ResNexus Recensioner

An easy way to manage your hotel

Kommentarer: It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

Fördelar:

I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

Nackdelar:

It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

Best software and support I have ever used

Kommentarer: Been a few years since I signed up with them and can highly recommend this company for a business like mine, vacation and short term rentals.

Fördelar:

The Red Carpet Specialist [sensitive content hidden] I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.

Nackdelar:

Absolutely nothing, service has been beyond my expectations.

Terrible setup process

Kommentarer: The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.

Fördelar:

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

Nackdelar:

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

Trust & Feature Rich

Kommentarer: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.

Fördelar:

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Nackdelar:

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

Could not have grown my business without them!

Fördelar:

Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design

Nackdelar:

Literally nothing. They are amazing and I stand by their product 100%.

I highly recommend ResNexus.

Fördelar:

For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly [sensitive content hidden], stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully and reliably. I wholeheartedly recommend ResNexus.

Nackdelar:

Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my case.

New to resnexus

Kommentarer: Easy setup and ease of use and working with [sensitive content hidden] was great

Fördelar:

Price, features and the ability to manage group reservationd.

Nackdelar:

Additional charge for texting feature. Reporting structure

Best option for the features and price on the market today

Kommentarer: Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.

Fördelar:

Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers

Nackdelar:

Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.

A solid product that gets the job done!

Kommentarer: We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Fördelar:

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Nackdelar:

Can't think of much, to be honest...for us, it does the job, and it does it well!

Left hanging. Lost many days due to tech errrors

Kommentarer: They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help.

Fördelar:

Nice looking grid that shows room status.

Nackdelar:

Inability to provide what they claim to be able to provide.

ResNexus made taking reservations way easier.

Fördelar:

I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!

Nackdelar:

I honestly didn’t have any cons related to ResNexus. It worked really well for our business.

Best System for Hospitality

Kommentarer: We have had so much success with ResNexus. The program is so easy to set up, use and help is a phone call away. We also have paired Remote Locks and Texting, which means we can text guests when room is ready, provide room/door code, and make their check-in painless.

Fördelar:

ResNexus is very easy to set up and use. We have been using ResNexus for 3 years and it has been a breeze. Training is easy with the Youtube videos, and they are just a phone call away when we have questions. The monthly updates are always welcomed and appreciated.

Nackdelar:

The only concern I have is the Room/Suite status. We just need 3-4 basic: Ready, On Clean, Dirty, Out of Order. Not even sure what "On-Queue or Skipper" even mean.

Enjoy the Professionalism

Kommentarer: Resnexus has been amazing to work with over the years, especially with us newly acquiring our bed and breakfast

Fördelar:

I like the personal attention to our needs

Nackdelar:

Really not anything. I do get excited for upcoming options they have announced.

Always improving

Kommentarer: Our customer service rep is always readily available and responsive to our needs.
When we shared that weekday visits were down he offered several concrete suggestions and helped us to implement them. We had a positive response the same day!

Fördelar:

Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well

Nackdelar:

Sometime the changes (improvements) are hard to keep up with.

Love Resnexus

Kommentarer: Still love them. I have no plans on switching to another company ever again. Resnexus is an ever-growing company that is staying well ahead the game of other competitors.

Fördelar:

It's very user friendly, easy to use, color coated. They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing. My website they designed looks amazing.

Nackdelar:

I find it takes a while for my red carpet professional to get back to me. I got moved around on red carpet professionals frequently and without notice.

Nes Rexus is a good system but the best thing is the Customer Support

Kommentarer: Overall good. I was not happy with the training should have focused more on operational functions. My manager made errors on outstanding balances reports

Fördelar:

Good support and service, System easy to use

Nackdelar:

System needs some experience to learn, More effort needed for new users

Happy customer.

Fördelar:

I like their professionalism, quick response to my needs. Easy to manage calendar on ResNexus .

Nackdelar:

I have nothing to say, I like everything about ResNexus.

Director of Sales & Marketing

Kommentarer: Overall good, the support staff is quick to help and respond to inquiries.Slowing over time we've seen good updates added to the program.Good value for money spent.

Fördelar:

I like the reports I can collect, PACE, Revenue summary, retails sales by date, etc.I can track how my business is doing in real time, and see what market segments are lacking- hopefully w/ enough time to put in a strategy change.

Nackdelar:

Credit card manual input is dated and likely not PCI compliant.Website integration looks very old and dated.The way a guest shops for a room online is old tech. via the ResNexus built website

Starlight Lodge North Conway

Kommentarer: Very very user friendly and easy to navy

Fördelar:

It’s very user friendly and the customer service is wonderful

Nackdelar:

We haven’t found an issue yet with the system

Great company

Kommentarer: Been a great experience. They are always ready to help with any problems that may arise.

Fördelar:

User friendly, great customer service team if you ever have questions.

Nackdelar:

When there is an issue and it is after hours.

Excellent people at ResNexus

Kommentarer: Excellent products for hospitality industry

Fördelar:

Services are great! [sensitive content hidden] has been working with us. We appreciates his talents and professionalism.

Nackdelar:

Editorial functions on promotion may be enhanced, for example, video.

A reservation software worth considering!

Kommentarer: After exploring several reservation systems, we ultimately decided to go with ResNexus, and we've been loyal customers for the past 3 to 4 years. Overall, our experience has been highly positive.ResNexus offers an intuitive platform, both for us as operators and our guests. The customer support has been exceptional, especially thanks to Dareq Da Costa, our current Red Carpet Pro, who has consistently provided excellent assistance.One thing we appreciate about ResNexus is their commitment to continuous improvement. They seem to always seek ways to enhance their platform and introduce new features. Occasionally, we encounter minor issues, but ResNexus is quick to address them or provide guidance to resolve any user-related errors.If you're in search of reservation software, we highly recommend giving ResNexus a thorough look.

Fördelar:

Customer service, ease of use for staff and guests

Nackdelar:

Some issues with accounting / integration with Quickbooks (though may be user error)

Great tool with the best reports

Kommentarer: Reports are great and actually useful.

Fördelar:

Outstanding and prompt customer service. The reservation system is so easy to use both for phone reservations & guests online. Several guests comment on ease of use and professional appearance.

Nackdelar:

Under units/rooms in settings I wish there was a Suites (currently room, cabin, campground)

my thoughts

Kommentarer: 75%

Fördelar:

I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone.

Nackdelar:

I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation.

Small Inn that gets big bang from ResNexus

Kommentarer: I came from a different Inn that was using Little Hotelier. I much prefer ResNexus and I was able to self-teach myself how to work with it.

Fördelar:

To date, my best experience with ResNexus has been the support from [sensitive content hidden] . He has made all the difference in how I feel about ResNexus. I feel like I gained a coworker who is focuses on my success. It's been invaluable.

Nackdelar:

I wish ResNexus could find a way to auto refund for cancellations (when applicable) rather than me having to do it manually. I do have issues with split reservations still coming from booking.com too.