ReservationKey Recensioner

Reservation Key is Invaluable to my Business

Kommentarer: I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others.

Fördelar:

Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Nackdelar:

There really is nothing I am unhappy with.

many years of great experience

Kommentarer: In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Fördelar:

We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Nackdelar:

For us cons don't exist. Only this question seems to be a con since it is looking for more words.

Easy to get started and use.

Kommentarer: Reservation Key has been fairly faultless in helping me run my business. I wanted a simple platform to get me started in running a bed and breakfast and I have stuck with them for that reason, despite monthly calls from the competition.

Fördelar:

We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Nackdelar:

Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Great Value for Money and all the functions you need!

Kommentarer: Very good!

Fördelar:

Great value for your money. We also really like all the features that the tool offers, like reporting tools, calendar view, customer data base. The tool is very easy to use, and efficient.

Nackdelar:

The booking page is very old school, and not very pretty. It also does not give you a lot of room to edit if you are not an advanced coder. Having said that, it works very efficiently. Direct bookings come through without any issues, howerver I would like to provide to my guests a more user friendly, and modern reservation page. I am sure Reservation Key will improve this part of the tool.

The best of all I have used

Kommentarer: We have run 2 Inns with a total of 20 rooms for around 18 years. Reservation Key was my 4th software program that I had used and I started using it around six or seven years ago. Hands down, it is the best. I have recommended it to several other Inns in our area B&B society and they are all glad they made the switch.

Fördelar:

Taking reservations on my cell phone while in a grocery store is nice. There is nothing else I need it to do. I set it years ago and it works great.

Nackdelar:

I am not having any problems with the software at all.

Best system for the money, excellent support, great for newbies and experienced users!

Kommentarer: Absolutely excellent! From functionality, to support, to progress, 5 stars.

Fördelar:

Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)

Nackdelar:

Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

Excellent value for the cost

Kommentarer: Overall I am very happy with the service provided by ReservationKey, and am particularly pleased with the excellent customer support and ability to directly communicate with the developers.

Fördelar:

The software is highly customizable, so it can be made to fit your property exactly the way you want to run it. The visual layout of the calendar is excellent, and the direct booking platform is easy to manage.

Nackdelar:

Managing pricing is still a little tricky, though they've been making ongoing improvements ever since I started using the software in 2015. Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance.

Works Well for A Stone's Throw BB

Kommentarer: Res Key has worked incredibly well as a reservation system for our BB. Great reliability and excellent customer service when needed.

Fördelar:

Reliability of the software - GREAT! Accessibility of customer service for assistance with any issue The Cost

Nackdelar:

Initially understanding the terminology and use of some coding words

Perfect fit for my small business

Kommentarer: With only 4 suites it is cost effective and user friendly......can't ask for more

Fördelar:

Reservation Key was the perfect match for my small historical hotel. CSR helped me set it everything up and now with the forum answers are readily available. It is user friendly on both ends, my guests book easily with the reservation emailed to me. It's perfect for my business

Nackdelar:

I would like for guest to be able to cancel their reservation online and all information go out like when they book a stay

Great Value Excellent Customer Service

Kommentarer: We find ReservationKey vital to our operation. We always have a fast response to emails we send to the technical team. They do continue to improve the software and we appreciate the attention to detail.

Fördelar:

The software is very user friendly with several instruction videos. Reports are easy to navigate and run.

Nackdelar:

As the company expands sometimes we can experience a lag in response. They have worked on this and we now are not experiencing problems. Fast response to emails when we do contact them with problems.

Flexible and Responsive

Fördelar:

I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it.

Nackdelar:

It can be wonky, sometimes I have to use a little html to get exactly what I want, but that just adds to the flexibility. I'm sure that if you don't know any html, the representative would take care of your needs directly, though.

So easy and so many options

Kommentarer: When we started our business, we had never used any software for the hospitality industry. We picked it up in about five minutes of training. You constantly are learning as they bring on new reports, and updates to the software. For a total of only 8 cabins, this is the best price we have ever found, still to this day.

Fördelar:

We are Rustic River Cabins, love ReservationKey. So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software. The calendar, on the page is one of my favorite features. I can not only see all my reservations, but I also can see my schedule by just clicking in a box.

Nackdelar:

Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out.

Been using Reservationkey going on 8 years

Kommentarer: I love that fact that when we had a question the founder of the company would respond. He was always willing to solve problems or create software to solve our questions. He is great and I hope he never sells the company to a larger company that does not care about its customers like he does.

Fördelar:

It essentially runs the back end of my business as well as it links to the front end through our website and online calendars.

Nackdelar:

It was difficult to set up but one it was set up any questions I had got answered quickly. I would like to to be able to add a cleaning schedule that links with my calendar so I could create a schedule for my cleaners that showed specific check in check out dates and the names of the parties.

Very complete software

Kommentarer: I would certainly recommend it to any small hospitality business. I assume it would also work well for bigger establishment as it as a lot of options that I don't even use !

