---
description: Få detaljerad information om JIRA Service Management, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.se/software/138769/jira-service-management

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> Jira Service Desk är en hjälpdesk som är byggd för moderna IT-team från bara 10 USD per månad. Prova gratis: Se deras webbplats
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder JIRA Service Management?

Hög-hastighetsteam som vill modernisera verksamheten genom att koppla samman utveckling och IT, erbjuda exceptionella serviceupplevelser och snabbt reagera på förändringar.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.5/5** | 770 Recensioner |
| Enkel användning | 4.2/5 | Based on overall reviews |
| Kundtjänst | 4.3/5 | Based on overall reviews |
| Valuta för pengarna | 4.3/5 | Based on overall reviews |
| Funktioner | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Startpris**: 20,00 US$
- **Pricing model**:  (Free version available) (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: danska, engelska, franska, italienska, japanska, kinesiska, koreanska, norska, polska, portugisiska, ryska, spanska, svenska, tjeckiska, traditionell kinesiska, tyska, ungerska
- **Available Countries**: Albanien, Angola, Armenien, Australien, Azerbajdzjan, Belarus, Belgien, Brasilien, Bulgarien, Cypern, Danmark, Estland, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Georgien, Grekland, Indien, Irland and 33 more

## Funktioner

- Aktivitetsspårning
- Alerts/Escalation
- Arbetsflödeshantering
- Asset Lifecycle Management
- Automatiserad routing
- Biljetthantering
- CRM
- Flera kommunikationskanaler
- Fulltextsökning
- Godkännande arbetsflöde
- Hantering av servicenivåavtal (SLA)
- IT-kapitalförvaltning
- IT-rapportering
- Incidentshantering
- Innehållshantering
- Instrumentbräda
- Konfigurationshantering
- Kontroll och hantering remote
- Kundtjänst
- Kunskapsbashantering
- Kunskapshantering
- Köhantering
- Lagerhantering
- Mobilåtkomst
- Patchhantering
- Policyhantering
- Prestandamätningar
- Problemhantering
- Problemspårning
- Projektledning
- Projektspårning
- Rapportering och statistik
- Real-Time Monitoring
- Releasehantering
- Samarbetsverktyg
- Schemaläggning
- Självbetjäningsportal
- Skärmdelning
- Statusspårning
- Stöd för biljetthantering
- Säkerhetskopiering och återställning
- Textredigering
- Third-Party Integrations
- Tillgångsspårning
- Underhållsstyrning
- Undersökningar och feedback
- Uppdragshantering
- Uppgiftshantering
- Verifieringskedja
- Ändringshantering

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- Chatt

## Category

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)

## Relaterade kategorier

- [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software)
- [It-system](https://www.capterra.se/directory/10001/it-management/software)
- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software)
- [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software)

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## Recensioner

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 januari 2026* | Bil | Recommendation rating: 9.0/10
> 
> **Fördelar**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Nackdelar**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2 november 2025* | Ideell organisationsledning | Recommendation rating: 10.0/10
> 
> **Fördelar**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Nackdelar**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

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### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1 maj 2026* | Telekommunikation | Recommendation rating: 6.0/10
> 
> **Fördelar**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Nackdelar**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

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### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Verifierad recensent** | *1 maj 2026* | Datormjukvara | Recommendation rating: 3.0/10
> 
> **Fördelar**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Nackdelar**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

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### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5

> **Arti** | *27 april 2026* | Bokföring | Recommendation rating: 9.0/10
> 
> **Fördelar**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues.
> 
> **Nackdelar**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version.
> 
> Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners.

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## Links

- [View on Capterra](https://www.capterra.se/software/138769/jira-service-management)

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| de-AT | <https://www.capterra.at/software/138769/jira-service-management> |
| de-CH | <https://www.capterra.ch/software/138769/jira-service-management> |
| en | <https://www.capterra.com/p/227102/JIRA-Service-Management/> |
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