--- description: Få detaljerad information om Freshservice, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [IT-tillgångshantering](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.se/software/132997/freshservice Page: 1 / 29\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) > Online ITSM-hjälpdesk med händelse, problem, ändring, publicera och resurshantering, utöver kraftfull automatisering av biljetthantering > > Verdict: Rated **4.5/5** by 689 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshservice? Freshservice-kunder inkluderar leverantörer av hanterade tjänster (managed service provider, MSP), finansorganisationer, utbildningsinstitutioner och flera statliga organisationer. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 689 Recensioner | | Enkel användning | 4.6/5 | Based on overall reviews | | Kundtjänst | 4.6/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: engelska, franska, italienska, japanska, kinesiska, nederländska, polska, portugisiska, ryska, spanska, svenska, thailändska, traditionell kinesiska, turkiska, tyska, vietnamesiska - **Available Countries**: Australien, Bahrain, Belgien, Brasilien, Brunei, Chile, Colombia, Costa Rica, Danmark, Ecuador, Filippinerna, Finland, Frankrike, Förenade Arabemiraten, Grekland, Hongkong SAR, Indien, Indonesien, Irland, Island and 41 more ## Funktioner - Anpassningsbara formulär - Anpassningsbara mallar - Biljetthantering - Catalog Management - Chatt och meddelanden - Dokumenthantering - Elektronisk underskrift - Ersättningshantering - Fjärråtkomst / kontroll - Flera kommunikationskanaler - Fulltextsökning - Förbyggda mallar - Förnyelseshantering - Godkännande arbetsflöde - Hantering av undersökning / omröstning - IT-rapportering - IT-tillgångsspårning - Incidentshantering - Incidentsrapportering - Innehållshantering - Katastrofåterställning - Konfigurationshantering - Kontroll och hantering remote - Korrigerande och förebyggande åtgärder (CAPA) - Kunskapsbashantering - Kunskapshantering - Lagerhantering - Licensinventering - Licensspårning - Mallar - Patchhantering - Planeringsändring - Problemspårning - Process / arbetsflödesautomatisering - Projektspårning - Real-Time Monitoring - Realtidschatt - Relationskartläggning - Riskbedömning - Samarbetsverktyg - Schemaläggning av jourvakten - Självbetjäningsportal - Statusspårning - Säker datalagring - Tillgångsspårning - Uppdragshantering - Uppgiftshantering - Varningar / Meddelanden - Ändringshantering - Åtkomstkontroller / behörigheter ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) ## Relaterade kategorier - [IT-tillgångshantering](https://www.capterra.se/directory/30077/it-asset-management/software) - [It-system](https://www.capterra.se/directory/10001/it-management/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) - [Programvara för IT-tjänster](https://www.capterra.se/directory/30672/it-service/software) ## Alternativ 1. [Freshdesk](https://www.capterra.se/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [JIRA Service Management](https://www.capterra.se/software/138769/jira-service-management) — 4.5/5 (764 reviews) 5. [Zoho Desk](https://www.capterra.se/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recensioner ### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5 > **Anida** | *19 mars 2026* | Detaljhandel | Recommendation rating: 9.0/10 > > **Fördelar**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer. > > **Nackdelar**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets. > > Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective. ----- ### "Fresh Service has changed the way we service our restaurants" — 5.0/5 > **Kenny** | *12 mars 2026* | Mat och dryck | Recommendation rating: 10.0/10 > > **Fördelar**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform. > > **Nackdelar**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased. > > It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 februari 2025* | Detaljhandel | Recommendation rating: 0.0/10 > > **Fördelar**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Nackdelar**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12 mars 2026* | Informationstjänster | Recommendation rating: 10.0/10 > > **Fördelar**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Nackdelar**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- ### "The best ITSM tool in all the areas that matter." — 5.0/5 > **Mark** | *16 mars 2026* | Informationsteknologi och tjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Ease of use reduces operational cost, and increases ROI on CSI and automation initiatives. Integrations are simple to implement. Very responsive support team\! > > **Nackdelar**: Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either). Out of the box integrations not as braod as some competitors. The available licensing is not as flexible as other tools. Access permissions (e.g., what parts of the system you can administer) are not granular (e.g., need to be admin to do simple things like add Vendor). Base-level CMDB functionality could be better - especially for software. > > Overall it is the best ITSM tool I have ever used. It is the best combination of price, ease of use and extensibility. ----- Page: 1 / 29\ Nästa: [Next page](https://www.capterra.se/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data