---
description: Få detaljerad information om Salesforce Service Cloud, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Helpdesk-system](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

Canonical: https://www.capterra.se/software/136189/salesforce

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> Leverera ännu snabbare verksamhetskritisk service med incidenthantering.
> 
> Verdict: Rated **4.5/5** by 824 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder Salesforce Service Cloud?

Företag som behöver en programvarutjänstlösning för CRM och kundtjänsthantering.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.5/5** | 824 Recensioner |
| Enkel användning | 4.1/5 | Based on overall reviews |
| Kundtjänst | 4.3/5 | Based on overall reviews |
| Valuta för pengarna | 4.2/5 | Based on overall reviews |
| Funktioner | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: Salesforce
- **Location**: San Francisco, USA
- **Founded**: 2003

## Commercial Context

- **Startpris**: 25,00 US$
- **Pricing model**:  (Free version available) (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, koreanska, nederländska, portugisiska, spanska, svenska, thailändska, traditionell kinesiska, tyska
- **Available Countries**: Australien, Belgien, Brasilien, Danmark, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Indien, Indonesien, Irland, Israel, Italien, Japan, Kanada, Kina, Malaysia, Mexiko, Nederländerna, Norge and 14 more

## Funktioner

- Aktivitetspanel
- Arbetsprognoser
- Automatiserad routing
- Biljetthantering
- Call Center-hantering
- Call Scripting
- Catalog Management
- Chatbot
- Chatt och meddelanden
- Elektronisk underskrift
- För callcenters
- För försäkringsindustrin
- Hantering av servicebegäran
- Incidentshantering
- Incidentsrapportering
- Innehållshantering
- Inspelning av samtal
- Integration av datatelefoni
- Kommunikationshantering
- Kontaktledning
- Korrigerande och förebyggande åtgärder (CAPA)
- Kundchatt i realtid
- Kundhantering
- Kundhistorik
- Kundupplevelseshantering
- Kunskapsbashantering
- Kunskapshantering
- Lead-hantering
- Leveranshantering
- Leveransspårning
- Live-spårning av förare
- Mobilåtkomst
- Prestandamätningar
- Proaktiv chatt
- Problemspårning
- Real-Time Updates
- Routing
- Samarbetsverktyg
- Samtalsdirigering
- Samtalsloggning
- Samtalsövervakning
- Schemaläggning av anställda
- Självbetjäningsportal
- Statusspårning
- Tidsur online
- Tillgångsspårning
- Tillståndsutfärdande
- Transkript/chatthistorik
- Uppgiftshantering
- Varningar / Meddelanden

... and 66 more features

## Integrations (17 total)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... and 2 more integrations

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)

## Relaterade kategorier

- [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software)
- [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software)
- [Call Center](https://www.capterra.se/directory/30007/call-center/software)
- [Programvara för live-chatt](https://www.capterra.se/directory/30797/live-chat/software)
- [Programvara för arbetsorder](https://www.capterra.se/directory/30785/work-order/software)

## Alternativ

1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1780 reviews)
2. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3415 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.se/software/61368/salesforce) — 4.4/5 (18781 reviews)
4. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4079 reviews)
5. [LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1721 reviews)

## Recensioner

### "Best-in-class CRM and support solution" — 4.0/5

> **Kelly** | *16 oktober 2023* | Datormjukvara | Recommendation rating: 9.0/10
> 
> **Fördelar**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
> 
> **Nackdelar**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
> 
> It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

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### "Salesforce for better customer experience" — 5.0/5

> **Jelfry** | *26 februari 2025* | Underhållning | Recommendation rating: 10.0/10
> 
> **Fördelar**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends.
> 
> **Nackdelar**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too.
> 
> Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals.

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### "Great platform and Easy to use." — 5.0/5

> **VINCE** | *20 mars 2026* | Turistföretag | Recommendation rating: 7.0/10
> 
> **Fördelar**: Ease of use and the basically unlimited customization that is possible. We were able to tweak the software to do exactly what we needed it to do.
> 
> **Nackdelar**: Sometimes support was not the fastest and certain functions were not the most user friendly. Overall the pros outweighed the cons though.
> 
> Salesforce Service Cloud proved to be very useful for our business and enjoyed being able to customize as needed.

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### "Terrible for support" — 3.0/5

> **Verifierad recensent** | *6 oktober 2022* | Informationsteknologi och tjänster | Recommendation rating: 1.0/10
> 
> **Fördelar**: They have good reporting tools for management. It’s easy to create views and charts.
> 
> **Nackdelar**: Sluggish, ugly interface, poor integration, difficult to customize.
> 
> Extremely negative from a support perspective.

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### "Salesforce integration saves time all around." — 5.0/5

> **Holly** | *14 februari 2026* | Alternativ tvistlösning | Recommendation rating: 10.0/10
> 
> **Fördelar**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones.
> 
> **Nackdelar**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases.
> 
> It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick.

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## Links

- [View on Capterra](https://www.capterra.se/software/136189/salesforce)

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