Cin7 Core Recensioner

IntegrationKings review of Dear Systems

Kommentarer: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Fördelar:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Nackdelar:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Using Cin7 Core for Order Management

Kommentarer: I had one-on-one help onboarding and troubleshooting from Muskan Israni who was very patient, helpful, and knowledgeable about the software.

Fördelar:

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup.

Nackdelar:

I wish it was more affordable for my small business like OrderHive was

Bad experience with Cin7 Core

Fördelar:

system is fine - works as it should......

Nackdelar:

Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness.

Cin7 Core Review

Kommentarer: Our onboarding was very informative and taught us a lot about the best ways to use the system as it related back to our business objectives. Himash was extremely patient and very informative. He did a great job!

Fördelar:

The level of detail you can achieve within the system.

Nackdelar:

My response would be unfair since we just activated the system today. However, I haven't experienced any particular part of the program that I would take issue with.

[sensitive content hidden] Made Onboarding Easy

Fördelar:

Easy to implement and get onboard training. [sensitive content hidden] answered all of our questions in a quick and timely manner.

Nackdelar:

Just getting our product catalog uploaded correctly seemed to take quite some time.

Good

Kommentarer: Not enough experience yet with the system.

Fördelar:

Overall good platform, but needs some basic improvement.

Nackdelar:

Purchase orders. They do not populate all products per vendor and does not populate 90 day usage of product on PO. This is vital for creating purchase orders.

Administrator Feedback

Kommentarer: Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite [sensitive content hidden] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.

Fördelar:

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Nackdelar:

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Great support for training and set up

Kommentarer: My CIN 7 experience so far has been great, apart from that I couldn't get urgent support from the daily support team after the training project is closed. Being a new user, this is essential, as even I have been trained, to be able fully function, further support is needed in a timely manner.

Fördelar:

[sensitive content hidden] has provided great helping through training sessions and initial set up of the system to make my job easier, she has gone above and beyond which makes me feel that Cin 7 Core is a system I can easily recommend to other people from this prospective.

Nackdelar:

0Customer support from CIN 7 Support Team (after system set up), the turnaround to get back to me and the response is not user friendly for new users, all new users would be experiencing a lot of questions and issue at the very beginning start using the system, and the problem I experience actually stop my office functioning, to book a call online for a few days in advance doesn't work to this situation at all.

Energenic

Kommentarer: Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas

Fördelar:

Procurement and Stock keeping working great, Can have latest prices on hand

Nackdelar:

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Cin7 Excellent Inventory Management

Kommentarer: Very easy to setup and use and excellent support when needed

Fördelar:

Ease of use and almost instant access to support when required

Nackdelar:

No mobile app - it’s not easy to use the system in a browser on a phone

System Implementation

Kommentarer: We just had our Go-Live a couple days ago and we haven't had any significant issues with the overall system.[sensitive content hidden] our Implementation Manager was great to work with, she was very helpful and fast to respond to any questions or issues that we had during the setup.

Fördelar:

I like the ability to import purchase orders via CSV.

Nackdelar:

We would like more user permission controls in the POS app. We wish the Cash Management screen's cash balance wasn't visible to all users of the till.

Terrible Customer Support. Lacks flexibility and API issues

Kommentarer: Decent at best

Fördelar:

Order management however it is not as intuitive as you would like

Nackdelar:

Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.

Great Order Management Program

Fördelar:

Ease of Use Integration with Shopify Inventory Management

Nackdelar:

Everything works as it should. Haven't found a con yet.

Customer Support on WMS Deployment and Set-Up

Fördelar:

[sensitive content hidden] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs.

Nackdelar:

Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser.

Terrible, Terrible Software for Small Businesses

Kommentarer: I loathe this software. I sincerely wish we had never ever implemented. It is completely unfit for purpose for a small ecommerce business and should be not marketed as such. Unless you have staff to dedicate to this software, it's a complete waste of precious resources.

Fördelar:

Nothing. It's been a battle from start to finish.

Nackdelar:

Appalling integration with Shopify and Xero.Total lack of decent supportHas driven more cost into my business than remove it - extra staff required.Incoherent logic - eg posts Sales but not corresponding COGS if fulfilment is delayed.No on screen reportingDiabolical UI

POS investigation of ERROR

Kommentarer: Average when it was DEAR, improvements showing with Cin7 but many issues caused due to upgrades. Tax rules have been particularly challenging.

Fördelar:

Support member [sensitive content hidden] was terrific when investigating errors that arose with POS and Cin7

Nackdelar:

Not good with POS ordering. Very basic use of POS with Cin7

Product feedback

Fördelar:

Ease of use, Process to control the Inventory

Nackdelar:

I would prefer if the system would keep the items in memory upto pick stage as we have already scanned the items in Order stage.

Lowe Herz Med

Kommentarer: Very good

Fördelar:

Inventory Control and warehouse management

Nackdelar:

So far we are able to do all that is needed

Good system overall and good price

Kommentarer: Very good. Key to running the business

Fördelar:

Many features and can do all inventory management in one place. Ties with quickbooks

Nackdelar:

Some features are confusing and take time to learn

So far so good

Kommentarer: Overall it's been good. Few kins as mentioned but that is to be expected on new software. The team has been helpful and they do have a process to escalate issues such as I had which is good.

Fördelar:

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Nackdelar:

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

Lelior Review

Kommentarer: good support and assistance when I need it. All questions I have are answered professionally.

Fördelar:

I liked that it would easily integrate with the other systems I am using for my business. Shopify, shiprush, ect.

Nackdelar:

maybe a better way to pull payments and pricing through shopify.

Great Product and Service Support

Fördelar:

Dear is easy to use and it integrates well with Xero

Nackdelar:

"Comments" box to display on the list of SO's so that we don't have to open up each invoice to see the reference #'s

Great Product

Fördelar:

Great features: Assemblies, inventory control, best before dates, lot codes

Nackdelar:

Minor complaints: Having to create separate SKUs for case packs, creating custom forms for purchases/invoices is a bit of a burden and isn't streamlined in the system itsel

Good Customer Service

Fördelar:

Integration with Shopify and the E-commerce feature

Nackdelar:

Unable to have more integrations - there are better ways to integrate the e-commerce and I think they should look at this as its very important to scale.

No customer service to speak of, many features do not work

Kommentarer: Just aweful. Their customer support is less than helpful, it's a waste of time.

Fördelar:

I dont really like it. My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

Nackdelar:

My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.