Pipedrive Recensioner

Pipedrive Drives Positive CRM Experience

Kommentarer: The support team via the chat service has been of great assistance. The thoroughness of the data one can compile for a sales prospect is very good.

Fördelar:

The calendar integrations with Google and Microsoft365. Ability to create templates for emailing.

Nackdelar:

There is a reasonably steep learning curve, although the support website and the chat services are beneficial.

Övervägda alternativ: Zoho CRM, Salesforce Sales Cloud och HubSpot CRM

Anledningar att byta till Pipedrive: Pricing and some familiarity with the product from a prior experience.

CRM Built for Long Term Use

Kommentarer: A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful.

Fördelar:

There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools.

Nackdelar:

All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails.

Övervägda alternativ: Salesforce Sales Cloud

Anledningar att välja Pipedrive: PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth.

Anledningar att byta till Pipedrive: Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price.

Minimalist CRM Meets our Needs

Kommentarer: Overall satisfied when considering it is a low cost product.

Fördelar:

It covers the basics of what we need in a CRM.

Nackdelar:

It has limitations when you have multiple product lines or locaitons

Övervägda alternativ: HubSpot Marketing Hub och Salesforce Sales Cloud

Anledningar att byta till Pipedrive: Against one option, price and complexity. Against the other it seemed like customer service was just better.

Pipedrive user experience

Kommentarer: I use pipedrive from a client onboarding point of view. This means I need to follow up with potental leads as they progress through the sales pipeline which eventuates with them being a customer. The ultimate goal is to have them onboarded as a customer. I like the fact that every correspondence is tracked including outlook emails. This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project.

Fördelar:

Ease of use ......... Easy to progress names from Lead to Customer

Nackdelar:

Nothing from a sales point of view It gives clear visibility of the status of the client .

Simplicity. Implementation on your own without a need for an implementation agency.

Kommentarer: I was very happy with using Pipedrive, it didn't require a 'consulting agency' to implement it, I was able to implement in a 100+ software development company.

Fördelar:

The simplicity. The UX and the UI. It's super easy to set up, even for a non-technical person.

Nackdelar:

Reporting seemed to be pretty limited in what you are able to do. Some of the metrics you can only view in "this month" mode, and not everything you can see in a timeline to track it over time.

Övervägda alternativ: Zoho CRM och HubSpot CRM

Anledningar att välja Pipedrive: The switch was from the Free plan of HubSpot. The first paid tier had 5–10 seats included, while I only needed 3, so it didn't make sense to upgrade. So, we switched to Pipedrive.

Tidigare programvara: HubSpot CRM

Anledningar att byta till Pipedrive: The best UI and UX. It didn't feel that overwhelmed with all the features and stuff.

The unrivaled CRM in the industry

Kommentarer: Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market.

Fördelar:

I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect.

Nackdelar:

I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected.

Great for efficiency & simplicity

Kommentarer: I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Fördelar:

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Nackdelar:

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Övervägda alternativ: monday CRM och monday.com

Anledningar att välja Pipedrive: I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Anledningar att byta till Pipedrive: Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs

Kommentarer: Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well. [sensitive content hidden]

Fördelar:

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off.

Nackdelar:

Nothing. Poorly designed without the ability to customize default fields.

Solid CRM tool well-integrated with the apps ecosystem

Kommentarer: First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.

Fördelar:

Very intuitive CRM, with solid integrations with other apps through Zapier.

Nackdelar:

The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.

Fitness and pipedrive

Kommentarer: Pipedrive creates a efficient, intuitive, and smart hub to manage clients

Fördelar:

Quick and efficient sorting for current and prospect clients

Nackdelar:

Duplication clients are not automatically marked, which in the fitness industry would save loads of time

Övervägda alternativ: HubSpot CRM

Anledningar att byta till Pipedrive: Product reviews, fit for the company demographic, integrations, and ease of use

Pipedrive works well for Customer and Sales management.

Kommentarer: Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects.

Fördelar:

The Comprehensive Visuals and Presentations.

