses

Kommentarer: Bindo is a great system. we use it at where I work and its great because we can search for all of our items within just a matter of a click, our accountant can manage the store anywhere on the go.

Fördelar:

Great customer support. cloud based storage system compatible with tablets Easy to use UI

Nackdelar:

If you have slow internet I wouldn't recommend it. 1. It constantly sends back and forth data all the time and it requires additional time to process data. 2. Sometimes purchases if your internet speeds are low, will not charge on your end, but will still charge the user. 3. Inventory management nightmare for untitled items.

my rollercoaster experience with bindo pos

Fördelar:

the ability to have reasonably priced pos system for a start-up is a big plus so you can keep tighter control inventory,employees,orders,etc...

Nackdelar:

software is buggy and it becomes frustrating when you have re-do your work again and again,also their customer service weak.

Bindo POS Review

Fördelar:

Pretty Straight Forward, if you have common sense, you can use this POS. Been using for a little over a year I think and overall, a nice POS system, seems like they are continually updating their product, so kudos!

Nackdelar:

The reports are a little confusing at times, get conflicting numbers. Sometimes it times out, not super difficult things to fix, I think still working out bugs.

I use Bindo at work. It's the number one form of transaction/record keeping.

Fördelar:

User friendly and fast. When you have a line of parents and children on a rainy day, the last thing you want is an additional wait time. What I appreciate the most is how it allows not only us as administrators at the desk to keep it quick, but it also allows us to keep our customers happy and ready to play! :)

Nackdelar:

I wish there was a way to have more flow in the application? Like not have to back out and re-set/ re-type each category!