Confluence Recensioner

The Collaboration Platform You've Waited For

Kommentarer: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Fördelar:

Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

Nackdelar:

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

Confluence: The Collaboration Tool That Takes Your Team's Productivity to the Next Level

Kommentarer: The platform has helped us improve our project management and meet our deadlines. Confluence integrates seamlessly with other tools, such as Jira and Trello. This integration has saved us much time and effort, as we no longer have to switch between different agencies to manage our projects.

Fördelar:

Confluence allows teams to virtually connect and collaborate on projects from anywhere in the world. It has benefited my team, as we have members in different parts of the world. We can easily share information, assign tasks, and track progress in real-time. It offers workspaces that allow teams to organize their projects and knowledge in a structured manner.

Nackdelar:

There have been a few instances where the software has been slow to load, but this has not been a significant issue for me.

Övervägda alternativ: monday.com

Anledningar att välja Confluence: I chose Confluence because I sought a collaboration tool to help me manage my team's projects more efficiently. I had previously used a different collaboration tool, but it was not meeting my needs. Confluence offered the workspaces, progress tracking, and integration capabilities that I was looking for, and it has exceeded my expectations.

Tidigare programvara: Jira

Anledningar att byta till Confluence: It has significantly helped us improve our efficiency and productivity, as we can easily find the information we need and collaborate on specific tasks. Confluence has a powerful progress-tracking system that allows me to track and monitor the progress of my team's projects.

It gets the job done...

Kommentarer: My team uses it as a knowledge base to document engineering processes, research spikes, and to document project roadmaps, to basically keep everyone synced on pretty much everything across engineering and with various stakeholders.

Fördelar:

So, here's the thing. I feel like Confluence definitely serves a great purpose. I like that it's essentially a one stop shop for finding any documentation needed within my organzation and company.

Nackdelar:

I think the UI and the UX is lacking. While I think my organization keeps things pretty organized in terms of how items are grouped, I think it can come across as things aren't actually organized because the UI makes it seems like everything (documents inside and outside of our organization, all within the same company) is lumped in one place. Additionally, I think the search feature could be better where additional filters could be instituted to ensure you're searching within your own organization's documents versus the entire company. Although, I'm not sure if that's a Confluence thing or the way my company has set it up. Another thing I don't like is the editing and creating documents within Confluence, and again that's a UX thing.

Confluence - A great tool to build your organization wiki

Kommentarer: I would definitely rate confluence 9 on 10 just because of the value it brings to ensure people are on same page without any lag.

Fördelar:

Overall, Confluence is an excellent choice for teams looking to improve collaboration, communication, and knowledge management. Its intuitive interface, customizable features, and powerful integrations make it a top choice for organizations of all sizes and industries.One area where Confluence really excels is in knowledge management. The platform makes it easy to create and maintain a central repository of information, including company policies, procedures, and best practices. This knowledge base can then be accessed by team members as needed, saving time and ensuring consistency across the organization.

Nackdelar:

While Confluence does offer a mobile app, some users may find the app to be limited in terms of functionality. Improving the app could make it more useful for users who need to access Confluence on the go.

The Ultimate Knowledge Hub for Seamless Idea Management and Unbeatable Collaboration

Kommentarer: Our whole team are happy users of Confluence, as the tool has been a positive and beneficial productivity tool for our team.

Fördelar:

Using Confluence you really appreciate its user-friendly interface, powerful collaboration tools and robust knowledge base management functionalities. Confluence empowered us to easily create, organize and share content with our entire team, making it our go-to solution for efficient idea management, knowledge sharing and alignment between current and future team members. Most importantely, the ability to integrate with our other tools and serbices made it seamless for keeping knowledge synced and shared across the team.

Nackdelar:

With so many great features it can be quite overwhelming for our junior and newer team members to onboard as the learning curve is quite steep.

Övervägda alternativ: YouTrack, monday.com, ClickUp och Notion

Anledningar att välja Confluence: Speed, value for money and integrations with Jira.

Tidigare programvara: YouTrack och ClickUp

Anledningar att byta till Confluence: The loading speed of documents, tickets and content, value for money and integrations with Jira.

