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  • Totalt
    4,1 /5
  • Enkel användning
    3,8 /5
  • Kundservice
    3,6 /5

Om NetSuite

NetSuite ERP runs all your key back-office operations and financial business processes on a single, unified platform in the cloud.

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Visar recensioner av 784

Alvaro I.
Director of Web Development
Internet, 51-200 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    3 /5
  • Funktioner och funktionalitet
    5 /5
  • Kundtjänst
    5 /5
  • Valuta för pengarna
    5 /5
  • Sannolikhet att rekommendera
    9/10
  • Recensentens källa 
  • Recenserad den 2018-07-13

"Great ERP"

Kommentarer: Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

Fördelar: - Very Robust and Fully customizable
- Have an API and so connect with third party and other tools you use internally can be definitely doable.
- Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries
- Have great tools for making reports
The support have been great the last 2 or 3 times I used it.

Nackdelar: - Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow.
- The UI looks old, but does what you need.
- The documentation is really heavy and sometimes is hard to find things there.

  • Recensentens källa 
  • Recenserad den 2018-07-13
Mark W.
Senior Finance & Strategy Analyst
Förnybara energikällor och miljö, 51-200 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    4 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    4 /5
  • Kundtjänst
    3 /5
  • Valuta för pengarna
    4 /5
  • Sannolikhet att rekommendera
    7/10
  • Recensentens källa 
  • Recenserad den 2020-10-14

"NetSuite Review"

Kommentarer: NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Fördelar: I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Nackdelar: There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

  • Recensentens källa 
  • Recenserad den 2020-10-14
Diem R.
Accountant
Bokföring, 201-500 anställda
Har använt programvaran för: 6-12 månader
  • Helhetsbetyg
    4 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    5 /5
  • Kundtjänst
    4 /5
  • Valuta för pengarna
    4 /5
  • Sannolikhet att rekommendera
    8/10
  • Recensentens källa 
  • Recenserad den 2021-02-10

"The software is easy to use"

Kommentarer: Excellent for using daily and managing transactions

Fördelar: It links all the Purchase Orders automatically to other applications. The tool bar is easy to use and very well organized.

Nackdelar: I like everything about this software except the price is a little more expensive compare to similar accounting softwares

  • Recensentens källa 
  • Recenserad den 2021-02-10
Verifierad recensent
General Manager
Miljötjänster, 11-50 anställda
Har använt programvaran för: Gratis provperiod
  • Helhetsbetyg
    2 /5
  • Enkel användning
    1 /5
  • Funktioner och funktionalitet
    Ej betygsatt
  • Kundtjänst
    4 /5
  • Valuta för pengarna
    3 /5
  • Sannolikhet att rekommendera
    Ej betygsatt
  • Recensentens källa 
  • Källa: GetApp
  • Recenserad den 2015-07-09

"Too Complicated for Daily Use"

Kommentarer: Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Fördelar: Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Nackdelar: Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

  • Recensentens källa 
  • Källa: GetApp
  • Recenserad den 2015-07-09
Jon F.
CFO
Grossist, 11-50 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    5 /5
  • Kundtjänst
    4 /5
  • Valuta för pengarna
    5 /5
  • Sannolikhet att rekommendera
    10/10
  • Recensentens källa 
  • Recenserad den 2020-12-11

"Great Value Cloudbased ERP - Best cloud solution on the market"

Kommentarer: Great experience overall. Time to implement took 6 months, but could have completed in 4. We waited longer to get system configured to meet more of our needs. Have maintained our subscription since 2013 and really like the ease of configuration and always being on the latest version and can take advantage of improvements without added cost for the most part. The business intelligence and reporting is excellent and it is easy to expand the use of the software and add new companies as business grows.

Fördelar: True cloud based subscription ERP solution, have not had to hire any IT staff, robust business intelligence, highly configurable to meet business needs, always on the latest version at no additional cost, extensive partner network, easy to expand as business grows, multi-company, multi-currency, good CRM capabilities and very reasonable price for what you get (less than cost of one good IT person).

Nackdelar: Not crazy about NetSuite support cost/value. They offer good support, but their costs are much higher than their partners. We shifted our support to their partner network for scripting and reporting needs after a few years. Also, their pricing can be a bit of a challenge, but is reasonable. They eventually want to get everyone to pay their retail subscription price, however, they deeply discount it initially as many companies can't take advantage of or use all that is available to them in their base ERP offering and the more functionality you commit to the deeper the discount, however, they reduce the discount each year to eventually get to retail. Kind of makes sense, because as you expand your use of their software they eventually want you to pay for the full use, but will start out with deep discounts.

