SimplyBook.me Recensioner

Amazing software at an amazing price, FREE!

Kommentarer: I don't use their booking page but I do embed the calendar into my website so everything stays on my site. I personally like how some other calendars look but overall, I can't complain. I was able to customize it to my liking and it sends austomatic email reminders to myself and the people who booked the time. It was very straightforward and it has been used and tested a lot lately and I am very impressed.

Fördelar:

Being able to customize the product to match my branding was the biggest challenge while I was trying different online booking softwares. SimplyBook.me was the only one that allowed color customization on the free plan. So, I figured the rest would not be good. Boy, was I wrong! This software has gone above and beyond what I expected for a free online booking calendar.

Nackdelar:

The only thing that I am not 100% satisfied with is the look. If I could change the layout of the calendar that would be amazing but for the price, I can't compain and everything works as it is supposed to or better than I expected which is wonderful!

Övervägda alternativ: Fresha

Anledningar att välja SimplyBook.me: I was paying monthly for something that I wasn't really utalizing and I wanted to find a cheaper option. I am still trying to grow my business, so I don't have too many online bookings yet, so I felt like I was just trowing away money each month. I liked the look and functionality of YouCanBook.me better however, I love the customization and price of SimplyBook.me and that is why I made the switch.

Anledningar att byta till SimplyBook.me: The ability to make some many customization in order to match my brand colors and it was free. In my opinion, there is nothing out there better.

SimplyBookMe Review as a Detailer

Kommentarer: Overall, SimplyBookMe is a fantastic service especially for the price. I started using this product when I launched my business and over the past 7-8 months have never looked back and am constantly improving my booking website through them. Again it’s fantastic.

Fördelar:

Some of the best things about SimplyBookMe is how easy it is to make services and have clients select to pay later or pay right then. I also like how I have control over everything booking-wise. Another thing is all the custom features that are available and always being added are perfect for my needs and there are many more suited for others.

Nackdelar:

What I like the least about SimplyBookMe isn’t really anything. I’ve loved it since I started using the free version and have slowly been upgrading to suit my needs in my business. If I were to nitpick it, it would be how sometimes closing your business on certain does feels as if it’s hard to find but that could be just me.

Övervägda alternativ: Squarespace

Anledningar att byta till SimplyBook.me: Didn’t like Square’s features and pricing for what I was getting.

Very confusing but amazing customer service

Kommentarer: Its a great tool, so easy for the client side but for the business owner, aye!

Fördelar:

Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.

Nackdelar:

Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.

Övervägda alternativ: Appy Pie och QuickBooks Desktop Enterprise

Anledningar att byta till SimplyBook.me: It integrates with IG.

Boost Your Productivity with SimplyBook.me

Kommentarer: I had the chance to work with SimplyBook.me on a project for a nearby gym studio while working as an intern in the university's IT department. The software has a variety of features that I found to be user-friendly and intuitive, allowing the studio to expedite their scheduling procedure and enhance the client experience.

Fördelar:

SimplyBook.me is an all-in-one scheduling and booking software that offers a wide range of features and customization options. Its user-friendly interface makes it easy to set up and manage appointments, classes, and events, and it allows businesses to accept online payments, send automated notifications, and manage staff schedules. SimplyBook.me also offers a mobile app for both iOS and Android devices, which allows users to manage their bookings on the go. The software's pricing is competitive, with a range of plans to fit the needs of businesses of all sizes.

Nackdelar:

While SimplyBook.me is a powerful tool, some users have reported difficulty with customization options and occasional glitches with the software's features. The software's customer support is responsive but may not always provide immediate solutions to issues that arise.

The BEST booking system out there. Please keep updating & improving this epic/pioneering software.

Kommentarer: App = incredibly good. iFrame embeds a bit sketchy looking! Wish there was a way for employees to simply update/add to their schedules directly within our website or an app (not simply a homepage shortcut to a website that poses as an app).

Fördelar:

Incredible tool. So many features. Build epic booking systems.

Nackdelar:

It seems to be something that they do not actively work on, which seems crazy to me. Customer support ([SENSITIVE CONTENT]!) is dire. She sits on her little throne of customer support power/possession and then acts as a mindless, droning, and passive-aggressive gatekeeper for SimplyBook. It makes working with the company a chore, and I would seriously not want to pay money every month with her as our Account Manager. She makes the process of this (incredible!) application, seem hopeless, limited, and dire. You need your first point of contact to laude the company, and care about it deeply! To inspire its customers, and to show them how much of an incredible booking system can be built with SimplyBook.