Best Documents Management Tool

Kommentarer: I've found that Confluence offers some great benefits for teams working together. The collaboration features are top-notch, allowing multiple people to work on the same document simultaneously. I also appreciate the customization options, which let you tailor the platform to your needs. The document management capabilities are also beneficial, making it easy to organize and find important files. Plus, integrating other tools is seamless, saving you time and effort. Finally, the knowledge management functionality is a nice touch, letting you store and access important information in one place. All in all, Confluence is an excellent tool for team collaboration and productivity.

Fördelar:

Confluence is an excellent tool for document management. It offers many features, including version control, access controls, and document organization. This makes it much easier to keep track of changes to important documents and manage them effectively. With Confluence, you can be sure that all your documents are stored securely and have complete control over who can access them. Whether you are working on a project or need to keep your records organized, Confluence is the perfect solution.

Nackdelar:

I've heard from some users that Confluence is lacking in some formatting and customization options. Specifically, some have reported that the platform lacks more advanced formatting capabilities, such as the ability to create multi-column layouts. Additionally, while Confluence allows for customization, it seems that the platform's options are somewhat limited compared to other document management tools.

Confluence: A Comprehensive Collaboration and Knowledge Management Tool

Kommentarer: In summary, Confluence is an excellent collaboration and knowledge management tool for teams of all sizes and industries. Its range of features, intuitive user interface, and seamless integrations with other Atlassian tools make it a versatile platform for creating, sharing, and organizing content. While it may have some drawbacks, its strengths make it a valuable asset to any team looking to improve their collaboration and knowledge management efforts.

Fördelar:

Confluence is an enterprise-grade collaboration and knowledge management tool developed by Atlassian. It is a web-based platform that enables teams to work together seamlessly, share information, and create and store content in a centralized location.One of the most significant advantages of Confluence is its versatility. It can be used by different teams in various industries, including software development, marketing, project management, human resources, and customer support. The platform provides teams with a range of features to create, share, and organize content, including pages, blogs, comments, templates, and macros.One of the key benefits of Confluence is its intuitive user interface, making it easy to use and learn. It has a WYSIWYG editor that enables teams to create rich content with ease, and the platform is highly customizable, allowing teams to tailor it to their specific needs.Confluence also integrates with various other Atlassian tools, including Jira, Trello, and Bitbucket, which allows for seamless collaboration across different teams and departments. The platform also offers various add-ons and integrations with third-party tools, further expanding its functionality..

Nackdelar:

However, like any software, Confluence has its drawbacks. The platform can be slow at times, and its pricing may not be affordable for small businesses or startups. Additionally, while Confluence's search functionality is powerful, it can be challenging to navigate, making it difficult to find specific content.

Connected workspace to share project documentation.

Kommentarer: We have centralized shared information approximately the Intersection that the total group has get to to, we utilize it as our centralized shaver, we have real-time network with colleagues, and we share records and data in one central space where everyone can see and respond together with your moment input and any group part can get to shared information and archives based on their parts and get to rights. It has options to form a workspace for the work group and in that specific workspace ready to make different channels and we are able add users (partners) in it and each channel can be doled out with duties and get to parts to share the data with ease. Making substance on this stage is additionally simple sufficient to do to share it with the entire group in one space to urge their sees and make advance with errands.

Fördelar:

I enjoy how I can get real-time updates on every piece of information and file provided by my coworkers, and it is also convenient to provide comments in the same workspace where my teammate has posted a notice or relevant document. One of the finest features of Confluence is the ease with which we can all manage our papers in a proper format, which we can then share or access throughout the whole business or with any specific team. Simply record anything and upload it once, and it will be easily accessible to everyone. It has some built-in features, such as the ability to create tables that can hold specific information and data in any format.

Nackdelar:

It ought to make strides your searchability, a more exact look result can draw in more clients to it, getting into the beat of conversion needs more time than expected to utilize effectively, but once you know the structure of work, it is lovely simple to utilize this stage for your group workspace, client back is additionally not that accommodating to induce around with a few blogging and web looking.

