Brightpearl Recensioner

4,4 (150)

Om Brightpearl

Brightpearl är en plattform för återförsäljarverksamhet, tätt integrerad i alla dina försäljningskanaler.

Lär dig mer om Brightpearl

Fördelar:

That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner.

Nackdelar:

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Betyg för Brightpearl

Medelpoäng

Enkel användning
4,4
Kundservice
4,4
Funktioner
4,3
Valuta för pengarna
4,2

Sannolikhet att rekommendera

8,5/10

Brightpearl har ett totalt betyg på 4,4 av 5 stjärnor baserat på 150 användarrecensioner på Capterra.

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Filtrera recensioner (150)

Stacy
Stacy
Web Development Manager / Web Master / SEO Specialist i USA
Verifierad LinkedIn-användare
Grossist, 11-50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

5,0 för 4 år sedan

Kommentarer: The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Fördelar:

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Nackdelar:

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Svar för Brightpearl

för 4 år sedan

Hi Stacy, Thank you very much for sparing the time to review us. It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency. We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module. Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on. Thanks again for taking the time. Tom

James
James
Managing Director i Storbritannien
Verifierad LinkedIn-användare
Detaljhandel, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

I cannot recommend Brightpearl enough!

5,0 för 2 år sedan

Fördelar:

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Nackdelar:

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Övervägda alternativ: OrderWise och ChannelAdvisor

Anledningar att välja Brightpearl: The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Tidigare programvara: NetSuite

Anledningar att byta till Brightpearl: Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Svar för Brightpearl

för 2 år sedan

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)

Frankie
Vice President i
Logistik & Supply Chain, 2-10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa
Källa: SoftwareAdvice

Frustrated

3,0 för 5 år sedan

Kommentarer: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Fördelar:

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Nackdelar:

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Svar för Tom

för 5 år sedan

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl

Jennifer
System Operator i USA
Detaljhandel, 51-200 anställda
Har använt programvaran för: 1 + år
Recensentens källa

BrightPearl Review

5,0 för 2 månader sedan

Kommentarer: Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed.

Fördelar:

Super easy to use. Nothing was over complicated

Nackdelar:

As your company grows so does their price tag

Svar för Brightpearl

förra månaden

Hi there Jennifer, Thank you for your review! It's great to hear that you're finding Brightpearl so easy to use and uncomplicated, that's how we designed it to be so I'm really pleased that's it's delivering for you. Thank you again, Tom (Brightpearl)

nick
owner i USA
Detaljhandel, 2-10 anställda
Har använt programvaran för: 6-12 månader
Recensentens källa

A work in progress

4,0 för 2 år sedan

Kommentarer: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Fördelar:

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Nackdelar:

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Övervägda alternativ: NetSuite

Anledningar att välja Brightpearl: To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.

Anledningar att byta till Brightpearl: NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app.

Svar för Brightpearl

för 2 år sedan

Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl)

Kristoffer
CEO i Danmark
Konsumtionsvaror, 2-10 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

4,0 för 2 år sedan

Kommentarer: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Fördelar:

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Nackdelar:

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Övervägda alternativ: Traede, e-conomic, Stitch Labs och QuickBooks eCommerce

Anledningar att välja Brightpearl: The main issues we faced with our old stack was weak inventory, order and supply chain management.

Anledningar att byta till Brightpearl: It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity.

Svar för Brightpearl

för 2 år sedan

Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl)

Robert
Head of eCommerce i Storbritannien
Detaljhandel, 11-50 anställda
Har använt programvaran för: 2 + år
Recensentens källa
Källa: SoftwareAdvice

Good Product would recommend

5,0 för 8 månader sedan

Kommentarer: Good

Fördelar:

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Nackdelar:

Limitations to managing back orders during pandemic

Övervägda alternativ: ChannelAdvisor och Linnworks

Anledningar att välja Brightpearl: Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the norm

Anledningar att byta till Brightpearl: Best product demo. All scenarios confidently answered and backed up with demos

Svar för Brightpearl

för 8 månader sedan

Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl)

Laura
CEO i Storbritannien
Kosmetika, 11-50 anställda
Har använt programvaran för: 2 + år
Recensentens källa
Källa: SoftwareAdvice

Great for internet sellers

5,0 för 7 månader sedan

Fördelar:

I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.

