--- description: Få detaljerad information om Freshdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kunskapshanteringsprogram](/directory/30094/knowledge-management/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.se/software/124981/freshdesk Page: 1 / 138\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) > Freshdesk är en lättanvänd kundtjänstprogramvara som hjälper över 40 000 företag över hela världen att skapa fantastiska kundupplevelser. > > Verdict: Rated **4.5/5** by 3409 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshdesk? Företag av alla storlekar över hela världen förlitar sig på Freshdesk för att erbjuda en enastående kundservice. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 3409 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, bulgariska, danska, engelska, estniska, finska, franska, grekiska, hebreiska, hindi, indonesiska, italienska, japanska, katalanska, kinesiska, koreanska, lettiska, litauiska, malajiska, nederländska, norska, polska, portugisiska, rumänska, ryska, serbiska, serbiska, slovakiska, slovenska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska, vietnamesiska - **Available Countries**: Albanien, Algeriet, Argentina, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien, Benin, Bosnien och Hercegovina, Brasilien, Brunei, Bulgarien, Burkina Faso, Chile, Colombia and 100 more ## Funktioner - Aktivitetspanel - Anpassningsbara formulär - Anpassningsbara mallar - Arbetsflödeshantering - CRM - Call Center-hantering - Catalog Management - Chatt och meddelanden - Discussions/Forums - E-posthantering - Engagemangsspårning - Feedback-hantering - Fjärråtkomst / kontroll - Flerkanalig datainsamling - Flerspråkig - Fulltextsökning - Hantering av negativ feedback - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Incidentshantering - Inkorghantering - Innehållshantering - Inspelning av samtal - Instrumentbräda - Interaktionsspårning - Kommunikationshantering - Kundchatt i realtid - Kunddatabas - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Köhantering - Livechatt - Mobilåtkomst - Problemspårning - Rapportering och statistik - Real-Time Monitoring - Realtidschatt - Samarbetsverktyg - Samtalsdirigering - Samtalsövervakning - Sentimentanalys - Självbetjäningsportal - Skärmdelning - Textredigering - Undersökningar och feedback - Uppdragshantering - Åtkomstkontroller / behörigheter ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) ## Alternativ 1. 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[LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1715 reviews) ## Recensioner ### "Helping me helping my customers" — 4.0/5 > **Kristian** | *4 december 2024* | Fastighet | Recommendation rating: 9.0/10 > > **Fördelar**: the price of the product and easy to set up, > > **Nackdelar**: had a hard time adding the billing information, but worked out eventually > > easy to use, the customer likes it also. ----- ### "One of the best ticketing Omnichannel Software." — 5.0/5 > **Gabbe** | *6 juli 2024* | Mat och dryck | Recommendation rating: 10.0/10 > > **Fördelar**: That it's really easy to use and has great customer support. > > **Nackdelar**: Nothing everything was way beyond my expectation. > > My overall experience with Freshdesk has been an ease it's so good and would really recommend. ----- ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 januari 2025* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Nackdelar**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 mars 2026* | Informationstjänster | Recommendation rating: 10.0/10 > > **Fördelar**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Nackdelar**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Not so Freshdesk" — 3.0/5 > **Brian** | *15 mars 2026* | Informationsteknologi och tjänster | Recommendation rating: 3.0/10 > > **Fördelar**: I liked the User Interface was easy on the eyes. The color scheme was not too harsh or rough to look at. > > **Nackdelar**: The interaction with the program was complex at times. There were certain operations that could become difficult to keep track. > > Most of the time service was unrelieable as the application kept on getting disconnected from service. ----- Page: 1 / 138\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data