Nackdelar:

It requires some experience to create the process properly, is a bit difficult to create all the "funnels"

A dream to work with as an admin/IT

Kommentarer: Overall Pipedrive has been a success in our company thanks to the great integration into our lead generation and updating, plus the call planning tool.
We can have our Sales team use Pipedrive almost exclusively and talk about looking for an alternatives hasn't come up yet, neither from the IT nor the Sales team

Fördelar:

The API is the cornerstone of Pipedrive for me and my company. We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze. All around the API, the Automation and Filters allows our sales team to really concentrate on sales instead of checking leads and making decisions, they can just go down the prepared list and call.

Nackdelar:

I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.

Pipedrive - sales management

Kommentarer: Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team

Fördelar:

Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings.

Nackdelar:

I am unsure how this software would scale to an enterprise solution (I have a salesforce background)

Easy and effective software for closing deals, grow your business with PipeDrive.

Kommentarer: It's a super easy software to implement.Our sales are now completely transformed and we've really saved many working hours. We've had a five star experience.

Fördelar:

With PipeDrive I always track. My sales growth rate and manage it well.Email tracking is now easy with this tool,has excellent tools which enabled us to grow more than we targeted.Data is safe and you can access it instantly when you need it.The best thing about it is that it can be used even by the beginners of for those with small business.

Nackdelar:

PipeDrive offers its best .I have no complains about it.

Pros and cons of Pipedrive

Fördelar:

I like the sales centric features and the customer friendly interface

Nackdelar:

The cost is a bit high compared to other alternatives

My experience with Pipedrive

Fördelar:

It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads. Also it has improved customer relationship management.

Nackdelar:

It is easy to navigate and user friendly nothing that i dislike towards it.

Pipe Drive Ease of Use

Kommentarer: Love the ease of use and easy access. This makes tracking the statis of a project super accessible for our whole team

Fördelar:

I love being able to "drag and drop" clients from one stage of process to another as their job progresses.

Nackdelar:

I really have no complaints for Pipedrive

It's good, but it needs work

Kommentarer: Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad.

Fördelar:

Reporting functionality seems better than HubSpot.

Nackdelar:

Support when they're having server issues, which is all too often.

Scripted service. Not customer friendly

Kommentarer: After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them.

Fördelar:

Absolutely nothing. We weren't able to use it for the past 10 months.

Nackdelar:

The service - from the top down; Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach.

Great for Lead Management

Kommentarer: Although it's a new player in the area, it delivers good results.

Fördelar:

The quality of the leads we are getting from this tool is second to none.

Nackdelar:

I do preferred the old version of the app because it was considerably cheaper.

Great and versatile

Kommentarer: Decent tool and easy to use. Works for various sizes of business I would say.

Fördelar:

Easy to use. Also simple to merge and remove duplicates.

Nackdelar:

You have to upgrade for some features, not always clear.

The most effective and straightforward sales tool available

Kommentarer: Team members are encouraged to utilize the product because of its appealing UI, which makes it easy for them to see how it will benefit their work. Pipedrive is a powerful and flexible system that can adapt quickly to meet your needs helpfully. Because of how easy and effective it is, everyone in the team will be eager to use it daily.

Fördelar:

Our sales department uses it as a tool for the total management and sales process. It gives a database of prospective clients and keeps track of new applicants to maintain communication with them. We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time. Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the scheduling of follow-up meetings.

Nackdelar:

Larger organizations with a more extensive client database may benefit from an increase in the program's memory capacity, which becomes taxed when dealing with a significant number of registered contacts.

Ideal and user friendly

Kommentarer: So far it’s ideal for tracking sales and their current status.

Fördelar:

The layout and design setup. It displays our deals and messages in a smart style.

Nackdelar:

Sometimes the settings messes with the integration of other systems we use.

Good, simple CRM system

Kommentarer: Good overall CRM system. Made the sales team far more efficient. Good automations, e.g. automated email follow ups. Sometimes a little basic in terms of reporting. A lot cheaper than the leading competitors out there.

Fördelar:

Simple to use, clear pipeline, good all round CRM.

Nackdelar:

had to integrate with zapier to get leads from website into Pipedrive. Customer service in US so can take time to get a reply to queries.

Övervägda alternativ: HubSpot Marketing Hub och Salesforce Sales Cloud

Anledningar att byta till Pipedrive: Cheaper but still did everything we needed.

At a Glance

Fördelar:

I like that everything I need to know is right there on one screen.

Nackdelar:

What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault).