---
description: Få detaljerad information om LeadDesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LeadDesk: Pris och betyg 2026 - Capterra Sverige
---

Breadcrumb: [Hem](/) > [Systemstöd innesälj](/directory/30680/inside-sales/software) > [LeadDesk](/software/130134/leaddesk)

# LeadDesk

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> LeadDesk är en molnbaserad kontaktcenterprogramvara för försäljning i stora volymer och kundservice. Kunderna sträcker sig från SMF till stora företag.
> 
> Verdict: Rated **4.8/5** by 13 users. Top-rated for **Sannolikhet att rekommendera**.

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## Overview

### Vem använder LeadDesk?

LeadDesk är skapad för kontaktcenter som hanterar en stor mängd kundkontakter i inkommande och utgående försäljning eller kundservice. LeadDesk betjänar företag med 1–2 agenter till storskaliga företag.

## Quick Stats & Ratings

| Metric | Betygsättning | Detail |
| **Totalt** | **4.8/5** | 13 Recensioner |
| Enkel användning | 4.7/5 | Based on overall reviews |
| Kundtjänst | 4.8/5 | Based on overall reviews |
| Valuta för pengarna | 4.7/5 | Based on overall reviews |
| Funktioner | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) |

## Om leverantören

- **Företag**: LeadDesk
- **Location**: Helsinki, Finland
- **Founded**: 2010

## Commercial Context

- **Startpris**: 99,00 €
- **Pricing model**:  (Gratis provperiod)
- **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Moln, SaaS, webb-baserat, Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Supported Languages**: danska, engelska, finska, franska, nederländska, norska, spanska, svenska, tyska
- **Available Countries**: Danmark, Finland, Frankrike, Nederländerna, Norge, Spanien, Sverige, Tyskland

## Funktioner

- Alerts/Escalation
- Arbetsflödeshantering
- Arbetsledning
- Automated Attendant
- Automatiserad routing
- Automatisk samtalsfördelning
- Automatisk uppringare
- Automatisk uppringare
- CRM
- Call Center-hantering
- Call Scripting
- Chatbot
- Datasäkerhet
- E-posthantering
- Efterlevnadskontroll
- Event utlösta åtgärder
- Filöverföring
- Flera kommunikationskanaler
- Flera skript
- Förinspelade meddelanden
- Förutsägbar uppringare
- Hantering av samtalslistor
- Inkorghantering
- Inmatning av telefonnyckel
- Inspelning
- Instrumentbräda
- Kampanjhantering
- Kundhistorik
- Kunskapsbashantering
- Kvalitetshantering
- Köhantering
- Listhantering
- Livechatt
- Nummer- ID
- PBX
- Prestationshantering
- Rapportering och analys
- Röstmeddelande
- SIP-trunking
- Samtalsdirigering
- Samtalsfiltrering
- Samtalsloggning
- Samtalsrapportering
- Samtalsspårning
- Text till tal
- Third-Party Integrations
- Transkribering av telefonsamtal
- Undersökningar och feedback
- VoIP
- Återuppringningsplanering

... and 15 more features

## Integrations (11 total)

- Giosg
- Google Analytics 360
- Microsoft Power Automate
- Microsoft Power BI
- Mobile Payment Software
- Pipedrive
- Plecto
- SalesScreen
- Salesforce Sales Cloud
- Surfly
- Zendesk Suite

## Support Options

- E-post / Kundtjänst
- Vanliga frågor / Forum
- Baskunskap
- Telefonsupport
- 24/7 (Live-support)
- Chatt

## Category

- [Systemstöd innesälj](https://www.capterra.se/directory/30680/inside-sales/software)

## Relaterade kategorier

- [Systemstöd innesälj](https://www.capterra.se/directory/30680/inside-sales/software)
- [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software)
- [Call Center](https://www.capterra.se/directory/30007/call-center/software)
- [Telefonsystem](https://www.capterra.se/directory/30084/telephony/software)
- [IVR-program](https://www.capterra.se/directory/30231/ivr/software)

## Alternativ

1. [LiveAgent](https://www.capterra.se/software/102188/liveagent) — 4.7/5 (1754 reviews)
2. [Zendesk Suite](https://www.capterra.se/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Aircall](https://www.capterra.se/software/144486/aircall) — 4.2/5 (458 reviews)
4. [Bitrix24](https://www.capterra.se/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [Genesys Cloud CX](https://www.capterra.se/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Recensioner

### "My LeadDesk way" — 5.0/5

> **Stella** | *16 oktober 2024* | Ideell organisationsledning | Recommendation rating: 9.0/10
> 
> **Fördelar**: Fast accessibility. Soft layout with easy-to-look-at features.
> 
> **Nackdelar**: No real good way to treat me returning to customers, and to notify me about it.
> 
> I am very happy to use it\! I use it every working day.

