--- description: Få detaljerad information om Freshdesk, dess användbarhet, funktioner, pris, fördelar och nackdelar från verifierade användarupplevelser. Läs recensioner och upptäck liknande verktyg på Capterra Sverige. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk: Pris och betyg 2026 - Capterra Sverige --- Breadcrumb: [Hem](/) > [Kunskapshanteringsprogram](/directory/30094/knowledge-management/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.se/software/124981/freshdesk Page: 1 / 139\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) > Freshdesk är en lättanvänd kundtjänstprogramvara som hjälper över 40 000 företag över hela världen att skapa fantastiska kundupplevelser. > > Verdict: Rated **4.5/5** by 3432 users. Top-rated for **Sannolikhet att rekommendera**. ----- ## Overview ### Vem använder Freshdesk? Företag av alla storlekar över hela världen förlitar sig på Freshdesk för att erbjuda en enastående kundservice. ## Quick Stats & Ratings | Metric | Betygsättning | Detail | | **Totalt** | **4.5/5** | 3432 Recensioner | | Enkel användning | 4.5/5 | Based on overall reviews | | Kundtjänst | 4.5/5 | Based on overall reviews | | Valuta för pengarna | 4.4/5 | Based on overall reviews | | Funktioner | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Sannolikhet att rekommendera) | ## Om leverantören - **Företag**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Startpris**: 19,00 US$ - **Pricing model**: (Free version available) (Gratis provperiod) - **Target Audience**: Egenföretagare, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Moln, SaaS, webb-baserat, Android (mobil), iPhone (mobil), iPad (mobil) - **Supported Languages**: arabiska, brasiliansk portugisiska, bulgariska, danska, engelska, estniska, finska, franska, grekiska, hebreiska, hindi, indonesiska, italienska, japanska, katalanska, kinesiska, koreanska, lettiska, litauiska, malajiska, nederländska, norska, polska, portugisiska, rumänska, ryska, serbiska, serbiska, slovakiska, slovenska, spanska, svenska, thailändska, tjeckiska, traditionell kinesiska, turkiska, tyska, ukrainska, ungerska, vietnamesiska - **Available Countries**: Albanien, Algeriet, Argentina, Aruba, Australien, Azerbajdzjan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgien, Benin, Bosnien och Hercegovina, Brasilien, Brunei, Bulgarien, Burkina Faso, Chile, Colombia and 100 more ## Funktioner - Aktivitetspanel - Alerts/Escalation - Anpassningsbara formulär - Anpassningsbara mallar - CRM - Call Center-hantering - Catalog Management - Chatt och meddelanden - Discussions/Forums - E-posthantering - Engagemangsspårning - Feedback-hantering - Fjärråtkomst / kontroll - Flerkanalig datainsamling - Flerspråkig - Fulltextsökning - Hantering av servicenivåavtal (SLA) - Hantering av undersökning / omröstning - Incidentshantering - Inkorghantering - Innehållshantering - Inspelning av samtal - Instrumentbräda - Interaktionsspårning - Kommunikationshantering - Kundchatt i realtid - Kunddatabas - Kundhistorik - Kundtjänst - Kundupplevelseshantering - Kunskapsbashantering - Kunskapshantering - Köhantering - Livechatt - Mobilåtkomst - Problemspårning - Rapportering och statistik - Real-Time Monitoring - Realtidschatt - Samarbetsverktyg - Samtalsdirigering - Samtalsövervakning - Sentimentanalys - Självbetjäningsportal - Skärmdelning - Textredigering - Undersökningar och feedback - Uppdragshantering - Uppgiftshantering - Åtkomstkontroller / behörigheter ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - E-post / Kundtjänst - Vanliga frågor / Forum - Baskunskap - Telefonsupport - 24/7 (Live-support) - Chatt ## Category - [Kunskapshanteringsprogram](https://www.capterra.se/directory/30094/knowledge-management/software) ## Relaterade kategorier - [Kundtjänstsystem](https://www.capterra.se/directory/22/customer-service/software) - [Helpdesk-system](https://www.capterra.se/directory/30008/help-desk/software) - [Program för klagomålshantering](https://www.capterra.se/directory/30674/complaint-management/software) - [Spårningsprogram](https://www.capterra.se/directory/30675/issue-tracking/software) - [Programvaran för servicedeskServicedesk-program](https://www.capterra.se/directory/31027/service-desk/software) ## Alternativ 1. 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[LiveChat](https://www.capterra.se/software/62194/livechat) — 4.6/5 (1723 reviews) ## Recensioner ### "Helping me helping my customers" — 4.0/5 > **Kristian** | *4 december 2024* | Fastighet | Recommendation rating: 9.0/10 > > **Fördelar**: the price of the product and easy to set up, > > **Nackdelar**: had a hard time adding the billing information, but worked out eventually > > easy to use, the customer likes it also. ----- ### "One of the best ticketing Omnichannel Software." — 5.0/5 > **Gabbe** | *6 juli 2024* | Mat och dryck | Recommendation rating: 10.0/10 > > **Fördelar**: That it's really easy to use and has great customer support. > > **Nackdelar**: Nothing everything was way beyond my expectation. > > My overall experience with Freshdesk has been an ease it's so good and would really recommend. ----- ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 januari 2025* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Nackdelar**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 april 2026* | Datormjukvara | Recommendation rating: 10.0/10 > > **Fördelar**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Nackdelar**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15 maj 2026* | Datormjukvara | Recommendation rating: 4.0/10 > > **Fördelar**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Nackdelar**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- Page: 1 / 139\ Nästa: [Next page](https://www.capterra.se/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.se/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data