Övervägda alternativ: Setmore, Acuity Scheduling och Booknetic

Anledningar att välja SimplyBook.me: SimplyBook has so much more genuinely deep and powerful potential. Incredibly well-coded. User friendly for the service providers (as well as the customers). A truly epic and well-thought-out product, held back by shoddy customer service and a lack of passion at the front gate.

Tidigare programvara: Setmore

Anledningar att byta till SimplyBook.me: Fantastic UI and endless potential with all of the addons. The perfect options for entrepreneurs and business owners looking to "build" a booking system for their business, that suits them and their specific business model. They are endless ways to build a business model that works using their system. PLEASE keep updating, and marketing your product. It is amazing, and far far better than Calendly/Setmore/Acuity and all the big boys, who have absolutely no potential, and incredibly limited coding for serious businesses and booking systems. SimplyBook has it all worked out when it comes to Team Members Scheduling (although this could be better with a simple frontend panel), Classes, Recurring Meetings, Timeslot booking simplicity, Coupons, etc.!

Great product that I have used for over a year

Kommentarer: I tell people about simplybook.me a lot because it just works. It works for about 90% of the things I need it to do, so to have one package, for such a great price, that includes so much, is really invaluable to me and my business.

Fördelar:

I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs.

Nackdelar:

There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away.

Övervägda alternativ: Checkfront och Xola

Anledningar att byta till SimplyBook.me: Price mostly, but also because it does everything I need it to do FOR that price.

A game-changer!

Kommentarer: When COVID-19 hit, my legal services nonprofit had to figure out a way to pivot from walk-in, in-person weekly consultations with new potential clients, to a completely virtual model of service. When we eventually began using SimplyBook, multiple staff called it a "game-changer" - it took so much time and stress out of scheduling consultation appointments and accepting payments in advance! It is pretty user-friendly, and tech support has always been incredibly helpful when we've contacted them via live chat. We also love how customizable the system is. Overall we've had a great experience for the past 1.5 years!

Fördelar:

I love how customizable SimplyBook is - it took me a long time to get everything set up the way we wanted it at the beginning, but that was just because of how many different features I was able to customize to our exacts specifications. We also like the payments feature so that we can require clients to prepay for their appointments.

Nackdelar:

I wish there was a way to create certain types of appointments that are only available to certain people (for example, people with a certain password); I have suggested this feature to SimplyBook in the past and hope they develop it soon! We want to be able to, for example, only allow clients who have been prescreened to register for certain events, but we don't see a way to do that in the current system and so end up using a different (much less user-friendly) software program for those events instead of SimplyBook. I also wish we could see which clients have used which coupon codes in a single report.

Övervägda alternativ: Acuity Scheduling

Anledningar att byta till SimplyBook.me: Integration with Authorize.net payment processor (preferred by our Finance department)

SimplyBook.me

Kommentarer: Again I do think it's a simple way to do your booking. I see it being best for low traffic businesses.

Fördelar:

It's affordable and it's not hard to set up. Open your account then list your services and availability dates and you're ready to go. The admin app is a quick way to manage everything and there's also the client app that does the same thing on their end.Notifications can come in through email or SMS. I like that because I've missed important things coming in through email. On my phone after there are 3 or 4 they don't display individually anymore. On the other hand I always check SMS and they don't group together. Integrate with Facebook, Google, Stripe, PayPal, etc.I would say it's a simple way to do your booking.

Nackdelar:

It is affordable unless you're wanting the add on packages. Honestly they do get expensive. If you can operate without them it's no big deal though.

It really works for me!

Kommentarer: Helpful staff always on hand with queries, I've been with them 5 years for a reason!

Fördelar:

The system is great! It enables me to run my business without the worry of constantly chasing people to come to a class. All sessions are on the system and people book as and when they need to.I just use it for this, occasional I use email marketing. It' can do a hell of a lot more than I use it for!

Nackdelar:

Costs like anything are always an issue but generally not the most expensive out there

Simple solutions for business owners trying to keep pace with new digital reality

Fördelar:

The other similar platforms only offer a "short term solution " to help you out with bookings online. If yoy really want to use the booking site as a tool to expand your business it can not look lkme an office calendar. Simply book me offer the most competitjve package, many options that help adapt to your business and is easy to set up and use

Nackdelar:

It could offer some more features that would help solve very practical issues for ex options to have different prices for different number of people. Also the it should solve the issue of the website address "ending" it is not possible to be in greece and say "it is normal" to have a .it

Just what we needed.

Kommentarer: I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Fördelar:

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Nackdelar:

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services. The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

Lots of Features but more limited than we were told, and Customer Service is not good

Kommentarer: Not good, huge waste of time.