Fördelar:

ReservationKey is a great software, very complete (and we only use part of what is offered, as we are a small B&B), customizable with custom fields, automated e-mails, and integrates with MyAllocator. Tech Support is great, and whenever we find a bug, Rep fixes it very quickly. They are also quite open to suggestions. Price is very reasonable.

Nackdelar:

Not much... everything I need is in this software!

We Love ReservationKey

Fördelar:

The software is easy to use and intuitive. If you have a question, it's easy to search the FAQs and find a detailed answer with links to their blog and videos on how to get where you need to go. Additionally, they are pretty quick about getting back to you about a problem.

Nackdelar:

The only thing we think could make this better, is easier integration with the third party sites, without having to buy another piece of software to interact.

Exactly what I was searching for!

Kommentarer: After my "learning curve" with trying a new software platform, I have settled into a very comfortable relationship with not only the software, but the people behind it. Can't say enough good about their solid product, their customer service, and their willingness to continually strive to make the best product they can offer. I'm sold.

Fördelar:

I love the fact that the front-end is very user-friendly for our potential guests, while the back end administration is straightforward and easy to use.

Nackdelar:

Honestly? For me, there hasn't been much of a downside.

So Many Features, Saves So Much Time

Kommentarer: The experience has been great. I feel like we are heard and helped if there is an issue. The forum, the videos, and all the staff helps to get us and keep us running smoothly. The calendar has so many great features I really can’t begin to name them all. You really should try it out.

Fördelar:

The custom color coding of the stages of the booking. I look at the calendar and know exactly what stage of completion each booking is currently.

Nackdelar:

Some of the reports, especially , the owners report needs tweaking. Also, I would like to see the development of a mobile app.

Great Company to Work With.

Fördelar:

ReservationKey is very affordable compared to other systems out there. It can be customized to fit your needs and if very easy to use. When you need help with features you can post to the forum and the customer representative will get back to you in a timely manner. You can also search the forum and find answers to almost any questions you have.

Nackdelar:

The initial setup can be a little time consuming but between the forum, FAQs and help videos it is not too hard.

ReservationKey review

Kommentarer: We have easily linked to Expedia, Bedandbreakfast.com and other lodging web sites. I'm sure that if we ever do run into a problem, it will be addressed and solved expeditiously.

Fördelar:

We have been using reservationkey for several years and appreciate the fact that we no longer have to search for reservation management software. Before we signed on with reservationkey we would find ourselves searching for a new system every so often because we had some problem with the one that we were currently using. We can now find no reason to look for another, as reservationkey provides everything we need in functionality, support and ease of use.

Nackdelar:

Can't really come up with anything here.

You will love using Reservation Key

Kommentarer: I love the fact that if I can't figure something out, the team will respond to my request in a reasonable timeframe to help me resolve any issues I may have. Great customer service.

Fördelar:

We have been using ResKey for several years now. Love everything about their system. When I need to change something on our system, the forum offers lots of answers and the team has created videos as tutorials to assist as well.

Nackdelar:

There isn't anything I don't like about the software.

#1 Reservation and vacation Rental system

Kommentarer: I get good bookings, easy for my clients to reserve online, I just love it!

Fördelar:

Fast, no errors, great service, fully responsive, i am very happy to have found this amazing system.

Nackdelar:

It is only in English. It would be great if the reservation page could have multi languages.

Great Product - Great Price

Kommentarer: My relationship has been great. They are very responsive and open to enhancements and suggestions. The system constantly improving and having more functionality

Fördelar:

Ease of use and set up! Integration to channel manager

Nackdelar:

The only issue I have is what I want no one has!

Absolutely reliable

Kommentarer: My overall experience with ReservationKey is a positive one. Management is responsive, the program is robust and customizable.

Fördelar:

ReservationKey makes it easy for me to keep up with what is happening in my business.

Nackdelar:

It’s been so long since I’ve had an issue, I can’t even remember what it was about. What I do remember, however, is the instant response and resolution.

Easy to use

Kommentarer: This software is inexpensive, easy to use, and the support team responds quickly and patiently to requests.

Fördelar:

I am new to the tourism business. Reservation Key has been very easy to get used to and use as a tool to keep track of reservations, payments etc . It has an activity button that reminds you each thing you did within the program in case the need to undo a mistake.

Nackdelar:

I miss the feature in which you used to hover the mouse over a name and it would show the balance due. Also, you used to be able to right click and in the quick view change the status to 'checked-out' where as now you have to open the reservation which takes just a few seconds longer.

Absolutely recommend

Kommentarer: Overall experience had been very positive. Any hurdle or questions are always addressed within hours.

Fördelar:

Very user friendly. Easily navigate reports of all kinds.

Nackdelar:

Can't think of any. Anything that was a problem for me, they helped. There is also a forum where other users can assist each other.