Userlike Recensioner

Good value for money in overall despite few instabilities in oeration

Kommentarer: A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Fördelar:

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Nackdelar:

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Simple to set up and use

Kommentarer: With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Fördelar:

The features and integration options are what made Userlike our first choice of chat app

Nackdelar:

The trial period a bit short to properly evaluate before signing up to a plan

Software that almost ruined our business

Kommentarer: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Fördelar:

Nice design, widget customisation features

Nackdelar:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Use this for webchat on a busy site - does a great job

Kommentarer: contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

Fördelar:

Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.

Nackdelar:

The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Great way to be in touch

Kommentarer: This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.

Fördelar:

It is great way to build customer relationship through live chat platform.

Nackdelar:

It will be nice to have mobile app for IOS and test time should be little bit longer.

Efficient and easy to use

Fördelar:

Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Nackdelar:

We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Simple, Elegant, User-Friendly, & filled with Features.

Fördelar:

I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome.

Nackdelar:

There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want.

Provides us with key analytic insights.

Fördelar:

Userlike provides our business with analytical insights into customers who visit our website. From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Nackdelar:

Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

Very easy and sufficent way to help our business

Kommentarer: We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.

Fördelar:

Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)

Great Product

Kommentarer: Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.

Fördelar:

Ease of use Quick application Nice interface

Nackdelar:

Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.

Hard To Pass Up On

Kommentarer: Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Fördelar:

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring

Nackdelar:

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

user like good software really

Kommentarer: it was a good experience i use it for sharing files and chat online

Fördelar:

i did like that it has a good menu and easy of share files and chat online

Nackdelar:

i did like least that it's a little bit difficult on the mobile phones

Great tool to get started quickly

Kommentarer: We want to get leads from our website earlier and also provide an additional way of support contact for existing customers.

Fördelar:

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions.

Nackdelar:

I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities)

Free trial gives great insight into how live chat can help grow your business

Fördelar:

The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Nackdelar:

Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

----is very very firnedly

Kommentarer: not yet

Fördelar:

easy to use and a great interface, i like the modern look and feels and the ajax integration on my website

Nackdelar:

a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great

Easy to user, reliable, loads of config options and great support

Kommentarer: Better support options, direct user contact, less effort in communications

Fördelar:

It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems.

Nackdelar:

It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent.

I love Userlike - for so many reasons!!

Kommentarer: It's a great research tool.

Fördelar:

I use Userlike for three things: 1. Online Office Hours for my students to contact me. 2. To answer questions from research participants. 3. To conduct online interviews for research purposes. The product works great for all three and I love it!

Easy to configure for the first operator, well done features

Fördelar:

modular upgrade packages, visualization of chats, look and feel of chat / widgets as well configuration features

Nackdelar:

No parallel usage of chat panel and configuration panel with admin account (same as one of the operators)

easy to use, quick setup

Fördelar:

Usability is really good and very easy. The time for Setup and Integration of userlike is short time.

Nackdelar:

From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice

Solid Solution

Fördelar:

Like that is allows us to stay connected to potential prospects.

Nackdelar:

Nothing really bad to say about it, overall satisfied.

An excellent system for a small-medium sized business

Fördelar:

The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Nackdelar:

Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

Good quality of services and it works very well

Fördelar:

The number of interactions with the visitors on my website increase after the installation of chat. It works fine and it is easy to understand. Recommended

Nackdelar:

I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future.

No real issues

Kommentarer: Easy to interact with customers on the website. Multiple widget display options too.

Fördelar:

Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account.

Nackdelar:

The interface could be a bit better, particularly with the display section for historical chats but overall happy with product.

App works great, I installed and had zero issues

Kommentarer: I can now chat with anyone that goes to my site.

Fördelar:

Very easy to install and configure. Just takes a few steps and copy some code to your shopify theme.liquid file. You will love it.

Nackdelar:

Not a lot of customization for the chat box. The chat for admin is seperate from the dashboard and you have flip applications back and forth.

Pro level chat for small web sites. Pretty straightforward with lots of extensibility features.

Fördelar:

Easy site integration. Professional look/feel with lots of add-on capabilities. Useful audio & visual cue notifications.

Nackdelar:

Easy to accidentally close chat session when going to dashboard. Recommend a separate tab/window open just for chat session. Still not sure where to find the off-line messages.