Fördelar:

I found it easy to set up and look pleasing for my website.

Nackdelar:

We do not require prepayment to book an appointment. However, we offer a 20% discount if the client prepays. With that offer, we get a much higher show rate. Originally, I was told this was not an issue. However, after hours upon hours of setting up the program I found that I cannot offer both options. If we require prepayment for the discounted appointments, it now requires payment for the non discounted appointments. So basically, I cannot offer how we do business. Customer service is terrible, because it is only by text. They will not let you call. Forget all the money we wasted; I am more upset about all the lost time.

The site is simple to set up and you can instantly take bookings and love the Book Now link

Fördelar:

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Nackdelar:

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

"Years ahead of it's time thanks to an ingenious underlying database design."

Kommentarer: Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Fördelar:

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Nackdelar:

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Software is really good and makes booking appointments easy. I rarely encounter problems with it.

Kommentarer: Eliminates me having to spend time booking appointments manually.

Fördelar:

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Nackdelar:

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not. I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already. In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select. 2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

The best booking system you will find!

Kommentarer: If you get happier by the hour during testing because it meets almost all your wishes and you see parts you didn't know but still are fantastic then you have the WOW.

Fördelar:

The ease of use. It almost has it all. great software that fits almost any business. lots of extra features available that you can work with it the way you want. I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio! And the Support team has been very helpfull for me. Even when using the free version!

Nackdelar:

There are still parts I want to mention. A number of functions that I consider essential are optional, so you have to opt for the more expensive monthly subscriptions. I think the price difference (I don't have any employees) is a bit too high. My clients are people within a 30 kilometer radius, so I would like to give my clients the feeling that they are booking locally. For now, there are parts that show that it is an international booking system. For example, that you have to choose your country in the address details. The invoicing part may become more mature, I can for example not let my customers pay through our widely used system 'Ideal'. I need to be able to translate more words into this invoice section than is possible now. Oh and a widget for both a contact form and booking instead of a button ;) would be nice! It seems that I have a lot to notice, but it is constructive criticism, in which I believe they will pick it up.

Good service

Kommentarer: My overall experience with SimplyBook is pretty positive. I had some issues with caching, which I thought was on my end, but turned out to be on their end. They fixed this ASAP and afterwards that issue was gone. Live chat support is very important to me, and theirs is really good. I would definitely recommend SimplyBook in certain cases, it's just not really the right solution for me. But that's very personal.

Fördelar:

SimplyBook is very easy to install on a WordPress website, using an iFrame. It's very easy to change the booking widget so it matches the style of the website. Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.

Nackdelar:

It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website. I have to set a reminder to do this manually. I get why they do this, but it's definitely not very user friendly and they should at least make it easier to renew. Because the integration is with iFrame, this causes issues (which I did have multiple times) and it's slower than something that's built-in. These issues ultimately mean that I will personally not be using SimplyBook for my agency in the future. However, it's definitely a good software and for some people it will be the right solution.

More Opportunities for Growth

Kommentarer: Beneficial, but frustrating at times. The help center really is not much help. For those of us who aren't incredibly tech-savvy, having a go-to call center to help talk and walk through issues or questions would be very helpful.

Fördelar:

The overall look and feel of the software is great. Inviting, educational, (for the most part) user-friendly. There are features of this software that are not offered anywhere else which is a plus!

Nackdelar:

The customer service is awful. You get generated responses and rarely does the team provide answers that actually fix or aid in the issue. There's also very little room for softwared update recommendations. Multiple times I have requested / suggested developers add options and received responses like 'this is not something our developers can manage at this time'. The parameters of features in the software are also almost TOO specific. Multiple times, we have had clients unable to book appointments because something on the backend didn't match up with availability. It's caused a few issues.

Timezone Confusions!

Kommentarer: I like it in theory, but we've found better results with traditional pen and paper. Personally, I'm above average when it comes to understanding technology, so to me, this site seems pretty easy to use. However I've found older folks who really struggle with online registration, especially compared to traditional pen & paper signup.

Fördelar:

I like that I can mostly do what I want. The software doesn't exactly line up with my business model, but I have found enough ways modify my setup to get the results I need. However, I have found that traditional pen and paper results in better results in regards to scheduling.