  • Recensentens källa 
  • Recenserad den 2020-12-11
Melanie C.
CFO
Konstruktion, 51-200 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    5 /5
  • Funktioner och funktionalitet
    4 /5
  • Kundtjänst
    5 /5
  • Valuta för pengarna
    5 /5
  • Sannolikhet att rekommendera
    10/10
  • Recensentens källa 
  • Recenserad den 2020-12-11

"NetSuite Review"

Kommentarer: The overall experience has been positive. Support is very good.

Fördelar: Ability to write saved searches that use the data any way you wish. It was a lot of work, but I basically implemented the software myself with the NetSuite team. The key is to stay on schedule. The migration went smoothly from the old software.

Nackdelar: Software is never 100% of need fulfillment. There are a few quirky issues. e.g. A/P voucher unable to post to employee receivable account.

  • Recensentens källa 
  • Recenserad den 2020-12-11
Mariana V.
Assistant Controller
Bioteknologi, 11-50 anställda
Har använt programvaran för: 1-5 månader
  • Helhetsbetyg
    4 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    2 /5
  • Kundtjänst
    3 /5
  • Valuta för pengarna
    3 /5
  • Sannolikhet att rekommendera
    6/10
  • Recensentens källa 
  • Recenserad den 2020-06-23

"Pros and Cons - Don't fall for their sale pitch"

Kommentarer: - The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays. -The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team. - They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver. - Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.

Fördelar: - The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc.
- The search bar within the software works extremely well, which makes it easier to navigate;
- The use of the software is intuitive and easy to follow/ learn;
- The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Nackdelar: Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples: 1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field. 2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project. 3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases. In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

  • Recensentens källa 
  • Recenserad den 2020-06-23
Verifierad recensent
Helping
Kapitalmarknader, 1 001-5 000 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    5 /5
  • Funktioner och funktionalitet
    5 /5
  • Kundtjänst
    5 /5
  • Valuta för pengarna
    5 /5
  • Sannolikhet att rekommendera
    5/10
  • Recensentens källa 
  • Recenserad den 2020-12-14

"You must have a plan in place"

Kommentarer: OWNER AND DEVELOPER Strategy spreading sharing across all network and devices

Fördelar: We develop for our communities across the globe ONELOVE we spreading all benefits with effortless commit

Nackdelar: It for the world to use for opportunities businesses development

  • Recensentens källa 
  • Recenserad den 2020-12-14
Verifierad recensent
Director, Sales & eCommerce
Underhållning, 51-200 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    3 /5
  • Enkel användning
    3 /5
  • Funktioner och funktionalitet
    3 /5
  • Kundtjänst
    2 /5
  • Valuta för pengarna
    2 /5
  • Sannolikhet att rekommendera
    3/10
  • Recensentens källa 
  • Recenserad den 2020-04-04

"Always running into issues"

Kommentarer: Negative. Rather than reduce the workload at the company, it seems to have mostly increased that workload and shifted it to other departments.

Fördelar: I like having a cloud-based database where I can look up inventory and pricing and billing history information. (When those features actually work.)

Nackdelar: They've never been able to complete a successful integration between NetSuite and our eCommerce web store (though one of their approved vendors managed to spend an entire year and a LOT of money building a connection that has never worked). As a result, our finance team still has to enter all of the data manually on a monthly basis. It's also been inflexible when entering large sales orders for invoicing into the system. Each line has to be entered manually, which takes a lot of extra time.

  • Recensentens källa 
  • Recenserad den 2020-04-04
James L.
Director
Grossist, 11-50 anställda
Har använt programvaran för: 1-5 månader
  • Helhetsbetyg
    4 /5
  • Enkel användning
    4 /5
  • Funktioner och funktionalitet
    4 /5
  • Kundtjänst
    Ej betygsatt
  • Valuta för pengarna
    Ej betygsatt
  • Sannolikhet att rekommendera
    7/10
  • Recensentens källa 
  • Recenserad den 2020-05-12

"Still deciding"

Kommentarer: I am still undecided on my over all feel for it. It has a lot of functionality, but has a big learning curve on how to use all of it.

Fördelar: It has a lot of functionality and available data. It is customizable for your business and your individual needs.

Nackdelar: It can be clunky at times and not as user friendly as I would like, but I am still learning the software.