One of the best team collaboration and knowledge sharing platform

Kommentarer: Very effective way of streamlining collaboration and communication

Fördelar:

I use confluence on daily basis for team management/MOM/daily team update etc.The most helpful aspect of confluence is its ability to centralize and organize team knowledge and information in a collaborative workspace. It provides a structured and organized platform for creating and storing documents, articles, meeting notes, project plans and other relevant content. Also has option to integrate with wide range of other tools like Jira, Slack.. etc

Nackdelar:

Sometimes the editing and jira status update takes long time and sloppy. It has very limited formatting options, admin tasks are very tedious i.e. complex permissions and access control. With its rich feature set and customization option it takes long time to learn as a new user. and finally the cost, for our organization size, the subscription cost is way over our budget compared to other competitors

Confluence

Kommentarer: Confluence is the best product and recommends to purchase.

Fördelar:

If you need to make a document store or knowledge base, this is the best option, It's really easy to manage the knowledge share and really easy to upload documents to it, Creating documents is super cool and it's like a Word document, you can create docs, can create sub-pages, can insert images, tables, headings, numberings, table of contents, comments, and many more. Not only that you can easily find the documents using a full-text base search tab. Not only that you can directly map a Jira ticket to the doc also.Confluence is really a really cool platform to manage a company-wide knowledge base.

Nackdelar:

Nothing else to say this is the best product we can find in the market

A wiki like software, Successful Tracking and Project Management

Kommentarer: As mentioned in the title of my review, it's like a wiki version for the company's documents. I can easily find almost everything that I am looking for specially when tracking a document or checking for reference of hierarchy. It is the best solution for providing guide and solution documentation for my clients/customers.When I was still employed under an e-commerce company, we used confluence across most of our departments. It is very useful for finding information, reference for training because it serves as a knowledge base for our company's content. It can also be used as reference when checking metrics and product information within the company that is very important for the decision making of higher management.

Fördelar:

-No need to use multiple MS software like Ms Project, excel or even Word for documentation. Now I'm using a single tool for my Checklist, Requirement list, action plans, help guides, and testing strategies. -I like how it is integrated with JIRA which is also one of the main tools we use at work. All Jira dashboards are available within Confluence which allows documentation to be supported by task. -There are ready templates for creating different types of documents. There is an option to create hierarchy for documentation and link them to each other to avoid duplication.

Nackdelar:

-Right now, exporting of documents is only limited to Word and PDF file types. It would be better if there were more options. -Adding the option to customize forms would be a convenient feature. Instead of only having the pre-build forms. -It is also better if there will be more complex support for searching algorithms for discovery when searching, not just by typing the exact keyword

One stop tool for documenting almost anything

Kommentarer: Overall, the feature is a good to have and can make life easy by providing a single stop platform for all the documentation and giving a knowledge hub.

Fördelar:

Collaboration with numerous tools already in use by our company like Asana, Slack, Miro Board, Google Sheets, etc. , Ease of use and sharing documents just by a click, and Permission handling of users.

Nackdelar:

Struggle to share snippets of code and adhering to syntax, and not having a flowchart builder feature.

Övervägda alternativ: Notion

Anledningar att välja Confluence: To incorporate a range of features that confluence offers and docs don't. Most important being integration with tools and Miro board.

Anledningar att byta till Confluence: Confluence has better integrations with other softwares and is a dedicated platform for documentation. Also, we wanted to have a platform where a Knowledge Library can be created and managed easily which confluence gave us.

Keep everything in one place, best KMS in software projects!

Kommentarer: We are using Confluence for more than 4 years and in multiple projects and compnaes. I can say this too is awesome and although still have lots of space for improvement, but the current version is truly reliable for enterprise-level companies.

Fördelar:

Easy to use and high integration level with other Atlassian tools is the most interesting part of Confluence. There are more powerful software out there, but none of them has this integration level in a full bundle that Atlassian offers.

Nackdelar:

Managing tables (with a huge amount of data) is not easy here, so usually, we prefer to attach excel files, but if it was more powerful in managing sheets, definitely we like it more!

