--- description: Få detaljerad information om Usersnap, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Verktyg för bugspårning](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.se/software/135579/usersnap Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/135579/usersnap?page=2) > Samla in användarrespons och fel genom att låta dina användare skicka in en kommenterad skärmbild i sin webbläsare. Skapa betydelsefull respons. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Usersnap? Usersnap används av små teknikstartups och stora programvaruföretag (som Facebook, Canva och Microsoft). Kunderna sträcker sig från programvaruföretag (SaaS) till e-handel och webbyråer ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.8/5** | 48 Recensioner | | Enkel användning | 4.8/5 | Based on overall reviews | | Kundtjänst | 4.9/5 | Based on overall reviews | | Valuta för pengarna | 4.5/5 | Based on overall reviews | | Funktioner | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Usersnap - **Location**: Linz, Österrike - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat - **Supported Languages**: engelska, franska, italienska, japanska, koreanska, kroatiska, spanska, tjeckiska, turkiska, tyska, ungerska - **Available Countries**: Australien, Brasilien, Indien, Japan, Kanada, Kina, Mexiko, Storbritannien, Tyskland, USA, Österrike ## Funktioner - Anpassningsbara mallar - Arbetsflödeshantering - Biljetthantering - Datavisualisering - Feedback-hantering - Flerkanalig datainsamling - Frågebibliotek - Granskningsförfrågan - Hantering av negativ feedback - Hantering av undersökning / omröstning - Instrumentbräda - Löpande feedback - Problemspårning - Projektledning - Rapportering och analys - Rapportering och statistik - Sentimentanalys - Självbetjäningsportal - Svarshantering - Undersökningar och feedback - Undersökningsstruktur NPS - Uppdragshantering - Uppgiftshantering - Verifieringskedja ## Integrations (34 total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... and 19 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - 24/7 (Live-support) - Chatt ## Category - [Verktyg för bugspårning](https://www.capterra.se/directory/30090/bug-tracking/software) ## Relaterade kategorier - [Verktyg för bugspårning](https://www.capterra.se/directory/30090/bug-tracking/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Programvara för 360-graders feedback](https://www.capterra.se/directory/30666/360-degree-feedback/software) - [CRM-system](https://www.capterra.se/directory/30671/customer-experience/software) - [System för kundomdömen](https://www.capterra.se/directory/31024/review-management/software) ## Alternativ 1. [Jira](https://www.capterra.se/software/19319/jira) — 4.4/5 (15336 reviews) 2. [Swell](https://www.capterra.se/software/172802/swell) — 4.6/5 (356 reviews) 3. [Yotpo](https://www.capterra.se/software/144389/yotpo) — 4.5/5 (376 reviews) 4. [XM for Customer Experience](https://www.capterra.se/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 5. [Wrike](https://www.capterra.se/software/76113/wrike) — 4.4/5 (2936 reviews) ## Recensioner ### "Give your users a voice" — 5.0/5 > **Bernhard** | *10 december 2018* | Internet | Recommendation rating: 10.0/10 > > **Fördelar**: When I showed Usersnap to our content creators, they did know how to use it right away. Quality of reported issues is much higher. This enables the dev team to resolve issues faster. Integration in our toolchain (Gitlab, Slack, Jira) is flawless. > > **Nackdelar**: A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good. > > Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer. We also like to use Usersnap heavily in the quality assurance phase. ----- ### "Great price-quality" — 4.0/5 > **Verifierad recensent** | *18 januari 2021* | Datormjukvara | Recommendation rating: 9.0/10 > > **Fördelar**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Nackdelar**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Verifierad recensent** | *29 mars 2019* | Informationsteknologi och tjänster | Recommendation rating: 5.0/10 > > **Fördelar**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Nackdelar**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 juli 2020* | Logistik & Supply Chain | Recommendation rating: 8.0/10 > > **Fördelar**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Nackdelar**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- ### "EXCELLENT in every way\! 💕" — 5.0/5 > **Nicole** | *24 april 2021* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: - Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) > > **Nackdelar**: Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it\! > > I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO\! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. 😅 The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it \*well\* 😊 ----- Page: 1 / 3\ Nästa: [Next page](https://www.capterra.se/software/135579/usersnap?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/135579/usersnap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data