Brightpearl Recensioner

Without inventory Planner our stock control would not be anywhere near as good as it is

Fördelar:

Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity.

Nackdelar:

The price is high but we find the price worth the insights it provides.

Brightpearl is a fantastic all in one ERP system

Kommentarer: Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Fördelar:

Great for automating your eCommerce orders.

Nackdelar:

Finance system needs improving for handling offline customer credit accounts.

Very expensive for little gain

Kommentarer: Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available.

Fördelar:

The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.

Nackdelar:

The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.

All in One Ecommerce Software

Kommentarer: All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Fördelar:

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Nackdelar:

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!

Kommentarer: In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!

Fördelar:

Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.

Nackdelar:

Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.

It's good enough to run my business on

Fördelar:

Brightpearl is both multicurrency and multi warehouse which is key to my business. It's easy to achieve this without heavy training.

Nackdelar:

I dislike 2 things. I need multicurrency journeys and they don't supply plus the report writing is complex and difficult to customise.

BrightPearl Integration

Kommentarer: From initial contact with [SENSITIVE CONTENT HIDDEN], to being led through the systems by [SENSITIVE CONTENT HIDDEN] and subsequent setup the experience has been excellent.

Fördelar:

Automation with BrightPearl is exceptional. Conditional rules make creating rules a breeze and saves hours and hours of time in various areas.

Nackdelar:

The CRM is basic, but functional. It is not pitched as a key part of BrightPearl however so hard to really call it a con.

Amazing Company, amazing team!

Fördelar:

It's super practical, easy to use and understand and it helps to track way more than other services.

Nackdelar:

It would be amazing if it could have more visual reports

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

Kommentarer: The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Fördelar:

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Nackdelar:

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Fantastic option for Multi Channel Retail

Kommentarer: I have been using Brightpearl for a few months and it has transformed the way we do business. Moving from an hourly clunky file transfer system to a direct API connection to Amazon and Ebay has been revolutionary for us. Add to that we were paying a percentage of turnover for the hourly clunky file transfer system and we now have a fixed fee, regardless of our turnover, makes it a real win.
I must give a mention to the accounts package which is a godsend for us. If you are a either scared of, or bored by accounts, then Brightpearl will take the worry and the pain away.

Fördelar:

Direct API connection to Amazon and Ebay Fixed monthly fee Accounts package integral to Brightpearl. Software improving every month Nice people to deal with

Nackdelar:

The warehousing side is still a little under developed but this is being worked on No real sell through reporting or reports to help you forecast.

We couldn't manage our business without Brightpearl

Fördelar:

Brightpearl has significantly reduced our margin for error by giving us a centralized platform to manage all of our processes. We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl's inventory management features have set us up to manage our catalog with ease. We have entirely automated our Order Management process as well. From the time an order is placed to the time and order is fulfilled and posted into Quickbooks, we don't have a single moment of manual intervention. This has saved us so much time and from so many errors. Our onboarding team ([sensitive content hidden] ) was AMAZING and set us up with some of the best processes we've ever had.

Nackdelar:

Most integrations and add-ons required completely custom development work which was time and resource intensive. We're accustomed to the "Shopify" model with our technology partners that have 1-2 click integrations that you can then customize to meet your business goals.

Support is very slow

Kommentarer: I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.

Fördelar:

I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.

Nackdelar:

Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.

We moved from Sage

Kommentarer: The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.

Fördelar:

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move. We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.

Nackdelar:

All aspects are ok - does a good job for us

Great for internet sellers

Fördelar:

I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.

Nackdelar:

I don’t have any dislikes but I have requested features such as batch processing and fractional units

Manages the core of our business, finances and products.

Kommentarer: We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Fördelar:

the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Nackdelar:

Sometimes you have to do things by the book and can't cut corners in processes.

Excellent software for growing E-Commerce business

Fördelar:

As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states.Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs.I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.

Nackdelar:

There were no major cons for us with this software.

A Very Unfortunate Choice

Kommentarer: We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed.
With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business. To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs.

Fördelar:

We never operated the software as the implementation was not completed.

Nackdelar:

Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected.

Brightpearl is a big help!

Fördelar:

What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Nackdelar:

One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.

Excellent Software

Fördelar:

Easy to use I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn. The integration of Warewolf is a game changer when managing inventories.

Nackdelar:

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Good company with great support

Kommentarer: Brightpearl helps us manage our business and deal with managing stock and customer orders effectively.

Fördelar:

The support we are provided is really good and the staff is always knowledgeable.

Nackdelar:

Sometimes it is lacking functionality and is limited in off the shelf api connections.

Cracks showing but nothing is perfect.

Kommentarer: I have developed my business starting in 2011 with 1 staff member going to 10 staff today. Brightpearl overall is fantastic value for money given the extent of what it can offer an eccomerce company. However small unpolished aspects and glitches are now starting to cause real and serious problems for the efficiency of the business with the level of sales we are processing. Missing payments and orders which disappear and important details in the multi channel offerings which are missing paint the picture of a job not quite finished by the developers. Immensely frustrating when the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues. The support teams needs massive investment to keep up with brightpearl growth. Overall I would rate it 3 stars but it sounds like there isn't much that's better out there.

Fördelar:

Value for money. Versatile easy

Nackdelar:

Support needs investment. They need to take responsibility for their bugs and issues

Brightpearl for Wholesale and Retail

Kommentarer: We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale. Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us. There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.

Fördelar:

All in one stock/order/accounting solution.

Nackdelar:

Support can be sporadic, some long term bugs.

Meets All the Needs of our Unique Business Model

Kommentarer: Brightpearl meets out needs very well in the complex importing, B2B, dropship, Amazon, and ecommerce business that we run. Despite our unique business structures, Brightpearl is able to fulfill all of our needs in terms of inventory management.

Fördelar:

Excellent array of features that have allowed our business to grow and be managed more efficiently and accurately.

Nackdelar:

Some of the help documentation is high level and doesn't always go into the specific nitty-gritty detail that I'd like to see.

Fantastic easy to use platform, constantly being updated and improved,.

Kommentarer: We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system. It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members. Being an online service means we are all able to work from home, or on the go.

Fördelar:

Versatile, simple to use, efficient

Nackdelar:

Being cloud based means the service does drop, however this is irregular and infrequent

Very powerful product - If they improve further on the reporting then it will be perfect

Kommentarer: We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place. Fortunately we found Brightpearl! With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve. Thanks,