Nackdelar:

I don’t have any dislikes but I have requested features such as batch processing and fractional units

Svar för Brightpearl

för 7 månader sedan

Hi there Laura, Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long! It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems. We appreciate your feature requests too - we're reviewing those as I type! :) Thank you again, here's to another 10 years! Tom (Brightpearl)

Bryan
Bryan
Verifierad LinkedIn-användare
Hälsa, välbefinnande och fitness
Har använt programvaran för: 1 + år
Recensentens källa
Källa: GetApp

All in One Ecommerce Software

4,0 för 7 år sedan

Kommentarer: All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Fördelar:

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Nackdelar:

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Justine
Justine
Director and Founder i Storbritannien
Verifierad LinkedIn-användare
Har använt programvaran för: 1-5 månader
Recensentens källa

It's good enough to run my business on

4,0 för 5 år sedan

Fördelar:

Brightpearl is both multicurrency and multi warehouse which is key to my business. It's easy to achieve this without heavy training.

Nackdelar:

I dislike 2 things. I need multicurrency journeys and they don't supply plus the report writing is complex and difficult to customise.

Svar för Brightpearl

för 5 år sedan

Hi Justine, Thank you for sparing the time out of your day to review us. We love to hear from our customers, so thank you. I'm really pleased to hear that our multi-currency and warehousing functionality are helping you grow your business. It's great that you find Brightpearl easy to navigate and use too as we designed it that way. We'd like to hear more about your constructive feedback. We provide multi-currency as you've said in your review, but if you need this extended further then we'd really like to hear your thoughts around specifics. Likewise, our reporting is customisable, but if it's not doing what you need, we'd like to explore this with you too. The best way to get this started is to drop a line to your Customer Success Manager and they will schedule some time with you to hear your thoughts. Thank you, Tom (Brightpearl)

Mark
Brand Director i Storbritannien
Detaljhandel, 51-200 anställda
Har använt programvaran för: 2 + år
Recensentens källa
Källa: SoftwareAdvice

Brightpearl is well worth the investment!

5,0 för 2 år sedan

Kommentarer: Automation of processes in our business has been key in our growth. Brightpearl has been at the centre of that transformation. Great set up process initially with strong support and training. Great reliability, easy to use. We are pleased we made the investment.

Fördelar:

Brightpearl has helped to transform our business. It is easy to use, easy to integrate with other systems. We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system.

Nackdelar:

I have no complaints about the software!

Svar för Brightpearl

för 2 år sedan

Hi Mark, Thank you very much for taking the time to review us, we love feedback from our customers, so thank you! It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need. It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth. Thank you again, Tom (Brightpearl)

Steve
Director i Storbritannien
Sportartiklar, 11-50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Helped us scale efficiently

5,0 för 2 år sedan

Fördelar:

We would have been unable to grow our company from 1 million to 3 without the help of the Brightpearl. It is great to be able to handle all stock movements, customer transactions and accounting in one place. The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.

Nackdelar:

Not much - If I am looking for one then the user interface can be a little tricky for newcomers to the team but once trained this does not seem to be a long term issue.

Svar för Brightpearl

för 2 år sedan

Hi Steve, Thank you! We're so pleased that we've had a role in helping you with that growth, it's great to see. As you say, being able to hone in on focus areas and automate the day to day operations are key and something we've been focused on from day one. Thank you for being a great customer! We appreciate you! Tom (Brightpearl)

LAURA
Business Development Manager i Storbritannien
Detaljhandel, 11-50 anställda
Har använt programvaran för: 2 + år
Recensentens källa
Källa: SoftwareAdvice

Excellent Software

5,0 för 2 år sedan

Fördelar:

Easy to use I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn. The integration of Warewolf is a game changer when managing inventories.

Nackdelar:

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Svar för Brightpearl

för 2 år sedan

Hi Laura, Thank you for sparing the time to review us - we really appreciate it! It's great to hear that you've hit the ground running with Brightpearl and how well you're seeing the impact of our WMS, Warewolf. Thank you for the use case for splitting pick/pack/ship functions across team members. I'll ask your Success team to follow up with you on this to learn more. Thank you again, Tom (Brightpearl)

David
Director i Storbritannien
Kläder och mode, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Brightpearl for Wholesale and Retail

4,0 för 6 år sedan

Kommentarer: We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale. Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us. There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.

Fördelar:

All in one stock/order/accounting solution.

Nackdelar:

Support can be sporadic, some long term bugs.

Nathan
COO i Spanien
Sportartiklar, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Excellent ERP/CRM for English speaking users

5,0 för 6 år sedan

Kommentarer: We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Fördelar:

Ease of use. Really easy to learn and manage.

Nackdelar:

We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Puneet
CEO i Nya Zeeland
Grossist, 11-50 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Brightpearl Review

5,0 för 6 år sedan

Kommentarer: I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last.
Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation.
This service was just amazing.

Fördelar:

all in one - web based - affordable with links to great appps

Patrick
Australien
Affärsmaterial och utrustning
Har använt programvaran för: 2 + år
Recensentens källa

Great all round platform for B2B sales management

5,0 för 6 år sedan

Kommentarer: We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.
There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business. Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.