Nackdelar:

The timezones are confusing. My company travels to locations in many different timezones for photoshoot appointments. We've found in some trips where the location is in a different timezone than our headquarters, clients will book with the wrong timezone. When we set up the appointment schedule, we have also found the timezones confusing because we always have to adjust in our heads the time. If we live in Central time and our clients/location are in Eastern Time, we shouldn't have to set up the Eastern Time Zone by using Central Time Zone as the base. When clients get reminders, they should get reminders in the proper timezone. To make it easier, we should have the option to turn timezones off. If we set up an open calendar from 3:00pm-9:00pm, it shouldn't matter what timezone we are in since both our people and the clients are experiencing the same time. There is never a time when it would matter what the timezones are.

I have been using simplybook.me for my student practical hours and I LOVE it!

Fördelar:

Simplybook.me offers a free monthly option if you have 50 bookings or less per month. I have been using this option to try out the program while I'm a student in a Massage Therapy program. This has been a great tool to book clients for my practical hours and I have had many clients tell me how easy it was to book their appointment online, or that they love the option of booking appointments at their convenience. It's been a great way to start building my clientele and I will definitely upgrade to the full paid version once I am finished my schooling and open up my own practice. There are so many additional features that simplybook.me offers that I'm excited to add to my online website when I upgrade. The website is very user friendly and I have recommended it to many of my colleagues already.

Nackdelar:

I would prefer if the free version would offer the text message confirmation and reminder instead of the email alerts because not nearly all my clients check their emails on a daily basis, but they do check their phones. I recognize that this is an upgrade option, but as a student, my funds are currently limited.

Great for Small Businesses who are growing

Kommentarer: With simplybook.me I can move appointments around easily and not have a paper schedule that looks a mess. I can easily see if I've reached my maximum clients for that day with one quick glace, so I don't over book myself. And I color code my clients if they showed up or not and I can just look for "no show" or "late cancel" or "inclement weather" patterns.

Fördelar:

I found it super easy to learn how to use. I love the e-mail reminders. That was one of my main draws to it. Not only does it e-mail my clients, but it e-mails me too so I can remember to leave the house on time. Because of the emails as well, my "No Shows", or "late cancels" have reduced. There is a less chance of "oops I forgot!". I also like that I can access my clients info in case of a snow storm and I need to call to check in on them or tell them I can't get into the office.

Nackdelar:

There isn't a lot I don't like about the program. If I accidentally hit the "back" button, it'll take me out of the program, but that's user error really.

Best Product Available (but could benefit from some updates)

Kommentarer: It has been an overall positive experience.

Fördelar:

I love this booking tool compared to every other one out there, but it isn't as great as it could be. It is the easiest tool to use with the most features that I need available, but you give up certain flexibility when you have an all in one tool like this.

Nackdelar:

I wish the service providers could see the sessions in their timezone just like the clients can, but the system only allows you to show the company timezone and I have providers working all across the United States. I also wish the packages and memberships were more flexible. My packages page is super crowded because for example I have to set 3 different high school 10 hour tutoring packages for different sessions durations (i.e. 30 min, 45 min, 60 min) when other systems have the ability to have me put this all in one package where the client picks the duration. I also don't like how if they cancel a package session then it takes away the credit even though I setup a 24 hour cancellation policy. Even if they cancel in time, the session credit disappears. I also wish the packages had a service filter like the memberships do.

I really like it

Kommentarer: It is a perfect system to let my customers look into my schedule and that they can be very autonomous about booking and looking into possible dates to book. I actually almost use simplybook.it every day and really like it! Thank you very much :)

Fördelar:

the easy design, that you can change dates quickly, the features,

Nackdelar:

it is a little complicated, as you can change 3 different time schedules, I always need some time to understand the system again, when I want to change something. I would love to have a feature, where my customers could see the dates that have been booked already (for example in a grey colour, so that they can see, what would have been possible to book on that very day). Things that could also be improved: The german translation could be better An app would be nice

Helpful and Easy to USE

Fördelar:

Ease of use and the quick customer service response. I am truly grateful to Simplybook for existing cause they have helped me manage my business and my time efficiently. It has everything that I need to help my business grow. My clients are pleased with how simple booking. Rhymes with the name. I am pleased. Thank you to all the staff members of SimplyBook.

Nackdelar:

I guess that as I expand my business having my own website will become important for my brand. That is the only reason why I will leave Simplybook.

an easy to use system to take online bookings

Fördelar:

The system has a lot of functions that can enhance the online booking options, customer support is fast and any problems in my experience have bee quickly dealt with. As a start into online bookings it is a good system. Customer service is excellent.

Nackdelar:

the cost of adding some basic 'custom features' which I feel should be part of a basic package, I don't need the amount of bookings that are offered but could do with more features, but to add them is now getting expensive compered to other software systems out there. Also it has very very poor reporting features, and no way to know best customer ect. I feel that they could offer a better value package of more costumer features and less bookings.