Freshdesk Recensioner

The FreshDesk ticketing system is quite efficient

Kommentarer: Freshdesk is one of my favorite help desk tools because it is intuitive and simple to master, even for complete newcomers. Finding comparable tickets is as simple as conducting a Google search, and there are numerous filtering options to select from.

Fördelar:

Freshdesk is a smart, easy-to-use, and intuitive business solution. The user interface is clean, which makes it easier to concentrate on giving a proper response. Smooth customer communication leads to expert support. For years, Freshdesk has been an indispensable tool for me, and I have often touted it to friends and colleagues in the business world.

Nackdelar:

The news that the Legacy Reports page will be removed and replaced with Analytics makes me unhappy. Some of the cool stuff in Legacy Reports isn't in Analytics yet, but I'm having a joy with that tool.

Comprehensive and User-Friendly Helpdesk Solution

Kommentarer: Overall, my experience with Freshdesk has been positive. It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries. The tool's multi-channel support and automation capabilities help reduce response times and ensure that customers get timely help. While there are some limitations regarding pricing and advanced reporting, it’s a solid choice for businesses that need a reliable, easy-to-use, online customer support platform.

Fördelar:

Freshdesk replaced our previous support solution that was not visible for our clients. The switch to Freshdesk was a very positive step as it has intuitive and user-friendly interface. It is a platform to kake it easy to manage customer support tickets in one centralized place. The automation tools allow seamless workflows that save time and boost productivity. The ability to assign tickets, set priority levels, and create custom workflows ensures that no ticket is missed. We also intergate it with our contract system, so we can imemdiately book the time spent ona ticket. We also store our knowledge base in articles in the "Solutions", which is nicely searchable.

Nackdelar:

One of the drawbacks of Freshdesk is that it can become quite expensive as you scale up, especially when you need advanced features that are only available in higher-tier plans. Some reporting and analytics features, while useful, could be more customizable for complex business needs. At times, it feels like there is a bit of a learning curve to fully unlock the platform's potential.

Freshdesk is a perfectly acceptable ticketing system

Kommentarer: Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be added with ease, but at its heart, its limited, with poor filtering, updating and notifying capabilities

Fördelar:

Interface resizes nicely for screen sharing

Nackdelar:

Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant ! update pop ups when nothing has actually changed

Good ticketing tool!

Kommentarer: Overall good ticketing tool for small and medium businesses.

Fördelar:

Easy to use and customize the workflow of tickets as per your business needs.

Nackdelar:

Not all the customizable features are available in the lower plans (subscription).

Övervägda alternativ: Zendesk Suite

Anledningar att byta till Freshdesk: Better pricing, workflows, automation and ease of use.

Thums up Freshdesk- overall great experience with freshdesk.

Kommentarer: Great over all experience with Freshdesk we 55 engineers are working on it, we are very well satisfied Freshdesk.

Fördelar:

Wonderful Product to manage your staff bandwidth. also easy to manage and use.

Nackdelar:

GUI of this product, Freshdesk can better with it.

Freshdesk -small IT Team, large campus. NO problem!

Kommentarer: My overall experience moving our helpdesk operations to Freshdesk was extremely positive and simple to implement. We started out with the free trial and quickly decided to purchase the Pro version. Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an existing email address made the transition process transparent to the rest of the community.

Fördelar:

We made the move to Freshdesk because of its features and Mobile app. Immediately, my team found the interface far superior to our previous helpdesk application. The filtering and merging of tickets allows us to keep track of our busy workload while the mobile app helps us stay updated while on the go across our 200 acre campus. We can see in realtime what is happening with a ticket status and can respond accordingly. No time is wasted because of duplication. We have also built out our solutions section with FAQ articles that we can easily link in our tickets. When you have a team of 3 for 180 FTE, 700 students and 1,500 parent constituents that you provide technical support to, you need a tool like Freshdesk to keep you as agile and efficient as possible!

Nackdelar:

We currently only use Freshdesk in the IT dept. I would love to expand our school's use of Freshdesk to other areas but the per agent cost may become a barrier to doing this.

Stable and reliable.

Kommentarer: Better than average. It checks all the boxes with various levels for companies to determine what is liked.

Fördelar:

Simple to use. HTML email. Fast customer support.

Nackdelar:

Not a very current looking Dashboard. Also lacks ability to change what is seen (or tracked).

Övervägda alternativ: SysAid

Anledningar att byta till Freshdesk: reliability, stable, no major bugs, HTML email system.

Great Ticket Management Tool for Customer Support

Fördelar:

Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs. Very stable product with great customer support.

Nackdelar:

Pricing is a bit on the higher end and the way Automations can be created and implemented in Freshdesk is not very good when compared to other tools.

Perspective on fresh disk

Kommentarer: Pretty good been using it for years in my company

Fördelar:

That it's cloud based and easily accessible also it gives you trial to try it first for free

Nackdelar:

How much they changed the features for the free version

Övervägda alternativ: Zoho Desk

Anledningar att byta till Freshdesk: It offered better overall experience and easier interface in my opinion

A powerful and easy to use help desk platform, with good reporting features

Kommentarer: After several months of using Freshdesk I can confirm that it's a powerful and user-friendly solution for ticketing and customer support. Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations.

Fördelar:

Good reporting features, intuitive user interface and easy setup.

Nackdelar:

Occasionally when generating large reports it could lag or freeze. Automations are good but somewhat basic compared to other platforms.