Fördelar:

All in one package for CRM, Inventory and Accounts User-friendly interface

Nackdelar:

Slow / buggy releases Lack of automation options (we use the API to fix this)

Jennifer
ecommerce manager i Kanada
Detaljhandel, 2-10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Meets All the Needs of our Unique Business Model

5,0 för 2 år sedan

Kommentarer: Brightpearl meets out needs very well in the complex importing, B2B, dropship, Amazon, and ecommerce business that we run. Despite our unique business structures, Brightpearl is able to fulfill all of our needs in terms of inventory management.

Fördelar:

Excellent array of features that have allowed our business to grow and be managed more efficiently and accurately.

Nackdelar:

Some of the help documentation is high level and doesn't always go into the specific nitty-gritty detail that I'd like to see.

Svar för Brightpearl

för 2 år sedan

Hi Jennifer, Thank you so much for sparing the time to review us. We really appreciate it. It's great to hear that Brightpearl has met your specific needs to well and has helped you to grow. Thank you again, Tom (Brightpearl)

Victoria
Founder i Storbritannien
Lyxvaror och smycken, 2-10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Brightpearl - the perfect e-commerce solution for our business

5,0 för 6 år sedan

Kommentarer: We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years.
We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money.
We thank goodness eventually found Brightpearl - it has quite simply transformed things for us.
I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever.
I can't recommend highly enough plus they are really nice people to work with too!
No brainer.

Fördelar:

Almost everything.

Nackdelar:

Sometimes it's a bit tricky to track comms.

Gary
eCommerce & Online Marketing Manager i Storbritannien
Detaljhandel, 11-50 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Very powerful product - If they improve further on the reporting then it will be perfect

5,0 för 6 år sedan

Kommentarer: We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place. Fortunately we found Brightpearl! With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve. Thanks,

Kathi
President i USA
Internet, 11-50 anställda
Har använt programvaran för: 1-5 månader
Recensentens källa
Källa: SoftwareAdvice

A Very Unfortunate Choice

1,0 för 2 år sedan

Kommentarer: We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed.
With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business.
To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs.

Fördelar:

We never operated the software as the implementation was not completed.

Nackdelar:

Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected.

Svar för Brightpearl

för 2 år sedan

Hi Kathi, Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform. For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day. I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road. Tom (Brightpearl)

Tracy
Finance Administrator i Storbritannien
Grossist, 2-10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Brightpearl keeps us on track

5,0 för 6 år sedan

Kommentarer: We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.

Fördelar:

Ease of entry and customability

Nackdelar:

Am still learning much about the software, its a shame that the support is in a different timezone

Tom
Director i Storbritannien
Elektrisk / elektronisk tillverkning, 2-10 anställda
Har använt programvaran för: 2 + år
Recensentens källa

Cracks showing but nothing is perfect.

3,0 för 6 år sedan

Kommentarer: I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there.

Fördelar:

Value for money. Versatile easy

Nackdelar:

Support needs investment. They need to take responsibility for their bugs and issues

James
Director i Storbritannien
Publicering, 2-10 anställda
Har använt programvaran för: 1 + år
Recensentens källa

Brightpearl as a back office system

4,0 för 6 år sedan

Kommentarer: A very comprehensive back office system with good stock and sales analysis tools.
There is lots of flexibility within the system which will allow it to fit a number of different business processes.

Fördelar:

Flexible

Nackdelar:

Sometimes overall changes made to the system did not help the functionality we required.

Ivonne
USA
Har använt programvaran för: Ej tillgängligt
Recensentens källa

Great software!

5,0 för 6 år sedan

Kommentarer: We use Brightpearl since 3 years ago, it has help us a lot to organice our bussines. We carry a lot of SKUs and multiple wharehouses, and it easly manage all your inventory. Also you can manage multichannel sales, with ebay, amazon, shopiphy, bigcomerce, etc, is not super easy to add app all the products on each channel but once is setup it will help you a lot on your sales and fullfilment. We manage all Sales, costumers, Purchase orders, inventory, accounting, etc on the sYstem.
It has a looot o features that we may not use all of them or dont know how to use them but it still has them, as for example CMR or task or projects managers modules.
As all softawares if you input wrong info it will output wrong reports so you may learn how is the right way to do things and transacctions to have accurate information. Mostly is common sense and easy to learn but you will have to dedicate some time to learn how to use it. Overall it is an amacing softaware, not cheap, but if your busines can afford it, it is definetly one of the solutions that will help you the most to organice your entire business. You will save time and headaches with this software for sure. completely recomend it.