Övervägda alternativ: Notion

Anledningar att välja Confluence: Better document and file management system, Higher access level management system. Better price and very better ease of use.

Anledningar att byta till Confluence: Better integration with other Atlassian tools that we use during our daily work in the company.

Very flexible collaboration tools

Kommentarer: Main issue that we have solved with this software is, sharing and giving access of document to certain user from various department. It help to protect the document and it will give insight if the document has been edited and the editor of the document.

Fördelar:

I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.

Nackdelar:

The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.

Great documentation platform for both intranets and customer-facing hubs

Kommentarer: The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent. The document editor works smoothly even from the mobile app that is offered. There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages. Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation. Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.

Fördelar:

Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are: - The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together). - The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability. - In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history. - The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts. - All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too. In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.

Nackdelar:

I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve. Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs. From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there. If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.

Övervägda alternativ: Dropbox Paper

Anledningar att välja Confluence: I made the switch from Google Docs because I wanted a more robust solution that would support a more deep infrastructure and would be easy to manage and interconnect with other project management, software development and customer-facing solutions.

Anledningar att byta till Confluence: Confluence is far more advanced and fits our business model as a documentation and knowledge-base solution. The price is right and Atlassian seems to continuously develop new features that help us create awesome online media-rich documents for us and our clients.

Great Tool for Content Organization and Management

Kommentarer: We have been using Confluence as a main software for content management. We use it for all our project related documentation like high level business requirements, enhancement requests, technical specs, meeting notes, project roadmaps etc. It seamlessly integrates with JIRA, which makes it such a great tool to be used by AGILE teams. Overall, Confluence is a very robust and powerful tool and it provides a central place for all your documentation.

Fördelar:

Confluence is a great tool for having all your documentation and knowledge in one place. You can create wiki pages for each topic and group these pages under 'Spaces'. Multiple team members can work on one page simultaneously. It captures a detailed audit trail on the changes made at a page level. You can have strong control on the content publishing by defining a robust review and approval process. It has a robust search functionality and it seamlessly integrates with JIRA, MS Teams and other third party tools.

Nackdelar:

One major issue with Confluence is that when multiple people are working on one page simultaneously, then you need to refresh the page in order to see the changes made by others. Also, the access control can be complex and glitchy sometimes.I would love if the user interface for Confluence is improved.

Powerful wiki software

Kommentarer: Confluence has become the place for us to collect information, across our business. We use it document our processes and policies (the access controls prove useful there), and our development teams use it on a daily basis to record the outcomes of discussions and to share knowledge.

Fördelar:

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation. It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word. As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation, making it more appropriate for enterprises than more basic wiki software that doesn't always provide the same level of control. Another advantage is the high level of integration. 'Macros' allow users to include a variety of rich content, and are customisable. Examples of integrations include JIRA, Trello, Microsoft Office, G Suite, and more. The 'Atlassian Marketplace' can be used to find and install more macros.

Nackdelar:

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal. As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

A robust and feature-rich collaboration/documentation software that sets the standard

Kommentarer: The best wiki/collaboration/documentation software I've used professionally.

Fördelar:

- Lots of visual tools for organizing information, as well as molding communications: gliffy diagrams, code blocks, cells, spreadsheets. - Permissions model for segmenting information is greatly useful for organizations that create lots of documents and require some controls on searching and access to documents based on role. - Web-based interface for administrators of Confluence is convenient for managing content, delegation and authorization work. - There are many free software solutions in this sector of software, but generally require significant development to provide the value and features offered by confluence out of the box. - Development and improvements continue to be deployed, Confluence has not been static - Add-ons available through Atlassian marketplace to allow for further feature-adds for organization needs. I work in an IT environment, and diagrams for networks, software, process flows are invaluable for documentation purposes. - Shortcut commands for savvy power users saves lots of time inserting tools and setting up formatting with ease, once you are aware them.