Övervägda alternativ: LiveAgent

Anledningar att byta till Freshdesk: Limited reporting options compared to competitors

Very practical. Simply adding innovation and superiority to your work.

Kommentarer: Best tool and effortless services. Easy application and reliable outcome. Automation is real.

Fördelar:

Freshdesk is full of benefits. It is a user friendly software which has no limit on application especially handling workflows. Communication has its place in the software and it is easy to reach people at any time. It is the best software for ensuring customers are happy with your Services always.

Nackdelar:

Freshdesk has no cons. I like everything about it. Truly appreciate.

A great support platform for ensuring client success

Kommentarer: A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are kept happy. Automated features across the platfrom are also incredibly helpful.

Fördelar:

It's personalised reporting and filtered views across multiple different screens means that accessing the exact data on SLAs and notifications was so easy to access, regardless of how many support tickets are active.

Nackdelar:

It's UI is a little outdated, but it looks like they're improving that constantly.

Freshdesk For The Win

Kommentarer: Overall my experience is a great one, it gives us the ability to easily request things we may need, from starter set ups to leavers to issues we may be experiencing leading to quicker resolve times for all.

Fördelar:

Like most that the system is easy for all to use, and that it can be personalised to your company with logo etc.

Nackdelar:

Sometimes it can time out if you aren't quick enough which removes any request and you have to start again.

A powerful platform for customer-centric businesses.

Kommentarer: It has enabled us to provide faster and more efficient customer support, leading to increased customer satisfaction and loyalty. The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows.

Fördelar:

I appreciate how Freshdesk empowers our support team to deliver personalized and proactive customer service. The platform's collaboration features, like team huddles and internal notes, facilitate seamless communication and knowledge sharing among agents.

Nackdelar:

Freshdesk offers a wide range of integrations, some users might find the customization options for the help widget and knowledge base to be somewhat limited.

Freshdesk could use a fresh look!!

Kommentarer: Overall easy to manage articles and share with others.

Fördelar:

The ease of article and knowledge base creation and management.

Nackdelar:

The outdated user interface and inability to privatize articles in the knowledge base.

Freshworks enhances ease of operations, reporting and analytic

Kommentarer: There was no external support required to configure Freshdesk. We were able to start working after 20 min training. Freshdesk support is always with data and easily accessible.

Fördelar:

It helps to create ticket with most efficiently and ease and in very short period of time

Nackdelar:

Sometime, it takes too much time to apply filter. And filter remove, and apply filter every time.

Freshdesk

Kommentarer: Freshdesk is a cloud-based client care programming that assists organizations with offering easy support across each client touchpoint. Freshdesk enables organizations to screen client discussions across email, telephone, visit, web-based entertainment and texting, further develop specialist efficiency with savvy robotizations, convey self-administration encounters with simulated intelligence chatbots and marked help communities, and screen key execution measurements with strong examination.

Fördelar:

Extremely valuable for client assistance specialists. With the assistance of Freshdesk, I had the option to offer extraordinary client support to the clients who gave us great organization appraisals.

Nackdelar:

Very good quality logical elements just in beta variant

Simple Customer Support Solution

Kommentarer: It is a solid choice for small businesses looking to streamline customer support.

Fördelar:

We used it to handle customer tickets. It helped us organize inquiries and respond faster, which improved customer satisfaction.

Nackdelar:

The reporting features could be more detailed, but they still give a good overview.

My experience with Freshdesk

Kommentarer: My experience with Freshdesk has been good it really help me by its wide range of advance features also it integrates well with other available software which is the relief for me.

Fördelar:

I like the user interface of Freshdesk it is very friendly and easy to navigate also the automation feature helps me by doing all the repetitive tasks which saves me a lot time.

Nackdelar:

I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it takes a while to response.

Service & Tech

Kommentarer: When a student came to me, what was their problem, whether it was solved or not, all these things are recorded on Freshdesk, that is why I like it a lot.

Fördelar:

If a student faces any kind of problem, I create a ticket on Freshdesk itself, and its resolution is provided.

Nackdelar:

Nothing, everything is good, The feedback from students on this is also very good.

Overall a simple and effective support ticketing system

Fördelar:

Overall a great support system, we use this internally and externally for our field network. it offers us great flexibility in managing support tickets across a team of three.

Nackdelar:

The filtering for existing tickets are quite clunky and confusing at times. Sometimes the filtering sticks even after you have cleared it, which causes issues sometimes.

Worth it and highly recommended

Fördelar:

Ease of work Easy to use Good support service which is very important for any IT product

Nackdelar:

Need to work of predefined template as industry wise Nedd to work on work flows as per industry

Freshdesk for tech support

Fördelar:

Its a great platform to manage the client tickets and messages. It has built in option to reply back to client incidents as a tech support.

Nackdelar:

The ticket status management is not efficient. Sometimes you can pile up a huge list of tickets which are irrelevant and stay as open.

Use a few different places, professionally.

Fördelar:

The ability to type my requests & inquiries instead of having to call or waste a lot of (otherwise valuable) time!

Nackdelar:

Unknown. No comments. N/A DOES NOT APPLY

Turn of "Autorenew" or they will overcharge you!

Kommentarer: Overall, it is an OK company, but their payment policy is terrible and I can't recommend them at all unless you're ready to be overcharged and lose money.

Fördelar:

Fresh desk was a useful platform for customer service for 2,000 people for our project. It was easy to use and follow up with.

Nackdelar:

Fresh desk has a policy that once your subscription has started it cannot be cancelled. We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. Big waste of money!