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### "Buen programa" — 5.0/5

> **Fernando** | *2 oktober 2024* | Elektrisk / elektronisk tillverkning | Recommendation rating: 10.0/10
> 
> **Fördelar**: Es un programa muy útil, eficaz y normalmente funciona rápido
> 
> **Nackdelar**: Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas
> 
> No lo he usado mucho tiempo, pero he tenido una buena experiencia

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### "Call Center solution" — 4.0/5

> **Markus** | *11 december 2019* | Medicinska apparater | Recommendation rating: 8.0/10
> 
> **Fördelar**: It´s easy to use, especially the address import
> 
> **Nackdelar**: Nothing, everything works fine. Even the support is working
> 
> Our team contacts physiotherapists and tries to schedule a meeting for our salesman

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### "Simple, fast and great functionalty" — 5.0/5

> **Verifierad recensent** | *13 november 2019* | Personalavdelning | Recommendation rating: 10.0/10
> 
> **Fördelar**: LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.
> 
> **Nackdelar**: I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.
> 
> My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

-----

### "Jere Jarvi" — 5.0/5

> **Jere** | *8 december 2023* | Telekommunikation | Recommendation rating: 10.0/10
> 
> **Fördelar**: simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.
> 
> **Nackdelar**: callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere
> 
> overall experience is 9/10 look the cons section for info

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## Links

- [View on Capterra](https://www.capterra.se/software/130134/leaddesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/130134/leaddesk> |
| de-AT | <https://www.capterra.at/software/130134/leaddesk> |
| de-CH | <https://www.capterra.ch/software/130134/leaddesk> |
| en | <https://www.capterra.com/p/130134/LeadDesk/> |
| en-AE | <https://www.capterra.ae/software/130134/leaddesk> |
| en-AU | <https://www.capterra.com.au/software/130134/leaddesk> |
| en-CA | <https://www.capterra.ca/software/130134/leaddesk> |
| en-GB | <https://www.capterra.co.uk/software/130134/leaddesk> |
| en-IE | <https://www.capterra.ie/software/130134/leaddesk> |
| en-IL | <https://www.capterra.co.il/software/130134/leaddesk> |
| en-IN | <https://www.capterra.in/software/130134/leaddesk> |
| en-NZ | <https://www.capterra.co.nz/software/130134/leaddesk> |
| en-SG | <https://www.capterra.com.sg/software/130134/leaddesk> |
| en-ZA | <https://www.capterra.co.za/software/130134/leaddesk> |
| es | <https://www.capterra.es/software/130134/leaddesk> |
| es-AR | <https://www.capterra.com.ar/software/130134/leaddesk> |
| es-CL | <https://www.capterra.cl/software/130134/leaddesk> |
| es-CO | <https://www.capterra.co/software/130134/leaddesk> |
| es-CR | <https://www.capterra.co.cr/software/130134/leaddesk> |
| es-DO | <https://www.capterra.do/software/130134/leaddesk> |
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| es-PE | <https://www.capterra.pe/software/130134/leaddesk> |
| fr | <https://www.capterra.fr/software/130134/leaddesk> |
| fr-BE | <https://fr.capterra.be/software/130134/leaddesk> |
| fr-CA | <https://fr.capterra.ca/software/130134/leaddesk> |
| fr-LU | <https://www.capterra.lu/software/130134/leaddesk> |
| it | <https://www.capterra.it/software/130134/leaddesk> |
| nl | <https://www.capterra.nl/software/130134/leaddesk> |
| nl-BE | <https://www.capterra.be/software/130134/leaddesk> |
| pt | <https://www.capterra.com.br/software/130134/leaddesk> |
| pt-PT | <https://www.capterra.pt/software/130134/leaddesk> |
| sv | <https://www.capterra.se/software/130134/leaddesk> |

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