Nackdelar:

- Having used confluence for over 6 years, I have seen Confluence become more reliable with every update. At times, when something would go wrong with text formatting (bullet point indentation, for example), a power user could go to a tab of the document page you were working on, and edit the markup language of the page to correct the quirky formatting issue. This feature was removed. To the credit of Confluence, fixing such issues is less and less necessary, but power users like myself still miss it. - The permissions models can be confusing at times, even for highly technical people supporting the software. I do not think this is an issue with Confluence, but rather, a caution to administrators who approach permissions from different eco-systems.

Great for collaboration, terrible as a knowledge base

Kommentarer: It puts documentation all in one place.

Fördelar:

We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles. Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document. Syncs well with other Atlassian tools. Theme controls are fairly robust. The search is in depth and comprehensive, returns results from tags and body of a page or article. User community and KB is very helpful and responsive.

Nackdelar:

Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable. Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences. SSO capabilities are not available in the cloud version. The user web service is severely limited and does not solve the issue. While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags. Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.

Wiki Engine on Steroids

Kommentarer: We are using Confluence as our internal documentation storage system. It allows us to easily create documentation and share it among our various teams while controlling access to the teams. It is better than a document storage system for this purpose, as it allows us to create the documents on the fly, cutting a step out of the process and making documents easier to manage. We host it on site, so it is more secure than a solution like Google Docs as it's not on the web.

Fördelar:

We use Confluence on a daily basis to document various aspects of our organization. There is a large variety of built-in templates for a variety of sorts of documents. We heavily utilize the how-to articles to record procedures. Although it does link with other Altassian products, like Jira, we don't use that functionality currently as we run Confluence on-site and Jira in the cloud. The upgrade to version 6 greatly increased the usefulness of the product, as it brought in concurrent editing, ala Google Docs, which was functionality we needed when developing procedures for an event as a group. The search and indexing capabilities make it easy to find a document if its location is not obvious.

Nackdelar:

Search and indexing can lose usefulness in the event you have many similar documents, like say a checklist that is executed often. I would like a function to be able to click a check box to "ignore results like this." The initial setup of Confluence was not completely straightforward, however, we were installing on an older version, version 5. (The upgrade to version 6 went much smoother.) I would prefer an omnibus install package if it doesn't currently have that rather than having to install PostgreSQL and the application. The LDAP integration could have been a little bit smoother than it was, although it is in line with the other Atlassian products I have integrated.

Jira is incomplete without confluence!

Kommentarer: Overall, I am very satisfied with the confluence. Multiple architects collectively decided to use that over Sharepoint. The key reason is the seamless integration between these two products (Jira and Confluence). For an example, by simply writing the issue key on confluence page would automatically create the link to Jira ticket while reflecting the status of the ticket. This would allow visibility for Release Planning, while allowing you to write an appropriate decisions such as Go-No-Go on the same page.

Fördelar:

Confluence offers pretty good UI for creating excellent documents (requirements or design). It does support pretty much all features of Microsoft word for creating a great documentation. Between all Atlasssian products, if you are tight on budget, I would suggest you to get Jira and confluence combo. It’s indeed great tool combo for the remote agile teams to work together due to their seamless integration.

Nackdelar:

One thing that I loved on the share point that’s not great with confluence is integration with the Microsoft office products. To be very frank, I feel this is not a big drawback as now a days, web interface is pretty much replacing the traditional interface.

Perfect solution for interaction within our dev team and also for interaction between us & customers

Kommentarer: I absolutely love the product. It is awesome. When your con list is made up of feature requests, you know the product is intensely used and you are looking for "more" or adjusting how things are done to help enable you to do your task, plus add functionality that would provide value for the product. This product is a 10 of 10 if you are using it right.

Fördelar:

The widgets. I love the team calendars, the roadmap functionality for time lines, decision tracking and criteria, tasks/action items and the ease of defining them, status bars, and the flexibility for meeting notes, how to articles, blogs, file lists, product requirements, retrospectives, task reports, and troubleshooting articles from one source. It has really improved our interaction with customers for projects and documentation.

