Smartsupp Recensioner

Excellent product

Fördelar:

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Nackdelar:

Not always easy to program the chat bot.The price is high to have more than one chat bot

Fantastic live chat service

Kommentarer: We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Fördelar:

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Nackdelar:

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Absolute con merchants

Kommentarer: The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS

Fördelar:

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Nackdelar:

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

Well done live chat

Kommentarer: The live chat helps customers to buy services on our websites. It has all features that we need.

Fördelar:

Easy to use, nice design, enough features and no downtimes.

Nackdelar:

Just the visitors referrer links could be more informative.

Easy and helpfull

Kommentarer: We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp

Fördelar:

It is a simple, modern and great tool for customer care. Clear statistics and simple implementation

Nackdelar:

Nothing. Operators and administrators are happy with the possibilities

recommendable live chat at high price

Fördelar:

- easy integration- reliable- functionality is great

Nackdelar:

- price for standart version for small enterprise. free chat is not nice to use.

Easy, fast, reliable

Kommentarer: It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.

Fördelar:

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

Nackdelar:

I haven't encountered any cons yet or had any difficulties.

Smartsupp Review for Concstruction industry

Kommentarer: Better feeling to talk with clients than messenger. Simple configuration.

Fördelar:

Simple UI and Multilangual configuration for webside

Nackdelar:

I need to login every time to Smartsupp App on PC, using the App should be better

Smartsupp is great "colleague" :)

Kommentarer: We have an eshop that focuses on selling necessities for infants and newborns. So we get questions from moms every day. It performs the function as we imagine it.

Fördelar:

At first we added default easy entry questions. 50% off all first questions are automatically answered to our customers. With customers questions we are learning about our product content, so we know where to improve.

Nackdelar:

I cant think of anything at the moment. I am satisfied with Smartsupp.

Polecam

Fördelar:

very simple to do i vert recomended , it okk app to use every day

Nackdelar:

very simple to do i vert recomended , it okk app to use every day

první dojem

Fördelar:

easy deployment of the add-on into the e-shop, first setup

Nackdelar:

expensive price , few video instructions on how to use the product

Best LiveChat app ever!

Kommentarer: We have been customers for two years now, and the tool meets all our needs. It is easy to use and can be integrated into all major platforms.

Fördelar:

Is the best tool for customers and the support team

Nackdelar:

They have raised the price several times in recent years

one stop shop

Kommentarer: Briefly using it for work but will definitely use it for future online events.

Fördelar:

Easy to use & effective in communicating with your attendees.

Nackdelar:

N/a

Great Product

Kommentarer: the experience is great and the product help for close purchase

Fördelar:

The product is easy to use and i can answer the questions of my clients

Nackdelar:

Is very difficult integrated with google analytics or google ads

Nice cooperation

Kommentarer: Very nice cooperation

Fördelar:

We appreciate the ease of addition and the overall usability of the system.

Nackdelar:

We would appreciate better artificial intelligence in automated communications.

easy to use and practical

Kommentarer: In general I am quite happy quality/price

Fördelar:

I find the questions/answers shortcuts a perfect way to simplify communication with my clients

Nackdelar:

Customer metrics could be more accurate. Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details.

Decent tool for online chatting

Fördelar:

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Nackdelar:

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

User-friendly, Affordable, and Professional.

Fördelar:

Live-Chat, the ability to upload/attach files in live-chat, to transfer/assign to another agent/employee, switch from live-chat to email if a client/customer leaves the page.

Nackdelar:

The branding “powered by smartsupp”, however, I can understand how the business /smartsupp wants to advertise their brilliant product.

manager of several communication channels

Kommentarer: it makes my online shop a little more efficient

Fördelar:

is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

Nackdelar:

I would like to reach more visitors than usual but I can't and more high packages

My experience

Fördelar:

I like how the Smartsupp shows me in real time the active customers on my website so I can chat with them and their navigation history.

Nackdelar:

nothing to mention. It's all right for me.

an excellent chat for your page

Kommentarer: get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Fördelar:

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Nackdelar:

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Owner

Kommentarer: FANTASTIC, so easy to use and direct connection with customers that helps me keep a pulse on their needs, complaints, issues in general

Fördelar:

Easy to use, I'm not a super tech person but this was really intuitive and easy to use. There's so much more that I need to use but haven't had time.

Nackdelar:

Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work.

Comfy

Fördelar:

Easy programming chatbot, nice look, cheapest on market - generally it's OK

Smartsupp in health & beauty

Kommentarer: Good experience overall, decent value for the money

Fördelar:

Easy of installation, mobile access, chatbot

Nackdelar:

Statistics and lack of automations connected to orders coming from an e-shop

You can’t afford not to have it !

Kommentarer: Very glad to have it installed on my websites I think it’s a must have tool for every on line business.

Fördelar:

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Nackdelar:

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.