--- description: Få detaljerad information om Freshservice, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [IT-tillgångshantering](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.se/software/132997/freshservice Page: 1 / 30\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) > Online ITSM-hjälpdesk med händelse, problem, ändring, publicera och resurshantering, utöver kraftfull automatisering av biljetthantering > > Verdict: Rated **4.5/5** by 726 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshservice? Freshservice-kunder inkluderar leverantörer av hanterade tjänster (managed service provider, MSP), finansorganisationer, utbildningsinstitutioner och flera statliga organisationer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 726 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, nederländska, polska, portugisiska, ryska, spanska, svenska, thailändska, traditionell kinesiska, turkiska, tyska, vietnamesiska - **Available Countries**: Australien, Bahrain, Belgien, Brasilien, Brunei, Chile, Colombia, Costa Rica, Danmark, Ecuador, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland, Hongkong SAR, Indien, Indonesien, Irland, Island and 41 more ## Funktioner - Anpassningsbara formulär - Anpassningsbara mallar - Biljetthantering - Catalog Management - Chatt och meddelanden - Dokumenthantering - Elektronisk underskrift - Ersättningshantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fulltextsökning - Förbyggda mallar - Förnyelseshantering - Godkännande arbetsflöde - Hantering av undersökning / omröstning - IT-rapportering - IT-tillgångsspårning - Incidentshantering - Incidentsrapportering - Innehållshantering - Katastrofåterställning - Konfigurationshantering - Kontroll och hantering remote - Korrigerande och förebyggande åtgärder (CAPA) - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Licensinventering - Licensspårning - Mallar - Patchhantering - Planeringsändring - Problemspårning - Projektspårning - Real-Time Monitoring - Realtidschatt - Relationskartläggning - Riskbedömning - Samarbetsverktyg - Schemaläggning av jourvakten - Självbetjäningsportal - Statusspårning - Säker datalagring - Tillgångsspårning - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Workflow Automation - Ändringshantering - Åtkomstkontroller / behörigheter ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) ## Relaterade kategorier - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3439 reviews) 2. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4080 reviews) 4. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## Recensioner ### "FreshService Survey" — 4.0/5 > **William** | *20 maj 2026* | Logistik & Supply Chain | Recommendation rating: 8.0/10 > > **Fördelar**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Nackdelar**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18 maj 2026* | Ideell organisationsledning | Recommendation rating: 8.0/10 > > **Fördelar**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Nackdelar**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 december 2024* | Bil | Recommendation rating: 6.0/10 > > **Fördelar**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Nackdelar**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Robust Toolbox, if you're skilled and have the time for said tools." — 5.0/5 > **Mat** | *16 mars 2026* | Marknadsföring och reklam | Recommendation rating: 10.0/10 > > **Fördelar**: FreshService has a lot of different modules that allow you to setup an environment with API, integrations, and inventory management through their Agent. The Agent can be easily deployed, and their software/contract management module helps keep licenses in order once the automations are built. > > **Nackdelar**: While it has access to a lot of different resources, it's also a bit clunky at times. The different modules take a bit of time investment. While we've had them for years and had enough lulls in daily work to invest this time, it does take a bit of ane effort to get their SaaS fully functional and working well. > > More often than not, FreshService CAN do what you are looking to get done, it just takes a lot of time for it to be configured to do so. If you have a solid team that enjoys building systems out, this will work well. If you're looking for something that's going to operate smoothly and effortlessly within a week or two of starting, there are better workflow-automation services. We save a ton compared to using Okta, BetterCloud or other middle-ware by using FreshService and a 365 Azure Runbook environment. The savings DO equate, and helps us avoid middleware costs YoY, but you will need to be dedicated to managing Freshservice. ----- ### "Customer Support and Customization" — 5.0/5 > **Patan** | *1 juni 2026* | Forskning | Recommendation rating: 10.0/10 > > **Fördelar**: Freshservice ticketing tool is simple to user and customize when you compare with very familiar ticketing tools like servicenow,manage engine, zoho desk. Also it provides all the features which are provided by other similar competitive tools. Also one thing i noticed is cutomer support, one day i submitted ticket clearly with all my queries immediately one agent recorded video how to implement it step by step and replied me. i followed same steps and issue was resolved. > > **Nackdelar**: At the moment it satisified all my needs with single license no add-ons required to access other modules. > > First thing is it is value for money, reports are very useful and we can generate reports automatically in pie chart, graph. asset taggging is available. ----- Page: 1 / 30\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data