  • Recensentens källa 
  • Recenserad den 2020-05-12
Randall K.
CFO
Filantropi
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    3,5 /5
  • Enkel användning
    2 /5
  • Funktioner och funktionalitet
    4,5 /5
  • Kundtjänst
    4 /5
  • Valuta för pengarna
    Ej betygsatt
  • Sannolikhet att rekommendera
    8/10
  • Recensentens källa 
  • Källa: SoftwareAdvice
  • Recenserad den 2015-06-22

"NetSuite for Small Business (non-profit)"

Fördelar: The product is cloud-based, so it can be accessed from anywhere. The website feature is easy to use to place items for sale, and interfaces seamlessly to our website URL.

Nackdelar: For lists, individuals and companies are assigned as vendors, customers or contacts, and cannot be both or all, so multiple accounts need to be set up for customers who are also vendors. The report functions are very useful, but difficult to set up correctly.

  • Recensentens källa 
  • Källa: SoftwareAdvice
  • Recenserad den 2015-06-22
Arthur H.
Accounting Manager
Grossist, 2-10 anställda
Har använt programvaran för: 1 + år
  • Helhetsbetyg
    4 /5
  • Enkel användning
    1 /5
  • Funktioner och funktionalitet
    3 /5
  • Kundtjänst
    1 /5
  • Valuta för pengarna
    2 /5
  • Sannolikhet att rekommendera
    6/10
  • Recensentens källa 
  • Källa: SoftwareAdvice
  • Recenserad den 2020-06-06

"Extremely robust and customizable, yet archaic, poor interface, and too expensive."

Fördelar: The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove. Integration apps, along with native functionality of workflows can put your business in a “semi-autopilot mode.” Practically limitless reporting capabilities. You can manage almost every aspect of the your organization while enforcing internal controls and monitoring employees with full visibility. I would recommend for enterprises with no less than 8M in sales and with at least 8 or more users to leverage the full functionality of this role-based system. Netsuite is built to fit the needs of each role within your organization, from the sales rep and warehouse manager to the A/R clerk and controller.

Nackdelar: Nasty corporate culture. No accountability for system issues, error, or outages. Sneaky contracts that will hook you with discounts and raise fees exorbitantly after your are stuck with your data and huge conversion costs. Nightmarish implementation that Netsuite outsources to foreign “professional” services that know pretty much the same as you would do from the get go. They barely speak English—incorrect setup caused us much lost revenues and frustrated, burned-out employees. Never believe Netsuite reps who say implementation can be done in 3 months. Be prepared to spend a hundreds of hours to understand the software - it is not always intuitive. Plan comprehensive employee training. You will most likelly need a full time administrator to support users due to the high learning curve. As a retail and distribution company that grew out of Quick Books Desktop, Netsuite was apparently the the next solution. Although I still believe the software has much to offer, user interface is about 10 years behind time. My dream is that super user-friendly QuickBooks Online launches an Enterprise version one day.

  • Recensentens källa 
  • Källa: SoftwareAdvice
  • Recenserad den 2020-06-06
Efrain G.
Logistics Engineer
Detaljhandel, 51-200 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    5 /5
  • Funktioner och funktionalitet
    5 /5
  • Kundtjänst
    4 /5
  • Valuta för pengarna
    Ej betygsatt
  • Sannolikhet att rekommendera
    9/10
  • Recensentens källa 
  • Recenserad den 2020-02-23

"Powerful ERP"

Kommentarer: It is a very powerful ERP, especially its purchasing and inventory management modules and make work much easier and efficient. It allows you to connect in any device in any network. Overall I've had a great experience with NetSuite and I wish more companies used it.

Fördelar: The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Nackdelar: Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

  • Recensentens källa 
  • Recenserad den 2020-02-23
Adeoye A.
CFO
Statsförvaltningen, 51-200 anställda
Har använt programvaran för: 2 + år
  • Helhetsbetyg
    5 /5
  • Enkel användning
    5 /5
  • Funktioner och funktionalitet
    4 /5
  • Kundtjänst
    5 /5
  • Valuta för pengarna
    5 /5
  • Sannolikhet att rekommendera
    10/10
  • Recensentens källa 
  • Recenserad den 2019-08-29

"Great Cloud Based System"

Kommentarer: It just made everything faster and more efficient. Purchase Orders, Invoices, reports could all be done electronically and without much effort. There was a system log to hold people accountable. Anything late, altered, changed, etc could be seen and noted(date, person, and time down to the second). Departments no longer had to wait for a meeting to know their budgets. They could log in and see the numbers in real time. The customer service team always responded fast and helped me with the problems I had. We could also store invoices and check copies onto their secured server. So basically this helped the office become more efficient while going green.

Fördelar: That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

Nackdelar: There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

  • Recensentens källa 
  • Recenserad den 2019-08-29