--- description: Få detaljerad information om XCALLY, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XCALLY: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Call Center](/directory/30007/call-center/software) > [XCALLY](/software/136894/xcally) # XCALLY Canonical: https://www.capterra.se/software/136894/xcally Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/136894/xcally?page=2) > Kundtjänstsvit integrerad med Asterisk PBX med öppen källa. Flerkanallösning för inkommande, utgående och blandade kontaktcentrum. > > Verdict: Rated **4.8/5** by 130 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder XCALLY? Alla typer av kundvård som kräver professionella lösningar, för inkommande, utgående och blandade tjänster. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.8/5** | 130 Recensioner | | Enkel användning | 4.8/5 | Based on overall reviews | | Kundtjänst | 4.8/5 | Based on overall reviews | | Valuta för pengarna | 4.7/5 | Based on overall reviews | | Funktioner | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: XCALLY - **Location**: Paderno Dugnano, Italien - **Founded**: 2007 ## Commercial Context - **Startpris**: 29,00 € - **Pricing model**: (Gratis provperiod) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (på platsl), Linux (på plats), Android (mobil), iPhone (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, engelska, estniska, europeisk portugisiska, franska, italienska, japanska, lettiska, litauiska, malajiska, portugisiska, spanska, svenska, tjeckiska, tyska - **Available Countries**: Afghanistan, Albanien, Algeriet, Andorra, Angola, Antigua och Barbuda, Argentina, Armenien, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien, Belize, Benin, Bhutan, Bolivia and 157 more ## Funktioner - Arbetsledning - Automated Attendant - Automatiserad routing - Automatisk samtalsfördelning - Automatisk uppringare - Automatisk uppringare - CRM - Call Center-hantering - Call Scripting - Flera skript - Förutsägbar uppringare - Hantering av undersökning / omröstning - IVR - Inmatning av telefonnyckel - Inspelning av samtal - Instrumentbräda - Integration av datatelefoni - Interaktionsspårning - Kampanjhantering - Kontaktledning - Köhantering - Listhantering - PBX - Rapportering och analys - Röstmeddelande - Samtalsdirigering - Samtalsloggning - Samtalsrapportering - Samtalsöverföring - Samtalsövervakning - Text till tal - VoIP - Återuppringningsplanering ## Integrations (26 total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... and 11 more integrations ## Support Options - E-post / Kundtjänst - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Call Center](https://www.capterra.se/directory/30007/call-center/software) ## Relaterade kategorier - [Call Center](https://www.capterra.se/directory/30007/call-center/software) - [IVR-program](https://www.capterra.se/directory/30231/ivr/software) - [Prediktivt Dialer-program](https://www.capterra.se/directory/30597/predictive-dialer/software) - [Telefonsystem för företag](https://www.capterra.se/directory/31101/business-phone-systems/software) - [Programvara för automatisk uppringning](https://www.capterra.se/directory/30999/auto-dialer/software) ## Alternativ 1. [Kixie PowerCall](https://www.capterra.se/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 2. [Voiso](https://www.capterra.se/software/203121/voiso) — 4.7/5 (30 reviews) 3. [Aircall](https://www.capterra.se/software/144486/aircall) — 4.2/5 (459 reviews) 4. [Squaretalk](https://www.capterra.se/software/219046/squaretalk-matrix) — 4.9/5 (102 reviews) ## Recensioner ### "Good Dialler tool with decent features" — 4.0/5 > **Irfanudeen** | *12 maj 2022* | E-lärande | Recommendation rating: 8.0/10 > > **Fördelar**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity. > > **Nackdelar**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly. > > I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features. ----- ### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5 > **Miguel** | *24 januari 2023* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services. > > **Nackdelar**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want. > > Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from. ----- ### "This software is always trying to update with the latest technology including AI, and robotic system" — 3.0/5 > **Mochamad** | *15 september 2019* | Informationsteknologi och tjänster | Recommendation rating: 8.0/10 > > **Fördelar**: It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost. > > **Nackdelar**: Open channels. This feature will make this software rich in solutions > > I don't have enough experiences using this software since we just use this software for propose of demo to customers. ----- ### "Easy to install, maintain and open to a lot of different integrations" — 5.0/5 > **Simon** | *2 mars 2023* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general > > **Nackdelar**: The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is. > > Nice people, quick reaction to support-related issues ----- ### "XCally Contact Centre the Way of the future" — 5.0/5 > **Janet** | *9 april 2020* | Telekommunikation | Recommendation rating: 10.0/10 > > **Fördelar**: As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools. > > **Nackdelar**: I can honestly say there was nothing I do not like > > Fast efficient and deliver ----- Page: 1 / 6\ Nästa: [Next page](https://www.capterra.se/software/136894/xcally?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/136894/xcally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data