--- description: Få detaljerad information om JIRA Service Management, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Programvara för IT-tjänster](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.se/software/138769/jira-service-management Page: 1 / 32\ Nästa: [Next page](https://www.capterra.se/software/138769/jira-service-management?page=2) > Jira Service Desk är en hjälpdesk som är byggd för moderna IT-team från bara 10 USD per månad. Prova gratis: Se deras webbplats > > Verdict: Rated **4.5/5** by 764 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder JIRA Service Management? Hög-hastighetsteam som vill modernisera verksamheten genom att koppla samman utveckling och IT, erbjuda exceptionella serviceupplevelser och snabbt reagera på förändringar. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 764 Recensioner | | Enkel användning | 4.2/5 | Based on overall reviews | | Kundtjänst | 4.3/5 | Based on overall reviews | | Valuta för pengarna | 4.3/5 | Based on overall reviews | | Funktioner | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Atlassian - **Location**: San Francisco, USA - **Founded**: 2013 ## Commercial Context - **Startpris**: 20,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: danska, engelska, franska, italienska, japanska, kinesiska, koreanska, norska, polska, portugisiska, ryska, spanska, svenska, tjeckiska, traditionell kinesiska, tyska, ungerska - **Available Countries**: Albanien, Angola, Armenien, Australien, Azerbajdzjan, Belarus, Belgien, Brasilien, Bulgarien, Cypern, Danmark, Estland, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Georgien, Grekland, Indien, Irland and 33 more ## Funktioner - Aktivitetsspårning - Alerts/Escalation - Arbetsflödeshantering - Asset Lifecycle Management - Biljetthantering - CRM - Ersättningshantering - Feedback-hantering - Flera kommunikationskanaler - Flerspråkig - Fulltextsökning - Godkännande arbetsflöde - Hantering av servicenivåavtal (SLA) - IT-kapitalförvaltning - IT-rapportering - Incidentshantering - Innehållshantering - Kapacitetshantering - Konfigurationshantering - Kontroll och hantering remote - Kundtjänst - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Lagsamarbete - Mobilåtkomst - Patchhantering - Prestandamätningar - Problemhantering - Problemspårning - Projektledning - Projektspårning - Rapportering och statistik - Real-Time Analytics - Real-Time Monitoring - Realtidschatt - Releasehantering - Revisionshantering - Riskbedömning - Samarbetsverktyg - Schemaläggning av jourvakten - Självbetjäningsportal - Skärmdelning - Statusspårning - Tillgångsspårning - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Ändringshantering - Åtkomstkontroller / behörigheter ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - Chatt ## Category - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) ## Relaterade kategorier - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) ## Alternativ 1. 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[Freshservice](https://www.capterra.se/software/132997/freshservice) — 4.5/5 (689 reviews) ## Recensioner ### "Solid Tool For Managing Support Requests" — 5.0/5 > **Hameeda** | *16 mars 2026* | Finansiella tjänster | Recommendation rating: 9.0/10 > > **Fördelar**: Easy to set up, integrates well with other Atlassian tools, and helps teams track issues quickly and more effectively. > > **Nackdelar**: Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 mars 2026* | Olja och energi | Recommendation rating: 8.0/10 > > **Fördelar**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Nackdelar**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- ### "Ticket Management and workload distribution in one place" — 3.0/5 > **Verifierad recensent** | *8 november 2025* | Bank | Recommendation rating: 6.0/10 > > **Fördelar**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum. > > **Nackdelar**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests. It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it. > > Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 januari 2026* | Bil | Recommendation rating: 9.0/10 > > **Fördelar**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Nackdelar**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Highly Customizable & Complex" — 5.0/5 > **Verifierad recensent** | *6 april 2026* | Finansiella tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Jira is so incredibly highly customizable\! You can ensure that all tickets are properly handled by requiring specific fields to ensure data capture and integrity, and reporting on SLA adherence. > > **Nackdelar**: Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality\! One should start small (land and expand). ----- Page: 1 / 32\ Nästa: [Next page](https://www.capterra.se/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data