Nackdelar:

From time to time I see issues with editing pages. It does not make the bold or color changes to changes even though the toolbar indicates it is made, it does not display correctly. I also see this display issue with tasks, where the tool bar indicates a task is inserted, but it is not displaying correctly. And also see this issue with bullets. It will display no bullet, or even worse, it displays additional bullets that I don't want. I would also love to be able to sync widgets between pages (ie a status bar on one page to a parent of that page for a summary. And also be able to sync components/pieces of a page between two Confluence instances. For an example of the use case, we have a time line that we maintain on an internal instance, and I want to sync parts of that timeline to an external instance that we share with customers. This would allow me to have internal only deliverables mapped, but provide a customer facing doc without maintaining two versions

One of the greatest tools to collaborate and build project knowledge base

Fördelar:

A great collaboration tool where all project documents (from major project plan to reports to release cycle to simple meeting notes) can be organized and shared in one centralized location. The confluence editor feature makes it easier for me to create documents, review and share feedback and changes can be tracked thru page histories. Spaces are well organized and structured. There are page shortcuts, page trees, breadcrumb trails that aid users to navigate between pages and information. It is easy to build links within pages by adding an anchor. You don't need to remember which part of the page you have read a certain information and do page scroll. I like the gliffy plugin. Whenever I need to embed a workflow diagram, adding gliffy makes it easier to attach flowchart, it's dynamic as changes in the diagram is reflected in the page. I can highlight people in my reports or meeting notes by tagging them Documenting a test report is easier with the JIRA integration - JIRA issues highlighted and linked and JIRA issue filters can be embedded and since these two (JIRA and Confluence) work hand in hand, it makes delivering software in agile approach a lot easier.

Nackdelar:

To beautify your confluence page, you need to know which macros and plugins you need to add but by doing these, one needs to have very basic knowledge in html or programming which could be a learning curve to most people. But lots of how to videos are shared by Atlassian and lots of documented procedures are out there shared by experienced users. One just need to be resourceful. The challenges in embedding spreadsheet with macros and formatting tables are not a challenge anymore if you know what macro or plugin to use. Another issue is sometimes finding the information you are seeking is not successful and sometimes the information search for spans to multiple pages - but information actually can be managed by adding labels which again boils down to the user having the knowledge that this feature exists.

An excellent documentation service that has saved me on many occasions

Kommentarer: My coworker and I use confluence extensively to document all of the work that we perform. As IT staff many issues that we come across will be repeated ad-infinitum. As such to simply be able to look up the fix from any location with internet access increases efficiency many times over. The notification ability helps all users to see what has been changed, when, and by whom providing an excellent level of accountability.

Fördelar:

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation. The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial. The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient. When changes are made to documents it is possible to set it up to notify other members of the team so that they are able to see what has been done.

Nackdelar:

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like. Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

Confluence: the hub for knowledge management

Kommentarer: Overall, I use Confluence every day in my work to keep my (and my organization's) knowledge base relevant. I use to it to collaborate with other employees for improving internal processes, as well as for communicating important current info (such as outages or key developments). Confluence is unmatched in its search functionality, and allows my organization to keep its knowledge base completely streamlined.

Fördelar:

I use Confluence as a customer service employee. We have a vast amount of procedures for managing internal systems, as well as for applying systems to actual contact with customers. All of these procedures are stored and maintained in Confluence. What helps me the most, is Confluence's super-advanced search functionality. Essentially, I merely have to type in a relevant word, and Confluence will list all the applicable articles. This allows me to find a relevant procedure for a specific situation in seconds. Another important feature to me is the commenting system. I collaborate with users who create and manage articles. When I see info in an article that's outdated or incorrect, I can leave a comment, and the article manager will get a notification. It's easy to collaborate in this way and keep information up-to-date. Lastly, the permission schemes help with keeping editing (or even viewing rights) limited to the relevant users. Within customer service this is important, as there are varying levels of authorization within our organisation.

Nackdelar:

In my opinion, the user experience and readability of the software could be improved slightly. The color scheme of blue/white/black isn't bad, but the layout tends to be somewhat messy. It could benefit from some streamlining, and perhaps more clear demarcation of elements within pages (such as more use of bold / italics, more variance in font size, and use of headers).